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奧利弗坦博機場交通萬豪普羅蒂飯店的評分

4 out of 5
奧利弗坦博機場交通萬豪普羅蒂飯店
Terminal A, O.R. Tambo International Airport, Kempton Park, Gauteng

評論

6.4
10 分，有夠讚；325 則評論中有 60 則" "
8 分，不錯哦；325 則評論中有 104 則" "
6 分，一般般；325 則評論中有 67 則" "
4 分，不太好；325 則評論中有 23 則" "
2 分，很糟糕；325 則評論中有 71 則" "

7.4/10

整潔度

6.4/10

員工素質

6.2/10

設施服務

6.8/10

住宿環境和硬體

評論

10/10 有夠讚

Chin Shan

喜歡：員工素質、住宿環境和硬體和客房舒適度
如果沒有南非簽證 轉機時間又超過10 小時 又帶著小孩 這機場內的過境旅館 可以考慮利用
於 2019 年 8 月住了 1 晚
Jeanny 於 2019年10月11日回覆
Absolutely Chin Shan. The hotel is also Ideal for families travelling. As if offers some privacy and faciliites to rest and refresh. Thank you for feedback, we hope to have you stay with us again in the near future.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 1 晚
Jeanny 於 2019年8月16日回覆
No response needed

8/10 不錯哦

Daniel，OR Tambo

喜歡：整潔度、員工素質和客房舒適度
過境的好選擇
在機場內的飯店不用出境就可以居住了 晚餐可以去出境大廳吃，整體來說很方便 房間內麻雀雖小 五臟俱全，有咖啡跟茶可以選擇 就是衛浴設備格間不太喜歡
於 2018 年 9 月住了 1 晚

6/10 一般般

Chen，Taipei

喜歡：員工素質和客房舒適度
唯一個在約堡轉機住宿飯店
沒有窗戶 價錢希望可以便宜一點 希望有提供早餐 網路只有500mb太少了 應該提供免費不限量的網路。
於 2018 年 7 月住了 1 晚
Patricia Morobe 於 2018年7月17日回覆
Good Day Chen Thank you very much for taking the time to share your experience with us after your recent stay. Thank you for bring to attention the concerns and indifference regarding our room cost; we are taking this matter into consideration. We apologies for any inconvenience this may have caused you during your stay with us. We do apology that the logging in process for our Wi-Fi is a lengthily and complex one. Please be advised that our receptionists are trained and available to assist GUESTS to log in, they are here to easy and eliminate issues for guests. Because of our location within the airport, there are restrictions and this particular Wi-Fi service is the only one we are permitted to supply our GUESTS. We do apology that the logging in process for our Wi-Fi is a lengthily and complex one.

6/10 一般般

danny，or tambo

喜歡：員工素質和客房舒適度
在機場裡的過境旅館
唯一在轉機可以不用入境過夜的hotel That all 為什麼寫評論還要規定寫多一點？ 下次我不會再寫的
於 2018 年 5 月住了 1 晚
Patricia Morobe 於 2018年5月10日回覆
Good Day Danny Thank you for taking the time write the above review. May I kindly request for you to share more details and free to share any additional feedback. We would like to better understand your review. We are looking forward to hosting you, on your next travels. Yours In Hospitality

8/10 不錯哦

真實旅客

喜歡：住宿環境和硬體
冷氣沒辦法自行調整，電視頻道太少，沒有牙刷梳子提供，大部分都還不錯，轉機機場方便，有機會還會在選擇從飯店入住，親朋在此轉機會建議選擇從飯店
Patricia Morobe 於 2018年2月21日回覆
Good Day Valued Guest, Thank you very much for taking the time to share your experience with us after your recent stay. Your feedback is much appreciated as it’s the only yard stick that we can use to measure the service and standard of our hotel. Tooth brush and toothpaste are available for sale at reception. As a VALUED CUSTOMER, we hope you choose to stay with us whenever your travels bring you back to Johannesburg. Kind Regards

6/10 一般般

真實旅客

不喜歡：住宿環境和硬體
Patricia Morobe 於 2018年8月4日回覆
Dear Valued Guest Thank you for taking the time to complete our Guest Survey and rating our hotel. We are pleased that you chose to stay at our hotel and your patronage is highly appreciated. We are looking forward to hosting you, on your next travels.

