Staff was rude, didn’t want to help and was annoyed that we approached them. Including the manager on duty. There were not any luggage cart. Morning staff was making rude comments about guests. Most importantly the American flag is torn and needs to be replaced. I spoke with the manager about how disrespectful it was to our military men and women that service. He didn’t seem to care and just argued with me on why it was staying up. I will never stay here again nor will I support any establishment that is connected to Hamilton. Management and staff need to be retrained in customer service!