Loved the garden and staff were friendly. Banana bread was good.
Expedia did not make a distinction between rooms with and without a balcony. We wanted a balcony and the lady we very helpful in checking and letting us know that there was one available for an additional 20-30 per nigh. We agreed but was actually charged 40 per night. This was not what we originally agreed and seemed mean - especially considering the room was not booked. The balcony made the room and the original room we were allocated seemed dark and confined.
As the property has several internet addresses it was difficult to find the one allocated and the correct password. The office closed at 7 so there was no one to ask. There was supposed to be instructions in our room but these were missing and we realized this too late. There were limited power points and as we had forgotten our power strip this meant we had to scatter our devices through the room. Again the office was closed at 7pm so we could not ask for a power strip. Would be great if the lamps could be updated to have power points USB connections and if new power points were added each side of the bed.
Ann
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Hiroshi
情侶出遊
2024年4月12日
喜歡:整潔度、員工素質和住宿環境和硬體
Really enjoyed a beautiful morning of Hilo with free banana bread and coffee the hotel offer.
Hiroshi
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Nicole
親子旅遊
2024年4月3日
喜歡:整潔度、員工素質和住宿環境和硬體
Loved this place - super friendly staff, fresh banana bread in the AM, and fresh papaya too. We had the family suite, and found it to be very comfy. Wish we could have stayed longer than one night.
Nicole
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Toni
情侶出遊
2024年3月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was beautiful, it was just right size. Easy to get to, near the bay and restaurants. Morning coffee, banana bread and papaya. Easy check in, parking available, room with kitchenette, clean and staff were wonderful. Would stay again when visiting the area.
Toni
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Sanjay
親子旅遊
2024年3月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice location with natural ambience and very friendly staff. They gave us a lots of free papayas and banana breads.
If we come to Big Highland, I am going to book this hotel.
Sanjay
於 2024 年 3 月住了 2 晚
8/10 不錯哦
qing
2024年3月10日
喜歡:整潔度
rooms are clean and they do provide banana bread, hot coffee/ chocolate and papayas in the morning which definitely is plus.
There is no AC installed, only fans are in the room. Also, the walls are paper thin you could hear frogs singing over night. They do provide earplugs if you needed.