2/10 很糟糕

Mary，Austin

團體旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
IT'S PERMANENTLY CLOSED!!! i WANT A LETTER OF APOLOGY
於 2021 年 10 月住了 1 晚

2/10 很糟糕

Nosogood，Bangkok

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Dirty room with dirty shoes footsteps on the floor. A/C can't turn off - noisy. The reason I don't give it complete fail decor is not bad. Cleaning lady woke me up even though I had do not disturb sign on the door. Front desk not friendly
於 2020 年 3 月住了 1 晚
Jeanny 於 2020年4月6日回覆
Good Day Thank you for your review we appreciate the feedback, please note that housekeeping management has been alerted, and these issues have been address accordingly.

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The guest service was excellent at this very difficult time for travellers. A fantastic team on the front desk
於 2020 年 3 月住了 1 晚
Jeanny 於 2020年4月6日回覆
Good Day Thank you for your response, we appreciate your feedback and a glad that you found the team to be fantastic.

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and cozy
於 2020 年 3 月住了 1 晚
Tshepo 於 2020年3月18日回覆
Good Day. Thank you for choosing to stay with us, we are glad that you found the room to be clean and cozy. We look foward to welcoming you again during your next stopover.

8/10 不錯哦

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room #307 his year was smaller than we experienced previously. Staying only for one night did not adversely affect us, but just a observational comment!
於 2020 年 3 月住了 1 晚
Jeanny 於 2020年3月13日回覆
Good Day Anonymous Thank you for your reveiw, what is you have noted is correct, our rooms are not all the same size, depending on the location of the room in the hotel. We thank you for staying with us once again. hope you stay with us in the near future.

2/10 很糟糕

真實旅客

於 2020 年 3 月住了 1 晚
Jeanny 於 2020年3月10日回覆
Good day Thank you for choosing to stay with us, we trust you had a good stoppover.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bueno lugar, la recepción solucionó el problema del check in. Thank you marriott... Always the best...
於 2020 年 2 月住了 1 晚
Yenzile 於 2020年2月24日回覆
Buenas tardes senor Muchas gracias por sus comentarios. Mi equipo y yo estamos contentos de que hayas disfrutado de tu estancia con nosotros y esperamos verte pronto

6/10 一般般

Oswaldo

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
於 2020 年 2 月住了 1 晚
Jeanny 於 2020年2月20日回覆
Good Day Oswaldo Thank you for staying iwth us, we do hope you will stay with us in the near future

2/10 很糟糕

Marilene

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
Jeanny 於 2020年2月13日回覆
Good Day Mailene Thank you for staying with us and hope you had a good stay with us. Looking forwad to you staying with us in the near future.

2/10 很糟糕

Nola

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Had to pay additional R15. Tourism levy. No restaurant so i could have Dinner or breakfast.
於 2020 年 1 月住了 1 晚
Jeanny 於 2020年2月13日回覆
Good Day Nola Thank you for you review and for choosing to stay with us, please note that it is mandatory for all accommodation providers to charge a levy on accommodation. The hotel doesn't have a F&B facilities, however they have arrangements with a restaurant in the duty free mall.

2/10 很糟糕

真實旅客

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The worst experience ever. The access to hotel was closed yesterday evening when we arrived tired from our flight from Europe. We had to book another hotel on site. We couldn't get in that Protea. With the most arrogant feedback I ever got, they are now telling us that it was OUR no show. They are located inside OR Tambo Airport in Johannesburg. Their Security denied us access yesterday evening. A place to be avoided be it for its situation but mostly for the unkindness and arrogance of its Management
於 2020 年 1 月住了 1 晚
Jeanny 於 2020年2月13日回覆
Good Day Thank you for your feedback, I apologize that you had such an experience with us, all you concerns I have noted and will escalate to the relevant party.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2020 年 1 月住了 1 晚
Jeanny 於 2020年2月13日回覆
Good Day Thank you for staying with us, we do hope you had a good stay, and that you will stay with us in the near future.

