住宿景觀

LA 水晶飯店 - 洛杉磯區的評分

3 out of 5
LA 水晶飯店 - 洛杉磯區
123 E Artesia Blvd, Compton, CA

評論

7.6

不錯哦

10 分,有夠讚;1004 則評論中有 409 則" "
8 分,不錯哦;1004 則評論中有 250 則" "
6 分,一般般;1004 則評論中有 130 則" "
4 分,不太好;1004 則評論中有 85 則" "
2 分,很糟糕;1004 則評論中有 130 則" "

7.6/10

整潔度

7.8/10

員工素質

7.2/10

設施服務

7.4/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
人性化务服,有礼貌,人性化务服,有礼貌人性化务服,有礼貌人性化务服,有礼貌人性化务服,有礼貌很好的不错
於 2019 年 10 月住了 1 晚
YN 於 2019年11月2日回覆
Thank you for choosing to stay with use, we are so glad you enjoyed your stay. We love to hear our guest feedback and will continue to work hard to provide an excellent experience for our guest.

8/10 不錯哦

仕杰

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 3 晚
YN 於 2019年7月6日回覆
Dear Guest thank you for your feedback and time. We appreciate and value our guests.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 5 月住了 1 晚
jh 於 2019年5月31日回覆
Dear guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to welcoming you back to our hotel in the future.

8/10 不錯哦

Carol

喜歡:整潔度、員工素質和住宿環境和硬體
床太小
於 2019 年 5 月住了 1 晚
jh 於 2019年6月13日回覆
Dear Carol, Thank you for your comments I apologize for the problems that you encountered during your last stay. Our hotel beds are standard.We have size representations on each websites. Thank you for staying with us, and we look forward to another chance to serve you.

8/10 不錯哦

Caroline

情侶出遊
Pas cher
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Lav

The staff were nice
於 2024 年 4 月住了 5 晚
Helen 於 2024年4月24日回覆
Dear Law,Thank you for your kind words! We're thrilled to hear that our staff made your stay enjoyable. We strive to provide exceptional service to all our guests, and it's wonderful to know that we succeeded during your visit. We hope to welcome you back soon for another fantastic experience!Best Regards,Helen

10/10 有夠讚

Kamron

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The complimentary morning breakfast needs to be better.
於 2024 年 4 月住了 1 晚
Helen 於 2024年4月25日回覆
Dear Kamron,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honesty and take your comments about our complimentary breakfast seriously.We apologize that our breakfast did not meet your expectations on this occasion. Your feedback is invaluable to us as we continuously strive to enhance the quality and variety of our breakfast offerings to better cater to the preferences of our guests.We would welcome any specific suggestions you may have regarding how we can improve our breakfast experience. Please know that your input will be carefully considered as we work to make positive changes.We hope to have the opportunity to welcome you back in the future and provide you with an improved breakfast experience that exceeds your expectations.Warm regards,Helen

6/10 一般般

Sussie

商務旅客, 家庭旅遊
喜歡:整潔度
不喜歡:住宿環境和硬體
Old, area outside old dirty, only 1 receptionist,
於 2024 年 4 月住了 1 晚
Helen 於 2024年4月22日回覆
Dear Sussie,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.We appreciate your comments regarding the condition of our property and the cleanliness of the surrounding area. Rest assured, we take these concerns seriously and will be addressing them promptly to ensure a more pleasant environment for our guests.Regarding the limited number of receptionists, we apologize for any inconvenience this may have caused during your stay. We will review our staffing arrangements to ensure that we provide efficient and timely service to our guests at all times.Your feedback is invaluable to us as we work towards improving our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more positive stay.Warm regards,Helen

10/10 有夠讚

Vamshidhar Reddy

Nice hospitality but problem with Sower hot water
於 2024 年 4 月住了 1 晚
Helen 於 2024年4月20日回覆
Dear Reddy,Thank you for your feedback! We're glad you enjoyed our hospitality. We apologize for the inconvenience with the hot water in the shower and will address this issue promptly. We hope to welcome you back for an improved experience in the future!Warm Regards,Helen

