露台/庭院

Hyatt Place Houston/The Woodlands的評分

3 out of 5
Hyatt Place Houston/The Woodlands
1909 Research Forest Drive, The Woodlands, TX

評論

8.8

有夠讚

10 分,有夠讚;1003 則評論中有 628 則" "
8 分,不錯哦;1003 則評論中有 212 則" "
6 分,一般般;1003 則評論中有 71 則" "
4 分,不太好;1003 則評論中有 50 則" "
2 分,很糟糕;1003 則評論中有 42 則" "

8.8/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Dijen

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月21日回覆
Thank you for sharing your perfect rating with us, Dijen!It's wonderful to see how much you appreciated your time at Hyatt Place Houston/The Woodlands! We want everyone to feel right at home at Hyatt Place Houston/The Woodlands. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 不錯哦

Khiem

喜歡:整潔度、員工素質和住宿環境和硬體
Front desk staff was very friendly and efficient and breakfast was good.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月12日回覆
Khiem, it's delightful to know you found our team members at the front desk friendly and efficient. We're also thrilled you enjoyed your breakfast at Hyatt Place Houston/The Woodlands. We do our best to provide an excellent dining experience for all our guests. Thank you for your review!

10/10 有夠讚

Chad

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Liked the location. The facility was clean. Great breakfast options. Friendly staff
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年5月6日回覆
Chad, it's wonderful to hear that you enjoyed your stay at the Hyatt Place Houston/The Woodlands. We're thrilled to learn that our prime location, spotless facilities, extensive breakfast selection, and amiable team members all met your expectations. We truly value your feedback and look forward to your return in the near future!

6/10 一般般

Andrea

親子旅遊
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
Clean and comfortable room, but it looks very dated. No water bottles in the room, empty refrigerator. Only one elevator was working. Ice machine out of order. Breakfast could have better options. Overall it was ok.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月6日回覆
Andrea, thank you for sharing your thoughts. Your comment on the room's aesthetic is duly noted, and we'll consider making improvements. We regret to hear about the absence of expected amenities and the inconvenience caused by lift and ice machine availability. Your feedback about breakfast variety has been taken on board. We believe your next stay will be even more satisfactory, and we hope to have the opportunity to show you that we can exceed your expectations.

8/10 不錯哦

Julianna

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Gerardo

家庭旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
One of the elevators does not work, no a small bottle of water in the room, for that price that you charge should compensate for these problems
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日回覆
Gerardo, thank you for your feedback. We regret to learn about the inconvenience with the elevator and the lack of complimentary water in your room. We want all aspects of our guests' stays at Hyatt Place Houston/The Woodlands to meet their expectations, especially considering the value. We appreciate your patience and constructive critique and have conveyed your comments to our team members for review. We hope you give us another opportunity to serve you better in the future.

6/10 一般般

Bo

Not enough staff.
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月30日回覆
Bo, we understand that service may have seemed stretched during your stay. We continuously work towards improving our efficiency and ensuring our team members are allocated in ways that create the best guest experience. We appreciate your feedback and patience.

10/10 有夠讚

José,Puebla

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月26日回覆
José, it's delightful to hear that you had a wonderful stay at Hyatt Place Houston/The Woodlands. We appreciate your top rating and look forward to having you with us again in the future. Thank you for choosing to stay with us.

10/10 有夠讚

Luis

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月24日回覆
Luis, the team at Hyatt Place Houston/The Woodlands appreciates your succinct yet stellar review. Their commitment is to ensure every guest enjoys an excellent experience. They are thrilled that they met your expectations and they look forward to your return.

10/10 有夠讚

Vickie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月21日回覆
Thanks for the perfect rating, Vickie! We can't wait to see you again soon for another amazing experience at Hyatt Place Houston/The Woodlands. Have a great day!

10/10 有夠讚

Allie

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月9日回覆
Allie, we gratefully acknowledge your positive rating for Hyatt Place Houston/The Woodlands on Expedia. It truly delights us to learn when a guest has had a wonderful experience. We sincerely hope to welcome you back for another enjoyable stay in the future.

10/10 有夠讚

Leslie Marie

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I felt very safe there, the breakfast was really good I loved being able to basically have a yogurt bar! The room was nice too.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月17日回覆
Leslie Marie, it's wonderful to hear that you enjoyed your stay at Hyatt Place Houston/The Woodlands, where your safety and delight are our primary concern. The pleasure you derive from our ample breakfast offerings, particularly the yogurt selection, truly warms our hearts. Furthermore, the appreciation for your room fills us with joy. We're excited to share your positive comments with our team members and look forward to offering you another delightful stay soon.

