Outdoor pool, open 9:00 AM to 7:00 PM, sun loungers
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Reviews of Casa del Jaguar Beach Hotel

4 out of 5
Casa del Jaguar Beach Hotel
Calle Zazil Ha #118, Playa Norte, Isla Mujeres, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 29 out of 36 reviews" "
Rating 8 - Good. 4 out of 36 reviews" "
Rating 6 - Okay. 2 out of 36 reviews" "
Rating 4 - Poor. 0 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

9.8/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Could use some tips on hospitality
Overall the staff was good, especially in the evening. Twice I went to the bar in the early afternoon on two different days and was ignored. Both times I sat for 10 minutes then finally gave up and left. Swimming pool is very cold, which explained why nobody was in it during our entire 7 day stay. We paid $600 a night for this hotel, and it was not all inclusive. The overall service didn't match the price, especially at check out. We were charged for 2 tiny cans of Pringles and three bottles of water. We explained that there were not two cans of Pringles in our room when we arrived. The clerk looked at us like we were idiots and charged us anyway. Additionally, when we arrived we were told that water and coffee in the room was included. We were charged for 3 bottles of water anyway. When we asked why, we were told that only the refillable glass bottle waters were included, not the cheap plastic bottles. We explained that that was not what we were told. Again, a blank stare that insuinated we were stupid or attempting to scam them. So, we were charged $29 for 2 tiny cans of Pringles and 3 cheap, plastic bottles of water. It left a really bad final impression of this very expensive hotel. We visit Isla at least once a year, often twice. This hotel could have earned our repeat business. Unfortunately, it failed to do that.
Stayed 7 nights in Feb 2024

8/10 Good

Scott D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa del Jaguar is a beautiful and very nice boutique hotel with very helpful staff. The location is perfect if you want to stay at Playa Norte. It’s on the beach, but also a very convenient and easily walkable few blocks to the main streets for food and shopping on the north side of the island, and actually about a 15 minute walk from the ferry terminal. The front desk was very helpful with things like renting golf carts, locating various places, and getting around the island. Be aware that the front desk does close at about 10pm each night, so you’ll have to make arrangements in advance if you arrive too late. The restaurant is nice, with friendly staff and right on the beach, and has good food. But because it’s a hotel/resort restaurant, it can be a little more expensive than other places in town. Overall, if you’re looking for a boutique beach front resort experience, then Casa del Jaguar is a great place to stay in Isla Mujeres.
Stayed 4 nights in Jan 2024

6/10 Okay

Raquel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unfriendly staff!
This was a special family trip. Our flight arrived late and we were rushing to get to the hotel before 10:30pm, because that was the closing check-in time. We finally got to the hotel at 10:20pm, but NOT A SOUL was in sight, no one was at the front desk to greet up, no email was sent with any instructions or at least a phone call, NOTHING. We finally notice on the side of the counter some sheets of paper with my name, and the fobs for our room. But where was the actual room, no further instructions were provided! So there we were, wandering aimlessly at night trying to figure out where to go! We finally located our room but no one was available to support us with our heavy luggage! No one even assisted when when we left in the AM several days later! Once inside, the room was immaculate and beautiful, the balcony was the perfect setting and we had a hammock. No complaint about the actual room, location, and access to beach front lounging. But when it comes to the service, I was beyond disappointed, I was disgusted that the staff would be so cold and unfriendly! They pride themselves in having a multilingual staff, but they sacrifice actual customers service by getting non-locals to work here. The friendliest staff were the cleaning staff. Their prejudice and judgment of us determined their treatment and utter disregard for us and our stay, perhaps if we were white and privileged we might have received better service, which is a shame in my own country of Mexico!!!
Stayed 6 nights in Nov 2023

10/10 Excellent

JOSE, PHARR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing place to stay, next to the beach, great food and easy to get there.
Stayed 1 night in Nov 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Robyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at Casa de Jaguar. In the perfect area with many restaurant options that are walkable and places to rent golf carts nearby. The hotel felt safe, modern and clean. The staff that we interacted with were kind and helpful! Highly recommend
Stayed 3 nights in Oct 2023

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is such a beautiful and clean property. The breakfast is amazing. The pool is beautiful and overlooks the beach. It is really nice to have a reserved bed on the beach with wait service. Can't beat this location! We would absolutely book here again.
Stayed 4 nights in Aug 2023

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class operation! Fantastic staff. Great food
Stayed 5 nights in Jul 2023

10/10 Excellent

jennifer

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Definitely must stay here!
From the minute Diego checked us in until he checked us out our stay was nothing but wonderful! The hotel is really neatly decorated, the best beach in Isla, the food is very very good!! We were so impressed with cocktails and food that we ate almost all meals at the hotel. Very detail oriented!! The service is superb! I can’t say enough about how much we enjoyed Casa del Jaguar!!
Stayed 5 nights in Jul 2023

10/10 Excellent

Farzana

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location. Diego at the reception was very helpful and pleasant. The restaurant could do with a change in evening menu. Sunny and bar staff were excellent. The beach area was very well maintained. Overall we had a great stay and would come back
Stayed 4 nights in Jun 2023

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing! They were very helpful and prompt when you asked for something at the restaurants, housekeeping or at the front desk. The food and drinks at Oceanus were so good! The rooms were clean and the a/c worked great! The location was absolutely amazing. The water along the beach is incredible, waist deep and so blue. The location is also within walking distance to shops, restaurants and bars.
Stayed 9 nights in Apr 2023

