View from room
Check availability

Reviews of Kings Arms Hotel

2 out of 5
Kings Arms Hotel
King Street, Kyleakin, Isle of Skye, Scotland

Reviews

6.2
Rating 10 - Excellent. 66 out of 676 reviews" "
Rating 8 - Good. 201 out of 676 reviews" "
Rating 6 - Okay. 212 out of 676 reviews" "
Rating 4 - Poor. 128 out of 676 reviews" "
Rating 2 - Terrible. 69 out of 676 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good basic hotel with welcoming staff
Stayed 1 night in May 2024

8/10 Good

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy to find.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very pleasant and helpful. We arrived too late for the restaurant but staff recommended the excellent Taste of India restaurant which was about ten minutes walk and open until 11pm. Room was clean and comfortable and although the hotel was really busy there was plenty of food and no queuing at breakfast.
Stayed 1 night in May 2024
Response from Kings arms service team on 2024/5/22
Dear John , Thanks a lot for staying with kings arms hotel . We have thoroughly enjoyed your presence and it was pleasure serving you . We really hope to welcome you again in future . with best wishes

6/10 Okay

jill

Traveled with family
Receptionist was very nice and helpful. But hotel is very dated even though we had a room which had been decorated. Needs a water bath mat as bath is very slippery Would rate hotel below average.
Stayed 1 night in May 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel on the river bank, beside the Skye Bridge, great food and prices, bonus of a great Scottish breakfast, favourite Island and the drive from Glasgow is pretty spectacular...
Stayed 1 night in May 2024
Response from Kings arms service team on 2024/5/9
Dear John , Thanks you so much for your lovely review . The team is passing their regards and it was a pleasure serving you at our hotel . We really hope to welcome you again soon . Kindest wishes

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area and they allow dogs to stay!
Stayed 1 night in Apr 2024
Response from Kings arms service team on 2024/5/9
Dear Rachael , Thanks a lot for staying with kings arms hotel . We are so glad to know about your experience and passed your feedback to team who are very excited and passing their highest regards . We hope to welcome to you soon again with great hospitality and service .Kindest regards

6/10 Okay

Michael

Traveled with partner
We were turned away for dinner service because a tour bus was coming.
Stayed 4 nights in Apr 2024
Response from Kings arms hotel service team on 2024/5/2
Dear Michael , Thanks for staying with kings arms hotel . We were pleased to have you here and can see you had issue with reservation of dinner . We are very sorry as that day we were fully booked for bus tours , We know its not a pleasant experience and reallly apologise for the discomfort . We assure you to provide exceptional service in future . Kind regards

6/10 Okay

Chloe

Traveled with family
Disliked: Amenities
historic hotel. mattress was uncomfortably hard and they left a back door open which allowed cigarette smoke smell into the hotel.
Stayed 1 night in Apr 2024
Response from Kings arms service team on 2024/5/4
Dear Chloe , Thanks for staying with kings arms hotel . We are very sorry that you had issue with mattress and back door, we have passed your feedback to relevant teams so we can action and improve in future and assure you we take customer concerns very seriously and really look forward to welcome you again soon with great service , Many thanks

6/10 Okay

Karlee

Stayed 1 night in Apr 2024

2/10 Terrible

Celia

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is very well located,beautiful views of the lake. the windows are tiny, there are no bedside table lamps, the bedroom door had an open space between the door and the floor, we had to put a towel down because it was cold, we runners were very windy and cold, it felt like we were on the street, the trash can in the bathroom had not been cleaned (it had trash from the previous customer). breakfast did not have hot chocolate for children, (the only hot drink options were tea or coffee. There were several people entering the kitchen and replenishing food, some in uniforms, others in coats, we were unable to distinguish who the waiters were .I do not recommend
Stayed 1 night in Apr 2024
Response from Kings arms service team on 2024/4/18
Dear Celia , Thanks for staying with Kings arms hotel . We are very sad you had to go through some issues . We assure you guest satisfaction is our top priority and we encourage every guest to discuss any issues with our friendly team so we can resolve them instantly . We have passed your feed back to relevant team so we can further improve and once again sorry about the inconvenience and we really hope you give us another chance so we can show you great hospitality . Kindest regards

