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倫敦 - 蓋威克機場假日飯店 - IHG 旗下飯店的評分

4 out of 5
倫敦 - 蓋威克機場假日飯店 - IHG 旗下飯店
Povey Cross Road, Horley, England

評論

8.6

有夠讚

10 分，有夠讚；1002 則評論中有 473 則" "
8 分，不錯哦；1002 則評論中有 359 則" "
6 分，一般般；1002 則評論中有 101 則" "
4 分，不太好；1002 則評論中有 43 則" "
2 分，很糟糕；1002 則評論中有 26 則" "

8.8/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

8.4/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Yui Kee Raphael

於 2022 年 7 月住了 1 晚

8/10 不錯哦

shu ping

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 1 晚

8/10 不錯哦

Maurice

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Allan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet, clean ... had a lovely dining room, food was very good.
於 2024 年 5 月住了 1 晚
HI London Gatwick 於 2024年5月13日回覆
Dear Allan,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 有夠讚

Michele

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The breakfast buffet was great...amazing selection of hot and cold foods. The riom was clean, the bed comfortable, and we had everything we needed.
於 2024 年 5 月住了 1 晚
HI London Gatwick 於 2024年5月13日回覆
Dear Michele,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

8/10 不錯哦

dawn

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Helpful friendly check in, room comfortable and clean
於 2024 年 5 月住了 1 晚
HI London Gatwick 於 2024年5月13日回覆
Dear dawn,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 有夠讚

Brian

情侶出遊
喜歡：整潔度、員工素質和設施服務
This review was downgraded only due to maintenance during our stay. Highly recommended
於 2024 年 5 月住了 1 晚
HI London Gatwick 於 2024年5月10日回覆
Dear Brian,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your generous feedback, we couldn't be happier that your stay and overall experience was to your satisfaction, we will ensure your feedback is shared with entire team for job well done.We look forward to welcome you again.Kind Regards,

4/10 不太好

Benjamin

不喜歡：整潔度
This place is fine as a quick stay before an early flight. However, it should definitely NOT be classified as a 4 star hotel. It’s 3 star at best. The bed was pretty uncomfortable, the floor of the bathroom was unvacuumed, the carpet didn’t feel clean enough to walk on, and the couch had stains. Basic rooms, didn’t look super clean, had a bit of a musty feel to it. The staff was okay but not super efficient with helping get checked in. Overall, the quality just didn’t meet the standards of a 4 star hotel. Good enough for quick nights before an early flight, but not anything better.
於 2024 年 5 月住了 1 晚
HI London Gatwick 於 2024年5月6日回覆
Dear Benjamin,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

10/10 有夠讚

Jhoana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Welcoming staff.
於 2024 年 4 月住了 2 晚
HI London Gatwick 於 2024年5月6日回覆
Dear Jhoana,Thank you for your feedback, we look forward to welcome you back. Kind Regards

8/10 不錯哦

Harrilal

家庭旅遊
喜歡：整潔度和員工素質
The staff wss very friendly and cooperative and the location was good. However, the waiting for food at the restaurant was very long and the menu was limited. Also, the sink in the washroom was clogged and the security safe was not working.
於 2024 年 5 月住了 2 晚
Cristina 於 2024年5月5日回覆
Dear Harrilal, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, Kind Regards, Holiday Inn London Gatwick

6/10 一般般

Olivia

親子旅遊
喜歡：整潔度和員工素質
Fine for overnight transit
於 2024 年 4 月住了 1 晚
Cristina 於 2024年5月5日回覆
Dear Olivia, Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn, Kind Regards, Holiday Inn London Gatwick

10/10 有夠讚

George

情侶出遊
喜歡：設施服務
Undergoing extensive remodeling and the results will be very good
於 2024 年 4 月住了 1 晚
HI London Gatwick 於 2024年5月3日回覆
Dear George,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 有夠讚

Kevin，Yellowknife

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

6/10 一般般

Bella

情侶出遊
不喜歡：整潔度
Dirty room. I dusted it myself. Great breakfast.
於 2024 年 4 月住了 1 晚
HI London Gatwick 於 2024年5月3日回覆
Dear Bella,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 有夠讚

robert

喜歡：整潔度
於 2024 年 4 月住了 1 晚

6/10 一般般

John，Northville

不喜歡：住宿環境和硬體
Breakfast was very good for the price. Tiny bathroom. Broken floor tiles in the bathroom and they also looked very dirty. Construction site.
於 2024 年 4 月住了 1 晚
HI London Gatwick 於 2024年4月30日回覆
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 有夠讚

