Estimada Sra. AdrianaMuchas gracias por tomarse el tiempo para compartirnos su experiencia en Impression Isla Mujeres by Secrets,Es maravilloso saber que ha encontrado nuestro servicio amable y atento, así como nuestra ampli carta culinaria y nuestras incomparables vistas panoramicas que nos regala nuestra ubicación.Espero con ansias recibirle nuevamente a nuestro paraíso para proporcionarles otra estancia inolvidanble. Mourad EssafiGerente General

Dear Esther,Thank you for sharing your detailed comments about your experience at our hotel with us. First of all, I am pleased to hear that you enjoyed the quality and variety of food and activities offered. We aim to provide an exceptional dining experience and a wide range of activities to ensure guests have a memorable stay.I greatly appreciate your kind words towards Israel at Sake, Heidi at Cacao, and Pablo during the activities. I will pass on your kind words of thanks to them and their respective teams to acknowledge their efforts.However, I deeply regret learning about the service deficiencies you experienced during your stay. It is disappointing to learn that you did not receive the level of attention and service you expected, especially with regard to our service. I understand that these situations negatively affected your experience, and I sincerely apologize for any inconvenience you experienced.I sincerely appreciate your feedback, as it helps us identify areas for improvement and ensure that we meet the service standards our guests expect and deserve.Mourad Essafi General Manager

Estimada Rachel,Es maravilloso saber que ha disfrutado tanto de su estancia en el hotel. En especial de nuestro servicio excepcional, desde la atención personalizada de su mayordomo hasta la deliciosa comida preparada por los chefs. Nuestro equipo se esfuerza por hacerles sentir especial y asegurarle una estancia memorable y única. Estoy seguro de que sus recuerdos en Impression Isla Mujeres by Secrets serán inolvidables, gracias a nuestra dedicación y amabilidad.Saludos CordialesMourad EssafiGerente General

Dear Mr. Loukatus,Thank you for taking the time to evaluate your recent stay,We strive to provide you with the best in every aspect of your stay, from exceptional service to luxurious facilities and delicious food. We sincerely appreciate your rating, it is wonderful to know that you enjoyed our privileged views. Best regards.Mourad EssafiGeneral Manager

Dear Mrs. Gabas,Thank you for taking the time to evaluate your recent stay,We strive to provide you with the best in every aspect of your stay, from exceptional service to luxurious facilities and delicious food. We sincerely appreciate your rating, it is wonderful to know that you enjoyed our privileged views. Best regards.Mourad EssafiGeneral Manager

Dear Mr. Endre,It's great to hear that your stay was absolutely amazing and that you enjoyed the excellent service, stunning rooms, and panoramic views of the resort. Martin, Erick, and Julio seem to have done an exceptional job taking care of you during your time with us. I am proud that they contributed to making your experience so special and memorable.I look forward to welcoming you back for another fantastic stay.Mourad EssafiGeneral Manager

Dear Mrs. Hugh,Thank you for taking the time to evaluate your recent stay,We strive to provide you with the best in every aspect of your stay, from exceptional service to luxurious facilities and delicious food. We sincerely appreciate your rating, it is wonderful to know that you enjoyed our privileged views. Best regards.Mourad EssafiGeneral Manager

Dear Alona A,It fills me with joy to know that your honeymoon at Impression Isla Mujeres by Secret was an exceptional experience and that every moment was memorable. From your arrival on our exclusive boat to the details carefully planned by our dedicated staff, I am pleased to have been a part of this special occasion in your lives.It is heartwarming to read that you were impressed by our facilities' cleanliness and our team's friendliness. At Impression, we strive to provide an impeccable environment and warm, welcoming service to make our guests feel at home when they arrive.I am proud you enjoyed the personalized activities during your stay, such as the candle-making experience and the private Mexican food event. We are pleased to create unique and memorable moments in your memory forever.We appreciate your kind words toward our butler, Wedinzon, who went out of his way to attend to your every need and make your stay as pleasant as possible. I will personally convey your compliments to Wedinzon and the rest of the team to acknowledge their excellent service.Best regardsMourad EssafiGeneral Manager