6/10 Okay

Cabella

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Basic accommodation, disappointing for the price, but adequate for one night.
Stayed 1 night in Apr 2024
Response from Kings arms service team on 2024/4/18
Dear Cabella , Thanks for your review . We are sorry you had not liked the price its some thing which is decided but a lot of market factors as well as expenses . Your comments have been passed to relevant team so we can further improve in our services . Thankyou for staying with us

6/10 Okay

Diana

Traveled with family
Liked: Staff & service
Location on the water was great! Convenient to everything in the small town. The hotel is in a heritage building and things are older, floors uneven, hallway carpets stained. However, the bedrooms we had were clean and comfortable. Bathroom was clean. The place had everything we needed for a comfortable and affordable stay.
Stayed 1 night in Mar 2024
Response from Kings Arms Hotel on 2024/4/4
Dear Diana , Thanks a lot for your review ,it always helps . We are glad you enjoyed your stay and look forward welcoming you again soon , Many thanks ,Kings arms team

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately we were very disappointed with our stay. The whole property is badly needing upgrading. The hotel is in a wonderful location but generally it was not very clean and looked very run down. Most of the staff were lacking in any kind of training, knew nothing much about the area and seemed uninterested in their jobs. The exception to this was the young man who greeted us and helped us with our luggage on arrival and when we left. He was very kind and helpful. On the second day we discovered that the room had not been cleaned or fresh towels provided. When asking at reception we were abruptly told that they no longer did housekeeping of the rooms. I pointed out that it still listed housekeeping on the Expedia website but got no reply. We had dinner there the first night and it was very poor. I ordered haddock and chips expecting it to be fresh and delicious. It was obviously frozen, the batter like rubber and the fish looked and tasted unpleasant. The 2 others in the party ordered salmon as it was apparently gluten free but it came smothered in a sauce which had to be scraped off. Service in the bar was very slow despite the bar being almost empty. At breakfast we asked if the crumbs from a previous diner could be removed from the table. The waiter swept them from the table with his hand! A hotel which could have been lovely was very disappointing due to a total lack of efficient and caring management and training.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Beautiful little seaside town
Room was adequate, but definitely needs a coat of paint to cover stains on wall. Bed was comfortable. Bathroom new and very clean. The town is small, but beautiful and great to walk around. Restaurant in hotel is mediocre, but not many choices in town. Staff was very friendly.
Stayed 1 night in Sep 2023
Response from Kings arms Hotel on 2023/10/5
Hi , Thanks for staying with us , we are glad you had liked staff hospitality and location of our hotel . We are sorry to hear about stains issue and assure you we take this seriously and is passed to our maintenance team who has resolved this . We hope to see you again soon , Kindest regards ,Kings arms hotel

6/10 Okay

Robin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Scruffy
Scruffy, dated and in need of a total refit/reorganisation. Bathroom had mould on walls.
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Viel Geld für wenig Service
Zimmer waren einfach und Betten ziemlich durchgelegen. Eine Reinigung der Zimmer fand trotz 3 Nächten Aufenthalt nicht statt und die Betten wurden auch nicht gemacht. Dafür war der Preis von 120€ zu teuer. Positiv: Kein Aufpreis für Hund
Stayed 3 nights in Oct 2023

2/10 Terrible

Alec

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater in room hanging off wall,ŕoom dirty . ext room so Cold slept with clothes on.Disgrace.
Stayed 1 night in Sep 2023
Response from Kings Arms Hotel on 2023/10/5
Dear Alec, We are so sorry to hear your experience and assure you cleanliness and hygene is out top priority . we have passed your feedback to relevant team and assure you a pleasant stay next time . Kind regards

4/10 Poor

Marion

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs updating, fresh coat of paint, replace carpeting, remove mold from bathrooms. This hotel was chosen based on location and that was the best feature. Our room was well over 200$ and was a ridiculous price.
Stayed 1 night in Sep 2023

8/10 Good

Edward

Stayed 2 nights in Sep 2023

8/10 Good

Sidnei

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good restaurant.
Stayed 1 night in Sep 2023
Response from Kings Arms Hotel on 2023/10/5
Dear Sidnei , Thanks for staying with us and for your lovely feedback , We look forward to welcome you again in future , Kindest regards

10/10 Excellent

Caroline

Stayed 1 night in Sep 2023

6/10 Okay

Mara

Stayed 1 night in Sep 2023

2/10 Terrible

Becki

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NOT recommend this hotel, nor would i ever stay there again. It is dirty, staff was rude, (except for the bartender and bar maid, they were great) beds had springs popping into our backs, pillows were flat, window was moldy and unable to open, room was very musty (sent our allergies into overdrive) room rates were crazy expensive for what you're getting.
Stayed 2 nights in Sep 2023

