大廳

錫考克斯梅多蘭茲住宅旅館的評分

3 out of 5
錫考克斯梅多蘭茲住宅旅館
800 Plaza Drive, Secaucus, NJ

評論

9.0

太棒了

10 分,有夠讚;1001 則評論中有 646 則" "
8 分,不錯哦;1001 則評論中有 241 則" "
6 分,一般般;1001 則評論中有 51 則" "
4 分,不太好;1001 則評論中有 29 則" "
2 分,很糟糕;1001 則評論中有 34 則" "

9.0/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Yiu Pong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間頗寬濶,有煮食設備及洗碗機,很是方便!適合全家一起出遊時居住!
於 2017 年 5 月住了 2 晚

10/10 有夠讚

Khwaja

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was a good experience. Great price
於 2024 年 4 月住了 1 晚
GM 於 2024年5月10日回覆
Dear Khwaja, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Nimmi Kaur, GM

8/10 不錯哦

Dadyar

喜歡:整潔度和住宿環境和硬體
Good breakfast
於 2024 年 5 月住了 1 晚
GM 於 2024年5月7日回覆
Dear Dadyar, Thank you so much for highlighting our breakfast! It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Hotel Management

8/10 不錯哦

Alvaro

家庭旅遊
Nice
於 2024 年 4 月住了 3 晚
GM 於 2024年5月3日回覆
Dear Alvaro, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Nimmi Kaur, GM

10/10 有夠讚

kevin

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I selected this property out of the 5 similar rated hotels in the area due to the free parking, free breakfast buffet, and closeness to NYC. The room was big enough to move around, had a nice small kitchen area with full fridge, microwave, 2 burner cooktop, and decent size sink. Shower was good size with great water pressure and hot, hot water..!! Used the average size gym which could have had more equipment, but made do with what was there. Just realize when going from Jersey into NYC you will have to pay the steep toll each tiime...no way to avoid the toll wether bridge or tunnels..!! We enjoyed our stay and the great value compared to NYC hotels...don't trust other hotels when they say "parking available"..!! Do further research..!!
於 2024 年 4 月住了 2 晚
GM 於 2024年4月22日回覆
Dear kevin, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Robert Fagan, GM

10/10 有夠讚

Cheryl

家庭旅遊, 親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was great with the exception of one thing. My son got sick in the room and we had to check out early and the staff was MIA. Otherwise the property was great. The breakfast was amazing and there were places to eat right outside the hotel.
於 2024 年 3 月住了 3 晚
GM 於 2024年4月2日回覆
Dear Cheryl, While your stay ended on a disappointing note, it is a testament to the staff here that it was still worthy of a five-star rating. Thank you for being our guest and sharing this kind yet informative review. We hope to be your first choice for lodging in the area from now on. Best, Alan Garrabrant, GM

10/10 有夠讚

caroline

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lors de mon prochain voyage à New York je retournerai à cet hôtel.
於 2024 年 3 月住了 3 晚
GM 於 2024年4月2日回覆
Dear caroline, We love hearing our guests say they will return to our Residence Inn. Just that simple vote of confidence speaks volumes about their experience with us. Thank you for your business and please come back again soon. Sincerely, Alan Garrabrant, GM

6/10 一般般

Flor de Maria

喜歡:員工素質
The bed size in the app said king but when I arrive the hotel the really size bed was queen no king
於 2024 年 3 月住了 2 晚
GM 於 2024年3月26日回覆
Dear Flor de Maria, Thank you for choosing us, but I’m sorry we did not provide a more positive experience. We appreciate the feedback and hope to host you on a return visit. Sincerely, Alan Garrabrant, GM

2/10 很糟糕

Kehr

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was by far the worst hotel we have ever stayed at in the USA. First of all the parking was limited nearby the property, the drain was clogged inside the bathroom where the water backup for about 10 minutes before it went down, the safe didn't work. The room wasn't cleaned properly before we arrived and the so called sofa bed gave nothing more but serious back pains the next morning. Never recommending this hotel to anyone. Please review your options prior to booking.
於 2024 年 3 月住了 2 晚
GM 於 2024年3月18日回覆
Dear Kehr, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go as planned. Thank you for praising the staff and their efforts overall. We hope to redeem ourselves to you on a future visit. Sincerely, Alan Garrabrant, GM

10/10 有夠讚

Christopher

於 2024 年 2 月住了 5 晚

10/10 有夠讚

Thea

於 2023 年 8 月住了 3 晚

10/10 有夠讚

Sandra

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
Clean and spacious rooms
於 2024 年 3 月住了 1 晚
GM 於 2024年3月11日回覆
Dear Sandra, We are delighted to have had the opportunity to provide you with the cleanest accommodations in Secaucus. Your kind recognition of the hard work and dedication of our housekeeping team has truly touched us. We would be honored to welcome you back in the future and serve you again with the utmost care and attention to detail. Best, Alan Garrabrant, GM

6/10 一般般

Carola V

不喜歡:整潔度和員工素質
於 2024 年 3 月住了 2 晚
GM 於 2024年3月11日回覆
Dear Carola V, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Alan Garrabrant, GM

10/10 有夠讚

Amanda,berkeley springs

喜歡:整潔度、員工素質和住宿環境和硬體
amazing stay perfect location
於 2023 年 12 月住了 3 晚
GM 於 2024年2月29日回覆
Dear Amanda, We are thrilled you had a perfect stay from start to finish! Thank you for the five-star review, and please visit us again. Best, Alan Garrabrant, GM

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚

10/10 有夠讚

??