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
Jeanny 於 2020年2月13日回覆
Thank you for choosing to stay with us We do hope you enjoyed your stay with us. Loooking forward to welcoming you in the next stay.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
於 2020 年 1 月住了 1 晚
Jeanny 於 2020年1月23日回覆
Good Day Thank you for taking the time to review the hotel, we do hope you stay with us in the near future.

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：設施服務
Obviously location is useful as it is a transit hotel within OR Tambo Airport Jo-Burg. It is barely sign-posted and if you're approaching from the Domestic Terminal you'll struggle to find the hotel, let alone check in. It works ok if you come into the International Terminal and go through International Transfers. I had to phone twice and describe where I was for someone to fetch me. No food available at all in the hotel and shower didn't drain. Nice reception staff though.
於 2020 年 1 月住了 1 晚
Jeanny 於 2020年1月15日回覆
Good Day Thank you for providing us with your feedback,, We are glad you fond our reception staff to be Nice, we have escalated your concerns regarding signs and maintenance in your room. we apologize for all inconvenience caused.

6/10 一般般

EVODIE

家庭旅遊
喜歡：整潔度和員工素質
MY EXPERIENCE IN PROTEA OR TAMBO
I was very tired and the room was so far by walking-- Also , There is no restaurant inside the hotel , so i spent the an hungry night... somr times when we're tired we can't walk after installing to the room and go down to the near restaurant in the airport. It gonna be better to provide one minimal restautant inside the hotel. Over this, we always like to stay in protea chain hotels...This idea to have one in transit area is one the best idea ever...
於 2019 年 12 月住了 1 晚
Jeanny 於 2020年1月6日回覆
Good Day Thank you for your feedback, thank you for all your comments, we have escalated your concern to the relevant Manager.

10/10 有夠讚

L

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
Jeanny 於 2020年1月6日回覆
No comment needed

8/10 不錯哦

Jens

商務旅客
於 2019 年 12 月住了 1 晚
Jeanny 於 2019年12月12日回覆
no response needed

6/10 一般般

真實旅客

No Show because of elusive reception desk
To be honest we can't rate this Hotel as we did not stay at this Hotel because we did not find sing in the transit area to guide us to reception.We collected our luggage and moved through to transit and before we knew it we were out of transit and in the general public area with no way of returning to transit area. We ended booking a night at an adjacent Protea/ Marriot Hotel at our cost. I would suggest some additional signage is installed in the luggage collection area to guide guests to the reception
於 2019 年 12 月住了 1 晚
Jeanny 於 2019年12月9日回覆
Good Day Thank you so much for providing us with your feedback, We have noted your concerns regarding signage within the airport, and this has been elevated to our Marketing and Senior Management.

10/10 有夠讚

真實旅客

於 2019 年 11 月住了 1 晚
Jeanny 於 2019年12月5日回覆
No review sent , response needed

2/10 很糟糕

David

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This is transit hotel. U can access it only after checkin. I do not understand why hotels.com failed to state it clearly. The hotel is one night stay for a reason. No food bad air condition disgrace to the good name of Marriot hotels.
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年12月4日回覆
Good Day David Thank you for your review, kindly note that your concerns regarding information on hotels.com and the maintenance have been escalated to senior management.

10/10 有夠讚

Eng Abel

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Minha estadia
A minha estadia correu muito bem.Pena foi não ter conseguido que me fosse permitido later checkout.
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年12月4日回覆
Good Day Minha Thank you for your feedback, we are glad that you had a good stay with us, We do hope you stay with us in the near future.

