I booked transportation from airport to the hotel. It was a terible service, dirty van, smelly, shaggy....unproffessional driver.... I complaint and asked to speak to the manager.... they always said he wansnt available for 4 days... finally manager came to reception on day 4 of my stay, he didnt speak any language but Turkish (I offer to speak in 4 different languages but he said he spoke only Turkish..
he said it wasnt their responsability the transportation that they provided... they charged 70 euro and that you had to pay in the hotel, but didnt want to make discount. lthey locked me out of my room (disabled the card) until I paid because I said I wanted to talk to manager first....never been treated that bad in any hotel