Find Hotel with a Concierge in Itasca, IL

"Not one to review stuff all that much but my one night stay deserves a review . Bad: Was able to check in early as a room was available and ready (1:00 ) yet still had to pay a fee for early check in , I know it's not just hyatt that does this but it's still absurd , if the room is ready , why charge the consumer anything ? We were given our room keys and upon opening the door to our room we stumbled on other people and their stuff laying in the room. Very embarrassing, the front desk didn't really seem to be apologetic or seem to care which is also off-putting given the circumstances . The rooms and hotel itself need a major facelift. Good : Free breakfast buffet , anytime the word free is offered it usually is good , case and point here . Free parking is also nice as well . Overall its an ok peoperty."

"It was an older sheraton hotel, probably needs to change it's name otherwise it will make one think all sheraton hotels are only so-so. When many are fine hotels."

"Wonderful staff"

"Wonderful location, staff were very helpful and room was clean. Older hotel but well maintained. Pricey but worthwhile for convenience sake."

"I travel to Chicago frequently, but I usually stay outside of the downtown area. I made an exception for this hotel as it was convenient to my event at the United Center. I was really impressed! The location was awesome, the entrance felt secluded, safe and not crowded yet walkable to dozens of restaurants, Ulta, Whole Foods and public transport. If you you’re like me and typically enjoy a free breakfast at hotels, I didn’t want to pay for the one they offered even though it looked great. I found that the attached restaurants’ $5 fresh bagel and a little fruit from Whole Foods to be perfect for me. Overall I was very happy with the quality of my room, (the beds were incredibly comfortable!) and the interactions I had with staff to check in, arrange a luggage hold and a late check out. Highly recommend this hotel for the area for sure and I will likely be back!"

"Great room cleaning lady"

"Clean room great parking good breakfast "

"All good"

"Check in took a bit longer than expected which seemed to be due to staffing issues. The room was clean and ready for us upon check in. The parking available through the hotel and also the long-term airport parking were a bit confusing for our stay and we left for our trip still unsure of if we were in the correct parking area. Overall we would stay again and would like to use the pool next time!"