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斯布盧哈飯店的評分

3 out of 5
斯布盧哈飯店
Av. Guerrero 4, Col. Centro, Isla Mujeres, QROO

評論

8.4

非常好

10 分，有夠讚；521 則評論中有 222 則" "
8 分，不錯哦；521 則評論中有 198 則" "
6 分，一般般；521 則評論中有 82 則" "
4 分，不太好；521 則評論中有 13 則" "
2 分，很糟糕；521 則評論中有 6 則" "

9.0/10

整潔度

8.6/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.0/10

環保程度

評論

6/10 一般般

Zhi-heng Kai

情侶出遊
喜歡：員工素質和設施服務
I have somewhat mixed feelings between an average and good review. Let's start with the positives. One of the highlights for me was the hotel's location. Everything essential was within immediate reach: the beach, the ferry, and many good restaurants. The hotel provided complimentary beach towels that could be exchanged every two days, which was a nice touch. Additionally, the room amenities were satisfactory. However, there were certain aspects that left much to be desired. One major issue was the presence of ants in the room, crawling around on the walls and floor. Furthermore, the cleanliness of the bed linens seemed questionable. The hot water supply was inconsistent, and at times, barely available, resulting in lukewarm to cold showers. Overall, I would rate the hotel a maximum of 3.5 stars. While the location and some amenities were commendable, the issues with cleanliness, pests, and hot water supply detracted from the overall experience.
於 2024 年 2 月住了 5 晚
Manager 於 2024年3月18日回覆
This Island has tropical weather all the time, and when a guest eats anything inside the room, it is almost sure that sooner or later the little ants will come up.Each room counts on electric water heater. When a guest takes a shower and leaves the water runs and runs, of course the hot water supply could be inconsistent depending on how much water is wasted.,

8/10 不錯哦

Edward

情侶出遊
喜歡：整潔度和員工素質
Access to the ocean and area restaurants
於 2024 年 2 月住了 8 晚

6/10 一般般

Trista

家庭旅遊
喜歡：整潔度
Not worth the money!!!!
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Omar

於 2023 年 12 月住了 3 晚

6/10 一般般

dorn

喜歡：整潔度和住宿環境和硬體
Extremely noisy around the property. Next to a busy street. Sounds in the hotel carry too much.
於 2023 年 12 月住了 7 晚

10/10 有夠讚

Marc-Antoine

喜歡：整潔度、員工素質和住宿環境和硬體
Great location and staff
於 2023 年 12 月住了 4 晚

2/10 很糟糕

Robert

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I saw the room and it was disgusting. Tiny it smelled and the the bed was about 5’ long. I’ve seen better abandoned buildings
於 2023 年 5 月住了 3 晚
Owner 於 2023年5月10日回覆
Robert,I am sorry that a Queen size bed was not enough big for one person and the air conditioning was not able to freeze the room in 3 min.

10/10 有夠讚

Paolo

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfecto para visitar la isla
Perfecto para visitar isla mujeres. Muy cerca de playa norte y la avenida principal del pueblo. Habitaciones limpias y personal agradable.
於 2023 年 4 月住了 2 晚
Manager 於 2023年4月10日回覆
Gracias por su calificación

10/10 有夠讚

Glenda，Wabeno

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We've stayed there a few times and always enjoyed everything. So friendly and clean. Only a brief walk to our favorite beach.
於 2023 年 3 月住了 2 晚
Manager 於 2023年4月1日回覆
Thanks for this 5.

8/10 不錯哦

Walter

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A good place to stay a few nights
The hotel's location is central but quiet. The suite was clean and comfortable. The wifi on our floor did not work on the first evening of our three-night stay, but functioned without problems afterwards.
於 2023 年 3 月住了 3 晚
Manager 於 2023年3月31日回覆
Thanks for your feedback

10/10 有夠讚

DONALD，Houston

於 2023 年 3 月住了 2 晚
Manager 於 2023年4月10日回覆
Thanks

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good stay
We like our stay, the room was in a good state, clean every day, service personnel are nice and friendly. Because of the carnival peroid, the noise was loud even after 24h00. But after the end of the canival the night were quiet. We will come back next year.
於 2023 年 2 月住了 7 晚
Manager 於 2023年3月31日回覆
Thanks for your comments