Dear Mr. KinsiThank you very much for taking the time to share with us your experience at Impression Isla Mujeres by Secrets,I am pleased to know that you had a wonderful experience at our property, I want you to know that it has been a true honor to have had you as a guest. I hope we exceeded your expectations in terms of our culinary offerings and panoramic views of the Mexican Caribbean.I look forward to welcoming you back to this paradise for another wonderful stay.Best regardsMourad EssafiGeneral Manager

Dear Mrs. TsaiThank you for taking the time to rate your recent stay,We strive to provide the best in every aspect of your stay, from exceptional service to luxurious amenities and delicious food. We sincerely appreciate your rating and look forward to welcoming you back for another unforgettable experience in the future. Best regards and thank you very much for your excellent rating!Mourad EssafiGeneral Manager

Dear Mrs. Perales,I'm very sorry to hear that your experience did not meet your expectations. Please do not hesitate to contact us with more details about your stay. The satisfaction of our guests is our top priority, and it is disappointing to know that we were unable to provide you with an exceptional experience during your stay.Mourad EssafiGeneral Manager

Dear Mr. Francis,Thank you for sharing your experience with us. I am glad to hear that you enjoyed your stay and that our staff, including your butler, Martin, was able to provide you with exceptional service.It is gratifying that you were impressed with our exclusive rooms, especially with amenities like the whirlpool tub and the first-class shower. I appreciate your compliments about our high-quality food and beverages and the breathtaking sunset views. However, I will consider your comments and pass them on to our management team.We look forward to welcoming you again and continuing to provide you with exceptional experiences. Best regards!Mourad Essafi General Manager

Dear Mohammad Adnan,I am glad to hear that you had an excellent experience at Impression Isla Mujeres by Secrets. It is wonderful to know that our facilities and services were to your liking, especially the attentions of our team.I look forward to welcoming you back for another unforgettable experience.Best regardsMourad Essafi General Manager

Dear Guest,Thank you for your honest feedback. I'm pleased you enjoyed the beautiful views, attentive service, and activities. However, I'm genuinely sorry for the lapses in service and communication and the issues with the room view, beds, and amenities.Your insights are crucial, and we're taking immediate steps to address these concerns and ensure a more seamless experience in the future. Your satisfaction is our priority, and we appreciate your understanding.We hope to welcome you back and exceed your expectations.Warm regards

Dear Ms. Harshaw,Thank you very much for taking the time to share your experience with us,It is beautiful to know that our property has been to your liking; we hope you have fallen in love with our design, our extensive culinary menu, and, above all, our team's excellent service.I am proud to know that we have become your favorite place. We hope to welcome you again and provide you with a beautiful stay.Thank you for recognizing the efforts of Angel, Jennifer, and Abraham. Be. We will share your congratulations with them, as their words will be very motivating.Warm Regards

Dear Mr. Pon,Thank you very much for taking the time to share with us your experience at Impression Isla Mujeres by Secrets,It is lovely to know that your favorite part was your suite and that you enjoyed every detail of your relaxation and the beautiful panoramic views from our rooftop terrace. But most of all, you liked our service, especially the butler service, which I am sure went out of their way to ensure your satisfaction.I also hope that you enjoyed each of our pools as well as the perfect environment to enjoy with your friends and to make new friends; I am proud to know that you enjoyed the journey as well as the arrival and return of our paradise,We eagerly await the opportunity to welcome you back to our paradise, ensuring another memorable stay for you, Mr. Pon!Kind Regards!

Dear Mr. Asher,Thank you for taking the time to share with us your experience of your recent stay at Impression Isla Mujeres by Secrets,It has been a true honor to have you as a guest at our property. We greatly value your comments, and I am pleased you enjoyed your stay with us.We look forward to welcoming you again shortly.

Dear Eva Atias,We sincerely appreciate your kind words, and I am delighted you enjoyed the best experience with us. We are glad that the hotel, the location, and the suite met your expectations, providing a romantic and elegant ambiance.We regret any inconvenience with the speed of service in the restaurants. We will consider your feedback to improve and ensure a smoother experience in the future.We look forward to welcoming you back and providing another exceptional experience; thank you for choosing and recommending us!Warm RegardsMourad EssafiGeneral Manager

Dear Mr. Reeve,Thank you very much for taking the time to share with us your recent stay,Thank you for choosing our hotel for your stay. We are honored and hope we have exceeded your expectations.Warm RegardsMourad EssafiGeneral Manager