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
出張時毎回利用してます。また次も利用します。
於 2024 年 2 月住了 15 晚
GM 於 2024年2月19日回覆
Dear ??, We take great pride in being your new favorite hotel in Secaucus! Thank you so much for your patronage and your feedback. We always strive for improvement with the expectation that your next stay will be even better. Please see us again soon. Sincerely, Alan Garrabrant, GM

10/10 有夠讚

Brian

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Priscilla

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚

8/10 不錯哦

tiffany

喜歡:員工素質
於 2024 年 1 月住了 2 晚

4/10 不太好

Mohammad

親子旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
The reception staff were treating us as if we were asking them for free accommodation, in an impolite manner. In addition, when paying, they did not inform us about the deposit issue.
於 2024 年 1 月住了 2 晚
GM 於 2024年1月15日回覆
Dear Mohammad, Thank you for the review. I apologize that you found our service lacking. We strive to earn the recommendation of all our guests, and we fell short on this trip. On behalf of the entire staff, we would love to better serve you on a return trip if given the chance. Sincerely, Alan Garrabrant, GM

8/10 不錯哦

Alexander

商務旅客, 家庭旅遊
It took me three requests to get a working iron. A light on the bathroom only had a few bulbs working. Overall it’s an average Residence.
於 2024 年 1 月住了 4 晚
GM 於 2024年1月15日回覆
Dear Alexander, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Alan Garrabrant, GM

10/10 有夠讚

Guillermo

喜歡:整潔度、員工素質和住宿環境和硬體
La ubicación del Hotel es muy segura, a unos pasos puedes tomar el autobus que te lleva a Nueva York. Todo excelente!
於 2023 年 12 月住了 6 晚
GM 於 2024年1月12日回覆
Dear Guillermo, We are delighted to know that the location of our Residence Inn was one of the best attributes of your stay and we are glad that it was a perfect fit for your needs. Thank you so much for choosing to stay with us and for sharing your experience with this review. It was a pleasure to have you as our guest and we look forward to welcoming you back again soon. Sincerely, Alan Garrabrant, GM

8/10 不錯哦

Julien

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hôtel agréable et proche de Manhattan
Hôtel agréable et proche de Manhattan en passant par le bus 320 nous y sommes en 20 25 minutes. côté propreté, je pense qu’il y a quelque petite chose à améliorer et peut-être renouveler les meubles qui commence à être un peu usés. Sinon tout était parfait. La salle de bain était propre. La cuisine très pratique et le petit déjeuner avec beaucoup de choix est très bon très appréciable avant une grosse journée sur New York.
於 2023 年 12 月住了 5 晚
GM 於 2024年1月9日回覆
Dear Julien, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Sincerely, Alan Garrabrant, GM

8/10 不錯哦

houjun

於 2024 年 1 月住了 4 晚

8/10 不錯哦

Evelyna

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
GM 於 2024年1月10日回覆
Dear Evelyna, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Alan Garrabrant, GM

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent emplacement
於 2023 年 12 月住了 10 晚
GM 於 2024年1月10日回覆
Dear Anonymous, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Alan Garrabrant, GM

10/10 有夠讚

Fatima Lisseth Martinez,Somerville

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Eli S.

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 5 晚
GM 於 2024年1月10日回覆
Dear Eli S., Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Alan Garrabrant, GM

10/10 有夠讚

Andrew

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Overall great stay with excellent service but the pullout bed was not remotely comfortable. Staff was very friendly and helpful with directions, extra towels and stashing our bags for a few hours after checkout while we enjoyed one more local site.
於 2023 年 12 月住了 3 晚
GM 於 2023年12月30日回覆
Dear Andrew,Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. Your comments, which highlight our successes and one area for improvement, are welcomed as they foster change for the better. We look forward to seeing you upon your return to the area!Best,Alan GarrabrantGeneral Manager

6/10 一般般

Eralda

家庭旅遊
We stayed for 3 nights including christmas eve . I did not saw a chriatmas tree there. Many families with kids. The breakfast was to poor and crowed . We hardly found a place to sit after 20min waiting. The location was good it takes 40min to NYC. There was a starbucks and restaurants near. Parking was free.
於 2023 年 12 月住了 3 晚
GM 於 2023年12月30日回覆
Dear Eralda,We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Sincerely,Alan GarrabrantGeneral Manager

