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休斯敦市中心大使套房飯店的評分

3.5 out of 5
休斯敦市中心大使套房飯店
1515 Dallas St, Houston, TX

評論

8.8

有夠讚

10 分，有夠讚；1295 則評論中有 840 則" "
8 分，不錯哦；1295 則評論中有 248 則" "
6 分，一般般；1295 則評論中有 101 則" "
4 分，不太好；1295 則評論中有 59 則" "
2 分，很糟糕；1295 則評論中有 47 則" "

9.0/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

6/10 一般般

Matthew

喜歡：整潔度
Being in such close proximity, across street from main entrance, to a major electrical power substation is the only drawback to an excellent downtown Houston location.
於 2024 年 4 月住了 1 晚
JH 於 2024年5月2日回覆
Thank you for telling me of your visit and your thoughts. The positive to the location is that, since opening, the hotel has not had one episode of power service despite hurricanes and other disasters in the market. We have always been open for guests in need.I hope to welcome you back soon!

8/10 不錯哦

Bermary

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The stay was great. The only issue we had was Expedia states there is electric charging on site which at embassy suites there is NO charging. It was an inconvenience to us. Overall we are content with our stay. Very close to Toyota arena
於 2024 年 4 月住了 1 晚
JH 於 2024年5月1日回覆
Thank you for the four-star review and kind words about your visit. I apologize that the charging station is inoperable - we are working to remedy this.We hope to welcome you back soon!

10/10 有夠讚

Wei

情侶出遊, 商務旅客, 家庭旅遊
Location
於 2024 年 4 月住了 1 晚
JH 於 2024年4月30日回覆
Thank you for your five-star review - we appreciate it.We look to welcome you back soon!

10/10 有夠讚

Kelli

團體旅遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
We enjoyed this hotel. Easy access to dining, clubs and etc. I do recommend this hotel.
於 2024 年 3 月住了 3 晚
JH 於 2024年4月22日回覆
Thank you for your five-star review and kind words - we appreciate them. We hope to welcome you back soon!

8/10 不錯哦

franck

喜歡：整潔度和住宿環境和硬體
Overall good
於 2024 年 4 月住了 2 晚
JH 於 2024年4月22日回覆
Thank you for your four-star review and kind words - we appreciate them. We hope to welcome you back soon!

10/10 有夠讚

sean，Pineville

家庭旅遊
喜歡：整潔度和住宿環境和硬體
Great place to stay in Downtown Houston
於 2024 年 4 月住了 2 晚
JH 於 2024年4月22日回覆
Thank you for your five-star review and kind words - we appreciate them. We hope to welcome you back soon!

10/10 有夠讚

Cassandra Monique

喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
JH 於 2024年4月16日回覆
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 有夠讚

Lewis

商務旅客, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Very nice and clean. Smelled great
於 2024 年 4 月住了 2 晚
JH 於 2024年4月11日回覆
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

8/10 不錯哦

Lolita

於 2024 年 4 月住了 3 晚
JH 於 2024年4月30日回覆
Thank you for your four-star review - what can we do to earn five stars?We look to welcome you back soon!

10/10 有夠讚

Troy

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Great stay. Room was little too hot due to thermostat can only adjust to 67 degrees
於 2024 年 4 月住了 2 晚
JH 於 2024年4月8日回覆
Thank you for your five-star review and your kind words - we appreciate it. We are disappointed to hear of the AC unit but will get someone on that immediately.We hope to welcome you back soon!

8/10 不錯哦

Shirlene

於 2024 年 4 月住了 1 晚
JH 於 2024年4月30日回覆
Thank you for your four-star review - what can we do to earn five stars?We look to welcome you back soon!

10/10 有夠讚

Elise

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Loved everything about this hotel. Staff was amazing and went above and beyond. The breakfast was delicious and so nice. Rooms were clean and laid out nicely. Will be staying here again!
於 2024 年 4 月住了 1 晚
JH 於 2024年4月4日回覆
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 有夠讚

Bridget

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 3 晚
JH 於 2024年4月4日回覆
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 有夠讚

Lee，dix hills

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
This property was very clean. Tje staff was super nice, the bar had great drinks and when we had dinner at the restaurant the food was very tasty and quick service
於 2024 年 3 月住了 3 晚
JH 於 2024年4月2日回覆
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 有夠讚

Chiara

寵物同遊, 家庭旅遊
喜歡：整潔度和住宿環境和硬體
Beautiful hotel in downtown with large and comfortable bedroom and great breakfast included!
於 2024 年 3 月住了 2 晚
JH 於 2024年4月2日回覆
Thank you for your five-star review and for your kind words - we appreciate them.We hope to welcome you back soon!

10/10 有夠讚

Luis

喜歡：整潔度和住宿環境和硬體
great experience
於 2024 年 3 月住了 1 晚
JH 於 2024年4月1日回覆
Thank you for your five-star review and kind words - we appreciate it. We hope to welcome you back soon!

10/10 有夠讚

Jill

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚
JH 於 2024年4月1日回覆
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 有夠讚

Mary

喜歡：整潔度和住宿環境和硬體
Very clean
於 2024 年 3 月住了 1 晚
JH 於 2024年4月1日回覆
Thank you for your five-star review and kind words - we appreciate it. We hope to welcome you back soon!