Dear Bone,It is a pleasure to know that your experience at our property was beautiful,We are proud that our team provided you with excellent service. Your butlers, Jennifer, Angel, and head butler Ritik, contributed significantly to making your experience so positive. It is also encouraging to know that the quality of our culinary menu, pools, and overall experience was satisfactory.It will be a true honor to welcome you back to Impression Isla Mujeres by Secrets to provide another wonderful stay.Mourad EssafiGeneral Manager

Dear Mr. Perrin,Thank you very much for taking the time to rate your experience with us; we thank you for trusting Impression Isla Mujeres by Secrets to provide you with a beautiful and safe experience.Kind RegardsMourad EssafiGeneral Manager

Dear Aj,Thank you very much for taking the time to rate your recent stay at Impression Isla Mujeres by Secrets; it has been an absolute honor to receive you as a guest; we hope we have exceeded your expectations. Feel always welcome to our paradise.Kind Regards Morad EssafiGeneral Manager

Dear Matan,We are sorry to hear that your experience was unsatisfactory. I understand that the service and the presence of rust were problematic aspects. While I appreciate your feedback, it is valuable for improvement. Please get in touch with us if you would like to share more details about your experiences.Mourad EssafiGeneral Manager

Dear Alejandra,Thank you for rating your experience; we hope you enjoyed our service and attention. Please get in touch with us if you want to share more details about your recent stay with us.Best regardsMourad EssafiGeneral Manager

Dear Mr. Schecht,We appreciate you taking the time to share your experience with us,We want you to know that it was a pleasure to have you as a guest; we hope we met all your expectations and that you found relaxation on our property.Thank you for trusting Impression Isla Mujeres by Secrets to provide an incredible and safe vacation experience.Mourad EssafiGeneral Manager

Dear Ms. Heejin,We sincerely regret that your experience did not meet your expectations, and we appreciate you sharing your concerns so we can best address them. Please be assured that we are working diligently to revise and correct any inconvenience. Primarily because the service described does not reflect the usual standard of service we provide to our guestsProper staff training is a priority for us; we will take immediate steps to enhance training and ensure that all members of our team are fully prepared to provide exceptional service.Regarding the situation you mention in the Sharks bar, we will take immediate steps and ensure hygiene standards are implemented. If you wish to talk about this, please get in touch with us directly. Mourad EssafiGeneral Manager

Dear Nicole and Ryan, Thank you for taking the time to share with us your recent stay,We are honored that we exceeded your expectations regarding our culinary menu, as our chefs take great care in each of their creations. I am sure our Chef, Paolo Parlanti, will be pleased to receive your feedback.It is lovely to know that we made you feel at home and have always made you feel pampered; we are committed to making your stay unforgettable.Thank you very much for your confidence. Happy holidays!Mourad EssafiGeneral Manager

Dear Jane,First of all, we want you to know that it was an honor to host you at Impression Isla Mujeres by Secrets, We strive to provide each guest with exceptional service; we hope we have made you feel at home and welcome to our paradise.Happy Holidays!Mourad EssafiGeneral Manager

Dear Sina,Thank you for choosing Impression Isla Mujeres by Secrets,We hope we have exceeded your expectations. We appreciate your presence and hope you enjoyed all our amenities and services.Happy Holidays!Iridian Gonzaleze-Concierge

Dear Taeyong,Thank you so much for taking the time to rate your experience at Impression Isla Mujeres by Secrets; we appreciate your trust and hope you had a wonderful stay.Happy Holidays!Iridian Gonzaleze-Concierge

Dear Ms. Hortencia,Thank you very much for taking the time to rate your recent stay,We value your presence and hope you enjoyed our amenities and services. It was an honor to host you, and we hope to see you again soon.Best regardsIridian Gonzaleze-Concierge

Dear Michael,Thank you for taking the time to rate your recent stay. It was a pleasure to welcome you as a guest at Impression Isla Mujeres by Secrets,we hope we have exceeded your expectations regarding our service and attention.Best regards Iridian Gonzaleze-Concierge