2/10 很糟糕

Tiffany

於 2023 年 12 月住了 1 晚
GM 於 2023年12月30日回覆
Dear Tiffany,Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future.Sincerely,Alan GarrabrantGeneral Manager

10/10 有夠讚

Krishna

於 2023 年 12 月住了 3 晚

8/10 不錯哦

Yang

家庭旅遊
喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
This is a good place I recommended if you want to visit NewYork. There is bus 320 close the hotel,$4.25/person each 15 mins. The room is good, sofa bed is also good for two; Just shower is little worse. Others are ok,no complaints.
於 2023 年 12 月住了 4 晚
GM 於 2023年12月29日回覆
Dear Yang, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Alan Garrabrant, GM

6/10 一般般

真實旅客

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Front desk
It was pleasant staying the hotel, but i had a very bad experience with one hotel front desk people when I check out. She was on personal phone call at the front desk, and did not serve me or other person waiting patiently until her phone call is over. Since it was last moment of my hotel stay this time (12/22) noon, I got a bad impression of hotel. Everything else was great, so I was so sad to that had to have the experience my way out.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月27日回覆
Dear Anonymous, Please accept my sincere apology that you were not treated in a friendly and welcoming manner. There is no number of associates, not even one, that is an acceptable number for the unfriendly treatment of our guests. Thank you for your review, and please know it will be addressed with the team. We hope to see you again on a return visit. Sincerely, Alan Garrabrant, GM

10/10 有夠讚

Steve

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
GM 於 2023年12月29日回覆
Dear Steve, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Alan Garrabrant, GM

10/10 有夠讚

Brian

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Matthew

家庭旅遊
喜歡:設施服務
於 2023 年 12 月住了 1 晚
GM 於 2023年12月29日回覆
Dear Matthew, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Alan Garrabrant, GM

6/10 一般般

John

商務旅客
喜歡:整潔度
Stay at The Residence at Port Imperial
Well to start with the TV was not working but was fixed immediately by the house engineer. Huge leak in the entrance area which the girl on duty could not handle. General indifferent attitude of staff, Not busy and empty. Staff more often than not at the front desk. I will go back to the Residence at Port Imperial going forward.
於 2023 年 12 月住了 2 晚
GM 於 2023年12月19日回覆
Dear John, I was terribly sorry to hear of the issues you experienced while staying with us; please forgive us. I appreciate you sharing your experience, as it allows us to monitor and improve future stays. For this reason, I would like to welcome you back, so you can experience the high-quality accommodations and service you have come to expect from us. Sincerely, Alan Garrabrant General Manager

10/10 有夠讚

Rinnie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Easy online check in. Room is clean and parking is easy.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月18日回覆
Dear Rinnie, We enjoyed hosting you and appreciate your kind words regarding the cleanliness of our hotel and the ease of your stay. I look forward to sharing your thoughts with our housekeeping team as they take pride in doing a great job for our guests. Please come back again soon. Best, Alan Garrabrant General Manager

10/10 有夠讚

Charles

喜歡:員工素質
於 2023 年 12 月住了 2 晚
GM 於 2023年12月18日回覆
Dear Charles, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Alan Garrabrant General Manager

8/10 不錯哦

Matthew

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Francisco

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great. Just great.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月17日回覆
Dear Francisco,We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Alan GarrabrantGeneral Manager

8/10 不錯哦

Yue

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Ryan

於 2023 年 12 月住了 1 晚

8/10 不錯哦

May

於 2023 年 12 月住了 1 晚
GM 於 2024年1月10日回覆
Dear May, Thank you for your time in sharing your kind review, and please visit us again. Best, Alan Garrabrant, GM

10/10 有夠讚

Ugne

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay with a family
The room was big, clean and very comfortable. Thank you.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月5日回覆
Dear Ugne,Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our accommodations were the highlight of your stay! Thank you for choosing our hotel, and we look forward to having you back again soon!Best,Alan GarrabrantGeneral Manager

10/10 有夠讚

Harley

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
A very clean and comfortable property conveniently located a short drive from downtown New York City. Plenty of food options just a short walk away and parking available on site.
於 2023 年 12 月住了 1 晚
GM 於 2023年12月5日回覆
Dear Harley,It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon.Best,Alan GarrabrantGeneral Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
GM 於 2023年11月30日回覆
Dear Anonymous, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Alan Garrabrant General Manager

10/10 有夠讚

Isabella

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, great room.
於 2023 年 11 月住了 3 晚
GM 於 2023年11月28日回覆
Dear Isabella, Clean rooms are the foundation for an excellent stay. We are so happy to hear that you were comfortable at our hotel and that you appreciated the efforts of our housekeeping team. Hosting you was our pleasure and we hope to do so again soon. Best, Alan Garrabrant General Manager

8/10 不錯哦

Andrew

於 2023 年 11 月住了 14 晚
GM 於 2023年11月30日回覆
Dear Andrew, Thank you for your time in sharing your kind review, and please visit us again. Best, Alan Garrabrant General Manager