10/10 有夠讚

Valmir

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was great. Nice staff. The breakfast lady was exceptionally awesome! She did everything for everyone smiling and happy to help, I really like her a lot, she deserves a really good raise. The front dest stuff was fast and welcoming. I like the rooms and the view from my windows. I recommend this hotel for sure!
於 2024 年 4 月住了 2 晚
Helen 於 2024年4月19日回覆
Dear Valmir, Thank you so much for your wonderful review! We're thrilled to hear that you had such a great experience at our hotel. We'll be sure to pass along your kind words to our staff, especially the breakfast lady. We're glad you enjoyed the service and found our team welcoming. It's fantastic to know that you liked the rooms and the view as well. We truly appreciate your recommendation and hope to welcome you back soon!Helen

10/10 有夠讚

Muhammad Umer

喜歡:整潔度、員工素質和住宿環境和硬體
Nice hotel
於 2024 年 1 月住了 2 晚
Helen 於 2024年4月17日回覆
Dear Muhammad,Thank you very much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon!Kind Regards,Helen

10/10 有夠讚

Maria

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The best hotel
於 2024 年 2 月住了 1 晚
Helen 於 2024年4月17日回覆
Dear Maria, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon! Helen

10/10 有夠讚

Ana Belen

喜歡:整潔度和員工素質
於 2024 年 4 月住了 1 晚
Helen 於 2024年4月16日回覆
Dear Ana,Thank you so much for the 5-star rating! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!Kind regards,Helen

10/10 有夠讚

Tyson

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 3 月住了 9 晚
Helen 於 2024年4月13日回覆
Dear Tyson,Thank you for your kind feedback! We're delighted to hear that you had a great experience at our hotel.We hope to welcome you back soon for another fantastic stay!Warm regards,Helen

10/10 有夠讚

Natalie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location and nice facilities.
於 2024 年 4 月住了 2 晚
Helen 於 2024年4月11日回覆
Dear Natalie,Thank you for taking the time to leave us a review following your recent stay at our hotel. We are thrilled to hear that you found our location convenient and enjoyed our facilities.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we're delighted that you found our location convenient for your needs. Additionally, it's rewarding to know that you appreciate the facilities we offer.Your positive feedback serves as encouragement to our team to continue delivering exceptional service and maintaining our high standards.We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything we can assist you with in the meantime.Warm regards,Helen

10/10 有夠讚

Raid,Fredericton

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I wish they had indoor swimming pool. We couldn't use the outdoor pool due to heavy rain during our stay
於 2024 年 3 月住了 5 晚
Helen 於 2024年4月10日回覆
Dear Raid,Thank you for taking the time to share your feedback with us. We appreciate your input and regret to hear that your experience was impacted by the heavy rain during your stay, preventing you from enjoying our outdoor pool.We understand the importance of having alternative options available, especially during inclement weather. Your suggestion for an indoor swimming pool is duly noted, and we will certainly consider it as we continue to enhance our facilities to better serve our guests.We hope that despite this inconvenience, you were able to find other enjoyable activities during your time with us. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more pleasant stay in the future.Warm regards,Helen

10/10 有夠讚

Manuel

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy agusto
於 2024 年 3 月住了 7 晚
Helen 於 2024年4月8日回覆
Manuel, ¡Gracias por tu comentario! Nos alegra mucho saber que te sentiste muy a gusto durante tu estancia en nuestro hotel.Esperamos tener el placer de recibirte nuevamente en el futuro.Saludos cordiales,Helen

6/10 一般般

Nina Maria

不喜歡:員工素質
於 2024 年 3 月住了 3 晚
Helen 於 2024年4月6日回覆
Dear Nina,Thank you for choosing to stay with us and for taking the time to leave a rating .We appreciate your feedback and take your rating seriously. We're constantly striving to improve our services and facilities to ensure a pleasant stay for all our guests.If there are any specific areas you believe we could enhance to earn a higher rating from you in the future, please don't hesitate to let us know. Your input is invaluable to us.We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit.Warm regards,Helen