10/10 有夠讚

Brenda

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
The room was a bit small but was very clean. The best water pressure in the shower! Loved that the big windows opened for fresh air. Appreciated the use of the Beach chairs! Would stay there again.
於 2023 年 2 月住了 5 晚
Manager 於 2023年2月16日回覆
Thanks for your comments

10/10 有夠讚

Alex

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
My favorite Hotel on Isla Mujeres!
I had an amazing stay at this hotel. It had everything I could possibly need. Affordable price, WiFi, Clean Room, Towels, Hot Water, Friendly Staff, and located right next to the beach. Very calm and local vibe. I would rather stay here over an expensive all inclusive resort any day of the week.
於 2023 年 1 月住了 2 晚
Manager 於 2023年1月21日回覆
Thanks so much for your great review

10/10 有夠讚

Gwen，Bloomington

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Small, older place but lots of charm. Nice people .
Manager 於 2023年1月13日回覆
Thanks for your 5 star review

10/10 有夠讚

Florencia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
La habitación esta de 10 muy amplia y cómoda, el baño en especial era muy cómodo sobre todo para 3 mujeres. Tienen la cocina bien surtida de utensilios y estufa a gas (sin horno). Me gustó que nos dieran toallas para la playa y reposeras o sillas de playa. Muy recomendable!
於 2022 年 9 月住了 5 晚
Manager 於 2022年9月29日回覆
Gracias por su comentario

8/10 不錯哦

Gerardo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excelente ubicacion cerca de Playa Norte y de la terminal de ferry. Excelente limpieza. Empleados muy amables.
於 2022 年 9 月住了 2 晚
Manager 於 2022年9月19日回覆
Gracias por su comentario

8/10 不錯哦

Glenda，Wabeno

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We always enjoy staying here. Great staff and location is right in the middle of where we want to be.
於 2022 年 4 月住了 2 晚

10/10 有夠讚

Joanne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A sweet and quiet hotel! Close to the beach and restaurants and shopping! This was my fourth time there and if you want a reasonably priced hotel and don’t need a bunch of frills and just want to enjoy the island then this if your place!
於 2022 年 4 月住了 4 晚
Manager 於 2022年4月19日回覆
Thanks for your review

10/10 有夠讚

Alban

於 2022 年 2 月住了 1 晚
Manager 於 2022年4月21日回覆
Thanks for your 10 star-review

8/10 不錯哦

Barbara

喜歡：整潔度和員工素質
Basic but priced well.
於 2022 年 3 月住了 2 晚
Manager 於 2022年4月21日回覆
Thanks

10/10 有夠讚

Evelia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 3 晚
Manager 於 2022年2月3日回覆
Thanks for your rate

8/10 不錯哦

Matthew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Love the location and open air layout
Hotel is located on the quiet side of downtown and one block from the east beach. It's a bit noisy when people are socializing in the common spaces downstairs, but the youth hostel amenities make up for that. Love the chairs you can take to the beach and bring back and common space kitchen. We'd come back here for sure.
於 2022 年 1 月住了 2 晚
Manager 於 2022年1月6日回覆
Thanks for your comments and we will happy to see you again.

10/10 有夠讚

AMBRE

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 3 晚
Manager 於 2021年12月28日回覆
Thanks for your rate

10/10 有夠讚

Sabastian，Minneapolis

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff is always wonderful and the rooms are clean.
於 2021 年 11 月住了 16 晚
Manager 於 2021年12月21日回覆
Thank for sharing your experience at the hotel

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Me gustó el cuarto, limpieza y atención del personal. La ubicación es la mejor de la isla lo único malo es que no tiene alberca!
於 2021 年 8 月住了 7 晚
Manager 於 2021年8月9日回覆
Aprecio su buen comentario