10/10 有夠讚

Ulises

喜歡:員工素質和住宿環境和硬體
Todo OK
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月16日回覆
¡Gracias por compartir esta calificación perfecta, Ulises!¡Estamos encantados de saber que disfrutó de su estadía en Hyatt Place Houston/The Woodlands! Es un placer para nosotros atenderlo al máximo. Después de todo, ¡tu felicidad es nuestra principal prioridad! ¡Ya estamos esperando su próxima visita!

10/10 有夠讚

Ulises

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excelente ubicación y precio
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月15日回覆
Ulises, es maravilloso ver que apreciaste la ubicación y el precio del Hyatt Place Houston/The Woodlands. Nos alegra que haya tenido una excelente experiencia. Esperamos su próxima visita.

8/10 不錯哦

April

情侶出遊
喜歡:整潔度、員工素質和設施服務
Quiet and comfortable. Only one elevator worked.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月15日回覆
April, it's great to hear you found the Hyatt Place Houston/The Woodlands quiet and comfortable. However, we regret any inconvenience you experienced concerning the elevator situation. Measures are in place to ensure such issues are promptly addressed. We would be delighted to welcome you back again whenever your travels bring you to the area.

8/10 不錯哦

Farzana

喜歡:設施服務
I booked king bed room but they gave me 2 queen bed so I had to call them and the lady downstairs told me they were fully booked then she found one room for me.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月13日回覆
Farzana, it sounds like there was a mix-up with your room type at the Hyatt Place Houston/The Woodlands. We appreciate your patience and understanding to sort out this issue. The change was quickly addressed by our attentive team members who are always eager to help our valued guests like you. Your comments further help us to improve our services and ensure that future guests receive the room they've booked without any glitches. We apologize if this error disrupted your stay. We hope to provide you with a seamless experience upon your next visit.

10/10 有夠讚

Mary

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月12日回覆
Mary, thank you for choosing Hyatt Place Houston/The Woodlands and your high rating. We're thrilled that you had a satisfying experience with us. We hope to have the privilege of welcoming you back in the future for another wonderful stay.

10/10 有夠讚

José Angel García

喜歡:整潔度和住宿環境和硬體
Ok
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月11日回覆
José, it's great to see that you had a satisfactory stay at Hyatt Place Houston/The Woodlands. Our goal is always to meet and exceed our guests' expectations. We hope to welcome you back on your next visit.

2/10 很糟糕

Brandon

不喜歡:員工素質
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月12日回覆
Brandon, it's unfortunate to see you were not entirely satisfied with your experience. We welcome more detailed feedback as it can be incredibly useful in pinpointing areas where we can improve. Providing a satisfying stay is always our goal and we hope to have a chance to better meet your expectations in the future.

10/10 有夠讚

Buddy

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月10日回覆
Buddy, it's great to hear that your stay at Hyatt Place Houston/The Woodlands met your expectations. Our team is dedicated to providing an outstanding experience for our guests and we're glad we delivered. We appreciate your feedback and are delighted it was a noteworthy stay. We're looking forward to welcoming you back in the future.

2/10 很糟糕

Viken-Armand

商務旅客
不喜歡:員工素質
The staff is horrible and need some serious training
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月9日回覆
Dear Viken,Unfortunately, we were unable to share the information you desired when you recently called. Please understand, nothing is more important to us then the safety and security of our guests. Staff was only following protocol.

10/10 有夠讚

Jason

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月14日回覆
Thank you for the great rating, Jason!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Houston/The Woodlands! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 不太好

Stacania

喜歡:整潔度和員工素質
The air in my room did not work, very hot and hard to breathe.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月3日回覆
Stacania, we regret to read about the discomfort you experienced with the room temperature. Our goal is to provide each guest with a comfortable and relaxing stay, and it's clear we fell short during your visit. We assure you that corrective measures are always put into place to address every concern our guests bring to our attention. We hope for another opportunity to deliver the stay that you were hoping for.

