The place is secluded and peaceful. However the Wi-Fi as per other review is very bad. The hotel room is not maintain well.
Hamidah
8/10 不錯哦
真實旅客
2017年12月18日
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
The room door entrance card system was broken. 2 time. Though I call to reception, I wait over 30min outside of room until maintenance guy to come. I called 3 time to reception to come earlier, but reception lady never apology, and keep saying just wait. I think the hot water tank is small, so hot water immediately finish.
真實旅客
於 2017 年 12 月住了 1 晚
6/10 一般般
Johari
2017年12月4日
喜歡:員工素質
不喜歡:住宿環境和硬體
Kesediaan bilik agak menghampakan
Tidak dapat menambah katil tambahan dan kesediaan bilik agak menghampakan contoh hawa dingin kehabisan gas kebersihan tab mandi tidak memuaskan siaran tv tidak jelas
Johari
於 2017 年 11 月住了 1 晚
8/10 不錯哦
suzanna ,singapore
2017年12月3日
喜歡:整潔度和客房舒適度
Last minute stay at Anugraha
Initially upon reaching reception, the staff mentioned that our booking has been transferred to Cinta Ayu apartment (Anugraha Boutique sister hotel which is an apartment style), without our consultation. We didn’t book Cinta Ayu as we’ve stayed there before and have made a booking at Anugraha instead. Only upon our insistence, did the staff eventually give us keys to the two rooms at Anugraha which we booked for.
The hotel was hosting an Auto show & another event hence the carpark lots were all full, leaving us to park alongside the road leading to our hotel.
Otherwise the room was spacious, comfortable and clean.
suzanna
於 2017 年 12 月住了 1 晚
8/10 不錯哦
Fann,Johor Bahru
2016年12月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
comfy resort within pulai spring
took a while to get to the hotel, at first, it was the gps issue saying that the resort is somewhere else, like 20mins or so away from the original destination (i went to google map and that's where I went wrong). I called the resort and the staffs were very polite.
Security at the main gate was welcoming and even brought us all the way from entrance -> to registration -> final resort place and room.
However, there's something wrong with the door system of our room, so after waiting for about 10mins or so, we were greeted by another hotel staff to help with the door system. After trying out for another 3 mins or so, they had us upgraded to a larger room, and even extended our late check-out (after 12pm) with no extra charges.
Did I mention, we came to this vicinity at like 4~5am in the morning, and they still gladly greeted us and help out with everything possible.
Fann
6/10 一般般
真實旅客
2014年6月19日
喜歡:住宿環境和硬體和客房舒適度
Hotel needs refurnished
Tv has limited channel and worst, it do not telecast any world cup matches. Spray holder came off!
Plus point has a good nite as no children running around.
真實旅客
2/10 很糟糕
PP,Singapore
2014年4月6日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nightmare hotel
Worst hotel that I have even stayed in my entire night. Highly recommended by my friend for it's quiet and lovely surrounding. But none of these speaks for the service in the hotel. Worst service and staff behave like robots than people who have the passion to serve. I booked this hotel for 2 nights but due to the horrible experience I and my partner had encountered, we decided to leave after for 1 night. Below are the defects we faced in the room 8201 and the pervious room:
Aircon not working, TV remote battery flat, Bathtub no stopper, Shower leaking, room dusty and dirty (room not occupied for a period of time). Staff not friendly and welcoming, duty manager are jokers in this hotel who doesn't even know how to do effective service recovery. Overall I will never recommend this hotel to any of my family or friends.
PP
4/10 不太好
真實旅客
2014年1月23日
不喜歡:整潔度、員工素質和住宿環境和硬體
Pettymys verrattuna esim. läheiseen Palm Resort hotelliin.
真實旅客
6/10 一般般
真實旅客
2014年1月21日
不喜歡:員工素質
Could be a great place but...
Outside looks very nice but then no service at all. We arrived and went straight to the hotel. No one around... We sounded the door bell a few times... No luck. Then we asked in the restaurant and they informed we had to check in at the nearby Cinta Ayu hotel. The room was nice but lacked some maintenance. The room fridge was empty - no drinks of any kind... What else to say?