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Irvine Riverside Guesthouse by Paymán Club的評分

2 out of 5
Irvine Riverside Guesthouse by Paymán Club
10 Townhead, Irvine, Scotland

評論

4.6
10 分,有夠讚;28 則評論中有 3 則" "
8 分,不錯哦;28 則評論中有 4 則" "
6 分,一般般;28 則評論中有 4 則" "
4 分,不太好;28 則評論中有 4 則" "
2 分,很糟糕;28 則評論中有 13 則" "

5.6/10

整潔度

5.8/10

員工素質

6.8/10

設施服務

5.6/10

住宿環境和硬體

5.4/10

環保程度

評論

2/10 很糟糕

David

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bed was covered in stains room not clean foul smell phoned there help line and got no help
於 2024 年 5 月住了 1 晚

4/10 不太好

Kenneth

不喜歡:整潔度、員工素質和住宿環境和硬體
A fight broke out between other guests during my stay. Not so good.
於 2024 年 5 月住了 1 晚
Anchala 於 2024年5月16日回覆
Dear Kenneth,I'm sorry to hear about the disturbance during your stay. A peaceful environment is crucial for a comfortable experience, and it's unfortunate that you encountered such an incident. We sincerely apologize for the inconvenience caused and we hope to welcome u back for a better experience in the future .

2/10 很糟糕

Harley

不喜歡:整潔度
於 2024 年 5 月住了 3 晚
Anchala 於 2024年5月8日回覆
Dear Harley,Thank you for your feedback .

2/10 很糟糕

Nancy

於 2024 年 1 月住了 1 晚

2/10 很糟糕

Stephen

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Suzanne

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

4/10 不太好

Daniel

商務旅客
不喜歡:整潔度
The area was decent for me but unfortunately the room was rather dire, the bed was clean thankfully but the rest of the room was grim, the worst being blood found in/on the drawers, the wardrobe and surrounding carpet. Only stayed for half my booked time
於 2023 年 10 月住了 4 晚
Madison 於 2023年11月7日回覆
Dear Daniel,We appreciate you sharing your feedback about your recent stay at our hotel. We're truly sorry to hear about the issues you encountered during your visit, and we apologise for the inconvenience this may have caused.Hygiene and cleanliness are our top priorities, and it's clear that we fell short of your expectations. We're deeply concerned to hear about the blood in the room, and we will take immediate action to address this situation with our housekeeping team to ensure such issues do not happen again.Your comfort and well-being are paramount to us, and it's regrettable that your experience was less than satisfactory. We understand your decision to cut your stay short, and we sincerely apologise for any disruption to your plans.We appreciate your feedback, as it helps us identify areas in need of improvement. We hope you might consider giving us another chance in the future to provide you with a more positive and comfortable stay.Warm regards,Madison

8/10 不錯哦

LeeAnne

Just what we needed- couple of nights Double Room was clean as expected..
於 2023 年 10 月住了 2 晚
Madison 於 2023年10月21日回覆
Dear Guest,Thank you for your kind review. We're pleased to hear that your stay at our hotel met your expectations and provided you with the comfortable and clean accommodations you needed. We strive to offer a pleasant experience to all our guests.Should you have any further feedback or specific comments, please don't hesitate to share them. We always appreciate input from our guests as it helps us maintain and improve our services.We hope you choose to stay with us again in the future, and we'll be here to welcome you with the same level of comfort and cleanliness you've come to expect.Best regards,Madison

6/10 一般般

Kevin

情侶出遊, 商務旅客
喜歡:員工素質
1st room stunk of dogs, Central Heating not working, No Hot water at basin (Electric Shower ok). Emma (Receptionist) was extremely helpful, she moved us to another room which was a bit better (same as above just smelt better) and supplied us with 2 electric radiators. I think the problem is when we booked, we requested a room with a bathroom as there were rooms with a shared bathroom, when we did this, the photo linked to it on the booking page, was far nicer than the room we got. Lesson Learned!! You pay for what you get.
於 2023 年 10 月住了 1 晚
Madison 於 2023年10月21日回覆
Dear Kevin,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologise for the issues you encountered during your visit, and we appreciate your understanding of the situation.It's disappointing to hear about the initial room's condition and the heating problems you faced. This is not the experience we aim to provide our guests. We've taken note of your comments about the room descriptions and will look into improving the accuracy of our room descriptions and photos to ensure future guests have a more accurate expectation.We're pleased to hear that Emma, our receptionist, was able to assist you and make your stay more comfortable. We'll make sure to share your positive feedback with her.Your feedback is valuable to us, and it will help us enhance our services. We hope you'll consider staying with us again, and we'll do our best to ensure you have a much more pleasant experience.Thank you for your understanding.Best regards,Madison

8/10 不錯哦

Cain

商務旅客
喜歡:員工素質和住宿環境和硬體
Was good
於 2023 年 10 月住了 1 晚
Madison 於 2023年10月21日回覆
Dear Cain,Thank you for your brief but positive feedback! We're delighted to hear that your experience was good. We appreciate your support and hope to welcome you back in the future.Best regards,Madison

