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拉斯山飯店的評分

3 out of 5
拉斯山飯店
Charlwood, Gatwick, Horley, England

評論

5.8
10 分，有夠讚；1001 則評論中有 85 則" "
8 分，不錯哦；1001 則評論中有 237 則" "
6 分，一般般；1001 則評論中有 283 則" "
4 分，不太好；1001 則評論中有 207 則" "
2 分，很糟糕；1001 則評論中有 189 則" "

6.4/10

整潔度

6.4/10

員工素質

6.0/10

設施服務

5.4/10

住宿環境和硬體

6.0/10

環保程度

評論

8/10 不錯哦

Kit

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

2/10 很糟糕

jacob

喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
於 2021 年 7 月住了 2 晚

6/10 一般般

Dawn

喜歡：整潔度和員工素質
Hotel wasn’t too bad. Bad signal On phone for internet’
於 2020 年 10 月住了 1 晚

10/10 有夠讚

Lionel，Sorgues

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Proche aéroport service taxi a l accueil pas cher repas pas cher et bon a volonté
於 2020 年 3 月住了 1 晚

10/10 有夠讚

Gary

於 2020 年 3 月住了 1 晚

4/10 不太好

Geoffrey

喜歡：整潔度和員工素質
不喜歡：客房舒適度
Hard pillows and broken TV
Room was OK but mattress has seen better days and we didn't like the large hard pillows. My wife woke up with a stiff neck. Two smaller soft pillows would be better. Also it was impossible to watch TV as the sound and picture were broken due to a bad connection to the aerial.
於 2020 年 3 月住了 1 晚

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
Staff were friendly, hotel is out the way and run down.
於 2020 年 3 月住了 1 晚

4/10 不太好

Linda

喜歡：整潔度
不喜歡：客房舒適度
One to miss
Good check in but terrible room ! No window bathroom door would not close electric table light had a faulty switch so had to turn off at the wall and not sound proof so aircraft notice was terrible
於 2020 年 3 月住了 1 晚

6/10 一般般

Beatriz

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Not
The Roman was very small. Carpets need cleaning.Staff were friendly
於 2020 年 3 月住了 1 晚

8/10 不錯哦

Diana

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 2 晚

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、員工素質和客房舒適度
Not the best
Had to wait at reception for over 15 mins with no acknowledgement or apology for wait. Room was like a cell with no windows and only a sky light which let in light at night so resulting in very poor sleep. Bath room was dirty which had dried body fluids on the shower wall. I will never stay here again. No phone signal either
於 2020 年 3 月住了 2 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Value for Money. Looking a bit tired would be spectacular if updated.
於 2020 年 3 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度和員工素質
Lovely olde hotel full of character and charm. My room was sensible and bed very comfortable. The breakfast buffet was outstanding. I will stay again. If you are looking for 5 star luxury this not you place. If you want olde English style and grace. You will love it.
於 2020 年 3 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
fine for what we wanted (somewhere near to Gatwick for a flight the next day). But if a shame that you have to ask reception to open and close the blind on the skylight, it had been a long day and at the time felt like too much effort, however it was quite bright in the morning and I wish I had asked for it to be closed. You can hear the planes but being that close to the airport it is expected. Great hotel if you want a room for the night before or after a flight, especially as it looks as though they do parking packages with stays too.
於 2020 年 3 月住了 1 晚

4/10 不太好

真實旅客

不喜歡：員工素質和客房舒適度
Avoid
Scruffy and a Manager with an aggressive attitude, will never go back.
於 2020 年 2 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
British Cosiness
Nice cozy place, located in the countryside of Horley. It has a traditional English feel. And while the rooms could use a little makeover, they are clean and appear to be looked after.
於 2020 年 2 月住了 1 晚

8/10 不錯哦

Ethan，Crawley

情侶出遊
喜歡：整潔度和員工素質
The views from the grounds of Gatwick were amazing as my partner loves her planes due to her being cabin crew
於 2020 年 2 月住了 1 晚

4/10 不太好

真實旅客

喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
於 2020 年 2 月住了 3 晚

6/10 一般般

真實旅客

情侶出遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
The room we were allocated was freezing cold, radiators in the room and corridor were not on. After reporting this to reception we were given another room. Tried usinge the cash machine 3 times each attempt failed, not even the lady on reception knew how to sort it out. Parts of the hotel were cold and smelled of damp, lounge heaters not working. Would have thought being it is winter the heating would be on and working, very disappointed.
於 2020 年 2 月住了 2 晚

8/10 不錯哦

Nicola

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚

10/10 有夠讚

Chris，Brighton

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
consistently excellent stayed there for a month. Food good staff always pleasant and helpful. A credit to Britannia hotel group.
於 2020 年 2 月住了 1 晚