Dear Mr. William,We hope you accept our sincere apologies for the inconvenience you experienced during your stay. First, we would like you to know that the hotel only provides Catamaran transportation to the island as part of the Endless Privileges program, as mentioned when making your reservation.We sincerely regret that you experienced an extended wait time at the marina and that the transportation service did not meet your expectations. As you mentioned, due to climate change, we are forced to change the logistics of our transfers for the safety of our guests. We understand your feelings about the delay in your transportation; we want you to know that they do not reflect the standard of service we strive to provide, and we will take immediate steps to improve the efficiency and timeliness of our transportation service.We hope you can receive our sincere apologies for the wait to access your room. We are already investigating what happened to take immediate steps to improve our check-in processes and ensure that such situations do not occur again.We greatly value your comments as they help us improve our check-in process.Iridian Gonzaleze-Concierge

Dear Ms. Sharon,We appreciate you taking the time to rate your recent stay at Impression Isla Mujeres by Secrets,We want you to know that it was an honor to receive you as a guest; we hope to have exceeded your expectations in terms of our service and attention,We look forward to welcoming you back to provide a better experience. Best regards Iridian Gonzaleze-Concierge

Dear Mr. Israel,We thank you for taking the time to rate your recent stay,Thank you for choosing our hotel for your stay. We are honored and hope we exceeded your expectations. We value your presence and hope you enjoyed all of our amenities and services.Thank you for your stay at our hotel!Best regardsIridian Gonzaleze-Concierge

Dear Guest,First of all we would like to thank you for taking the time to share your experience with us. Thank you for choosing our hotel for your stay. We are honored and hope we exceeded your expectations. Thank you for your stay at our hotel. We value your presence and hope you enjoyed all our amenities and services.Best regardsIridian Gonzaleze-Concierge

Dear Guest,We are grateful for the time you took to share your recent stay at Impression Isla Mujeres by Secrets,Allow me to comment that after the solar eclipse, we were not affected by the swell and strong tides; we are very sorry that you could not use our beach; please note that for us, it is essential for the safety of our guests and staff.Please accept our sincere apologies, and we hope you will give us another opportunity to provide you with a better experience. Best regardsIridian Gonzaleze-Concierge

Dear Guest, Thank you very much for taking the time to rate us and share your experience with us,We are very happy to read that you had a wonderful stay in our property as well as our consumption centers, it was a pleasure to have you as a guest, and we look forward to welcoming you shortly.Best regardsIridian Gonzaleze-Concierge

Estimado huésped, Agradecemos que se haya tomado el tiempo de compartir su experiencia con nosotros, nos alegra saber que nuestras habitaciones fueron de su agrado y que disfruto de nuestros centros de consumo, fue un honor tener lo en nuestra propiedad.Muchas gracias por su confianza, esperamos darle la bienvenida nuevamente.Saludos CordialesIridian Gonzaleze-Concierge

Estimado Sr. Torres,Gracias por tomarse el tiempo de calificar su estancia con nosotros, Saludos Cordiales Iridian Gonzaleze-Concierge

Dear Mrs.Marisa,Thank you very much for your excellent rating, we hope we have met your expectations.Best regardsIridian Gonzaleze-Concierge

Dear Mr. Kirk,It is gratifying to know that you enjoyed your stay with us, we are located in the highest part of the island so we have a privileged view.We appreciate that you have taken the time to share with us your experience and opinions, we value your words very much, we strive hard to ensure that our guests have a wonderful stay on the other hand we appreciate your understanding of the change of logistics that we had by the present tropical depression in our destination.We hope to have the opportunity to welcome you again and provide you with a memorable experience.Have a great day!Iridian Gonzaleze-Concierge

Dear guest,We thank you for taking the time to share your experience with us,We are pleased to know that your stay was wonderful. We hope to have the opportunity to welcome you again in the future and provide you with another memorable experience.Thank you for your trust!Best Regards Iridian Gonzáleze-Concierge

Dear guest Thank you very much for choosing our property, we are very happy that you enjoyed your stay, thank you very much for your excellent rating.We will be waiting for you to give you another wonderful experience Best regardsIridian Gonzaleze-Concierge

Thank you for taking the time to rate your experience, we are delighted you had a wonderful getaway.We look forward to hosting you again in the near future. Best Regards,

Dear Alexis, We are sorry to hear you didn't fully enjoy your experience. We are disappointed that we were not able to exceed your expectations and we apologize for any inconvenience caused.