外觀

傑克遜市中心希爾頓花園飯店的評分

3 out of 5
傑克遜市中心希爾頓花園飯店
235 W Capitol St, Jackson, MS

評論

7.4

不錯哦

10 分,有夠讚;1000 則評論中有 384 則" "
8 分,不錯哦;1000 則評論中有 245 則" "
6 分,一般般;1000 則評論中有 139 則" "
4 分,不太好;1000 則評論中有 97 則" "
2 分,很糟糕;1000 則評論中有 135 則" "

7.8/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

7.8/10

住宿環境和硬體

7.0/10

環保程度

評論

8/10 不錯哦

Weiguo

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月12日回覆
Weiguo, thank you for choosing the Hilton Garden Inn Jackson Downtown and giving us your valued rating. We're pleased to have catered to your needs and look forward to welcoming you back in the future.

10/10 有夠讚

Patrick

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Unique area with old buildings
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月10日回覆
Patrick, it's fantastic to hear that you appreciated the distinctive location around the Hilton Garden Inn Jackson Downtown, enriched by historic architecture. We appreciate your feedback and hope to welcome you back soon.

8/10 不錯哦

Alejandro

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月9日回覆
Alejandro, thank you for your rating of Hilton Garden Inn Jackson Downtown. We appreciate your feedback and we're glad to see you had a positive experience with us. We hope to welcome you again in the near future.

8/10 不錯哦

Robert,Ciudad Juarez

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Valet parking attendant Carlos was very helpful. Clean and secure hotel
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月7日回覆
Robert, we're thrilled to hear that you had a comfortable stay at the Hilton Garden Inn Jackson Downtown. It's wonderful that you found our team member Carlos to be helpful. We can't wait to have you back for another pleasant experience.

6/10 一般般

Rebeca

喜歡:整潔度
於 2024 年 5 月住了 3 晚
Customer Service 於 2024年5月8日回覆
Rebeca, it seems your stay at Hilton Garden Inn Jackson Downtown didn't quite live up to your expectations. We'd appreciate the opportunity to understand where we could have enhanced your experience. We value your feedback and invite you to share more details about your recent stay. We're constantly striving to assure every guest enjoys an exceptional stay and your insights would be a helpful part of that process.

8/10 不錯哦

Jimmie

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
The hotel is easily accessible to the venue where I am attending.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月3日回覆
Jimmie, we're delighted to know you found Hilton Garden Inn Jackson Downtown conveniently located for your needs. We hope you enjoyed the surrounding area as much as you enjoyed your stay with us. We're looking forward to welcoming you back in the future.

10/10 有夠讚

Leslie

喜歡:員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月3日回覆
Leslie, thank you for choosing Hilton Garden Inn Jackson Downtown for your stay. It appears your visit was a good one, considering it lacked any noted concerns in your review. We appreciate your positive feedback and are delighted to know you had an enjoyable stay. We eagerly await your next visit. Thank you again!

8/10 不錯哦

atigre j

喜歡:整潔度
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日回覆
Atigre j, thank you for taking the time to rate your stay at Hilton Garden Inn Jackson Downtown. It's heartening to see that you enjoyed your time with us. We strive to provide the best experience and your rating is a wonderful encouragement. We look forward to welcoming you again in the future.

10/10 有夠讚

Ronald,Huntsville

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月20日回覆
Thank you for the amazing rating, Ronald!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Jackson Downtown soon!Thanks again for leaving your feedback!

4/10 不太好

Kimberly

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
If you are a young woman traveling alone or with another young woman I do not recommend this property. You may be harassed by one of the valets who acted very unprofessional. We were asked for our room number which was not even needed for the valet’s use. Upon leaving for the event we were in town for, we heard catcalls under the valets breath. We checked out as soon as we arrived from the event (2.5 hours later) due to feeling unsafe. I was told I would not have to pay for the $30 overnight parking per vehicle and was still charged despite one car being parked for only 3 hours. The young lady at the front desk was friendly but short with us. We did not inform her of the situation or reasoning for our premature check out due to not wanting to cause a scene but this is a warning to other young women. I feel that the valet wouldn’t have acted this way toward us if we were another race, as no other guests seemed to get this treatment at check in. It was the last thing I needed after a long shift and a long drive for an event that we were looking forward to but the anxiety about the situation ruined our evening. The hotel was clean as well just a little bit dated which is understandable due to the historic building. I don’t want to bash this hotel but I do want to warn other young ladies of possible issues that may arise during their stay.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

James

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was nice. Room was Spacious. We arrived later in the day and left early in the morning, so we didn’t get to experience much of the surrounding area, but from what little we did see, it seemed to be right in the heart of dowtown.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月21日回覆
James, we appreciate your complimentary words about your stay at the Hilton Garden Inn Jackson Downtown. We're glad that you found our team members to be pleasant and the rooms to be ample. Your feedback confirms that our location offers the convenience guests often look for. While your visit was brief this time, we hope you'll have more time to explore the downtown area during your next stay. Thank you for choosing us!

