Most of the staff were polite, friendly, and helpful. One woman at breakfast was rather brusque and bossy and a initimidating in her manner. I believe she has a disability with one of her arms. I had forgotten that the breakfast time was different on weekdays than on the weekend and arrived a bit late when the coffee machine had already been switched off. She treated me like a small child to be told off, which I found to be an inappropriate way to address any customer. Therefore, I recommend better customer service training in manners and professional conduct for the kitchen/breakfast staff. I found the room to be clean and comfortable, though the bathroom is a bit small and you have to step up to get into the shower cubicle, which is not very convenient. There was a dirty stain in the carpet in front of the room across from my room which I reported and which was then only partially cleaned. I liked that the room was quiet and the the cleaners did not wake me by making banging noises while cleaning adjacent rooms, as has happened at many other hotels that I have stayed at. The hotel has a big Waitrose just a few min walk away, which is very convenient. However the prices at the Waitrose were quite high. The reception staff were all helpful. However, I had a major issue with the taxi driver from the company called by the hotel. The taxi driver was rude + very aggressive and I asked him to return me to the hotel within minutes of leaving as I felt concerned for my safety.