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赫爾海濱假日飯店 - IHG 旗下飯店的評分

4 out of 5
赫爾海濱假日飯店 - IHG 旗下飯店
Castle Street North Humberside, Hull, England

評論

8.6

有夠讚

10 分，有夠讚；730 則評論中有 363 則" "
8 分，不錯哦；730 則評論中有 254 則" "
6 分，一般般；730 則評論中有 74 則" "
4 分，不太好；730 則評論中有 27 則" "
2 分，很糟糕；730 則評論中有 12 則" "

8.8/10

整潔度

9.0/10

員工素質

8.6/10

設施服務

8.0/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

Paul

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was perfect
於 2024 年 4 月住了 3 晚
Daniel Reid 於 2024年5月3日回覆
Dear Paul,Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Barry

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We always stay here and love it only problem at the moment is the road works at night but that's not there fault it's noisy
於 2024 年 4 月住了 2 晚
Daniel Reid 於 2024年4月8日回覆
Dear Barry, Thank you for your perfect review of your recent stay with us, we are delighted you enjoyed it and hope to welcome you back in the near future.We are looking forward to the completion of the road works.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

Govinder

於 2024 年 4 月住了 1 晚
Daniel Reid 於 2024年5月3日回覆
Dear Govinder, Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

Jim

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Staff are excellent, breakfast is very good. Room was a bit tatty although i'm told they are due a refurb later this year, no plugs near the bed though which was annoying
於 2024 年 3 月住了 1 晚
Daniel Reid 於 2024年4月8日回覆
Dear Jim, Thank you for your review of your recent stay with us, we are delighted you enjoyed it and hope to welcome you back in the near future. We are looking forward to correcting the plugs next to the back during our refurbishment later this year.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Rachael

情侶出遊
喜歡：設施服務
Great location
於 2024 年 3 月住了 2 晚
Daniel Reid 於 2024年4月2日回覆
Dear Rachael,Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Greg

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Daniel Reid 於 2024年4月2日回覆
Dear Greg, Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

DEREK

喜歡：整潔度和員工素質
The staff were very good, friendly, helpful and efficient. My complaints about £10 parking charge were dealt with satisfactorily for example and my request for a fridge for some medication was met without hesitation. 10/10. The hotel though is in some serious need of updating. The general effect is " a bit shabby and in need of attention. " The staff acknowledge this and I believe improvements are scheduled. Not before time. We have stayed here a few times before but not for some years now and we're disappointed at the standard. Our standard room was spacious, and the bed was comfortable. The bathroom though was worthy of some old run down seaside boarding house but with good towels. Say no more for that. Access to the hotel was ridiculously awkward but that is no fault of theirs - the ongoing city works are a bit of a nightmare. I will stay here again but only after what ever refurbishments are planned have been completed. Otherwise it's very easy to get a similar experience at a much lower price. I prefer to pay a little more though and get what I remember we used to get.
於 2024 年 3 月住了 1 晚
Daniel Reid 於 2024年4月2日回覆
Dear Derek,Thank you for your review of your recent stay with us. I am sorry that not everything was up to scratch and note your constructive feedback. We have a full refurbishment scheduled for late this year which we are eagerly awaiting showing off to the world. We hope you will come back to see it, I am certain it will be more up to the standard that you have rightly come to expect of us. Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

Chris

家庭旅遊
喜歡：設施服務
The staff were very friendly and very helpful. Comfortable hotel to stay in, it just looks a bit in need of a re-furb in some areas.
於 2024 年 3 月住了 1 晚
Daniel Reid 於 2024年3月26日回覆
Dear Chris, Thank you for your lovely review of your recent stay with us, We are delighted you enjoyed it and hope to welcome you back in the near future.We are looking forward to a full refurbishment later this year. Kindest Regards,Daniel ReidGeneral Manager