4/10 不太好

Brett

不喜歡:員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日回覆
Brett, it appears that your stay did not meet expectations and for that, we're truly sorry. Your feedback is valuable as it helps us make improvements. However, if you had any specific issues during your visit, we encourage you to share them with us, so we're better equipped to address any concerns. We hope you give us another opportunity to provide a better experience.

8/10 不錯哦

Jon,Duluth

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is a very nice hotel on the edge of downtown in an area that is struggling economically. It's walking distance to the capital and several civil rights attractions, including an old Greyhound bus station, which is nice.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月17日回覆
Jon, it's wonderful to hear you appreciated the location of Hilton Garden Inn Jackson Downtown. Being situated within walking distance to many local attractions truly is convenient for our guests. We appreciate your feedback and look forward to serving you again in the future.

10/10 有夠讚

McLaurin

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月12日回覆
McLaurin, thank you for sharing your experience at the Hilton Garden Inn Jackson Downtown. We're delighted that you had a wonderful stay with us and we're looking forward to welcoming you back in the near future.

6/10 一般般

Tonia

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great location to visit jSU
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月10日回覆
Tonia, it seems that the hotel's proximity to certain destinations worked out well for your visit. We appreciate your feedback and hope to serve you again in the future.

2/10 很糟糕

Tracy

This is solidly in the ghetto. Valet park is required because it isn’t safe to walk the area. Lobby is nice, rooms are not to Hilton standards. Several things broken in the room (can’t open the shades, shower curtain is dirty, bathroom floor still has someone else’s hair on it, etc) We wouldn’t go back. If you are going to Jackson I’d recommend something outside of the downtown area.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月1日回覆
Tracy, we're disheartened to learn about your experience. The location of the hotel should never cause discomfort or unease for our guests. Regarding your room conditions, your feedback is appreciated as it offers us a chance to improve. These concerns have been noted and will be addressed. We hope you will consider giving another opportunity to offer you an improved experience.

8/10 不錯哦

Dana,Grambling

團體旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Good location. Several eateries in walking or driving distance.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月25日回覆
Dana, it's encouraging to hear that the strategic placement of Hilton Garden Inn Jackson Downtown added value to your stay. We're glad you appreciated the variety of dining options nearby. Your kind words are truly appreciated and we hope to welcome you back again in the future.

2/10 很糟糕

Juan

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I asked for a room for four and I paid for it and there was only one king bed, then when I asked to get another room they said they were overbooked when I know they weren’t because I tried booking directly with Hilton app and there were a lot of other rooms available. Then they offered to bring a roll in which wasn’t enough because that was only enough for 3 and I asked for a second roll in and they said it was a fire hazard. There was coffee but no coffee machine. And other things negatives. To say the truth the only thing that would make it better would be a full refund. Feel free to contact me or not
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月26日回覆
Juan, we appreciate your feedback and regret to hear about your experience with the room assignment and bedding arrangements. We strive to meet our guests' expectations and it sounds like we fell short in your case. We understand there were also concerns over some amenities not being as anticipated. Your comments are extremely important to us and we'll employ them to improve our service. It would be valuable to connect with you directly to understand your experience fully and see how we might better serve you in the future. Thank you again for sharing your feedback.

10/10 有夠讚

Elmer

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月25日回覆
Thank you for the perfect rating, Elmer!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Jackson Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

4/10 不太好

rickey

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月5日回覆
Rickey, it seems your stay with us didn't meet your expectations. We're truly sorry you were not fully satisfied. We would appreciate any further details you might share about your experience, in order for us to learn and improve. This is not the standard of service we aim to provide. We hope you'll give us another chance to make your next stay a more positive one.

8/10 不錯哦

Michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Valet guys very helpful
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月1日回覆
Michael, it's wonderful to hear that you found our valet team members at Hilton Garden Inn Jackson Downtown to provide exceptional service. We are thrilled they could assist you during your stay with us. We hope to welcome you back soon.

10/10 有夠讚

Sara,Biloxi

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The valet parking guys are FANTASTIC..and the front desk personnel were awesome as well. Very friendly, welcoming, super place to check in to. Also the attached bar area has great service as well..they go above and beyond. The rooms are fine..its the staff here tho that make it great.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月1日回覆
Sara, it's truly heartening to read about your experience at the Hilton Garden Inn Jackson Downtown. Our team members at the front desk and our valet parking team strive to provide an exceptional welcoming experience. We're also pleased to hear you appreciated the service at our attached bar area. Thank you for recognizing our colleagues who strive to make your visit great. We hope to see you back soon for another fantastic experience.