8/10 不錯哦

Elaine

喜歡:員工素質
Good sleep no stair’s which was good and the staff very helpful
於 2023 年 10 月住了 1 晚
Madison 於 2023年10月11日回覆
Dear Elaine,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you had a good night's sleep and that you found our staff to be helpful.Ensuring our guests have a comfortable and enjoyable stay is a top priority, and we're glad to know we could provide that for you.If you have any further comments or if there's anything else we can do to enhance your experience, please feel free to let us know. We're always here to assist you.We hope you had a great time during your visit, and we look forward to having the opportunity to welcome you back in the future.Best regards,Madison

10/10 有夠讚

Edith

喜歡:整潔度、員工素質和住宿環境和硬體
Liked that it was self contained. Liked that we didn't have to check out too early.
於 2023 年 9 月住了 4 晚
Madison 於 2023年10月11日回覆
Dear Edith,We appreciate your feedback and are delighted to know that you enjoyed the self-contained aspect of your stay and appreciated the flexible check-out time. Providing our guests with convenience and comfort is very important to us, and we're glad that we could meet your expectations in these regards.If there's anything more you'd like to share or if you have any suggestions for how we can improve your experience even further, please feel free to let us know. Your input is valuable in helping us provide the best possible service.We hope you had a wonderful visit, and we look forward to hosting you again whenever you return.Best regards,Madison

2/10 很糟糕

Ned Edward

不喜歡:員工素質和住宿環境和硬體
Disgusting place to sleep in
於 2023 年 9 月住了 6 晚
Madison 於 2023年9月21日回覆
Dear Ned,We're genuinely sorry to hear that your recent stay at our accommodation was disappointing and fell short of your expectations. Providing a comfortable and pleasant experience for our guests is of the utmost importance to us, and it's disheartening to learn that we failed to meet those standards during your visit.Thank you for bringing these concerns to our attention, and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,Madison

2/10 很糟糕

Mr Mark

不喜歡:整潔度、住宿環境和硬體和客房舒適度
Nope
Awful thought i was staying in the actual house only to be told to go around back to what can only be described as a hostel room Bed was awful still having back pain so no i dont reccomend unfortunately Also contacting the owner nightmare never again left early morning as quick as possible .
於 2023 年 5 月住了 1 晚
Remy 於 2023年5月23日回覆
Thank you for taking the time to provide valuable feedback about our Paymanclub. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Best Regards,Remy

2/10 很糟糕

Bryan

於 2023 年 3 月住了 1 晚

4/10 不太好

Katharina

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Never ever again
Ziemlich durchgelegenes Bett, sehr dreckig dafür ziemlich teuer
於 2022 年 8 月住了 2 晚

10/10 有夠讚

Gillian

喜歡:整潔度、員工素質和客房舒適度
Cheap and cheerful
Very friendly helpful lady on reception kindly checked us and showed us to our room. Room was small and basic but wasnt expecting anything flash.
於 2022 年 6 月住了 1 晚
Brittany 於 2022年6月19日回覆
Dear Gillian, We are delighted to hear that and we highly appreciate your review. Hope to see you again soon.

4/10 不太好

Garry

喜歡:住宿環境和硬體
There was no cleaning or bins emptied for the 7 days i was in the room and for the last 2days there was no toilet paper or tea and coffee even after phoning to request some .
於 2022 年 6 月住了 7 晚

2/10 很糟糕

Simon

於 2022 年 5 月住了 1 晚

6/10 一般般

Elizabeth

於 2022 年 5 月住了 7 晚

2/10 很糟糕

Elizabeth

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 1 晚

6/10 一般般

TZE

家庭旅遊
不喜歡:住宿環境和硬體和客房舒適度
於 2022 年 4 月住了 1 晚
Roger 於 2022年4月11日回覆
Dear TZE, Thank you very much for giving us your thoughts on your recent stay in Irvine. We wish you have enjoyed your experience and we can't wait to see you there again very soon. With best regards, Roger

2/10 很糟糕

Isobel

情侶出遊
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
It was absolutely ridiculous no organisation
於 2022 年 1 月住了 1 晚
Payman Club 於 2022年2月24日回覆
Dear Isobel, Thanks for giving us your time and writing this very helpful review. We are sorry if you have not found your booking experience quite satisfying. We will do our best to improve our hosting quality as it is our main goal to make the best booking experience for each of our guests. We wish to see you at any of our properties very soon. With best regards, Pyaman Club

2/10 很糟糕

Dale

商務旅客
不喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 1 晚

10/10 有夠讚

Janette

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely wee place defo go back
於 2021 年 11 月住了 1 晚

8/10 不錯哦

jacqueline

喜歡:整潔度、設施服務和住宿環境和硬體
it was good low price, clean and tastefully decorated etc... the check in was horrendous...the information about needing 2 codes was not shown at the time of booking..then the info. apearred near the bottom of the e mail.. so I had not seen it, then when I arrived at the property and phoned the management I couldnt hear a sits a busy roead, and the security, was way too much given that I had paid and they had my dtails, so it took quite a long time to actually get in, which is not whats needed when you are travelling. Later a young man also couldnt get in as he had no codes as someone else had booked for him, but she couldnt find the codes and this time no one answered the managments phone... myseld and another gust tried to help him but there was nothing we could do, after about an hour he gave ip and slept in his van..this all really spoilt the overall experience
於 2021 年 10 月住了 1 晚

6/10 一般般

Steve

於 2021 年 9 月住了 1 晚

2/10 很糟糕

CALUM

於 2021 年 9 月住了 1 晚