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加利福尼亞印第奧 - 棕櫚泉 6 號汽車旅館的評分

2 out of 5
加利福尼亞印第奧 - 棕櫚泉 6 號汽車旅館
82195 Indio Boulevard, Indio, CA

評論

6.4
10 分，有夠讚；1003 則評論中有 276 則" "
8 分，不錯哦；1003 則評論中有 200 則" "
6 分，一般般；1003 則評論中有 183 則" "
4 分，不太好；1003 則評論中有 124 則" "
2 分，很糟糕；1003 則評論中有 220 則" "

6.8/10

整潔度

7.4/10

員工素質

6.0/10

設施服務

6.4/10

住宿環境和硬體

6.8/10

環保程度

評論

6/10 一般般

真實旅客

寵物同遊, 親子旅遊
喜歡：員工素質
Convenient transportation
於 2020 年 6 月住了 1 晚
MAULIK PANDYA 於 2020年6月22日回覆
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our MOTEL 6. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, MOTEL 6 TEAM.

10/10 有夠讚

真實旅客

於 2020 年 6 月住了 1 晚
MAULIK PANDYA 於 2020年6月16日回覆
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our MOTEL 6. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, MOTEL 6 TEAM.

2/10 很糟糕

Charles

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Never received my refund when I cancelled since they did not have any hot water
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Taylor

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Cesar

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Esta bien por el precio.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Yvette

團體旅遊
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
Everything was good until we found a roach crawling in our room.
於 2024 年 4 月住了 3 晚

2/10 很糟糕

Michele

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property was absolutely disgusting had cockroaches coming from the ceiling and from behind the toilet.There was no hot water no heater or A/C when asked to move rooms they said none available but on here they had 3 rooms left! Oh and no blankets no pillow but 1 towels and blankets they never had them to gives what we needed.Worse experience
於 2024 年 4 月住了 4 晚

2/10 很糟糕

Peter

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have never been treated so disrespectfully by the office management. I was there to attend Coachella and booked through Expedia. Unfortunately most of the options were already booked. Nevertheless, I expected better service. We were given a room close to the office. After the first day of Coachella, we returned to the motel surrounded by police. Apparently one of the guests had stolen merchandise and the officers needed to break down the door at the room next to ours to try to apprehend the criminals. Unfortunately our room key did not work and I had to retreave a replacement key as all the drama unfolded around us. Aside from that incident, since the property is next to train tracks, it was extremely challenging to sleep through the night. To make matters even worse, the motel charged me twice (on my credit card) at a rate of $697/night for a single bed room. I told the office manager that Expedia had quoted and confirmed the total cost at $848 total for all 3 nights. She responded that she arbitrarily decided to raise the room rate higher than Expedia’s contracted rate and this was permissible at her discretion, given the high demand. I contacted Expedia and they said she was not permitted to do that and I would have to challenge the charges with my credit card company. I was shocked at this kind of clearly fraudulent and illegal activity. Each time I called the motel 6 office and asked for the manager, she would not come to the phone for at least 15-20
於 2024 年 4 月住了 3 晚

2/10 很糟糕

Michael

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There was no light in the bathroom the shower door didn't close the tv didn't work. Definitely won't stay here again.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Sony

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Tommie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Daniel

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Worse motel 6 I have seeing and stay at I would like a refund. The room was very old and the main door was slightly side so we had an air flow. The restroom was very dirty and the floor as well. Wouldn’t recommend or return it overall.
於 2024 年 4 月住了 1 晚

4/10 不太好

GERMANI

商務旅客
不喜歡：員工素質和住宿環境和硬體
They had hot water and charged me $144. Upon check in should’ve mentioned it to customers. I found out after running the water, seen it wasn’t getting hot. I was told I’ll be given a discount never did. The hot water came on the next morning at 6am. I checked out at 7am
於 2024 年 4 月住了 1 晚

6/10 一般般

Oscar

喜歡：設施服務
Noe gustó porque el colchón estaba muy aguado no Hera .muy cómodo
於 2024 年 4 月住了 1 晚

2/10 很糟糕

Zachary

不喜歡：整潔度、員工素質和住宿環境和硬體
Stolen phone, phone chargers 3x. Rude staff, uncomfortable location . Shower leaked al over bathroom. Requesting money back
於 2024 年 4 月住了 1 晚
Managment 於 2024年4月20日回覆
Good afternoon Zachary. we apologize for your experience with us at Motel 6. we are working profusely to resolve your issue. we hope you can give us another try to reconciliate your stay.