6/10 一般般

Tolga

於 2019 年 11 月住了 1 晚

6/10 一般般

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度
I didn't like they put only one bottle of water in the room and they have only basic toiletries.
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年11月26日回覆
Good Day Thank you for your review, we have made a note regarding the bottle of water and toiletries.

2/10 很糟糕

真實旅客

於 2019 年 11 月住了 1 晚
Jeanny 於 2019年11月26日回覆
Thank you

2/10 很糟糕

Fernando

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Problemas
Como houve greve da SAA nem dormimos nem reembolsaram Não recebemos qualquer serviço pelo dinheiro pago
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年11月26日回覆
Good Day Fernando Thank you for your review, we do apologize for your experience. Please note that we have noted your concern regarding your reservation.

2/10 很糟糕

Ben

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
cannot fairly rate if I was not even allowed in
The fact the I could not enter was not properly communicated. Consequently I have been left stranded without access to a hotel I have booked and paid. I was told in the morning I can arrange for a refund but upon phoning I was told nothing can be done about it. I do want my full refund though and better care should be taken to inform users that the hotel will be inaccessible. With that said... even though I did have a layover, it was local flight, then international, therefor I never even had the option of entering. Not right
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年11月26日回覆
Good Day Ben Thank your for your feedback, we do apologize for all the incovenience caused due to the location of the hotel not being clear. Please note we have escalated your concern to senior management

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient for transit. There is a airline checkin counter almost right next to it. Basically you get off your first flight, show your passport to airport staff once, go to the hotel. For your next flight you can walk one minute to get boarding pass if needed. Then one security check- short line bc this is all inside international transfer. You can decide to check your bag there too. Very convenient. Well worth the money. 150usd is not cheap but not outrageous especially given marriot quality.
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年11月19日回覆
Good Day. Thank you so for your valuable feedback, we do hope you stay with us in your next travels.

6/10 一般般

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Please just upgrade the wifi system..
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年11月19日回覆
Good Day Thank you for your feedback, please note that I have escalaed the wifi concern to senior management.

2/10 很糟糕

Andrew

商務旅客
喜歡：整潔度和客房舒適度
不喜歡：員工素質和住宿環境和硬體
Avoid if possible.
The hotel has no food service. The advertised "free wifi" is free for about 15 minutes. Then you have to pay or argue with the staff to convince them to give you a new voucher, and that will last only another 15 to 20 minutes. The curtains cover windows that show only a wall about a meter away. Never even think of using this hotel if you plan to leave the international travel area of Tambo for any reason. This should be made clear in their advertising and website, but isn't.
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年11月19日回覆
Good Day Andrew Thank you for your feedback, we regret that you found the hotel unsatisfactory. Please note that I have escalated wifi issue to senior management and that has been resolved , as wifi is free at the hotel.

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The fact that it is within the airport makes it very safe.
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年11月11日回覆
Good Day Thnak you for valuable feedback, we hope you stay with us in the near future once again.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年11月11日回覆
Thank you so much for your feedback.

8/10 不錯哦

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I didn't like that there was no option for an hourly rate.
於 2019 年 11 月住了 1 晚
Jeanny 於 2019年11月11日回覆
Good Day Thank you for much for your feedback, your concern has been escalated to senior management.

6/10 一般般

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 10 月住了 1 晚
Jeanny 於 2019年11月11日回覆
Thank you for your valuable feedback!

4/10 不太好

JANE

商務旅客
不喜歡：整潔度和員工素質
No Wifi
Was advised when I checked in that the wifi was down but the technicians were working on it and it would be up before COB. Needing to do some work I had to go into the airport 3 times to send emails. Was repeatedly told throughout the evening that the technicians were working on it. The wifi was still not up the following morning. No wifi for an International transit hotel, for me, is a big inconvenience. I must also mention the bathroom benchtop . . . it could do with a good scrub and sanitise.
於 2019 年 10 月住了 1 晚
Jeanny 於 2019年11月11日回覆
Good Day Jane Thank you for your feedback,we regret that you the Wifi have issues during your stay, please note that it has since been rectified. The housekeeping concerns have also bee escalated to the relevant departmental head.