10/10 有夠讚

FeLica

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing customer service at check in, great food options, very comfortable and clean.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月2日回覆
FeLica, we're delighted to read your glowing words about Hyatt Place Houston/The Woodlands. It's wonderful to see that you appreciated our top-notch customer service during check-in, diverse food selection, and comfortable and spotless accommodations. We're looking forward to welcoming you back in the future.

10/10 有夠讚

Edison

喜歡:整潔度、員工素質和住宿環境和硬體
We loved the hotel
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月1日回覆
Edison, thank you for your kind comments. We're thrilled you thoroughly enjoyed your stay at Hyatt Place Houston/The Woodlands. We strive to ensure all our guests have memorable experiences and it's wonderful to hear we achieved that for you. We await your return in the future.

8/10 不錯哦

Steven

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日回覆
Steven, thank you for choosing Hyatt Place Houston/The Woodlands and your noteworthy rating. We appreciate your support and look forward to your next visit.

10/10 有夠讚

Paul

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very noce
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年3月27日回覆
Paul, thank you for your wonderful feedback. We're thrilled you enjoyed your experience at the Hyatt Place Houston/The Woodlands. Our team is delighted to have made your stay a pleasant one. We can't wait for your next stay with us.

10/10 有夠讚

Chris

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Chris, thank you for choosing to stay at the Hyatt Place Houston/The Woodlands. We're delighted that you had a superb experience with us. We're looking forward to welcoming you back in the future.

10/10 有夠讚

Ashley

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is clean, and the rooms are well lit and feel at home. The staff at the breakfast lounge were extremely efficient and the food was great. Overall, an exceptionally enjoyable stay.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月4日回覆
Ashley, we are thrilled that Hyatt Place Houston/The Woodlands provided you a feeling of home with our well-kept premises and good lighting in the rooms. It's wonderful that our team members in the breakfast lounge left an impression with their efficiency and food service. We appreciate your positive feedback and are glad you had a remarkable stay!

10/10 有夠讚

Karen,Houston

喜歡:整潔度、員工素質和住宿環境和硬體
I often stayed at this property due to the location, very convenient for me. It's always clean, staff friendly and I know the area is safe.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月29日回覆
Karen, it's wonderful to hear you frequently choose Hyatt Place Houston/The Woodlands due to its prime location. It's fantastic that our consistent cleanliness, friendly team members, and secure neighborhood continue to elevate your stay. We appreciate your loyalty and can't wait to welcome you back on your next visit.

10/10 有夠讚

Mechele

家庭旅遊
喜歡:住宿環境和硬體
It was pleasant with a great staff
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月28日回覆
Mechele, it's thrilling to hear that you enjoyed your stay at Hyatt Place Houston/The Woodlands. Our team members are thrilled to hear they contributed to your pleasant experience. We're eagerly awaiting your next visit.

10/10 有夠讚

Jennifer

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This location was perfect for the quiet trip we made to Houston.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月26日回覆
Jennifer, it's delightful to hear that the Hyatt Place Houston/The Woodlands served as an ideal setting for your quiet trip. We're glad to know you appreciated our location. We look forward to being your chosen hotel for any future visits to Houston.

10/10 有夠讚

GERARDO BRISENO DEL

於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月20日回覆
Thank you for the fantastic rating, Gerardo!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt Place Houston/The Woodlands! We can't wait to see you again soon.

8/10 不錯哦

Buford,Fort Worth

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月20日回覆
Thank you for the 4-star rating, Buford!It's great your time at Hyatt Place Houston/The Woodlands was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 有夠讚

FERNANDO

喜歡:整潔度、員工素質和住宿環境和硬體
This is the best value for your money in The Woodlands
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月22日回覆
Fernando, it's great to hear your commendation of the exceptional value of your stay at Hyatt Place Houston/The Woodlands. We appreciate your positive review and look forward to welcoming you back on your next trip to The Woodlands area. Safe travels!

10/10 有夠讚

David

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice, clean facilities; good food for breakfast; convenient location; and friendly and helpful staff.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月20日回覆
David, it's a delight to hear your stay at the Hyatt Place Houston/The Woodlands met your expectations. We're thrilled to know you appreciated our cleanliness, delicious breakfast options, and convenient location. Positive remarks regarding our friendly and supportive team members truly make our day. Your encouraging words will motivate us to continue delivering exceptional experiences. We hope to see you back soon for another great stay!

