Marriott Hotels & Resorts Hobe Sound hotels

"Nice"

"This hotel is a great location! The staff are amazing- welcoming and helpful. As a result of staff team I would give this hotel a 5 but it needs a little more love and care! First of all my my Robert from the restaurant the epitome of servitude the “ambassador” for the hotel- what a gem and he loves his job. Like I can’t wait to see him again! He made me felt appreciated as a guest. Dave the supervisor at the front desk and my housekeeper Sonia- extraordinary representative of Palm Beach Gardens DoubleTree Hotel. I will be back thanks Robert again - from your Bahamas Friends."

"Great hotel, excellent location."

"The resort overall is great, but we were put in a room that reeked like cigarette smoke. When we mentioned it to management they were unable to do anything for the first evening and even on the second evening, they only offered another cleaning to help mitigate the odor, which only worked for one evening. Overall these rooms really need an overhaul. "

"This hotel is very nice, you can tell it was renovated not too long ago. All of the staff was welcoming and accommodating. Steve is a pleasure, very helpful about suggestions around town. Beach access is perfect, the breakfast and coffee options at the cafe were great. Wall seemed thin, could hear everything is the next room. The room and bathroom were clean, the toiletries were very nice. The fridge and microwave was great for leftovers. I would definitely stay again! "

"Desk staff helpful and courteous. Good location in Juniper near many attractions and great waterside restaurants. Within good vicinity of airport "

"Perfect "

"Poor Service for Reception Manager TYLER– voco Sandpiper All-Inclusive Resort (IHG) My experience at voco Sandpiper All-Inclusive Resort was significantly impacted by a serious service failure at the reception level. At the time of check-in, I was explicitly approved by an assistant manager - Mckenzie- after Olivia completed the checkin process after 45min waiting time- that parking fees would be complimentary and therefore were not presented, signed, or authorized by me at any point. This was a clear agreement and formed part of my decision to proceed with the stay. Despite this, Reception Manager Kyle later at the checking out process, attempted to enforce parking charges that were never disclosed, acknowledged, or approved at check-in. More concerning was the lack of accountability and unwillingness to honor the commitment made by his own team. This reflects a breakdown in internal communication and a disregard for basic customer service standards. He didnt even try to deescalate the situation or checking the cameras for reassurance that his customers were RIGHT. Charging guests for services that were previously confirmed as complimentary—and without documented consent is unacceptable. It undermines trust and raises concerns about transparency in billing practices. As a Director of Customer Service for more than 10 years, I strongly urge management to review this incident, ensure proper staff alignment, and honor all commitments made to guests at check-in. "

"Yes"