Palladium Isla Contoy hotels

"Excellent facilities, swimming pool and friendly staff"

"Overall excellent hotel; many gluten free food options; very good staff service. Could improve: cleaning excess seaweed; during a week stay, 2 days they didn't cleaned the room even though the "sign to make up the room" was on place ( makes me think there's not enough room cleaning supervision or is faulty); not all swimming pools were heated."

"The property was so pretty. Room was always cleaned and stocked up. Staff was super friendly and made sure you had a good time. I went for my birthday and they made sure to make me feel special. "

"The experience was great all the way around! I went for spring break with the family and there was plenty for all to do. The food was great and staff in all areas were so polite and friendly. Plenty of activities during the day and shows in the evening. There were scheduled events every day if you wanted more to do than just relaxing the pool or beach. I’d 100% recommend!"

"We came here with 2 babies and a 4 year old and grandparents. Everyone had an incredible food! Food was great! Service was excellent! Nothing felt too rushed! Pools and hot tubs were very accessible and I love that it’s not a huge resort so it was very easy to get around with children! "

"Wonderful :) "

"Our 7 day visit in April 2026 was excellent. Building 4 swim out room was perfect for our end of beach day relaxation with Luis keeping us well hydrated as often as we asked! ( shout out from Marco, Pollo, and Patricio from SpongeBob---yes Luis was super fun) . Our butler Edgar was amazing ---we aren't super butler needy people but he would keep us updated on the days events and check in in person at least once a day to make sure everything was going well. Food was great.....no complaints Room amazing, open concept bathroom which I will never understand but that seems to be the thing. There is an extra private half bath in the living room area which is great. Some sargassum on the beach a few days, can't be helped as it is unusually bad this year. Otherwise beach is great, soft sand, no problem getting bali beds or palaces. The palaces are too close together however and the umbrellas are too low. This should really be remedied. while it seems like this resort was rushed to open in December, staff are everywhere fixing the grout, paint splashes etc so I see this issue being remedied. Good on Majestic. entertainment was typical all inclusive, the husbands liked the wrestling. We were looking forward to Queen tribute which didn't happen for some reason. All in all, great vacation and we would return!"

"This place is a great balance between all inclusive resort and city life. A few minutes away from all the cool bars, restos and shops. The beach is seaweed-free and the sand is beautiful. The service is great! We especially loved Axel at the beach, Samuel at the pool and Michel and Jesus at the reception. Everyone was super helpful! I would suggest taking the transportation with them from and to the airport, it was seamless. The only thing I would say is that the wifi is not always great. My boyfriend and I needed to work a little on the trip and it wasn't alway easy, but it worked. I would overall recommend and I would stay there again if I visit Isla Mujeres again."

"We had a good time during our trip to Rui Palace Costa Mujeres the pool, stall , entertainment, bar etc were very good the food was fair lots of selections to choose from and the buffet was good"