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Holiday Inn Express & Suites Stafford NW - Sugar Land, an IHG Hotel的評分

2.5 out of 5
Holiday Inn Express & Suites Stafford NW - Sugar Land, an IHG Hotel
12507 S Kirkwood Road, Stafford, TX

評論

9.4

好極了

10 分，有夠讚；311 則評論中有 259 則" "
8 分，不錯哦；311 則評論中有 25 則" "
6 分，一般般；311 則評論中有 14 則" "
4 分，不太好；311 則評論中有 7 則" "
2 分，很糟糕；311 則評論中有 6 則" "

9.6/10

整潔度

9.6/10

員工素質

9.6/10

設施服務

9.6/10

住宿環境和硬體

9.6/10

環保程度

評論

8/10 不錯哦

Neil

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Facility was nice. No issues with staff. Cleanliness was good.
於 2024 年 5 月住了 4 晚

10/10 有夠讚

Sophia

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Nora Williams 於 2024年5月13日回覆
Dear Sophia,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,

10/10 有夠讚

Graeme

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean near new and convenient location Staff very helpful
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Thomas

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Liked breakfast and exercise room
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Joshua

於 2024 年 4 月住了 2 晚

10/10 有夠讚

Audrey

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice, Clean Property. Staff was friendly and professional.
於 2024 年 4 月住了 2 晚
Tapairu 於 2024年4月9日回覆
Dear Audrey,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,

10/10 有夠讚

Jayson

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff at check in and breakfast. This really makes the difference for me. People who take pride in their work and make you feel welcome and appreciated.
於 2024 年 4 月住了 1 晚
Tapairu 於 2024年4月9日回覆
Dear Jayson,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,

10/10 有夠讚

Dalia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was perfect friendly staff would stay here again
於 2024 年 4 月住了 2 晚
Tapairu 於 2024年4月9日回覆
Dear Dalia,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,

8/10 不錯哦

Vanessa

於 2024 年 3 月住了 1 晚
Tapairu 於 2024年4月13日回覆
Dear Vanessa,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 有夠讚

Nimci

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Nora Williams 於 2024年3月24日回覆
Dear Nimci,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,

2/10 很糟糕

Kaitlin

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Stephanie，Alice

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Liny

Comfortable stay
於 2024 年 3 月住了 2 晚
Nora Williams 於 2024年3月16日回覆
Dear Liny,I would like to express our sincere gratitude for your review. We value your feedback and are glad to hear about your positive experience. We look forward to welcoming you again in the future.Thank you once again for your support.Warm regards,

10/10 有夠讚

Gracie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was convenient and affordable. Breakfast was very good and room was clean.
於 2024 年 3 月住了 2 晚
Tapairu 於 2024年3月11日回覆
Dear Gracie,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,

10/10 有夠讚

Christopher，Long Grove

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff at the front desk was excellent and welcoming. Only had a short stay so i didn't get to see all the facilities, but the room was clean and comfortable. Thank you.
於 2024 年 3 月住了 2 晚
Tapairu 於 2024年3月11日回覆
Dear Christopher,Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay and found our front desk staff excellent and welcoming. Our team always aims to provide our guests a comfortable and clean room to ensure they have an enjoyable stay.Looking forward to serving you again when you have the opportunity to explore more of our facilities on your next visit.Best Regards,

10/10 有夠讚

Thomas

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 5 晚

4/10 不太好

Emdee

不喜歡：整潔度
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Terry

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice staff. My only criticism is that being on the freeway there is noisey racing cars outside the window at night.
於 2024 年 2 月住了 1 晚
Tapairu 於 2024年2月17日回覆
Dear Terry,I'm truly sorry to hear about the noise disturbance caused by the racing cars. It's unfortunate that it affected your stay with us. Just to let you know, on your next visit, we'd be more than happy to provide you a quieter room that doesn't face the freeway. Warm regards

10/10 有夠讚

Joan

商務旅客, 家庭旅遊
Comfortable stay
The front desk workers were super nice and very helpful.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

ROBERT

於 2024 年 2 月住了 1 晚
Nora Williams 於 2024年3月24日回覆
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn Express STAFFORD NW - SUGAR LAND.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,

10/10 有夠讚

Leonardo

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Jose

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Ginger，Katy

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Clean, comfortable, great staff, comfortable mattress, dark room. Just a really nice stay. TY
於 2024 年 1 月住了 4 晚

10/10 有夠讚

stephen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Marcus

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
New and clean property with quick access to the freeway and plenty of parking. Front staff could be a little friendlier but no big deal. I don't expect Ritz Carlton service from a Holiday Inn Express.
於 2024 年 1 月住了 3 晚
Front Desk 於 2024年1月18日回覆
Thank you so much for taking the time to let us know about you stay. We hope you give us another chance to make it right.

8/10 不錯哦

Andrew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was newer, rooms were nice and clean. Only complaint was that the people above us were extremely noisy. It sounded like there was a stampede at 4 am.
於 2024 年 1 月住了 3 晚
Front Desk 於 2024年1月16日回覆
Thank you for the feedback, we apologize for the inconvenience and hope to make it better next time!

10/10 有夠讚

Mark

於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月16日回覆
Thank you for the feedback, we really appreciate it.

6/10 一般般

Jeril

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Extremely poor service at the check in, the employee was least interested to be engaged, felt we interrupted her mobile task that she was focused on.
於 2023 年 12 月住了 2 晚
Front Desk 於 2024年1月10日回覆
Thank you for taking the time to review us. I would like to apologize for not meeting your expectations. We hope you can give us another chance to make it right.

6/10 一般般

Susana

於 2023 年 12 月住了 4 晚
Front Desk 於 2024年1月10日回覆
Thank you for taking the time to review us. We hope to serve you soon.

8/10 不錯哦

Lilith S，Port Arthur

家庭旅遊
喜歡：設施服務
Very nice facility and accommodations. Several restaurants nearby and very easy access to highway.
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月10日回覆
Thank you for the feedback! We look forward to serving you again.

6/10 一般般

Virginia

家庭旅遊
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月10日回覆
Thank you for taking the time to rate us!

2/10 很糟糕

Ahmed

不喜歡：整潔度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Chinonye

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Front Desk 於 2024年1月2日回覆
Thank you for your feedback, happy to see you enjoyed your stay.

10/10 有夠讚

michelle

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
Thank you for your feedback, we hope to see you again!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
Thank you for your feedback. We appreciate it!

10/10 有夠讚

jarmaine

於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
Thank you for your feedback, and hope to see you again!

10/10 有夠讚

kawthar

喜歡：整潔度和設施服務
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
Thank you for staying with us and your feedback!

10/10 有夠讚

Melanie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel!
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
Thank you for your feedback, glad to hear you enjoyed your stay.

10/10 有夠讚

Anita

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is my second stay at this property, and my experience was perfect! Everything from check-in to room condition to comfortable beds and courteous, friendly staff-fantastic!
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
We appreciate your feedback and hope to see you again!

6/10 一般般

Dinoy Jose

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
於 2023 年 12 月住了 4 晚
Front Desk 於 2024年1月2日回覆
Thank you for your feedback!

10/10 有夠讚

Gejet

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
2nd stay and just as amazing as the 1rst
This is a lovely hotel. Its clean and smells good. The staff is friendly and helpful. The rooms are comfortable and well stocked with shampoo, conditioner, body wash, hand soap and body lotion. Love that they don't have thise tiny bottles that you cant get anything out of. Also a full sized hair dryer. There is a keurig and a good sized refrigerator in the room as well.
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
We are so happy to see you're enjoying your stay and hope to make it happen for you again!

10/10 有夠讚

Ahmad

於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
Thank you for staying with us, we appreciate your feedback!

10/10 有夠讚

Felisa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
Thank you for your feedback. Hope to see you again!

10/10 有夠讚

Shannon

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed my stay. The hotel is in a good, safe area and is located around many stores for grocery shopping and personal shopping. The hotel serves a daily hot breakfast which is delicious and has a small bodega section next to the front desk that sells snacks, small selection of frozen items and personal items. The hotel is also next to Goodwill, which is a plus for people who like thrift stores.
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
Thank you for staying with us and your feedback, we hope to see you again!

10/10 有夠讚

gary

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 4 晚
Front Desk 於 2024年1月2日回覆
Thank you for your feedback we appreciate it!

10/10 有夠讚

William

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy access off freeway. Very friendly and helpful staff. Large lobby area, bright and festively decorated for the holidays. Very good breakfast with changing options and a great staff person keeping everything stocked. Room was bright and very clean. Nice large shower. We were very pleasantly surprised at what a great find this was. Recommend highly.
於 2023 年 11 月住了 4 晚
Front Desk 於 2024年1月2日回覆
Happy to see you enjoyed so many things about our hotel and hope to see you again!

10/10 有夠讚

Kenicka

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hotel Deposit
Everything was amazing except the $25 hold on my card that I was not expecting. Each hotel needs to disclose their deposit.
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年1月2日回覆
We apologize for the inconvenience and hope your next stay will be better. Thank You!

10/10 有夠讚

Robert

喜歡：整潔度、員工素質和住宿環境和硬體
Awesome stay. Accommodating staff. Very clean and comfortable.
於 2023 年 12 月住了 2 晚
Front Desk 於 2024年1月2日回覆
Thank you for your feedback, happy you enjoyed your stay.

10/10 有夠讚

Accounts

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Front Desk 於 2024年1月2日回覆
Thank you for staying with us and your feedback!

10/10 有夠讚

Demond

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Front Desk 於 2023年12月1日回覆
Thank you for your feedback! We look forward to serving you again