10/10 有夠讚

Michael E.

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Nice staff
於 2024 年 3 月住了 5 晚
JH 於 2024年3月27日回覆
Thank you for your five-star review - we appreciate it. We hope to welcome you back soon!

10/10 有夠讚

Stacy

於 2024 年 3 月住了 1 晚
JH 於 2024年4月8日回覆
Thank you for your five-start review - we appreciate it,We hope to welcome you back soon!

6/10 一般般

Mark

於 2024 年 3 月住了 1 晚
JH 於 2024年4月8日回覆
Thank you for taking our hotel survey - would you kindly take a moment to advise us why you scored as you did? We would appreciate it.We hope to welcome you back soon!

10/10 有夠讚

Moheb

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Clean hotel, great location
於 2024 年 3 月住了 2 晚
JH 於 2024年3月8日回覆
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 有夠讚

Tom

Great
於 2024 年 2 月住了 1 晚
JH 於 2024年3月7日回覆
Thank you for your five-point score and 'great ' comment - we appreciate it. We hope to welcome you back soon!

10/10 有夠讚

Evelyn，Waco

喜歡：整潔度和住宿環境和硬體
Parking was very expensive
於 2024 年 3 月住了 1 晚
JH 於 2024年3月17日回覆
Thank you for your five-star review as well as your comment about parking pricing. As a downtown property, we provide safety and security for your vehicle while you are visiting rather than have you park at a surface lot, open to the elements.We hope to welcome you back soon!

10/10 有夠讚

KATY

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
I love everything about the Embassy. This is my first time at this location but it went well. Receptionist was friendly and funny, and made check in run smoothly. I will be coming back.
於 2024 年 2 月住了 1 晚
JH 於 2024年3月1日回覆
Thank you for your five-star review and your kind words - we appreciate it. AND, we are thrilled to h ear that you are coming back!See you soon!

10/10 有夠讚

John

於 2024 年 2 月住了 3 晚
JH 於 2024年3月21日回覆
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

10/10 有夠讚

Laferris

情侶出遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Everything was nice
於 2024 年 2 月住了 2 晚
JH 於 2024年2月26日回覆
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

10/10 有夠讚

Laura

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Easy check-in, very clean. Restaurant at the hotel was superb.
於 2024 年 2 月住了 1 晚
JH 於 2024年2月26日回覆
Thank you for your five-star review and kind words - we appreciate them.We hope to welcome you back soon!

2/10 很糟糕

Adjunda

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
Had a horrible experience, it was so bad that we left a day early even though the room was already paid for. This is an honest review…probably the worse experience I’ve had in a long time
於 2024 年 2 月住了 2 晚
JH 於 2024年2月19日回覆
Thank you for telling me of your visit. I am so sorry that you were not happy with this experience. What caused this issue for you?I look forward to hearing from you

10/10 有夠讚

michael

喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
JH 於 2024年2月19日回覆
Thank you for your five star review - we appreciate it.I hope to welcome you back soon!

10/10 有夠讚

Gloria

於 2024 年 2 月住了 1 晚
JH 於 2024年3月21日回覆
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

2/10 很糟糕

Sylviani

不喜歡：住宿環境和硬體
First we checked in late was 1am and was raining so bad and getting inside FANCY hotel with someone stand up at the valley service station no say nothing to their guests! And I walked in with my daughter push the heavy car and was hard to move around, he just us that way!! Like point it to us the way rudely. And then I was check out early find out the elevator not working so we have to walking through the stairs and find out a lot of guests at the stair with their pajama and pillow said there a fire alarm went on!! And no one call us to the room!! No body evacuate us at the room!! How danger is that when we found out at the downstairs so many fireman’s waking and running inside the hotel! And no one told or call us! We’d like the refunds for this stay, it was no worth it at all!! Embassy suit big hotel with the big name, is that really how you evacuated the situation?? Please we need the answer
於 2024 年 2 月住了 1 晚
JH 於 2024年2月5日回覆
Thank you for telling me of your visit.I apologize that you were not welcomed and greeted warmly upon your arrival. I will speak with our valet. I understand that the occurrence of the fire alarm was an inconvenience you had not expected. Whenever an alarm goes off, all elevator systems are automatically shut down for the safety of all guests. Once the situation is identified and handled, we slowly bring power up so that all systems can be reinstated.As you made your reservation through a third party site, you must contact them for any refund. That is their protocol and we follow it.Once again, my apology

8/10 不錯哦

Shannon

家庭旅遊
喜歡：整潔度
Great location
Overall a great stay. Clean and spacious room, good customer service, yummy breakfast. Great location for downtown area.
於 2024 年 1 月住了 1 晚
JH 於 2024年1月22日回覆
Thank you for taking our hotel survey.What can we do to earn a ten when you next visit?I hope to hear from you.

10/10 有夠讚

harvey

商務旅客
喜歡：設施服務
於 2023 年 12 月住了 1 晚
JH 於 2024年1月22日回覆
Thank you for your five-star review - we appreciate it. We look forward to welcoming you back soon!

