We stayed at the Embassy this past weekend while my girls participated in a volleyball tournament. Our trip started off a bit rocky, but everything turned around once we met Karen at check-in—she is truly a gem! Karen went above and beyond to ensure we were well taken care of. She is one of a kind—someone who makes you feel seen, heard, and genuinely valued. Her warm heart and incredible hospitality left a lasting impression on us.
Our room was clean and well-maintained, and housekeeping staff were all incredibly friendly and helpful.
A special shoutout to the chef at the omelet station—he kept his cool and remained polite and friendly, even with a long line and what appeared to be a short-staffed morning. He worked hard, always had a smile, and made sure everyone got their food just the way they wanted. He truly defines dedication and customer service.
The breakfast buffet did feel a bit more limited compared to our past stays. This might be due to current staffing shortages or other circumstances happening in the LA area. That said, the effort from the staff did not go unnoticed.
Once again, big thanks to Chef at the omelet station and Karen at check-in. You both embody the true meaning of hospitality and made our stay so much better!