First, I stayed here last July and loved it! So I had no hesitation to book again. I went to check-in tonight and found out that I have to change rooms during my 9 night stay, I booked a room with A/C, they cannot put me in the room I booked, so no air conditioning. I was put in a top bunk (I contacted them months ago via email requesting bottom due to physical limitations and they responded that they would put me in bottom with no problems. Then the (top) bunk has no ladder! How do I even try? I can't take from another bunk without having someone else without a ladder! Beyond check-in issues, I was excited to try salsa dancing, their daily events and the bar on the roof... well they don't offer salsa dancing anymore, daily events are pitiful and the bar on the roof is shut down.
So I'm here, can't get into the bed I paid for, no air conditioning I paid for, no bar, no dancing, and searching Hotels.com says all hostels are completely booked. I'm going to be sleeping in the pool chair for the night... really not happy considering I've been talking up this place after my amazing experience last July. Beware!!!!!!