2/10 Terrible

Samantha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in need of some serious updating. It is very dated and attempts have been made to give it a facelift but mediocre at best. The beds were uncomfortable and the elevator not working. Receptionist was friendly, wait staff were unprofessional and the food was terrible. Tasteless and over cooked vegetables and breakfast was worse. They cater to coach tours so when we arrived for breakfast there were no plates left. I would not recommend staying here.
Stayed 1 night in Sep 2023

6/10 Okay

Hung Kuen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There are tours in this hotel everyday so not suitable for individual travelers. No other restaurant in that area if you do not want to eat in the hotel. Easy to walk out to see the sunrise.
Stayed 2 nights in Sep 2023

6/10 Okay

Hung Kuen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Building is a bit old and lack of renovation. Conditions of toilet also not very good.

10/10 Excellent

Dana

8/10 Good

Sian

Liked: Cleanliness, staff & service, amenities
Good value and staff for the area, better than I had expected
Stayed 1 night in Aug 2023

2/10 Terrible

Benjamin

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stay away. Found BLACK MOLD all over the bathroom and the room window. The room smelled musty. They’re very close to the water so I’m guessing that’s the reason for the moist issues, but good lord, did they even clean the rooms? We found sand in the carpet and the beds. And the “restaurant” food was tasteless and awful. Like they just warmed up frozen dinner in a box. Rate: -5 stars
Stayed 1 night in Sep 2023

8/10 Good

Teri

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
We had a very nice stay and luckily Joey helped out ensuring our television was in tip top shape. Many kudos to him!
Stayed 1 night in Sep 2023
Response from Reception on 2023/9/4
Thank you for your feedback and your lovely comments, we look forward to welcoming you back in the future.

2/10 Terrible

Roar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Dirty cups in the room upon check-in Dirty towel in the room upon check-in Bath tub wasn’t clean upon check-in Mold on the bath mat, no one removed it Shower head holder broken, no one fixed it Worst mattress I’ve ever slept on Nobody cleaned the room
Stayed 2 nights in Aug 2023

4/10 Poor

DAVID

Traveled with partner
Disliked: Property conditions & facilities
A three night stay while we toured Skye in this 2 star hotel will be an experience we wont remember fondly for many years to come. Upon arrival at 2.30pm we were made to wait until 3pm to check in.Walking along the passageway to our room on the first floor I noted that the fire doors ( clearly marked keep closed were wedged open and stayed thus for the duration of our stay) I had booked a twin bedded room, which it was but not a lot of room for much else.The bathroom was in dire need of refurbishment, dirty grouting in the shower area,a previous water leak evident in the ceiling,an extractor fan which didn't work and a loose tap on the basin all lowered my opinion of the place. We returned after our first full day of touring to find there had been no cleaning done in our room.On enquiring about this we were informed it was not standard hotel policy to clean room unless specifically asked!! Fresh towels also had to be asked for. Because the hotel caters for large numbers of coach parties you couldn't book a time for dinner untill after 7pm so we ate out.Breakfast was usually fine if you left it till 8.30 ish but they were sometimes slow in replenishing some of the hot dishes. You have to make allowances for new staff learning the trade and the fact it's a 2 star hotel but none of the things I've mentioned are justified.You have been warned!
Stayed 3 nights in Aug 2023

8/10 Good

Catherine

Stayed 1 night in Aug 2023
Response from Reception on 2023/9/4
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 Terrible

Roar

Stayed 2 nights in Aug 2023

10/10 Excellent

Marcin

Stayed 1 night in Aug 2023
Response from Reception on 2023/9/4
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 Terrible

Patrick

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst place we have stayed for as long as we could remember. All the new reviews have described it pretty well already. Staff is not interested to help you or even give you basic information such as when the room should be ready. The check-in time is 4pm and our room wasn't even ready yet. When the room was finally ready, we headed to our room with our luggage, but we had to skip over dirty bed linen and towels that were thrown in the hallway. The room had 3 single beds, even though we booked for a double and an extra single as it was the last room available. We didn't even bother to ask for another room since we were told it was fully booked -mostly by tour buses. The room was very dated, had black mold in several places. The toilet didn't flush properly. The window was open when we got to the room and cigarette smoke was coming in the room. We closed the window, and it got very stuffy quickly. The carpet was filthy. We were told dinner was fully booked and breakfast was first come first served. Super pricey with zero service. Not worth it!
Stayed 1 night in Aug 2023