8/10 不錯哦

Anne

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月27日回覆
Thank you for sharing your thoughts with us, Anne!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Jackson Downtown.

2/10 很糟糕

Robert

親子旅遊
不喜歡:員工素質和住宿環境和硬體
None of the pillows had pillow cases on them. We asked for them many times and said we would put them on just wanted them. Kept telling us they were washing some. Never got them. Had to call to get towels there were none in the room. Took 2 1/2 hours to get a burger and beer at the restaurant. Won’t stay at this Hilton again
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月26日回覆
Robert, it's regrettable to hear about your recent experience. Problems encountered with the room amenities and the unusually long wait at our restaurant are certainly not indicative of the high level of service we aim to provide. Measures are in place to prevent such mistakes, and we sincerely apologize that these were not met during your stay. Please know that your feedback is invaluable in our ongoing effort to enhance our service delivery. We truly hope we will have another opportunity to welcome you back and prove that we can do better.

2/10 很糟糕

Monica

Customer service was lacking
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月26日回覆
Monica, we're troubled to hear that your expectations weren't met in regards to the service. Please be assured that we are committed to delivering professional, attentive service and it's concerning if you didn't experience this. We'll take your feedback on board as we continually strive to enhance our guest experience.

4/10 不太好

Jontaya

團體旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
The location was close to our event. Appears clean and the Valet is on point. Great service from them! Inside service was a different story… watching my friends check in compared to the service I received was polar opposites. They recorded information about the hotel and what is close by. While I received barely a word. No hygiene products in the room. Went down stairs to request them and they said they would bring them to my room… never received…
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月25日回覆
Jontaya, we appreciate your constructive feedback. We're glad to hear that our location was convenient for you and that our valet service met your expectations.However, your concerns about the service you received inside and the lack of amenities in your room are noted. Rest assured, we are keen to ensure consistent, quality service to all our guests and we aim for full provision of necessary items in each room. We'll take your feedback into serious consideration to improve moving forward. Your understanding is appreciated.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Padrão Hilton
Boa parada para pernoitar no caminho entre New Orleans e Memphis
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月21日回覆
Agradecemos sua excelente avaliação e estamos entusiasmados em saber que o Hilton Garden Inn Jackson Downtown foi uma parada perfeita para sua viagem entre Nova Orleans e Memphis. Nós nos esforçamos para proporcionar uma experiência relaxante aos nossos hóspedes e seu feedback é um grande incentivo. Aguardamos sua próxima estadia conosco.

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Front deck didn't have extra cash on hand for change.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月19日回覆
Michael, thank you for choosing the Hilton Garden Inn Jackson Downtown and for sharing your experience. We understand your concern about not having smaller denominations on hand at our front desk. We're taking note of your feedback and will look into potential solutions for more convenience. Despite this, we hope your overall experience was pleasant and we look forward to your next visit.

4/10 不太好

Marian,Houston

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月19日回覆
Thank you for sharing your feedback, Marian.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 有夠讚

Chasity

於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月13日回覆
Chasity, we're absolutely delighted to hear that you enjoyed your stay at Hilton Garden Inn Jackson Downtown. We look forward to continuing to exceed your expectations during your future visits. Thank you so much for your high rating!

2/10 很糟糕

Christina

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Just don’t.
At check in, we requested a roll away bed due to the fact the person with me had booked a room and it was cancelled somehow. When we finally got up to the room, there was a roll away bed with no bedding. We called the front desk and they brought us a blanket. While waiting for the blanket we noticed the room was extremely hot. The thermostat was reading 77/78 and the temp was set at 70. So I attempted to drop the temp more, and the ac never cut on. We requested a room change since the ac was apparently not working properly. They did move us. The next room, the ac was working great. Room felt cool and comfortable. However, after getting everything situated we noticed there was sticky cup marks all over the coffee area as well as the nightstand. A bottle of Crown Royal was found inside the fridge. The coffee packs with sugar and cream were opened. The shower had mold. The tv didn’t work. The Wi-Fi didn’t work. Some of the comp items, soaps shampoos etc were missing. Since I booked thru hotels.com the only thing I could do was request another room. But the hotel was already packed. The changing rooms again didn’t sound fun. So we cleaned the room a little and then just went to bed. I left without showering due to the mold. Also, the elevators smelled like straight marijuana half the time. And there were people smoking it right outside the front door. Overall, for a Hilton hotel, I was shocked. I expected way more from a Hilton
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月12日回覆
Christina, your experiences certainly seem disheartening, particularly when it comes to the cleanliness and the state of the rooms. It is our aim to offer a welcoming and comfortable environment, and it seems like we missed the mark during your stay. Please rest assured that we take your feedback seriously, and we will investigate these matters promptly.Furthermore, we're committed to providing a safe and respectful atmosphere for all our guests. Any indication of unsavory behavior, such as the smoking incident you noted, will be handed over to our security team for review.While we understand that these encounters negatively impacted your stay, we're hopeful for another opportunity to serve you better in the future.