8/10 不錯哦

Nicholas

團體旅遊
喜歡：設施服務
於 2024 年 1 月住了 1 晚
JH 於 2024年1月22日回覆
Thank you for taking our hotel survey.What can we do to earn a five when you next visit?I hope to hear from you.

6/10 一般般

Liz

喜歡：整潔度和住宿環境和硬體
於 2024 年 1 月住了 1 晚
JH 於 2024年1月22日回覆
Thank you for taking our hotel survey.What can we do to earn a five when you next visit?I hope to hear from you.

6/10 一般般

Lana

家庭旅遊
One of the rooms in our reservation didn’t seem to be cleaned prior to arrival. Dog hair all over couch. Fake nail in bathroom. Valet did not have enough help for amount of people. Waited over an hour to get our vehicle.
於 2024 年 1 月住了 2 晚
JH 於 2024年1月22日回覆
Thank you for telling me of your visit. I apologize that your suite was not cleaned as it should have been. I have reviewed this with our housekeeping team and the room attendant assigned to your room to ensure compliance with our cleaning protocols. I know that valet was difficult Sunday morning with the marathon blocking access to some of our off-site, secured parking. Once again, my apologies.

6/10 一般般

Tom

於 2023 年 12 月住了 2 晚
JH 於 2024年1月11日回覆
Thank you for taking our hotel survey. What can we do better to earn a ten when you next return?I hope to hear from you

6/10 一般般

Sam

喜歡：整潔度和客房舒適度
breakfast experience
The accommodations were great. The breakfast experience was below par. This is the first Embassy Suites hotel where i was served at the all you cn eat buffet and the food was not hot.
於 2023 年 12 月住了 1 晚
JH 於 2024年1月11日回覆
Thank you for telling me of your visit and for your kind words about our accommodations.I apologize that our breakfast food was not as hot as it should be. I have spoken with our team about this standard to ensure future compliance.I hope to welcome you back soon!

10/10 有夠讚

Gail C Johnson

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
I liked the fact people checked in on us during the stay with survey questions and the desk staff was extraordinary. Security even stay with us as we waited for our transportation for an early departure back home.
於 2023 年 12 月住了 3 晚
JH 於 2024年1月3日回覆
Thank you for your five-star review and your kind words - we appreciate it. We hope to welcome you back in the near future.

2/10 很糟糕

Melinda，Hurst

喜歡：設施服務和住宿環境和硬體
不喜歡：整潔度
My biggest complaint is housekeeping, services and individuals walking into your room without announcing that they are coming in, which I find that to be a safety issue. I find it odd that a manager was not on duty doing business hours.
JH 於 2024年2月5日回覆
Thank you for telling me of your visit.I apologize that our attendant did not properly acknowledge entry. When did this occur? I look forward to your response.

8/10 不錯哦

Elias

家庭旅遊
喜歡：整潔度
Family new years trip
Booked a night stay on way home from Louisiana . Hotel and amenities were nice and bedding was comfortable. My only complaint would be the AC. Our room felt like no AC was on even though the thermostat said it was on high and at 66. Front desk must control the ac and not each room individually bc it really made the trip uncomfortable.
於 2023 年 12 月住了 1 晚
JH 於 2024年1月3日回覆
Thank you for telling me of your visit. I am so sorry to hear of the AC issue - my apologies that it made you uncomfortable.I do hope you will give us a second chance.

8/10 不錯哦

Ozlem，Arlington Heights

親子旅遊
喜歡：整潔度和住宿環境和硬體
Hotel is at good location, rooms are comfortable
於 2023 年 12 月住了 4 晚
JH 於 2024年2月5日回覆
Thank you for your four star review and kind words - we appreciate them.I hope to welcome you back soon!

10/10 有夠讚

Karen

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
JH 於 2024年1月3日回覆
Thank you for your five-star review - we appreciate it and hope to welcome you back in the near future.

10/10 有夠讚

Polly

於 2023 年 12 月住了 3 晚
JH 於 2023年12月28日回覆
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 有夠讚

Claysha

於 2023 年 12 月住了 1 晚
JH 於 2023年12月26日回覆
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

10/10 有夠讚

Melida，Livingston

喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
JH 於 2023年12月26日回覆
Thank you for your five-star review - we appreciate it.We hope to welcome you back soon!

6/10 一般般

Sherry，Assiniboia

於 2023 年 12 月住了 2 晚
JH 於 2024年1月11日回覆
hank you for taking our hotel survey. What can we do better to earn a ten when you next return?I hope to hear from you

10/10 有夠讚

Devin

於 2023 年 12 月住了 1 晚
JH 於 2024年1月3日回覆
Thank you for your five-star review - we appreciate it and hope to welcome you back in the near future.

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度和客房舒適度
Didn't spend much time in the hotel, but the breakfast was one of the better hotel buffets I've seen. The room was spacious and clean.
於 2023 年 11 月住了 5 晚
JH 於 2023年12月26日回覆
Thank you for your kind words - we appreciate them. What can we do better to earn a ten-point review?We hope to welcome you back soon!