6/10 一般般

Veronica

家庭旅遊
喜歡：員工素質
Laundry facility i did like but it had a closing time
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年5月1日回覆
Hi Veronica, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie #Team6

10/10 有夠讚

George

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年4月26日回覆
Hi George,Thank you for the perfect rating!Lilith#Team6

8/10 不錯哦

praiwarin

All good
於 2024 年 4 月住了 3 晚
Brand Experience Team 於 2024年4月24日回覆
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

6/10 一般般

Juanita

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is on a main highway and it is so loud!! I think a train also passes right in front and makes the room shake!! The bathroom was a bit dirty it had an old contact lense stuck to the wall from the previous guests and the sink bowl was dirty as well.
於 2024 年 4 月住了 2 晚
Brand Experience Team 於 2024年4月24日回覆
Hi Juanita,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 有夠讚

Jennifer S

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
PROPERTY MANAGEMENT WAS SO ACCOMMODATING AND NICE LOVE THERE CUSTOMER SERVICE
於 2024 年 4 月住了 1 晚
Brand Experience Team 於 2024年4月24日回覆
Hi Jennifer S,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 不太好

Pamela

寵物同遊
喜歡：設施服務
不喜歡：整潔度、員工素質和住宿環境和硬體
The door of the room was partially open on the bottom because of warping i guess, when I arrived my room was dirty bed was a mess so the too they reserved for me had never be cleaned from the last stay so they gave me a different room. No heater in my room, I was cold most time there.
於 2024 年 3 月住了 8 晚
Brand Experience Team 於 2024年4月24日回覆
Hi Pamela,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 不太好

Rebecca

不喜歡：員工素質、設施服務和住宿環境和硬體
Initially I had trouble opening the room door. I eventually got in and dropped off my bags. I went to dinner and when I returned could not get back in. I went to the front desk and the woman told me to go back and try pulling up on the handle. I did this and still could not get in so I returned to the front desk. This time the employee walked me to the room to help. She was not able to get in either so she broke-in through the window. I told her I felt unsafe because of how easy it was to break-in. She locked and screwed-down the window for me. I learned that they had previous problems with that door. They should have fixed it before renting out the room. The woman should have helped me the first time I went to the front desk. I am a 63 year-old-woman, carrying packages, who had to walk up the stairs, down the stairs, up the stairs, down the stairs and back up again to get into the room. The room was inexpensive. You get what you pay for.
於 2024 年 4 月住了 1 晚
Nancy Y. 於 2024年4月17日回覆
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 有夠讚

Tommie

喜歡：整潔度、員工素質和住宿環境和硬體
The staff is professional
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年4月17日回覆
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 一般般

Luis

喜歡：住宿環境和硬體
No breakfast available
於 2024 年 4 月住了 1 晚
Nancy Y. 於 2024年4月17日回覆
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 有夠讚

Glenn，Salem

於 2024 年 3 月住了 1 晚

8/10 不錯哦

OMAR

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
N.A
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年4月12日回覆
Hi Omar,Thank you for positively rating your stay!Lilith#Team6

10/10 有夠讚

Norma

家庭旅遊
Muy Bien!!!
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年4月12日回覆
Hola Norma,¡Gracias por la calificación perfecta!Lilith#Equipo6

2/10 很糟糕

Cecilia

於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年4月26日回覆
Hi Cecilia,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 很糟糕

Rodd

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Check in time was 3:00. I arrived at 5:30 and was told my reserved room was not ready but i could be assigned s different room. That room was not clean, smelled like cigarettes and the door looked like it had recently been broken into. When i told the clerk the room was unacceptable, she told me to come back in an hour for a different room. After I returned 15 minutes later and asked for a refund, i was told they had a room for me. The room, while clean had no hot water at the sink or shower. Tenant next door had a barking dog and the neighborhood was noisy and felt unsavory.
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日回覆
Thank you for taking time out of your busy schedule to give us a review, we do apologize for the inconvenience and the experience you had with us. We are going to look into the situation.

