I would never recommend this hotel if you care about cleanliness or customer service.
I found a dead cockroach in our room, blood stains on our sheets and blood stains on our lounge chair in the room. Side note, the tv in the room is at least 25 years old.
I've attached photos of examples of each. We paid $350 for our one night stay. I spoke with the front desk, they told me to speak with the 3rd party site (Expedia) we used to book our stay. The woman at the front desk while apathetic, did her part and put a note on our account.
The hotel is sticking to their "no refunds" policy. I have a policy of not staying in fleabag hotels, so no, we wont be staying here again.