4/10 不太好

Phil

商務旅客
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Tired hotel, not worth the money
Hotel is very tired. Very expensive when you factor in breakfast and parking. Bidet broken, shower very old, room very dated and tired.
於 2024 年 2 月住了 1 晚
Daniel Reid 於 2024年2月18日回覆
Dear Phil,Thank you for your review of your recent stay with us, I am sorry that not everything was to your liking and you didnt get value for money when staying with us. We are looking forward to a full refurbishment later this year.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

patricia

於 2024 年 2 月住了 1 晚
Daniel Reid 於 2024年2月14日回覆
Dear Patricia,Thank you for your review of your recent stay with us,We hope to welcome you back in the neat future.Kind Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Barry

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have stayed here on a few occasion over the years and always enjoyed my stay. The staff have always been very polite. Debra who done our check in and out was lovely thank you for everything
於 2024 年 2 月住了 1 晚
Daniel Reid 於 2024年2月12日回覆
Dear Barry,Thank you for your 5* review of your recent stay with us,We are thrilled you enjoyed it and will pass your feedback onto Debra - she will be delighted to read it.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

NEIL

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Daniel Reid 於 2024年2月12日回覆
Dear Neil,Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Stephen

於 2024 年 2 月住了 2 晚
Daniel Reid 於 2024年2月7日回覆
Dear Stephen,Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

jasdeep

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Daniel Reid 於 2024年2月5日回覆
Dear Jasdeep,Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

2/10 很糟糕

Jason

於 2024 年 1 月住了 1 晚
Daniel Reid 於 2024年1月31日回覆
Dear Jason,Thank you for taking the time to review your recent stay with us. I am sorry that you did not enjoy it and would be grateful to know why so I can make improvements where possible.Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Issifu

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
於 2024 年 1 月住了 2 晚
Daniel Reid 於 2024年1月29日回覆
Dear Issifu, Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Francis

於 2024 年 1 月住了 1 晚
Daniel Reid 於 2024年1月29日回覆
Dear Francis, Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

brian

於 2024 年 1 月住了 1 晚
Daniel Reid 於 2024年1月29日回覆
Dear Brian, Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

scott

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location even with Hull's present road closures and development. Convenient parking, great location overlooking the Marina with very good pedestrian access to both the old town and other amenities. Premium room was large with very good facilities, well stocked free bar, which was a very welcome addition and everywhere very clean and well maintained. Staff friendly, attentive and helpful, over-all very happy to recommend to anybody looking for an overnight stay in Hull.
於 2024 年 1 月住了 1 晚
Daniel Reid 於 2024年1月22日回覆
Dear Scott,Thank you for your perfect review of your recent stay with us.We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Ruth

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff all very friendly and helpful. Great attention for allergies - no fuss at all catering to GF needs.
於 2024 年 1 月住了 1 晚
Daniel Reid 於 2024年1月22日回覆
Dear Ruth, Thank you for your perfect review of your recent stay with us.We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 不太好

Deborah

於 2024 年 1 月住了 1 晚
Daniel Reid 於 2024年1月18日回覆
Dear Deborah, Thank you for your review of your recent stay with us,I am sorry that it was not to your complete satisfaction and would be grateful to know more about why so I can resolve it.Kind Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Andrew

於 2024 年 1 月住了 1 晚
Daniel Reid 於 2024年1月15日回覆
Dear Andrew, Thank you for your perfect review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the future.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

B

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Superb
Really comfortable stay. Loved the big room too.
於 2024 年 1 月住了 1 晚
Daniel Reid 於 2024年1月9日回覆
Dear B,Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Maeve

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Daniel Reid 於 2024年1月9日回覆
Dear Maeve, Thank you for your perfect review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 不太好

brian

於 2023 年 12 月住了 1 晚
Daniel Reid 於 2024年1月8日回覆
Dear Brian, Thank you for your review of your recent stay with us, I am sorry that it was not 10/10 and would be grateful for some information as to where we can improve.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Charlie

於 2023 年 12 月住了 1 晚
Daniel Reid 於 2024年1月8日回覆
Dear Charlie, Thank you for your perfect review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 一般般

brian

喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
於 2023 年 12 月住了 1 晚
Daniel Reid 於 2024年1月8日回覆
Dear Brian, Thank you for your review of your recent stay with us, I am sorry that not everything was to your liking but hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