6/10 一般般

Zandra

情侶出遊
喜歡：整潔度和員工素質
Room was clean, but it’s not in a great neighborhood.
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日回覆
Thank you for taking time out of your busy schedule to give us a feedback, we apologize for the inconvenience.

8/10 不錯哦

Michael

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
Property was not clean
於 2024 年 3 月住了 3 晚
Managment 於 2024年3月24日回覆
Thank you for taking time out of your busy schedule to give feedback we apologize for the inconvenience. we will look into the matter.

4/10 不太好

Srinivas

不喜歡：住宿環境和硬體
Got a smoking room when I requested non-smoking on my reservation
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日回覆
Thank you for taking time out of your busy schedule to on giving us feedback, we apologize for the inconvenience.

2/10 很糟糕

Margie

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
There’s a lot of cockroaches , the floor is dirty , sticky
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日回覆
Thank you for taking time out of your busy schedule to give us a review, we apologize for the inconvenience, we will look into this matter.

2/10 很糟糕

Jorge

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日回覆
Thank you for taking time out of your busy schedule to giving us a review. we apologize for the inconvenience..

8/10 不錯哦

Sue

It was clean
於 2024 年 3 月住了 1 晚
Managment 於 2024年3月24日回覆
Thank you for taking time out of your busy schedule to give us a review, we appreciate your business and hope to see you again.

4/10 不太好

Mitchell

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Managment 於 2024年3月24日回覆
Thank you for taking time out of your busy schedule to giving us a review, we apologize for the inconvenience.

6/10 一般般

cynthia

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和設施服務
It was a cheap place to stay. It had very old towels and linen. Train noise woke my husband
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月19日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 一般般

Loman

家庭旅遊
喜歡：整潔度
Checking in was through a bulletproof window which immediately made me feel unsafe in the area. The door locks apparently have issues with sticking and there is a specific way that they had to be opened. This was not passed on to me during check in. The heater didn’t work. There was only freezing cold air blowing into the room. The thermostat didn’t work either. The temperature of the air never changed. We turned everything off and luckily were satisfied with the ambient temperature in the room.
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年3月19日回覆
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 很糟糕

Mdmynul

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Managment 於 2024年3月24日回覆
Thank you for taking time out of your busy schedule to give us a review. we apologize for the inconvenience.

4/10 不太好

Melanie

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The rooms smell so much like smoke. I saw a bug first thing when I opened the door. It just needs to be cleaned and they need to be non smoking
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月19日回覆
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 不錯哦

Elizabeth

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年3月21日回覆
Hi Elizabeth,Thank you for positively rating your stay!Lilith#Team6

6/10 一般般

Gillian

喜歡：員工素質
於 2024 年 3 月住了 1 晚
Brand Experience Team 於 2024年3月21日回覆
Hi GillianThanks for your review, we really appreciate the support. Lilith#Team6

4/10 不太好

Jorvani

情侶出遊, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I received a used room not cleaned for us: beds undone, dirty towels in the bathroom floor, empty beer cans. They provided another room but didn’t even say sorry about it.
於 2024 年 3 月住了 1 晚
Nancy Y. 於 2024年3月19日回覆
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 不太好

Brady

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
The staff at the front desk did not could not find my reservation. And then we had a failure to communicate and they only booked me for one night when I had to previously booked. So when I'm at a function I get a call from the hotel that I was supposed to be out of my room.
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月19日回覆
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 有夠讚

Victor

商務旅客
喜歡：整潔度
Service was excellent!!!
於 2024 年 2 月住了 1 晚
Nancy Y. 於 2024年3月19日回覆
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 不錯哦

Roland

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
It's a bare bones hotel. Be prepared for the train that's near by.
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月19日回覆
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 有夠讚

Denise

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly and room was very clean
於 2024 年 3 月住了 2 晚
Nancy Y. 於 2024年3月19日回覆
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 不太好

David

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Managment 於 2024年3月24日回覆
Thank you for taking time out of your busy schedule to giving us a review, we apologize for the inconvenience.

2/10 很糟糕

Sandie

於 2024 年 3 月住了 1 晚

10/10 有夠讚

jason

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything every the girl upfront
於 2024 年 2 月住了 1 晚