ALEXANDER，orlando

喜歡：整潔度、員工素質和住宿環境和硬體
Muy conveniente,lo recomiendo.
於 2024 年 4 月住了 1 晚
HI London Gatwick 於 2024年4月29日回覆
Dear Alexander,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn,

8/10 不錯哦

Murray

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Gareth

喜歡：整潔度、員工素質和住宿環境和硬體
Great location
於 2024 年 3 月住了 1 晚
HI London Gatwick 於 2024年4月29日回覆
Dear Gareth,Thank you for the lovely feedback and we appreciate that you liked the location, we look forward to welcome you back.Kind Regards,Holiday Inn London Gatwick

8/10 不錯哦

John，Pickering

情侶出遊
喜歡：整潔度、員工素質和設施服務
Room was quiet. Friendly and helpful staff
於 2024 年 4 月住了 1 晚
HI London Gatwick 於 2024年4月25日回覆
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

2/10 很糟糕

Under

情侶出遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Mold on our shower ceiling. Super gross hotel. We left and booked the Hilton and demanded our money back. Had a cough from mold inhalation for 3 days following. Will never go back
於 2024 年 4 月住了 2 晚
HI London Gatwick 於 2024年4月22日回覆
Dear Under,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Rest assured we have already taken corrective actions following your feedback at the time of check out with relevant department to avoid future occurrence.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind Regards

6/10 一般般

Thomas

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Okay for the price
於 2024 年 4 月住了 1 晚
Holiday Inn Management Team 於 2024年4月21日回覆
Dear Thomas,Thank you for your feedback.Kindest Regards

10/10 有夠讚

Julia

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Pamela

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Gagik

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Great
於 2024 年 4 月住了 1 晚
HI London Gatwick 於 2024年4月11日回覆
Dear Gagik,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 有夠讚

Gwen

喜歡：整潔度、員工素質和住宿環境和硬體
Perfectly positioned and very comfortable.
於 2024 年 3 月住了 1 晚
HI London Gatwick 於 2024年4月2日回覆
Dear Gwen,Thank you for your feedback. We appreciate your time to leave your comments for us and look forward to welcome you back. Kindest Regards

8/10 不錯哦

Rosemary

家庭旅遊
喜歡：整潔度和員工素質
Stayed one night for an early morning flight. It was fine but a bit older. Only provided one towel and the hair dryer did not work. It’s fine for what we needed.
於 2024 年 3 月住了 1 晚
HI London Gatwick 於 2024年4月2日回覆
Dear Rosemary,Thank you for your feedback. We appreciate your time to leave your comments for us. Kindest Regards Reception team

10/10 有夠讚

Pamela

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were very friendly and helpful. The bath was deep, just like a British bath should be which I Love. I will say the tap in the bathroom was very close to the basin which made it difficult to wash your hands properly a bit weird but that’s just nitpicky on my part 😂 Everything was good very convenient to Gatwick to get the shuttle bus. The food in the restaurant was good and reasonable - thank you.
於 2024 年 3 月住了 1 晚
HI London Gatwick 於 2024年4月2日回覆
Dear Pamela,Thank you for your feedback. We appreciate your time to leave your comments for us, we look forward to welcome you back. Kind Regards

8/10 不錯哦

Ana

於 2024 年 3 月住了 1 晚
Maksim 於 2024年4月21日回覆
Dear Ana,Thank you for your 4star review.Looking forward to welcoming you back.Kindest Regards,

6/10 一般般

Lev

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Gerard

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Un gran hotel i una bona relació qualitat-preu
於 2024 年 3 月住了 3 晚
HI London Gatwick 於 2024年4月1日回覆
Dear Gerard,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

6/10 一般般

Jatinder

親子旅遊
喜歡：整潔度和設施服務
Ideal
於 2024 年 3 月住了 1 晚
HI London Gatwick 於 2024年4月3日回覆
Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

10/10 有夠讚

Alex

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy and excellent stay
於 2024 年 3 月住了 1 晚
HI London Gatwick 於 2024年4月1日回覆
Dear Alex,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

4/10 不太好

Choonsoo

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Remember to bring your own water, or else you might end up paying £2.75 for a minuscule bottle—a total rip-off! Plus, the place had a sewage-like smell.
於 2024 年 3 月住了 1 晚
HI London Gatwick 於 2024年4月1日回覆
Dear Choonsoo,Thank you for sharing your experience and choosing to stay at Holiday inn London Gatwick Airport.Thank you for your feedback.We look forward to welcome you again.Kind Regards,Holiday inn London Gatwick