2/10 很糟糕

Samkele

不喜歡：員工素質
於 2019 年 10 月住了 1 晚

8/10 不錯哦

Da

於 2019 年 10 月住了 1 晚

2/10 很糟糕

真實旅客

團體旅遊
不喜歡：員工素質
I booked two clients 12 OCT when I realised they could not check bags right through It was NOT made clear at booking stage that they could not take luggage to hotel. I contacted the hotel they answered once to say maybe they could help and move to their sister property outside airport, I sent back several messages also called to hotel from Australia and NO answer, This booking was lost. I had to pay for a new hotel.
於 2019 年 10 月住了 1 晚
Jeanny 於 2019年11月26日回覆
Good Day Thank you for your feedback . We apologize for the lack of feedback received from our end on all the times to attempted to reach us, this is not our standard and we have escalated the matter to senior management. we

8/10 不錯哦

Eloisa

喜歡：整潔度和客房舒適度
不喜歡：員工素質
於 2019 年 10 月住了 1 晚
Jeanny 於 2019年10月11日回覆
Thank you for staying with us. we do hope to see you again in your next travel.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was lovely sleeping in a king bed after so many side by side singles!
於 2019 年 9 月住了 1 晚
Jeanny 於 2019年10月11日回覆
Good Day Thank you for your feedback, we are glad that you enjoyed sleeping on comfortable our beds, we look forward to seeing you soon

6/10 一般般

真實旅客

不喜歡：整潔度和設施服務
Wi-Fiが壊れており、直る見込みも無いから部屋では使えませんと言い切られてしまい、結局チェックアウトまで全く使えませんでした。 外出もできないトランジットホテルでネットが使えないのは致命的でした。 また、部屋に虫の死骸が転がっていたり、前のお客さんが落としたペットボトルのキャップが洗面台の下に落ちたままになっていたりと清掃が行き届いていませんでした。 ヨハネスブルグの治安を考え、空港外に出ないで済む当ホテルを手配したのでその点では満足ですが、それにしても値段が高く、サービスも行き届いていないため、安全をお金で買うという感覚で利用するといいと思います。
於 2019 年 9 月住了 1 晚
Jeanny. 於 2019年10月11日回覆
Good Day Thank you for your valuable feedback, we apologize that you had to experience the hotel without WIFI and all the housekeeping concerns that you have brought forward, Please note that all have been escalated to Senior Managment and have been resolved.

8/10 不錯哦

真實旅客

於 2019 年 9 月住了 1 晚
Jeanny 於 2019年9月23日回覆
No review received

2/10 很糟糕

Adriaan，Port Elizabeth

不喜歡：員工素質
Arrived at 21h15 from Singapore and taken to Protea Hotel, only to find that it was not the right hotel. I was booked into the hotel at the airport, but WHERE at the aiport? It did not see any signs of the hotel inside and outside to give me an indication of where it is. I asked several people in all sorts of positions where it was, and I was amazed that most people dont know it existed. At about 23h00 a security gaurd told me it is at the airside, but by now I discovered that since I had already gone through immigation and I was on the land side now, I needed a valid gate pass to enter the airside again! So, how do I do that after just completing the flight I had a gatepass for?!! In the mean time my roaming service did not kick in yet, so I could not contact the hotel. I tried getting access through wifi which did not succeed also.Eventually I simply started looking for a different hotel, and a security person got me in touch with a hotel with a shuttle service. On my way there I finally got connected to a roaming telco service and I found an email simply saying the hotel is airside and I should not ho through immigration. Thank you very much Protea Hotels! I would imagine that a large hotel chain would foresee problems like this and try other means of communication like useing a text or tried calling since my mobile number was known to them. On top of everything my booking was non refundable! So I get charged for one night accommodation and all I got is a single e-mail.
於 2019 年 9 月住了 1 晚