4/10 不太好

Breunna

不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月10日回覆
Breunna, it is disappointing to hear that your recent stay did not meet expectations. We value guest feedback as it helps us improve. Feel free to share any specific areas of improvement. We hope for the chance to serve you better in the future.

8/10 不錯哦

James,Dartmouth

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Decent hotel in.a decent location.
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年2月3日回覆
James, it's great to know you recognized the Hilton Garden Inn Jackson Downtown's prime location and found your stay to be satisfactory. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Great stay, great location, and friendly staff. Will definitely come back
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月29日回覆
We're glad to hear that you had a great experience at Hilton Garden Inn Jackson Downtown. We certainly pride ourselves on our prime location and our team's warm hospitality. We are definitely keenly anticipating your next visit.

8/10 不錯哦

Christina

喜歡:員工素質和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月28日回覆
Thank you for the 8/10 rating, Christina!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hilton Garden Inn Jackson Downtown. Thank you again for sharing!

10/10 有夠讚

Derrick

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月26日回覆
Thanks for sharing this perfect rating, Derrick!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn Jackson Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 一般般

Brittany Lee

商務旅客
喜歡:整潔度
不喜歡:住宿環境和硬體
Front desk staff was very kind. Facility just wasn't as clean as I would have liked. No liquor license (not stated online), bar is advertised as open.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月26日回覆
Brittany Lee, it's encouraging to hear that our team members at the front desk treated you with kindness. We regret that you found our cleanliness to be less than ideal, we'll take note of your feedback. Additionally, we appreciate your patience regarding the unavailability of our bar services. Your comments allow us to continually improve our services. We hope you will visit us again, promising a focus on these aspects next time around.

10/10 有夠讚

John

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月26日回覆
Thank you for the great rating, John!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn Jackson Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 一般般

Katie

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月26日回覆
Thank you for taking the time to share your feedback, Katie.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

2/10 很糟糕

Joshua

情侶出遊, 商務旅客
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月16日回覆
We appreciate you taking the time to share your feedback, Joshua.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 不錯哦

Juan

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月14日回覆
Juan, thank you for your rating of Hilton Garden Inn Jackson Downtown. We're delighted to know your stay met expectations. Feel free to share any observations or suggestions for our continuous improvement. We hope to serve you again soon.

6/10 一般般

JOHN

商務旅客
不喜歡:整潔度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月12日回覆
John, while it's clear your stay did not meet your expectations, we appreciate your rating. Your feedback helps us understand where we need to improve to ensure a better experience for future stays. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 一般般

William

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日回覆
William, thank you for taking the time to rate your recent stay. We see there's room for improvement and would appreciate if you could share your experience in more detail. This will help us ensure a more pleasurable experience for our future guests. We hope to welcome you back soon.

10/10 有夠讚

Lacretta

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Customer Service 於 2024年1月3日回覆
Lacretta, it's wonderful to see such a high score and we appreciate your feedback. We hope you thoroughly enjoyed your stay at Hilton Garden Inn Jackson Downtown. It would be our pleasure to welcome you back for another memorable stay. Thank you very much.

8/10 不錯哦

Dominisheia

於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月3日回覆
We appreciate your lovely rating, Dominisheia!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Jackson Downtown soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 一般般

Timothy

喜歡:客房舒適度
不喜歡:員工素質
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月3日回覆
Timothy, it seems you had a middle-of-the-road experience with us, as reflected in your rating. We value your feedback and are eager to improve our service. Should your travels bring you back, we hope to deliver a more enhanced experience.

10/10 有夠讚

Chanetta

情侶出遊
喜歡:整潔度、員工素質和設施服務
The only issue i had with this property was they didn’t have towels. There was half a set when i checked into the room. I attempted to get a set later that night and they did not have any.
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月13日回覆
Chanetta, it's excellent to hear you enjoyed your stay at the Hilton Garden Inn Jackson Downtown. We're, however, genuinely sorry to hear about the incomplete set of towels in your room. Ensuring a comfortable stay is our top priority, so we appreciate you making us aware. We'd be pleased to welcome you back and offer an even better experience.

10/10 有夠讚

Curt

喜歡:整潔度和員工素質
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月1日回覆
Thank you for the excellent rating, Curt!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Jackson Downtown! We look forward to hosting you again soon.

2/10 很糟糕

Ruby

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚
Customer Service 於 2023年12月31日回覆
We appreciate your feedback, Ruby.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 有夠讚

Emily

於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月28日回覆
Thanks for the amazing rating, Emily!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Jackson Downtown!