8/10 不錯哦

真實旅客

於 2021 年 5 月住了 1 晚
Manager 於 2021年5月20日回覆
Thanks

8/10 不錯哦

Beata

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good wifi on first floor but room smelled musty
Wifi is good on the first floor but gets weaker as you go up. We spent our mornings drinking coffee on the third floor terrace (there is one table with two chairs) with the view of the turquoise ocean in a distance. Full size fridge and stove top make it ideal for longer stay. However, every time we entered our senior suite we were confronted with a strong musty smell, definitely from the damp wooden cabinets. Few small cockroaches in the bathroom, not surprised as this seems like a common issue on the island. Few mosquitoes in the room, I suspected I got bitten by something inside the room or on my bed that swelled up really big.
於 2021 年 5 月住了 3 晚
Manager 於 2021年5月5日回覆
You are right, bugs is an issue that n the island, and more in warmer months. We need to keep on mind that the Island has tropical and very humid weather.

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 1 晚
Manager 於 2021年4月25日回覆
Gracias por la calificación

10/10 有夠讚

Madeleine

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Loved my stay here! I highly recommend it!
於 2021 年 1 月住了 3 晚
Manager 於 2021年1月13日回覆
Thanks for the highest review

6/10 一般般

Stacy

於 2020 年 12 月住了 9 晚
Manager 於 2021年1月16日回覆
Thanks for your rate

10/10 有夠讚

Rob.F，Picayune Ms.

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Cheap little hotel. Nothing special, very close to everything. Staff super friendly. Small issue with hot water, but we didn't complain. Highly recommend if your on a budget. Manager re programmed our tv to get english.
於 2020 年 10 月住了 6 晚
Manager 於 2020年11月5日回覆
Thanks for your review

10/10 有夠讚

真實旅客

於 2020 年 10 月住了 7 晚
Manager 於 2020年11月7日回覆
Thanks for your 5-stars review

8/10 不錯哦

Leandro

於 2020 年 6 月住了 4 晚
Manager 於 2020年8月4日回覆
Gracias

10/10 有夠讚

真實旅客

親子旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Great location, close to restaurants, and Playa Norte. Nice room, and services like free beach towels and seats.
於 2020 年 3 月住了 2 晚
Manager 於 2020年3月28日回覆
Thanks

4/10 不太好

Michael

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
3 Roaches
Looked clean until they sprayed bug spray to kill some ants and 3 roaches ran out and died.. I complained and was told nothing can be done it’s just how it is on the island, then they refused to refund the 3 remaining nights, so I booked somewhere else and left and lost the money I paid for the other nights.. glad they got paid 4 Nights for me staying 1 night. They need to get rid of the roaches and the lady at the front desk who thinks roaches in a hotel is OK..
於 2020 年 3 月住了 1 晚
Manager 於 2020年3月26日回覆
Dear guest, This is the 2nd time you send this. I have already responded to this review. I wish you have good time

10/10 有夠讚

Veronica，Chicago

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location, close to the restaurants and beach. Nice staff.
於 2020 年 3 月住了 5 晚
Manager 於 2020年3月25日回覆
Thanks, gracias

4/10 不太好

Michael

喜歡：住宿環境和硬體
不喜歡：整潔度、員工素質和客房舒適度
Roaches
room is decent and clean looking .. good location 10 min walk to the beach .. had ants in the room ask them to spray, after he sprayed bug spray roaches started coming out in all I saw 3 or 4.. 3 of them died I have a pic of the dead ones.. when i complained they offered nothing not even a sorry and I was told it’s just the way it is on the island, then finally she offered a new room .. it was the same exact room right next door .. Not good enough I told them I wanted a refund for remaining 3 days on my booking in which they refused telling me I have to call hotels.com which was impossible cause of corona virus, i showed the owner the pics and asked for a refund on remaining nights he declined, then I asked him to come to my room at which point he offered a nicer upgraded room.. the lady seemed uninterested and like it wasn’t a big a deal at all .. I left with 3 days paid and not refunded and booked another place for next 3 days
於 2020 年 3 月住了 1 晚
Manager 於 2020年3月24日回覆
When the spring season is coming, in a tropical and humid weather like the Island, it is impossible to eliminate all kind of bugs. When we spay a room, we expect the bugs died as soon as leave from they hide, like you show in the picture. We wanted to explain that and give you more options, but you did not want to hear anything from us. By the way, you forgot telling that you made a mistake in your check in, and the hotel was flexible move your one-night staying the next day and after that, you had another 1-night booking under your name.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 3 月住了 10 晚
Manager 於 2020年3月24日回覆
Thanks

