大廳酒吧

韓德森紅屋頂普拉斯飯店的評分

2.5 out of 5
韓德森紅屋頂普拉斯飯店
200 Simmons Street, Henderson, NC

評論

7.4

不錯哦

10 分,有夠讚;581 則評論中有 170 則" "
8 分,不錯哦;581 則評論中有 206 則" "
6 分,一般般;581 則評論中有 96 則" "
4 分,不太好;581 則評論中有 72 則" "
2 分,很糟糕;581 則評論中有 37 則" "

8.0/10

整潔度

8.2/10

員工素質

7.2/10

設施服務

7.4/10

住宿環境和硬體

7.6/10

環保程度

評論

10/10 有夠讚

Qiong

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
赶紧,安全,态度真的很好
於 2021 年 1 月住了 1 晚
General Manager 於 2021年1月29日回覆
Thank you for your feedback (and thank you google translate!). We look forward to a return visit soon.

2/10 很糟糕

Juan

不喜歡:整潔度和住宿環境和硬體
Old and very bad condition building
於 2024 年 5 月住了 2 晚

4/10 不太好

Crystal

親子旅遊
不喜歡:設施服務和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Oniel Rediresponse Specialist 於 2024年5月6日回覆
Hi Crystal,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn PLUS+ Henderson. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 不太好

Lorna

於 2024 年 4 月住了 2 晚
Adraine Rediresponse Specialist 於 2024年5月19日回覆
Hello Lorna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 很糟糕

Robert

親子旅遊
不喜歡:整潔度和住宿環境和硬體
Dirty, no hot water in shower, property had no resolution for issue with hot water
於 2024 年 4 月住了 2 晚
Gabrielle RediResponse Specialist 於 2024年4月22日回覆
Dear Robert,Thank you for your review following your stay at Red Roof Inn PLUS+ Henderson. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the lack of hot water, the uncleanliness and the other issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

8/10 不錯哦

Casandra

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was clean, little noisy, but overall a good stay!
於 2024 年 4 月住了 2 晚
Kerry-Lee RediResponse Specialist 於 2024年4月16日回覆
Dear Cassandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HENDERSON. I was happy you found our hotel to be clean despite the little noise you mentioned. Feedback from our guests is always welcome at Red Roof as we try to continuously improve the quality of our services. Thank you again for the kind words. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 有夠讚

Lauren

家庭旅遊
喜歡:住宿環境和硬體
Older style hotel, but pretty quiet and peaceful so far, in our room. We like it and restaurants and shopping are close enough if needed!
於 2024 年 4 月住了 1 晚
Olivia RediResponse Specialist 於 2024年4月14日回覆
Hello Lauren, Thank you for telling us about your stay at the Red Roof Inn PLUS+ Henderson. I am glad to know that you were pleased with our quiet and peaceful room and our convenient location. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Betty

於 2024 年 4 月住了 1 晚
Sharma RediResponse Specialist 於 2024年4月29日回覆
Hello Betty,Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

JJ

Dry friendly staff.
於 2024 年 3 月住了 1 晚
Chirell RediResponse Specialist 於 2024年3月23日回覆
Dear JJ,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Henderson. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our friendly staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 一般般

Ebony

於 2024 年 2 月住了 2 晚
Xao RediResponse Specialist 於 2024年3月21日回覆
I appreciate the time that you took to share your sentiments with us, Ebony. Our team at the Red Roof Inn PLUS+ Henderson appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

6/10 一般般

Kathleen

喜歡:員工素質和客房舒適度
不喜歡:住宿環境和硬體
Safe but not fancy
The room was clean and had everything I needed and I felt safe. The furnishings and bathroom are old and patched and not in great repair.
於 2024 年 2 月住了 2 晚
Toni-Ann RediResponse Specialist 於 2024年2月20日回覆
Hello Kathleen,Your feedback of your recent stay at our Red Roof Plus+ Henderson is much appreciated. We're happy that you were able to enjoy your rooms cleanliness, the amenities and the safety of our location. You've indicated however, that you were displeased with the upkeep of the furnishings and the bathroom. This is regrettable to hear. We appreciate you making us aware of this and will make sure to note this in order to improve our guest experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a more comfortable stay.Sincerely,Red Roof Management

8/10 不錯哦

Shelby

喜歡:員工素質
於 2024 年 2 月住了 1 晚
LaTunde RediResponse Specialist 於 2024年2月13日回覆
Hello Shelby, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 很糟糕

will

於 2024 年 1 月住了 1 晚
Carla RediResponse Specialist 於 2024年1月28日回覆
Hello Will, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Henderson we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Greg

