It was advertised as having a beautiful pool. It was not operational on a Holiday weekend, and there were no rooms available. So it was old out. So many people complained and the staff seemed unfazed. What Happened (Brief Summary)
1. Check-in Chaos: Waited 45 minutes, watched every guest have issues, and current guests walk in with complaints.
2. First Suite Conditions – Unacceptable:
Hotter inside than outside, only one unit working.
All three beds unmade, no sheets, comforters piled in a corner.
No trash bags, trash cans, or towels.
3. Second Suite – No Basic Hospitality:
After waiting another 30 minutes with four children, we were reassigned.
Requested larger towels to shower, was told “You have to use what was provided at check-in.”
The next morning, I was told towels would be brought ASAP. They never came.
4. Outrageous Staff Comment at Checkout:
When I reminded staff we never received towels, the employee said, verbatim:
“Well, we had more important things going on than your towels.”
My four children and the front desk staff heard this, and no one apologized or corrected him.
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Why I’m Reaching Out
I’ve stayed at Wyndham properties many times, and this level of service would never be tolerated elsewhere. From filthy, unprepared rooms to rude staff dismissing basic guest needs, this stay was unacceptable and damaging to the Wyndham brand.
I have already posted honest reviews, but I want to give Wyndham Corporate the chance to make this right. I