When we arrived at the hotel it was over an hour after check in time arrived. We were told our room was ready, however when we went in it was clearly not. The beds were all torn down, there was something in the sink that could have been blood, the bathroom wasn't cleaned, floors not vacuumed. Basically they just turn the beds down and left it. I understand mistakes happen, I really was not mad. However, the next day they started closing the breakfast a half hour before it was supposed to end. The coffee machine stopped working and the ladies at the front desk were not very sympathetic. I will say the man at the front desk when we arrived was very nice and handled everything well.
Overall, the hotel was very nice and the pool and patio areas were wonderful, but the service was lacking overall.