8/10 不錯哦

Hugo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Worth the price!!! The breakfast is awesome!
於 2024 年 3 月住了 3 晚
Helen 於 2024年4月2日回覆
Dear Hugo,Thank you for your glowing review! We're thrilled to hear that you found your stay to be worth the price and that you enjoyed our awesome breakfast offerings. Providing value and delicious dining experiences are top priorities for us, and we're delighted that we could exceed your expectations in these areas. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Helen

10/10 有夠讚

lydia

情侶出遊
喜歡:設施服務和住宿環境和硬體
Yes
於 2024 年 3 月住了 5 晚
Helen 於 2024年4月1日回覆
Dear Lydia,Thank you ever so much for your glowing 5-star rating! We're thrilled to learn that your stay with us was nothing short of exceptional. It's our utmost priority to ensure each guest experiences the pinnacle of luxury and comfort, and your kind rating affirm that we're achieving our goal.We hope to welcome you back to us soon for another unforgettable experience. Should you need any assistance in the future, please don't hesitate to reach out.Warm regards,Helen

8/10 不錯哦

Haroon,Hayward

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property is huge, easy access off highway. Room was nice, spacious, clean. Breakfast was adequate. Only drawback was that windows are not sound proof, and there is a lot of traffic outside.
於 2024 年 3 月住了 2 晚
Helen 於 2024年3月31日回覆
Dear Haroon,Thank you for choosing to stay with us and for sharing your experience. We're delighted to hear that you found our property convenient, our rooms spacious and clean, and that you enjoyed our breakfast offerings.We appreciate your feedback regarding the noise from traffic outside. Please accept our apologies for any disturbance this caused during your stay. We understand the importance of a peaceful environment for our guests and will explore options to address this concern.Your comments are invaluable to us as we continuously strive to improve our services and facilities. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Helen

2/10 很糟糕

Masaru

於 2024 年 3 月住了 2 晚
Helen 於 2024年4月18日回覆
Dear Masaru,Thank you so much for taking the time to share your experience with us! We are absolutely thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's wonderful to know that we hit the mark during your visit.Your kind rating means the world to us and serves as great motivation for our team to continue delivering outstanding hospitality. We hope to have the pleasure of welcoming you back soon for another fantastic stay.Warm regards,Helen

6/10 一般般

Anderson

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 4 晚
Helen 於 2024年3月28日回覆
Dear Anderson,Thank you for taking the time to share your rating with us. We genuinely appreciate your valuable input, as it helps us continually improve our services.However, we also understand that there may have been aspects that didn't fully meet your expectations. Your comments are essential to us, and we will use them to address any areas that need attention to enhance our guests' experiences.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Helen

10/10 有夠讚

Carlos

喜歡:整潔度、員工素質和住宿環境和硬體
Clean and beautiful hotel
於 2024 年 3 月住了 1 晚
Helen 於 2024年3月26日回覆
Dear Carlos,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be clean and beautiful. Maintaining a pristine environment for our guests is a top priority, and it's rewarding to know that our efforts have met your expectations.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back to our hotel in the near future. Should you require any assistance or have any special requests for your next visit, please don't hesitate to let us know.Thank you once again for choosing to stay with us and for sharing your positive experience!Best regards,Helen

10/10 有夠讚

ruben

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Helen 於 2024年3月26日回覆
Dear Ruben,Thank you so much for awarding us with a 5-star rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in achieving that goal during your visit.We truly appreciate your kind rating and positive feedback. It means the world to us to know that you were satisfied with every aspect of your stay, from the amenities to the service provided by our staff. Your support and recommendation are invaluable to us, and we couldn't be happier to have had the opportunity to host you.We look forward to welcoming you back for another fantastic stay in the future. Please don't hesitate to reach out to us if there's anything we can do to make your next visit even more enjoyable.Thank you once again for choosing us and for sharing your wonderful rating with us!Warm regards,Helen