2/10 很糟糕

Agneta

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚

8/10 不錯哦

Diana

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 2 晚

10/10 有夠讚

Sam

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚

6/10 一般般

真實旅客

喜歡：整潔度
It was freezing cold. Had to wait forever for the receptionist to show up when I wanted to check out. The heater in the room made weird sounds turned it off cause I was scared its gonna set the room on fire over night. And shower was so hard to turn off.
於 2020 年 2 月住了 1 晚

6/10 一般般

michael

商務旅客
喜歡：整潔度和客房舒適度
Drainage in the shower room blocked No micro - wave to heat up my food.
於 2020 年 2 月住了 1 晚

8/10 不錯哦

Annette

喜歡：員工素質
於 2020 年 1 月住了 3 晚

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、設施服務和住宿環境和硬體
The property is incredibly tired, with the fixtures and fittings of the room incredibly worn and in some parts, broken. The bed was uncomfortable and the room itself was boiling hot (in January) which led to me having the fan on all evening on its maximum setting. I had a problem with my shower which was, in fairness fixed within 3 hours, but the receptionist made me feel like I'd broken it and interrogated me about it when I went down to report it. The parking, whilst free, was a nightmare as a business traveller, as you could never find anywhere to park up upon return. I do not think I'll be staying here again.
於 2020 年 1 月住了 4 晚

8/10 不錯哦

Diana

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚

6/10 一般般

真實旅客

商務旅客
喜歡：員工素質
The property was located in a quiet environment. Had good sleep.
於 2020 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was near to airport nice hotel good price nice food
於 2020 年 1 月住了 1 晚

4/10 不太好

真實旅客

情侶出遊
不喜歡：住宿環境和硬體
acceptable room and comfortable bed for first nights stay,cannot say the room same for return room from holiday room 228 is very poor. Bed rock hard,room smelt musty no air in room,unable to open window-very tired decor throughout.
於 2020 年 1 月住了 1 晚

4/10 不太好

真實旅客

團體旅遊
不喜歡：員工素質
Full of Immigrants in the foyet.. Crowding around with phones getting the free wifi. Not a good look. Its cheap yes. But they even have a separate room to eat their mesls. Not blaming anyone. Its the middle of no where. Phone signal isnt good.. just dont expect lots of immigrants starung at you making YOU look like the outsider... when you stay just before your holiday..
於 2020 年 1 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Rooms were small but clean, close to the airport and had parking. Restaurant and service was good.
於 2020 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is located in the perfect location for airport connection's. Friendly staff and easy parking.
於 2020 年 1 月住了 9 晚

8/10 不錯哦

peter

喜歡：整潔度、員工素質和客房舒適度
There was a problem in the bathroom the shower was blocked, but they changed us to another room.
於 2020 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度和員工素質
Incredibly friendly staff. Room was a bit outdated but good enough for the price we paid. Plus very close to Gatwick airport.
於 2020 年 1 月住了 1 晚

8/10 不錯哦

stefantatilian

喜歡：員工素質和客房舒適度
不喜歡：整潔度和住宿環境和硬體
於 2019 年 12 月住了 3 晚

8/10 不錯哦

Ps

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2020 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

於 2019 年 12 月住了 1 晚

6/10 一般般

I

喜歡：整潔度
不喜歡：住宿環境和硬體
Good location value for money
Bed noisey had to wait for staff to attend reception over 15 minutes
於 2019 年 12 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
The WiFi was poor
於 2019 年 12 月住了 1 晚

10/10 有夠讚

Diana

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 3 晚

6/10 一般般

真實旅客

於 2019 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

於 2019 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度和員工素質
Confortable and value for money just a bit if a labyrinth like with design of the building
於 2019 年 12 月住了 1 晚

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Low price does not guarantee excellent value.
The hotel is tired and the room needed a deep clean. The breakfast offering was poor, with undrinkable “coffee” and a over-sweet, sickly, brightly coloured drink that didn’t resemble orange juice. Good points were the low price and free parking. Bad points were the rowdy behaviour of other guests in the evening and having breakfast disturbed by the relationship difficulties of a staff member.
於 2019 年 12 月住了 1 晚

6/10 一般般

真實旅客

不喜歡：設施服務和住宿環境和硬體
This is a very basic and worn out hotel. There is nothing within walking distance.
於 2019 年 11 月住了 1 晚

6/10 一般般

真實旅客

喜歡：員工素質
This place, like all Britannia hotels really really need a refurb! It just feels like you’re going back in time and staying in the 80s/90s with the room having very old toilet, bath - as they all had chips and cracks. There were the old style ashtrays on the wall and a rusty bottle opener on the wall too. It was ok for a 1 night stay. And for the price (£28) I can’t complain. However, I’ve stayed at 2 of these types of hotels and it feels like they don’t want to spend the money in upgrades and are living off of their historical name. Staff were nice and the bed was decent.
於 2019 年 11 月住了 1 晚

6/10 一般般

真實旅客

情侶出遊
不喜歡：員工素質
Appeared to have quite a lot of refugees in. Started closing the bar at 2230 when it’s supposed to be 2300. Very difficult to park. On a good note great value for money.
於 2019 年 11 月住了 1 晚