8/10 不錯哦

Didi，Canada

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Friendly staff. Clean They provided chairs for the beach, nice touch.
於 2020 年 3 月住了 3 晚
Manager 於 2020年3月21日回覆
Thank you for acknowledging the work of the hotel staff

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Upon arrival at the hotel we had a friendly greeting right away and our reservation was waiting for us. Check-in was great! Given the key to our room and we walked up the stairs to find it. Walking into our room our first impression was wow is it clean! The shower was great and so nice and bright in there. Nice and bright room overall but because the windows face out to the open areas where other rooms are we kept some blinds closed for privacy. The hotel itself is partially open to the outside on each floor which makes it feel open and airy. Noise does travel and we didn't hear much from outside but more from other guests at night if they were talking loudly while sitting outside their rooms. Nice place to stay and close to walk to the main street and the beautiful beach.
於 2020 年 2 月住了 2 晚
Manager 於 2020年3月20日回覆
Thanks for your nice review of the hotel

8/10 不錯哦

Isabella

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 3 晚
Manager 於 2020年3月17日回覆
Thanks

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度和員工素質
it was a very small hotel, no pool, had to walk couple blocks to the ocean, but that’s was ok for us! The only noise was the ruid guest that drink til 1 morning, otherwise no street noise. Very friendly staff and cheap to stay. And clean
於 2020 年 2 月住了 4 晚
Manager 於 2020年3月5日回覆
Thanks for let us know about the noise from other guest.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 6 晚
Manager 於 2020年3月4日回覆
Thanks

10/10 有夠讚

Lauren，Silicon Valley, CA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel was a great value. The front desk were very friendly and helpful. The room was very clean each day. And it was quiet and well-located.
於 2020 年 1 月住了 7 晚
Manager 於 2020年3月3日回覆
Thanks for your review

6/10 一般般

真實旅客

喜歡：整潔度
不喜歡：客房舒適度
Ok hotell
Alt i alt ok hotell. Mye støy fra andre gjester da "balkongen" er i gangen rett utenfor døren. Personalet snakker lite engelsk. Ble vasket hver dag noe som var bra. Var også gratis kaffe ved resepsjonen.
於 2020 年 2 月住了 7 晚
Manager 於 2020年3月3日回覆
Personalet i resepsjonen snakker engelsk, men rengjøringspersonalet har bare veldig grunnleggende engelskkunnskaper.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a great place to stay in Isla Mujeres, it's central, the people working there are great. Just make sure construction next door is over before you book.
於 2020 年 2 月住了 7 晚
Manager 於 2020年2月24日回覆
I am sorry because the neighbor next to the hotel made a construction the time you were in the hotel. I thank your comments.

10/10 有夠讚

Javier

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Super clean!
Very clean place! It has what you need for a stay in Isla!
於 2020 年 2 月住了 1 晚
Manager 於 2020年2月15日回覆
Gracias

10/10 有夠讚

Swimfan，Madison, wi

情侶出遊
喜歡：員工素質和住宿環境和硬體
The location is great, the staff is wonderful, it's quiet late. Very comfy place in a super fun city, if expectations are realistic the will be met
於 2020 年 1 月住了 8 晚
Manager 於 2020年2月2日回覆
Thanks for your nice review

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great value for the money. Very clean. Stuff helpful and friendly. Quick check in/out. They serve coffee every morning. There is a microwave, plates, cups, etc. in the lobby which guests can use. They provide beach towels, shampoo, soap, mouth wash and lotion. Location is great - close to Playa Norte, restaurants, shops, golf cart rental place is next door. Will stay here again. The only issue which everybody mentions is the toilet not working properly but we were aware about it.
於 2020 年 1 月住了 4 晚
Manager 於 2020年1月26日回覆
Thanks for your comments. We will take a look in the toilets and fix them