10/10 有夠讚

Nadine

喜歡:整潔度、員工素質和住宿環境和硬體
I loved the convenience of breakfast,gym and easy parking.
於 2023 年 12 月住了 6 晚
Customer Service 於 2024年2月19日回覆
Nadine, it's wonderful to hear how much you relished the full Hyatt Place Houston/The Woodlands experience, particularly enjoying the convenience of our breakfast offerings, fitness center, and parking facilities. We eagerly anticipate your return.

4/10 不太好

Ruben

商務旅客
喜歡:整潔度和員工素質
Room 211 is the worst room. Maintenance room next door and every hour a machine would turn on for 15-20 minutes. Bathroom shower glass doors would constantly move and when your wanting them to stay in a certain spot it would move. Toilet handle is tricky. Great staff tho
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月16日回覆
Ruben, we're distressed to hear about your experiences with room 211. We regret that you encountered less than ideal conditions with the questionable noise you've mentioned as well as the challenges with the shower doors and toilet. On a positive note, we're glad to know our team members left a positive impact on you. Your constructive feedback is valuable and will be shared with our team to improve guest experience. We hope to have another chance to deliver a more satisfactory stay in the future.

10/10 有夠讚

David

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great hotel! Just a few minutes from woodlands mall and all the amazing dining options at Hughes landing.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月16日回覆
David, it's wonderful to hear how much you enjoyed your stay at Hyatt Place Houston/The Woodlands. We're thrilled you found our location convenient, near to Woodlands Mall and the fantastic eateries at Hughes Landing. We hope to see you again soon for another great experience.

10/10 有夠讚

Esgardo

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月20日回覆
Esgardo, it's great to hear that you had a wonderful stay at Hyatt Place Houston/The Woodlands. Your high rating is much appreciated and we truly look forward to hosting you again in the future!

8/10 不錯哦

Riketa

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月6日回覆
Riketa, thank you for staying at the Hyatt Place Houston/The Woodlands. We appreciate your rating and hope to have the chance to offer an even more delightful experience on your next visit.

10/10 有夠讚

Luis Enrique

於 2024 年 1 月住了 5 晚
Customer Service 於 2024年3月20日回覆
Luis Enrique, thanks for your rating. It's heartening to know that Hyatt Place Houston/The Woodlands lived up to your expectations. We'll share your positive feedback with our team members as they'll be thrilled. It would be our pleasure to welcome you back again.

10/10 有夠讚

Kelly

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月20日回覆
Kelly, thank you for your high rating of Hyatt Place Houston/The Woodlands. It's heartening to know that your experience was favorable. We hope to welcome you back for another exceptional stay.

2/10 很糟糕

Katie

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月3日回覆
We appreciate your feedback, Katie.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 有夠讚

Kirin

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月8日回覆
Kirin, thank you for choosing Hyatt Place Houston/The Woodlands. It's wonderful to know you had an enjoyable stay, and we hope to welcome you back in the future. Safe travels!

10/10 有夠讚

Diana

喜歡:整潔度、員工素質和住宿環境和硬體
Todo muy bien !!!
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月26日回覆
Diana, es maravilloso saber que tu estadía en Hyatt Place Houston/The Woodlands fue fantástica. Estamos encantados de que todo le haya parecido excelente. Esperamos tener la oportunidad de recibirlo una vez más en el futuro.

10/10 有夠讚

Mike

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月26日回覆
Thanks for the perfect rating, Mike!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Houston/The Woodlands.

10/10 有夠讚

Humming

於 2024 年 1 月住了 2 晚
Customer Service 於 2024年3月20日回覆
Thank you for the wonderful rating, Humming!It's fantastic you enjoyed your time at Hyatt Place Houston/The Woodlands so much! We look forward to hosting you again soon for another amazing experience!

10/10 有夠讚

Erika

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月25日回覆
Thank you for taking the time to leave this wonderful rating, Erika! We hope to see you again soon at Hyatt Place Houston/The Woodlands so we can share yet another amazing experience!

10/10 有夠讚

Cesar

親子旅遊
喜歡:設施服務
Muy limpio todo en general.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月22日回覆
César, nos alegra saber que apreciaste la limpieza del Hyatt Place Houston/The Woodlands. Gracias por tomarse el tiempo para dejar una reseña. Nuestro objetivo es proporcionar un alto nivel de higiene en todas las áreas de nuestro hotel. Su satisfacción es nuestra máxima prioridad y esperamos volver a verle pronto.