8/10 Good

Malcolm

Stayed 2 nights in Aug 2023
Response from Reception on 2023/9/4
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 Terrible

Deanna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow - where to start. Pleasant location but this aging property is in serious need of cleaning and repair. Understaffing exacerbates the problems. Our group had 2 rooms and in both cases there was heavy mold in the bathrooms. When we asked management about this they said it couldn't be dealt with as a specialist needed to be brought in. No other rooms were available. Further, ground floor window would not latch and opened freely. When management was asked about this they said it couldn't be fixed that day and gave us cellophane tape to try to seal it. This is a basic safety concern. There was a permanent wet spot on the carpet - wet wen we arrive and wet when we departed. There was black mold along ceiling corners where leakage has been occurring. One room wasn't cleaned at arrival. When management was asked, we had to show pictures of feces remains in the toilet and used coffee supplies before they agreed to have it cleaned. The bar served only beer and one whisky. Hotel was jam packed with tour buses which made the breakfast virtually unaccessible. It spoiled our stay on Skye. A full refund is more than in order. This is by far the worst hotel we have stayed in and not priced accordingly. Stay away - far, far away.
Stayed 1 night in Aug 2023

10/10 Excellent

Kim

Stayed 1 night in Jul 2023
Response from Reception on 2023/9/4
Thank you for your feedback, we look forward to welcoming you back in the future.

6/10 Okay

Kevin

Stayed 1 night in Jul 2023
Response from Reception on 2023/9/4
Thank you for your feedback, we look forward to welcoming you back in the future.

2/10 Terrible

Katherine

Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Stayed 1 night in Jul 2023
Response from Reception on 2023/9/4
Thank you for your feedback, we look forward to welcoming you back in the future.

8/10 Good

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The larger hotel in this small town right over the bridge from the mainland to Skye. They have parking and a restaurant, although it often gets filled up by large tour busses. The room was small but comfortable.
Stayed 1 night in Jun 2023
Response from Reception on 2023/9/4
Thank you for your feedback and your comments, we look forward to welcoming you back in the future.

6/10 Okay

Fahad

Stayed 1 night in Jul 2023
Response from Reception on 2023/9/4
Thank you for your feedback, we look forward to welcoming you back in the future.

6/10 Okay

Douglas

Disliked: Cleanliness
Great views from the front. Rooms especially room 108 needed a deep clean in bathroom, mold was evident in the tub area. Hallways smelt musty. Mattress needed updating.
Stayed 1 night in Jul 2023

6/10 Okay

Michael

Disliked: Property conditions & facilities, room comfort
Very old condition property. Had lighting electricity issues in our room. The hotel bar was not stocked. Very friendly staff.
Stayed 2 nights in Jul 2023

8/10 Good

Alison

Traveled with partner
Liked: Staff & service
Overall very pleased, rooms could do with a make over. Would stay again
Stayed 1 night in Jul 2023
Response from Reception on 2023/9/4
Thank you for your feedback and your comments, we look forward to welcoming you back in the future.

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property dirty was advised this was due to not being able to get staff. Room smelled of chip fat from extractor fans under window. Tv volume limited so could not hear over fan noise. Lift door stiks and husbands hand got caught in it as he was told to pull open as it was old.Breakfast was a nightmare no plates spider in bowl nothing replenished tables had not been cleared so stitting on a table wher people had previously sat. Hot food was nit replenished so people kept having to as. Urn filled from plastic bucket with boiling water. Was advised dishwash was not working so everything was being done by hand. Excuse was they full . I explained first and last experience should be the same . Was told covid was to blame. I would AVOiD . I feel sorry for all the tourists that go away thinking ghis is the scottish standard. Beds are old and need replaced so not an overall good experience. After all complaints the manager whom i spoke to could only say we cant get the staff.
Stayed 1 night in Jul 2023

2/10 Terrible

Zonda

Stayed 2 nights in Jul 2023

6/10 Okay

Angelica Yesenia, Atizapan de Zaragoza

Disliked: Property conditions & facilities
The view is nice, but is old , smells dirty
Stayed 1 night in Jul 2023