10/10 有夠讚

Richard,San Bernardino

喜歡:整潔度、員工素質和住宿環境和硬體
I enjoyed my stay.
於 2024 年 3 月住了 2 晚
Helen 於 2024年3月24日回覆
Dear Richard,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel.It's always rewarding for our team to know that our guests had a wonderful time. We strive to create memorable experiences, and your kind words motivate us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything we can do to make your next visit even more remarkable, please don't hesitate to let us know.Warm regards,Helen

10/10 有夠讚

Jose

於 2024 年 3 月住了 1 晚
Helen 於 2024年4月13日回覆
Dear Jose,Thank you so much for your glowing 5-star rating! We are thrilled to hear that you thoroughly enjoyed your stay with us.Providing exceptional experiences for our guests is our top priority, and your feedback motivates us to continue delivering outstanding service.We can't wait to welcome you back for another fantastic stay in the near future.Warm regards,Helen

8/10 不錯哦

Alfonso,San Antonio

於 2024 年 3 月住了 1 晚
Helen 於 2024年4月7日回覆
Dear Alfonso,Thank you so much for taking the time to leave us a 4-star rating. We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us.We strive to provide exceptional service and comfortable accommodations to all our guests, and we're glad to see that reflected in your rating.If there is anything specific you loved about your stay or any areas where you think we could improve to earn that coveted 5th star next time, please feel free to let us know. Your input is invaluable to us as we continuously work to enhance the guest experience.We hope to have the pleasure of welcoming you back again soon for another memorable stay.Warm regards,Helen

8/10 不錯哦

Steffany

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 3 月住了 3 晚
Helen 於 2024年3月17日回覆
Dear Steffany,Thank you for choosing to stay at Crystal Hotel and for taking the time to leave us a rating. We are delighted to hear that you had a positive experience during your recent stay with us.Your generous rating of 4 stars is greatly appreciated. We are committed to providing exceptional service and comfort to all our guests, and we are pleased to know that we met your expectations.At Crystal Hotel, we continuously strive to improve and enhance our guests' experiences. If there is anything specific you enjoyed or any areas where you feel we could further improve, please do not hesitate to let us know. Your feedback is invaluable to us as we aim to exceed our guests' expectations.Once again, thank you for your kind words and for choosing Crystal Hotel. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,Helen

10/10 有夠讚

Linna

喜歡:設施服務
It was good
於 2024 年 3 月住了 1 晚
Helen 於 2024年3月14日回覆
Dear Linna, Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. We hope to welcome you back again soon!Helen

10/10 有夠讚

Mahsa

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Enjoyed the stay, breakfast, super helpful staff. The internet on 9th floor was not good though.
於 2024 年 3 月住了 4 晚
Helen 於 2024年3月13日回覆
Dear Mahsa,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay, our delicious breakfast, and found our staff to be super helpful. We apologize for any inconvenience caused by the internet connectivity issue on the 9th floor. Rest assured, we'll address this promptly to ensure a smoother experience for our guests in the future. We appreciate your valuable input and hope to welcome you back for an even better stay soon!Warm Regards,Helen

10/10 有夠讚

Yosselin

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place was great to stay in. Definitely recommend and will be staying again in the near future! Staff was so friendly and attentive. There are many stores near by.
於 2024 年 3 月住了 5 晚
Helen 於 2024年3月12日回覆
Dear Yosselin,Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at [Hotel Name] and that our staff made a positive impression on you. Providing exceptional service is always our top priority, and we're delighted that our team's friendliness and attentiveness enhanced your stay.It's fantastic to know that you found the location convenient with many stores nearby. We strive to offer our guests a convenient and enjoyable experience, and we're glad to hear that we succeeded in meeting your expectations.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the near future. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know.Thank you once again for choosing us. We can't wait to have you with us again soon!Warm regards,Helen

