Ratings based on 193 Verified Reviews

4.2 out of 5
74% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Very nice, except for its location and Wi-Fi speed

Posted Feb 3, 2020 on Hotels
Clean and roomy room with comfortable bed. Professional staff. The hotel's facility looks the best after staying several other hotels in the city. However, its Wi-Fi speed turned out to be painstakingly slow, like 0.1 Mbps, during the peak time. Also, the location is within a walking range from the main train & bus station, but a bit detached.
Comment from Hotel Management
Feb 4, 2020 by GREEN RICH HOTEL IZUMO KEITA MATSUI, Hotel Management
Thank you very much for staying with us. Sorry for the inconvenience caused by slow Wi-Fi speed. The hotel was a bit far from the station, we were sorry to let you walk a lot. We would like to express our deep gratitude to your comments. We look forward to seeing you again.
5 out of 5
by A verified traveler

Posted Feb 2, 2020 on Hotels
Love the Onsen! The bed and pillows are very comfy.
Comment from Hotel Management
Feb 3, 2020 by Green Rich Hotel Izumo Front Miki, Hotel Management
Thank you very much for using Green Rich Hotel Izumo this time. We were relieved to have been able to spend comfortably in the room. We look forward to coming again from the staff.
5 out of 5
by A verified traveler

Posted Jan 9, 2020
Good environment with hot spring.
Comment from Hotel Management
Jan 9, 2020 by Green Rich Hotel Izumo Front Miki, Hotel Management
Thank you very much for using Green Rich Hotel Izumo. We would appreciate it if you could relax from the fatigue of your trip at our hot spring. Thank you very much for your contribution while you are busy. We are looking forward to seeing you again.
4 out of 5
by A verified traveler

Posted Jun 13, 2019
The staff spoke very little English which makes it hard to ask for directions n information.
Comment from Hotel Management
Jun 13, 2019 by Green Rich Hotel Izumo Front Kitamura, Hotel Management
There were few staff who can speak English at the time of staying, and I apologize for the inconvenience. As it is also possible to use translators, etc., it will take some time, but please forgive me.
4 out of 5
by A verified traveler

Posted Jan 17, 2019
Comment from Hotel Management
Jan 20, 2019 by グリーンリッチホテル出雲 フロント 古曳, Hotel Management
この度はグリーンリッチホテル出雲をご利用頂き、誠にありがとうございます。 当ホテルでは快適にお過ごし頂けましたでしょうか。 お忙しい中、ご投稿頂き誠にありがとうございます。 お客様のまたのお越しを、スタッフ一同心よりお待ちしております。
3 out of 5
by A verified traveler

location is good

Posted Aug 8, 2018 on Hotels
location is good.
Comment from Hotel Management
Aug 9, 2018 by Green Rich Hotel Izumo Sugimoto, Hotel Management
thank you for using. Can you spend comfortably at the hotel? We are looking forward to seeing you again from the same staff.
5 out of 5
by A verified traveler

Posted Oct 21, 2017 on Hotels
Comment from Hotel Management
Oct 22, 2017
ご利用ありがとうございます。ご意見ありがとうございました。
5 out of 5
by Terry

Overnight stay

Posted Oct 20, 2017 on Hotels
Hotel is located about 3 blocks from Izumoshi train station. There are many restaurants and bars in the vicinity. Very nice hotel with Japanese style bath facilities. Good size room comfortable bed. Had choice of Japanese or American style breakfast in morning.
Comment from Hotel Management
Oct 22, 2017
Thank you very much praising our hotel. We are very happy. Our hotel's onsen is special one. The stone made from Hokkaido from Japan. That is famous for healling human's body. We hope you to use our hotel again. Thank you so much. GREEN RICH HOTEL IZUMO Keita Matsui
4 out of 5
Recommended
for Everyone
by A verified traveler from Max

Nice hotel not far from Izumo JR Station

Posted Jul 4, 2017
The hotel located around 7 minutes walk from the Izumo train station and easy to spot. Clean and wel. Appointed. Not a lot of English is spoken but the staff were friendly and helpful. We had a room which included 2 double beds which while cosy fitted 4 of us ok. Having an onsen area was nice. They provide bath robes and yukata. Extra pillows also available. English instructions for use of washing machine and dryer would have been helpful. Overall a good experience.
Comment from Hotel Management
Jul 9, 2017 by Keita, Hotel Management
Thank you very much your valuable comments. We have improved announcement of washing machine. ( I made instructions by English.) GREEN RICH HOTEL KEITA MATSUI
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 1, 2020