10/10 Excellent

Derick, Seattle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place especially if you want to be literally right next to the beach front. If you can be in the second level for a nice view of the Caribbean Sea. One thing I would change is the naming of the different rooms that they offer. For example the Junior Suite room and the Master Suite room size looked the same however the main difference is the quality counter space and closet is much nicer compare to the Junior Suite. Another thing is the Master Suite has more option on the Free breakfast hence the color difference on the room key ribbon. It would have been nice if they gave at least one free cocktail per day you stay. Also for those who stay at Casa del Jaguar you can use the amenities at the other hotel Na Balam across from this hotel which I didn’t know until two days before my check out of the hotel. Overall the staff their were amazing and I highly recommend this place. Also it’s about a 12 minute walk from the ferry terminal Ultramar.
Stayed 4 nights in Apr 2023

10/10 Excellent

Cheryl-Ann

Stayed 9 nights in Apr 2023

8/10 Good

Nancy L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable except beds are very hard Breakfast included was very good Beach is beautiful
Stayed 4 nights in Mar 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great splurge
This hotel is small and neat. It is on the end of the island so not a lot of extra traffic. There is a bar on the beach that plays loud music, but stops around 6-7pm. They have beach beds reserved only for hotel guests so you don’t run out. Loved the staff!
Stayed 4 nights in Mar 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet cute little place. The area is quiet after the beach clubs close around 7/8PM. There are bars, restaurants, and shopping a few minutes walk away. Staff is very friendly and welcoming. Only complaint is that the doors are loud when they close. Might be worth putting a little foam on the frame so you don’t hear your neighbors coming and going so clearly.
Stayed 4 nights in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Annie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a wonderful place to stay on isla mujeras. Very comfortable and the location couldn’t be better.
Stayed 2 nights in Feb 2023

10/10 Excellent

Hector

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Dec 2022

10/10 Excellent

Raul

Stayed 3 nights in Oct 2022

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
Overall an excellent experience and we will return. Breakfast service was slow each morning. Had to always ask for refills. Carlos on the Beach staff along with Marco and the lady from Argentina at the front desk were amazing.
Stayed 5 nights in Jul 2022

2/10 Terrible

Jonathan

Traveled with partner
I had two girls with me. They forced me to rent a separate room for one of the girls even though she had no intention in sleeping in the other room. They discriminate against threesomes. They refused me paying an extra fee for the second girl. So I had to pay another thousand dollars US For a second room that we never wanted or used.
Stayed 4 nights in Jun 2022
Response from Management on 2022/7/15
Dear Jonathan, we are sorry you feel this way and have decided to make it about discrimination, which is not. The room reserved is marked as for only two guests, which was explained and accommodations offered at our sister property next door, you paid was for two guests only, the protocol would've been the same regardless of who you were with.

10/10 Excellent

Cordell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Jennell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2022

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, attentive staff and always available to help. Quiet street. Will be my go to in town place to stay. PS. All the best restaurants are a short walk away.
Stayed 4 nights in May 2022

10/10 Excellent

Stephanie, Westminster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel! The location cannot be beat, the rooms are spacious and clean, the beach clubs have some of the best food on the island (a special shout out to Oceanus for their incredible dinners), the pool and beach areas are lovely and the staff is exceptional. Kudos to the management team for putting together such an amazing group of people. If you like large all inclusive hotels this is not your place but if you want an upscale boutique hotel that caters to your every need and treats you like a VIP check this one out!
Stayed 7 nights in Apr 2022

8/10 Good

Herman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a great location on North beach in Centro Isla Mujeres. Easy access to the beach, with a really nice small pool that was also right on the beach. The beach itself has day beds, and is pretty busy. Room was okay, maybe a little dark but nice modern decor and pretty comfy. Staff, especially Lucia at breakfast was, awesome. Good food and drinks available for a cost at lunch from the Oceans Beach Club on site. I would stay again if visiting the Island.
Stayed 3 nights in Mar 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We took a Feb escape to Mexico. In the past we had usually gone to the larger Caribbean islands but we took a chance on Isla Mujeres and loved it. Casa del Jaguar is a small hotel with a perfect location to the best part of the beach. We walked right out our back door to a beach club where we were well taken care of. The hotel is friendly, modern and well kept. We plan to go back
Stayed 5 nights in Feb 2022

10/10 Excellent

DAVID

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful! Located on the beach of the iconic Playa Norte. I was more than ok not having beach views because the garden is so gorgeous and the walk to the sand was probably 20 seconds from my room. Service was very accommodating and the beach club was everything you needed to lay out for an entire day! Highly recommended. Water at night takes 5 minutes to get hot, and the Wifi rarely worked in our room. Bed sheets kept coming apart to show the actual mattress. Housekeeping tried fixing but couldn't figure it out. Other than that its paradise and little things don't matter as much!
Stayed 2 nights in Aug 2021

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó!!
Es un hotel muy bonito y boutique. Nos encantó ubicación, la playa está increíble, las habitaciones muy bonitas y el servicio muy bueno. Todo estuvo Excelente!!
Stayed 3 nights in Jul 2022

8/10 Good

MARCELO ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La mejor playa de la isla , impecable el hotel y atención , falta variedad en el desayuno incluido en la tarifa , si vas muchos días te aburres de siempre lo mismo . En general el personal , es muy reiterativo reclamando su propina , se toma
Stayed 8 nights in May 2022

10/10 Excellent

MARCELO ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso
Excelente , hotel instalaciones el trato , la comida La playa maravillosa , no se puede pedir más !!
Stayed 1 night in May 2022