The staff was super friendly and accomodating. I will say that you should call the property directly for reservations, as Expedia's pictures of the room I booked was not what I got. Expedia "offered" 2 beds with a couch, 4 adults. I needed the handicap accessible room for my mom. When we arrived it was one bed, no couch, but the handicap room. Expedia shows pictures of a working pool, but it is not open. The staff at Holiday Inn were so helpful, we ended up having to pay for a 2nd room. I was in town for my son's wedding and didn't have the time to call expedia and complain.