10/10 有夠讚

Cristina

於 2024 年 3 月住了 1 晚

6/10 一般般

Dana

家庭旅遊
不喜歡：設施服務
The shuttle to the airport was expensive (not included) and there was nothing within walking distance.
於 2024 年 3 月住了 1 晚
Holiday Inn Management Team 於 2024年3月21日回覆
Dear Dana,Thank your feedback.All our services and prices for them are specified at the moment of booking.Kindest Regards

10/10 有夠讚

Carole

perfect for a pre-flight stopover. Bed was comfortable, room was spotlessly clean, and a short ride from the airport on the Hoppa. Felt perfectly comfortable sitting in the bar as a solo traveller too.
於 2024 年 3 月住了 1 晚
Holiday Inn Management Team 於 2024年3月21日回覆
Dear Carole,Thank you for your 5 star review.We are delighted to see that your stay was enjoyable and comfortable.Looking forward to welcoming you back soon.Regards

8/10 不錯哦

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Holiday Inn Management Team 於 2024年3月21日回覆
Dear James,Thank you for your 4 star review.Looking forward to welcoming you back soon.Regards

8/10 不錯哦

Keith

Wanted a nice coffee early morning NOT the room instant stuff! All close till 06:30… this is an airport hotel with very early departures Really!
於 2024 年 3 月住了 1 晚
Holiday Inn Management Team 於 2024年3月23日回覆
Dear Keith,Thank you for your review. We appreciate your time to leave your feedback for us.Regards

6/10 一般般

Kunzhang

於 2024 年 3 月住了 1 晚

6/10 一般般

Michal

情侶出遊
喜歡：整潔度和員工素質
不喜歡：設施服務
There was no toilet paper in the room! There as only 1 cup when rhere were two of us.
於 2024 年 3 月住了 1 晚
HI London Gatwick 於 2024年3月5日回覆
Dear Michal,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn LONDON - GATWICK AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments

8/10 不錯哦

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
Close to Gatwick north and south terminals. that's why we stay
於 2024 年 2 月住了 2 晚
HI London Gatwick 於 2024年3月5日回覆
Dear Paul,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

6/10 一般般

Ken

情侶出遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Tired, noisy, frenetic
於 2024 年 2 月住了 1 晚
HI London Gatwick 於 2024年3月1日回覆
Dear Ken,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

8/10 不錯哦

EDUARDO

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It has been a good stay, no major complain. I had an issue with the adaptor and even the front desk agent tried to help me at the end it could not be resolved and i could not work with urgent matters and that was very frustrated. I understand it is not hotel fault but that prevent me to appreciate and enjoy the stay. Staff very kind, dinner eventually is not worthy but no other options and breakfast just average. It could be a good idea to have a kind of gift shop to be able to buy adaptors for example. The supermarket just walking distance is great! Thanks, all was good
於 2024 年 2 月住了 1 晚
HI London Gatwick 於 2024年2月29日回覆
Dear EDUARDO,Thank you for taking the time to tell us about your experience at Holiday Inn LONDON - GATWICK AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn

8/10 不錯哦

ALDRIE

於 2024 年 2 月住了 1 晚
Holiday Inn Management Team 於 2024年3月21日回覆
Dear ALDRIE,Thank you for your feedback and 4 star review.Looking forward to welcoming you back againKindest Regards

10/10 有夠讚

paul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect
Perfect stay
於 2024 年 2 月住了 1 晚
HI London Gatwick 於 2024年2月20日回覆
Dear paul,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 有夠讚

Mark

於 2024 年 2 月住了 1 晚
Holiday Inn Management Team 於 2024年3月16日回覆
Dear Mark,Thank you for your 10-star review.We are delighted to know that you enjoyed your stay with us.Looking forward to welcoming you back soon.Kindest Regards,

6/10 一般般

philippe

商務旅客
喜歡：員工素質和設施服務
Some rooms sem to be ready for remodeling... rug a bit crappy, personel really good and pro though.
於 2024 年 2 月住了 1 晚
HI London Gatwick 於 2024年2月16日回覆
Dear philippe,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hyvä hotelli!
Hyvä perus lentokenttähotelli. Toimii näppärästi ja ajaa asian. Suosittelen kyllä.
於 2024 年 2 月住了 1 晚
HI London Gatwick 於 2024年2月16日回覆
Dear Guest,Thank you for your feedback. We appreciate your time to leave your comments for us. Looking forward to welcoming you back soon. Kindest Regards

10/10 有夠讚

Yllnora

於 2024 年 2 月住了 3 晚
Holiday Inn Management Team 於 2024年3月16日回覆
Dear Yllnora,Thank you for your 10-star review.We are delighted to know that you enjoyed your stay with us.Looking forward to welcoming you back soon.Kindest Regards,