6/10 一般般

Robert

於 2024 年 3 月住了 1 晚
Helen 於 2024年4月1日回覆
Dear Robert,Thank you for taking the time to share your rating with us. We genuinely appreciate your honest rating and the opportunity it provides us to improve.If there are specific concerns you'd like to discuss further, please feel free to reach out to us directly. We value your input and hope to have the chance to regain your trust during your next visit.Warm regards,Helen

10/10 有夠讚

marcos

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you
於 2024 年 3 月住了 1 晚
Helen 於 2024年3月12日回覆
Dear Marcos, You can reply with a simple and appreciative message like:Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon! Helen

4/10 不太好

Patrick,Sherbrooke

家庭旅遊
不喜歡:整潔度和設施服務
A la limite de l'acceptable
於 2024 年 3 月住了 3 晚
Helen 於 2024年3月10日回覆
Estimado Patrick,Gracias por tomarte el tiempo para compartir tus comentarios con nosotros. Valoramos sinceramente todos los comentarios de nuestros huéspedes, ya que nos ayudan en nuestros esfuerzos continuos para mejorar nuestros servicios.Lamentamos sinceramente saber que tu experiencia no estuvo a la altura de tus expectativas. Por favor, ten en cuenta que proporcionar una estancia cómoda y agradable para todos nuestros huéspedes es nuestra máxima prioridad, y lamentamos cualquier inconveniente o molestia que hayas encontrado durante tu tiempo con nosotros.Agradeceríamos mucho la oportunidad de conocer más sobre tus preocupaciones específicas para poder abordarlas directamente. Si estuvieras dispuesto a compartir más detalles sobre tu experiencia, no dudes en ponerte en contacto con nosotros.Una vez más, nos disculpamos por cualquier decepción que hayas experimentado, y esperamos tener la oportunidad de darte la bienvenida nuevamente en el futuro y brindarte la estancia excepcional que mereces.Saludos cordiales,Helen

10/10 有夠讚

Terrell

喜歡:整潔度、員工素質和住宿環境和硬體
I enjoyedmy stay..they have good breakfast
於 2024 年 3 月住了 4 晚
Helen 於 2024年3月8日回覆
Dear Terrell,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and found our breakfast offerings to your satisfaction. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon! Warm regards,Helen

10/10 有夠讚

Rafael

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
The personal is berry friendly
於 2024 年 3 月住了 2 晚
Helen 於 2024年3月4日回覆
Dear Rafael,Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be very friendly during your stay. Providing exceptional service and creating a welcoming atmosphere for our guests is our top priority, and your kind words serve as a great encouragement to our team.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Helen

10/10 有夠讚

marcos

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2024 年 2 月住了 1 晚
Helen 於 2024年3月1日回覆
Dear Marcos,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us. Providing a great experience for our guests is always our top priority. We hope to have the pleasure of welcoming you back soon.Warm regards,Helen

8/10 不錯哦

LISSETTE

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I have been there many times, the only thing that i didn't like it it was the towels, all the towels were dirty with yellow spots. Will be good to change the breakfast menu at least 2 or 3 times.
於 2024 年 2 月住了 5 晚
Helen 於 2024年3月3日回覆
Dear Lissette,Thank you for taking the time to share your feedback with us. We truly value your patronage and appreciate your loyalty in choosing our hotel for your stays.We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the towels during your recent visits. Please rest assured that we have taken your comments seriously, and our housekeeping team has been promptly notified to ensure that such oversights are not repeated. Cleanliness is of utmost importance to us, and we are committed to maintaining the highest standards in all aspects of our services.Additionally, we appreciate your suggestion regarding the breakfast menu rotation. We understand the importance of offering variety to our guests, and we will certainly consider your input as we continuously strive to enhance our offerings to meet the preferences of our valued guests like yourself.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable to us as it helps us to identify areas where we can improve and deliver an even better experience for our guests. We hope to have the opportunity to welcome you back soon and provide you with the exceptional stay you deserve.Warm regards,Helen

6/10 一般般

Imelda

Priced well
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月27日回覆
Dear Imelda,Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our pricing to be favorable. Providing excellent value for our guests is always our goal, and we're delighted that you appreciated it.We hope to have the pleasure of welcoming you back for another wonderful stay soon. If there's anything specific you'd like to share or if there's anything we can do to enhance your experience further, please don't hesitate to reach out.Warm regards,Helen

10/10 有夠讚

Francisco

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
So many shops around not even a 10 minute walk from target super AMAZING
於 2024 年 2 月住了 1 晚
Helen 於 2024年2月27日回覆
Dear Francisco,Thank you for sharing your feedback! We're glad to hear that you enjoyed the convenience of our location with a variety of shops within walking distance, including Target. We strive to provide our guests with easy access to amenities and attractions to enhance their stay. We appreciate your review and hope to welcome you back soon for another enjoyable visit!Warm Regards,Helen

10/10 有夠讚

Francisco

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was amazing and super helpful! They did an amazing job helping us out. Room was clean and quiet.
於 2024 年 2 月住了 1 晚
Helen 於 2024年2月27日回覆
Dear Francisco,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our staff made your stay enjoyable and that you found our service to be exceptional. Maintaining a clean and tranquil environment is a priority for us, and we're delighted that you appreciated the cleanliness and quietness of your room. We hope to welcome you back again soon for another fantastic stay!Warm Regards,Helen

8/10 不錯哦

Adolf

情侶出遊
喜歡:整潔度和住宿環境和硬體
told when arrived we were being upgraded. sat in lobby till 330 and still no room. ended up in regular room
於 2024 年 1 月住了 1 晚
Helen 於 2024年2月27日回覆
Dear Adolf,Thank you for sharing your experience with us, and please accept our sincere apologies for the inconvenience you encountered upon arrival.We deeply regret that despite being informed of an upgrade, you experienced a delay in accessing your room and were ultimately accommodated in a standard room. We understand how frustrating this must have been after a long journey.Rest assured, we take your feedback seriously and will address this matter with our team to ensure that similar situations are avoided in the future. Your comfort and satisfaction are of utmost importance to us, and we're truly sorry for any disappointment or inconvenience caused.Should your travels bring you back to our area, we would be grateful for the opportunity to make it up to you and provide you with the superior experience you deserve.Warm regards,Helen

10/10 有夠讚

Ruffins

於 2024 年 2 月住了 2 晚
Helen 於 2024年3月20日回覆
Dear Ruffins,Thank you so much for awarding us with a 5-star rating! We're thrilled to hear that you had such an exceptional experience during your stay at our hotel.Ensuring our guests have a fantastic stay is our top priority, and we're delighted to know that we succeeded in meeting and exceeding your expectations.Your glowing rating means the world to us, and we truly appreciate your kind words and support. If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.We can't wait to welcome you back for another wonderful stay at our hotel.Warm Regards,Helen

6/10 一般般

Ann

家庭旅遊
不喜歡:住宿環境和硬體
Stay 4 nights with family. Property was close to highway, restaurants and other convenience stores. However, the property is dated and needed a a lot of improvement. The gym is ridiculous, the machine are old and some broken snd the rest seems unsafe to use. So go for walks instead. Pool door was locked when try to go and staff was unaware it was not open. Property is clean in some areas. The furniture is dated in the room the bed is uncomfortable, make noises when you move around or to get out of the bed. There’s one microwave for each floor. Staff was courteous and kind greet is politely.
於 2024 年 2 月住了 4 晚
Helen 於 2024年2月25日回覆
Dear Ann,Thank you for sharing your recent experience with us. We appreciate your detailed feedback as it helps us identify areas where we can enhance our guests' experiences.We're pleased to hear that our property's proximity to the highway, restaurants, and convenience stores was convenient for you and your family. However, we're truly sorry to learn that certain aspects of your stay did not meet your expectations.Your concerns regarding the condition of our facilities, particularly the gym equipment and pool access, have been duly noted. Rest assured, we will address these issues promptly to ensure that all amenities are in proper working order and readily accessible to our guests.Additionally, we apologize for any discomfort caused by the condition of the room furniture and the bed. Your comfort is of utmost importance to us, and we will take steps to rectify these matters.On a positive note, we're glad to hear that you found our staff to be courteous and kind. Providing excellent service is a top priority for us, and we're pleased that our team made a positive impression.We value your feedback immensely and hope to have the opportunity to welcome you back in the future, where we can demonstrate the improvements we've made based on your comments.Warm regards,Helen

10/10 有夠讚

Delshad

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月29日回覆
Dear Delshad, Thank you for your feedback! We're delighted to hear that you had a good experience at our hotel. Your satisfaction is our priority, and we're glad we could meet your expectations.We hope to have the opportunity to welcome you back again soon for an even better stay.Warm regards,Helen

10/10 有夠讚

Gabriela

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is conveniently located for our plan vacation. It maybe old but spacious. The rate is reasonable for its location. Will certainly use this place again.
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月24日回覆
Dear Gabriela,Thank you for taking the time to share your experience with us! We're delighted to hear that our convenient location was ideal for your vacation plans and that you found our spacious accommodations suitable for your needs.At LA Crystal Hotel, we take pride in offering comfortable and value-packed stays, and we're glad to hear that our rates aligned with your expectations, especially considering our prime location.We're thrilled to know that you plan to use our services again in the future. It would be our pleasure to welcome you back and continue providing you with memorable experiences.Warm regards,Helen

4/10 不太好

JOSE

團體旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
El desayuno era al principio era muy completo y los dos últimos días ha sido muy excaso…
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月24日回覆
Jose, Agradecemos sinceramente su comentario y nos disculpamos por cualquier inconveniente que haya experimentado con respecto a la calidad del desayuno durante su estadía. La satisfacción de nuestros huéspedes es nuestra máxima prioridad, y nos tomamos muy en serio sus comentarios.Lamentamos sinceramente que haya notado una disminución en la variedad y la calidad del desayuno durante los últimos días de su visita. Nos esforzamos por ofrecer una experiencia gastronómica excepcional a todos nuestros huéspedes en todo momento, y le aseguramos que estaremos investigando lo ocurrido y tomando medidas correctivas necesarias para garantizar que este problema no vuelva a ocurrir en el futuro.Nos gustaría invitarlo nuevamente a nuestro hotel y demostrarle que tomamos en serio sus comentarios y que estamos comprometidos a brindarle una experiencia excepcional en todos los aspectos de su estancia.Gracias nuevamente por su retroalimentación y por elegir nuestro hotel para su alojamiento. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.Atentamente,Helen

6/10 一般般

Frankie,Bella Vista AR

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
You could not inter the hotel through the front door. You had to use the side door. Very confusing on how or where to get in the hotel. I watched severial customers take 30 min. wondering around not knowing how to get in. I said something and the staff didn't care.
於 2024 年 2 月住了 2 晚
Helen 於 2024年2月23日回覆
Dear Frankie,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced regarding accessing the hotel through the front door. Your feedback is invaluable, and we will address this issue promptly to ensure a smoother and clearer entrance for our guests in the future. We regret that our staff's response did not meet your expectations, and we will use this as an opportunity to reinforce our commitment to excellent customer service. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Warm Regards,Helen

8/10 不錯哦

Pascal

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
it reminded me of the older casino/hotels on Freemont st. Las Vegas
於 2024 年 2 月住了 1 晚
Helen 於 2024年2月22日回覆
Dear Pascal,Thank you for sharing your feedback with us. We're delighted to hear that your stay reminded you of the charm and character of the older casino/hotels on Fremont Street in Las Vegas.At LA Crystal Hotel , we take pride in offering a unique blend of nostalgia and modern comfort. We strive to create an atmosphere that resonates with the vibrant energy of Las Vegas while providing our guests with contemporary amenities and exceptional service.Your comparison is truly appreciated, and we're thrilled that you enjoyed your time with us. We look forward to welcoming you back for another memorable experience in our hotel!Warm Regards,Helen