MARK

於 2023 年 12 月住了 4 晚
Daniel Reid 於 2024年1月8日回覆
Dear Mark, Thank you for your review of your recent stay with us, We hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Mark

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Daniel Reid 於 2024年2月7日回覆
Dear Mark, Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Warren

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Daniel Reid 於 2023年12月29日回覆
Dear Warren,Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Oisín

於 2023 年 12 月住了 1 晚
Daniel Reid 於 2024年1月1日回覆
Dear Oisín,Thank you for your perfect review of your recent stay with us, We are thrilled you had a good time and hope to welcome you back to the hotel in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

Stephen David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Daniel Reid 於 2023年12月21日回覆
Dear Stephen David, Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Peter

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location very friendly
於 2023 年 12 月住了 1 晚
Daniel Reid 於 2023年12月6日回覆
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 不太好

ioan

於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年12月6日回覆
Thank you for your review of your recent stay with us.I am sorry we did not do enough to earn a more favorable rating and would be grateful for some details as to why so we can make improvements.Regards,Daniel ReidGeneral Manager

2/10 很糟糕

Colin

於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年12月6日回覆
Thank you for your reviews of your recent stay with us.I am sorry that this was not to your satisfaction.Regards,Daniel ReidGeneral Manager

6/10 一般般

TIM

情侶出遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Likes, Plenty of parking. Friendly and helpful staff. Dislikes, Dated, smelly room with frayed Expensive drinks in the bar. Limited menu choices.
於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年12月6日回覆
Dear Tim,Thank you for your review of you recent stay with us, I appreciate your comments and am sorry for the elements that you disliked. I will review these, and make corrections where I can.Kind Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Martin

於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年12月6日回覆
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

MARTIN

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient location. The staff were all friendly and helpful. Would use again if we need to be in Hull. Hopefully the roadworks on the A63 next to the hotel will be finished by then!
於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年12月6日回覆
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.We are looking forward to the end of the roadworks, they are scheduled to move away from the hotel very soon!Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Katie

於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年12月21日回覆
Dear Katie, Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

C L PERKS

於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年12月6日回覆
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 一般般

Kelly

喜歡：員工素質和客房舒適度
Room smelt of stale cigarette smoke. Bathroom definitely needed updating.
於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年11月20日回覆
Dear Kelly,Thank you for your review of your recent stay with us. My sincere apologies for the smell you encountered. All our rooms are non smoking so I will investigate what has caused this to happen. Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Jacqueline

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely stay and staff where really helpful in regards to my food allergy as well
於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年12月6日回覆
Thank you for your perfect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Nicola

於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年12月6日回覆
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Susan

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location, next to quay very pretty
From the bedroom window
Outside
於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年11月15日回覆
Dear Susan,Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Lee

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年11月13日回覆
Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 不錯哦

Graham

於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年11月13日回覆
Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Michelle

於 2023 年 11 月住了 1 晚
Daniel Reid 於 2023年11月8日回覆
Thank you for your perfect review of your recent stay with us!We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Rachel

於 2023 年 11 月住了 2 晚
Daniel Reid 於 2023年11月8日回覆
Thank you for your perfect review of your recent stay with us!We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 一般般

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
Got in our room and it spelt of cigarette smoke when the rooms are non smoking and my wife suffers from asma so we opened the window to let some air in and went and got changed in our friends room as we had to be out at 4-45 was not happy with that and could not be moved as the hotel was full and we had to leave the window open all night
於 2023 年 10 月住了 1 晚
Daniel Reid 於 2023年10月31日回覆
Thank you for your review of your recent stay with us.I am sorry you experienced some negatives with your hotel room and will investigate how this happened and resolve.We hope to welcome you back in the neat future.Kindest Regards,Daniel ReidGeneral Manager

10/10 有夠讚

Emma

於 2023 年 10 月住了 1 晚
Daniel Reid 於 2023年10月31日回覆
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager