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鹿園智選假日套房飯店 - IHG 旗下飯店的評分

2.5 out of 5
鹿園智選假日套房飯店 - IHG 旗下飯店
201 W X St, Deer Park, TX

評論

8.8

有夠讚

10 分，有夠讚；332 則評論中有 207 則" "
8 分，不錯哦；332 則評論中有 82 則" "
6 分，一般般；332 則評論中有 22 則" "
4 分，不太好；332 則評論中有 10 則" "
2 分，很糟糕；332 則評論中有 11 則" "

9.2/10

整潔度

9.2/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Marty

Enjoy staying here
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Paola

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Charlotte

家庭旅遊
於 2024 年 2 月住了 2 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質和客房舒適度
於 2024 年 1 月住了 2 晚

2/10 很糟糕

Veronica

家庭旅遊, 親子旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
The tv was not working and when we called to ask for help they told us to turn power strip off and on behind tv. When that didn’t do anything, we ask for a small compensation. They could not do anything because we booked through a 3rd party. So we laid in bed wirh no tv. Which should be a basic amenity in the room.
於 2024 年 1 月住了 1 晚
Michelle 於 2024年1月14日回覆
Thank you for your response. We apologize for the inconvenience you experienced. We did offer to move you to a room across the hall from where you were located and you stated you didn’t want to move rooms. For the safety and security of our staff we cannot enter rooms after 10pm . We would love to see you again on your return from your cruise ! Have a great one !

6/10 一般般

Tonisha，Warren

喜歡：員工素質
不喜歡：設施服務
This hotel is an older property. There was black mold in the shower caulking. The water pressure in the bathroom was barely enough to wash your hands or brush your teeth. The room seemed clean. However, the carpet is old and stained and it just needs a refresh. I stayed for 4 nights and it served it's purpose. I would probably stay somewhere else next time. Breakfast is free and was ok.
於 2023 年 12 月住了 4 晚
Michelle 於 2024年1月3日回覆
We appreciate your feedback and consistently look for ways to improve our guest experiences. We do hope to see you again in the future as it was a pleasure to have you !

10/10 有夠讚

Jim

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Deer Park
Our stay was great. Room was clean staff was friendly. My issue is that I would have saved $20 plus the taxes if i would have booked with the Hotel directly.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Bobby

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Thomas

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff Was very nice . Very clean ….NOVA & COOER approved
於 2023 年 10 月住了 3 晚

8/10 不錯哦

Franco

家庭旅遊
Very good
於 2023 年 10 月住了 1 晚
Michelle 於 2023年10月10日回覆
Thank you so much for your review of our property ! We look forward to seeing you in the future and providing you an excellent stay .

10/10 有夠讚

Nan

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel
於 2023 年 9 月住了 3 晚
Michelle 於 2023年10月10日回覆
Thank you for your 5 star review. We always strive to provide our guests with an excellent experience and hope we get the chance to see you again in the future !

10/10 有夠讚

Bonghoi

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thank you
於 2023 年 9 月住了 1 晚
Michelle 於 2023年9月29日回覆
Thank you so much for your superior review ! We look forward to seeing you again in the future.

10/10 有夠讚

Julie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 2 晚
Michelle 於 2023年9月29日回覆
Thank you for your excellent review ! We hope to see you again the next time you are in Deer Park .

6/10 一般般

Mohammed

家庭旅遊
喜歡：員工素質和設施服務
The stay was clean and the staff were helpful. The mattresses were really uncomfortable as they were squeaky and too soft, hurting the back.
於 2023 年 9 月住了 1 晚
Michelle 於 2023年9月29日回覆
Thank you for your review. We always strive to provide an excellent stay to all of our guests and so sorry for the failure to meet your bedding expectations. We hope you give us another chance to provide you with a great experience.

10/10 有夠讚

Charles H Noll

喜歡：整潔度、員工素質和住宿環境和硬體
easy peasy, friendly staff and close to my place of business
於 2023 年 8 月住了 4 晚
Michelle 於 2023年9月29日回覆
Thank you for coming to see us again ! It is always a pleasure and we look forward to seeing you again.

10/10 有夠讚

Karen，Blue Mound

喜歡：整潔度、員工素質和住宿環境和硬體
Better than I thought. Clean rooms, nice amenities and friendly staff. Upper scale hotel for less. Would definitely recommend
於 2023 年 8 月住了 2 晚
Michelle 於 2023年8月31日回覆
Hello Karen,Thank you so much for the excellent review. We cannot wait to see you again !

10/10 有夠讚

Paul

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We were in town to attend a party so we only stayed overnight. I chose this hotel for it’s convenience to our friend’s house and I was very happy with my choice. The front desk attendant was very friendly and welcoming. Check-in was easy. The property was well maintained and our room was very clean. I particularly liked how quiet our 2nd floor room was and our king size bed was so comfortable, we slept like babies! If we are ever in the area, I would definitely stay here again. Highly recommend.
於 2023 年 8 月住了 1 晚
Michelle 於 2023年8月31日回覆
Hello Paul,We truly appreciate every excellent review we receive. I hope anytime you come and visit your friends or are just passing through , that you come and see us !

10/10 有夠讚

Brian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 5 晚

10/10 有夠讚

RAMASWAMY

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Had a pleasant experience
於 2023 年 4 月住了 1 晚
Michelle 於 2023年6月20日回覆
Thank you so much ! we look forward to seeing you again in the future.

8/10 不錯哦

Jeff

於 2023 年 6 月住了 1 晚

4/10 不太好

Mackenzie

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Beds are hard and not soft at all sadly. Breakfast sucked. Pool was green.
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Juan

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
ALL GOOD
於 2023 年 5 月住了 2 晚
Michelle 於 2023年5月21日回覆
Thank you for your Awesome review ! We look forward to seeing you again in the future.

4/10 不太好

Rebecca

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
The green pool and filthy hot tub. Room was ok except shower had an area that looked like it may be the start of black mold and the toilet having water issues and filling with water extremely slow so that you can flush it. I would like all or part of my money back.
於 2023 年 5 月住了 3 晚
Michelle 於 2023年5月21日回覆
We always strive to provide an excellent experience for all our guests and sorry that we did not meet your expectations. If during your multiple day stay any of your issues were reported they would have been addressed in a timely manner. I do apologize and hope that we get to see you again and provide you with an excellent experience.

10/10 有夠讚

Giobanni

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 4 月住了 1 晚
Michelle 於 2023年5月21日回覆
Thank you for your perfect rating. We hope to see you again in the future!

8/10 不錯哦

Romeo Manuel

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
Mi estadia en Holiday Inn
En general el hotel bien, me hicieron un cobro de 15 por late check in, adicionalmente una hora antes del check out recibi llamada recordatorio que tenia que hacer el Check out a la 11, luego nuevamente unos 10 min antes de las 11 volvi a recibir el mismo recordatorio. Me parece muy incomodo que esten realizando este tipos de llamadas, mas cuando ya se tiene claro la hora de salida.
於 2023 年 4 月住了 1 晚
Michelle DeLaRosa-Garcia 於 2023年4月14日回覆
Thank you for your review ! I apologize for the issues you had during your stay and have addressed them with the staff. We hope to see you again soon.

8/10 不錯哦

Kawanda

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Michelle DeLaRosa-Garcia 於 2023年4月14日回覆
Thank you for your review ! We hope to see tyou again soon.

2/10 很糟糕

Nicole

於 2023 年 3 月住了 2 晚

6/10 一般般

Thomss

家庭旅遊
喜歡：客房舒適度
不喜歡：住宿環境和硬體
Disappointed
Room shows need of updating, trash from previous guest was present. Water pressure was very weak and air conditioning was inconsistent. Dog was barking all night
於 2023 年 3 月住了 1 晚
Michelle 於 2023年3月21日回覆
We are sorry you were disappointed in your stay. It is always our goal to provide exemplary service. If any of the issues were to be mentioned during your stay we would have been happy to resolve them in a timely manner. We hope that you give us another chance to provide you with an excellent experience.

4/10 不太好

Jennifer

喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Raquel

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This looked like a fairly new hotel. Everything was so nice and clean. We will definitely stay again!!
於 2023 年 2 月住了 1 晚
Michelle 於 2023年3月2日回覆
Thank you for the Perfect Review ! We hope to see you again soon.

10/10 有夠讚

Carolyn

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff was friendly facility was clean
於 2023 年 1 月住了 1 晚
Michelle 於 2023年1月18日回覆
Thank you so much for the perfect review ! We always strive for excellence and truly appreciate your feedback.

10/10 有夠讚

Lars，Sachse

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Great service from the staff
Michelle 於 2023年1月18日回覆
Thank you so much ! It was a pleasure having you with us and hope to see you again soon !

10/10 有夠讚

Jurie

8/10 不錯哦

Dana

於 2022 年 10 月住了 2 晚
Michelle 於 2023年1月18日回覆
Thank you for your review. We always strive to make every stay perfect and we hope we get the opportunity to see you again .

10/10 有夠讚

Wayne

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Exactly what I look for in a hotel…clean safe reasonable price friendly staff
Michelle 於 2022年11月16日回覆
Thank you so much for the perfect review ! We hope to see you next time you are in our area.

8/10 不錯哦

Pete

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 2 晚
Michelle 於 2022年11月16日回覆
Thank you for the great review and we hope to see you back next time you are in the area !

10/10 有夠讚

Jerry

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
great
I would give this stay 9 out of 10.Staff was great Would definitely stay here again
於 2022 年 10 月住了 3 晚
Michelle 於 2022年10月19日回覆
Thank you so much ! We look forward to seeing you again.

10/10 有夠讚

Judith

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 9 月住了 3 晚

10/10 有夠讚

Juan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 9 月住了 2 晚
Michelle 於 2022年9月21日回覆
Thank you for your Perfect 10 review ! We look forward to seeing you again in the future.

10/10 有夠讚

Matthew

於 2022 年 8 月住了 1 晚

8/10 不錯哦

Danielle

親子旅遊
喜歡：整潔度、員工素質和設施服務
The staff were great and helped with any problems we had. The room was spacious clean and nice. Beds nice. We booked at this hotel specifically location and tub and the hot tub didn’t even work both days off here. I think it should have been advertised out of commission so we could have booked elsewhere. Other than that it was good!
於 2022 年 7 月住了 2 晚
Michelle Garcia 於 2022年8月11日回覆
Thank you so much for your review. I understand that it was disappointing with the hot tub not working and do apologize for the inconvenience. Unfortunately, due to the busy summer season occasionally things like this do occur at inopportune times for guests. Without advance knowledge there would be no way to be advertised on our website. We do hope that we see you again !

10/10 有夠讚

Debbie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚
Michelle 於 2022年7月22日回覆
Thank you for the perfect 10 ! We look forward to seeing you again in the future.

10/10 有夠讚

Amanda L.

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 6 月住了 4 晚

10/10 有夠讚

antonio

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Rooms smell and are very clean.
於 2022 年 6 月住了 2 晚
Tiffany Fehrle - General Manager 於 2022年6月28日回覆
Thank you for taking the time to leave us a review. We are thrilled that you enjoyed your stay with us.

8/10 不錯哦

Sandi

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚
Tiffany Fehrle - General Manager 於 2022年6月21日回覆
Thank you for taking the time to leave us feedback. I hope that you will give us the opportunity to show you that we can do better with your next stay with us.

6/10 一般般

Bridget

情侶出遊
喜歡：員工素質
不喜歡：整潔度
The property, location were fine and front staff were very friendly. There was no hairdryer in the room and front desk didn’t seem to know where extras were kept. That’s okay, no biggie. But you could tell they had not cleaned the bathroom. Very dusty, sink was dirty (dried toothpaste all over it), floor didn’t seem swept.
於 2022 年 6 月住了 1 晚
Tiffany Fehrle - General Manager 於 2022年6月20日回覆
I apologize for all the inconveniences you faced while staying with us. I hope that in the future you will try staying with us again so that we can show you that we can do better.

10/10 有夠讚

Joel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really good service and beautiful rooms.
於 2022 年 6 月住了 1 晚
Tiffany Fehrle - General Manager 於 2022年6月20日回覆
I am thrilled that you enjoyed your stay with us.

10/10 有夠讚

Gilberto

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Muy buena ubicación
於 2022 年 6 月住了 2 晚
Tiffany Fehrle - General Manager 於 2022年6月20日回覆
I am glad that you enjoyed your stay with us.

10/10 有夠讚

Eric

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was excellent, very helpful and courteous. The only inconvenience was breakfast ending at 9:30 is a little too early when you are vacationing which means you are up later than usual and want a little extra sleep.
於 2022 年 6 月住了 2 晚
Tiffany Fehrle - General Manager 於 2022年6月20日回覆
I am glad you enjoyed your stay with us.