This is NOT a hotel...it is an apartment building. Location was excellent for our visit to Jersey City. I sent an email to the contact requesting a check-in earlier than 3pm, NEVER received a response. On day of arrival, I phoned both the private phone number given and the 800 number given on the confirmation letter. NEVER received a response.Went to the building not really knowing if we would be able to get in or not...A VERY rude concierge was the only person there.She phoned the contact, I suppose the apartment owner, and did give us a key. However, we could not get in until later in the day.When we returned, at 5:00, the room was ready.The room was clean. Also, there was a very little bit of ice in the freezer and it was filthy! I would not use it in my water!! There was a Queen size bed AND another full size bed which took up most of the space in the living area.We could hear through the HVAC registers a dog barking quite loudly. At about 10 pm we smelled something burning. We checked everything in the unit and found no sign of smoke or burning. We realized that the smell was burnt popcorn once again coming through the HVAC registers!! There is no phone in the room and no connection to the concierge or anyone in charge at night. Also, the remote control for the TV did not work properly and there was no front desk to call for new batteries! We would stay here again as the location is perfect - very close to our kids' Condo, but the unit was NOT worth the money.