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The stay at this hotel was excellent. The staff, from the ones cleaning the rooms and the receptionist were all exceptionally helpful. The breakfast was there on time and presented well. if anything could be done better, it would be a bit broader selection of breakfast items. I could not have asked for a better stay, the staff could not have done a better job/
於 2024 年 1 月住了 3 晚
Chevanese RediResponse Specialist 於 2024年1月18日回覆
Thank you, Greg, for the feedback about your stay at Red Roof PLUS+ Henderson. We're delighted to hear that you had an excellent stay with us, especially regarding our exceptionally helpful receptionists, the cleanliness of our rooms, along with the other positive features of your stay. We'll take note of your comment about a broader selection of breakfast items and use it to improve our offerings for future guests.We hope to welcome you back for an even better stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 不錯哦

Randolph Haywood

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was fine
於 2023 年 10 月住了 1 晚
Tianna RediResponse Specialist 於 2023年12月24日回覆
Dear Randolph,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Henderson. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

6/10 一般般

Anthony

於 2023 年 12 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年12月23日回覆
Dear Anthony, We at the RED ROOF PLUS+ HENDERSON appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 一般般

真實旅客

團體旅遊
喜歡:整潔度和員工素質
不喜歡:客房舒適度
Overall appearance of the property..not welcoming..could not differentiate between the employees and the customers..no uniforms or name tags..walls very thin..could here the person next door snoring..the mattress was too soft and the bed was sqeaky..the room was clean..the ladies at check in..very nice.
於 2023 年 12 月住了 2 晚
Xao RediResponse Specialist 於 2023年12月19日回覆
Hello Valued Guest,Thank you for sharing your feedback with us. The team at the Red Roof Inn PLUS+ Henderson was pleased to know that you were fond of our clean rooms and nice staff at check-in. However, you made mention of the poor overall appearance of the property and the squeaky beds. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays in the future.Regards,Red Roof Management

8/10 不錯哦

Joseph

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Satisfied for the money!
於 2023 年 12 月住了 4 晚
Toni-Ann RediResponse Specialist 於 2023年12月9日回覆
Dear Joseph,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Henderson. It is so rewarding to read that you enjoyed your stay with us for the price offered for your room . Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 有夠讚

collette

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Toni-Ann RediResponse Specialist 於 2023年12月9日回覆
Hello Collette,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

2/10 很糟糕

Cindi

不喜歡:整潔度、員工素質和住宿環境和硬體
You couldn't pay me to stay here.
於 2023 年 12 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年12月5日回覆
Hello Cindi,It seems that you had a less than satisfactory experience with us here at Red Roof Inn. Your comments are truly disheartening to see. At Red Roof, we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We at Red Roof wish you the best in your future travels. Sincerely, Red Roof Management

6/10 一般般

Rhonda

情侶出遊
喜歡:整潔度、員工素質和設施服務
It was clean and staff was fantastic! We had a ♿️ room which was fine BUT there is no way anyone handicapped could use the shower other than to sit in. No way they could use the showerhead unless could lift a heavy one and it was over 5 foot above head. No way anyone could stand under as it sprayed OVER head to the back wall. Could not take bath in tub either due to drain plug not working and shower seat would not fold up. Some PLEASE fix for next guest!
於 2023 年 11 月住了 1 晚
LaTunde Murrant. Rewards Specialist 於 2023年11月10日回覆
Dear Rhonda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ HENDERSON. Red Roof value you as our guest and welcome your 3/5 score. We are happy to know that your stay was clean and the staff was fantastic. However, regarding your comment of the shower, the drain and any other concern you mentioned. These will be taken into consideration to improve the quality offered to out guest. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

Alma

喜歡:整潔度、員工素質和住宿環境和硬體
Close to shopping centers
於 2023 年 10 月住了 3 晚
Olivia RediResponse Specialist 於 2023年10月18日回覆
Hello Alma,Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Henderson. I am glad our location was convenient for your purposes. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 一般般

Taurino

親子旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
The bathroom the bathtub was draining slow when I took a shower and another guest make a lot of noise knowing the door like 3 am
於 2023 年 10 月住了 1 晚
Olivia RediResponse Specialist 於 2023年10月19日回覆
Dear Taurino, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Henderson. I am disappointed that your experience did not meet your expectations which prompt your 3/5 score. Please accept our sincerest apologies for the bathroom and tub you found to be draining slow and the noise disturbance you encountered. To uphold our company's high standards, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 有夠讚

Irma P

於 2023 年 10 月住了 1 晚
Sharma RediResponse Specialist 於 2023年11月6日回覆
Hello Irma, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 不太好

真實旅客

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年10月11日回覆
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

2/10 很糟糕

Marquata

不喜歡:員工素質
於 2023 年 9 月住了 2 晚
Kerry-Lee RediResponse Specialist 於 2023年10月9日回覆
Hello Marquata, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 有夠讚

Veasna

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Linton Red Roof Management RediResponse Specialist 於 2023年10月10日回覆
Dear Veasna,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 有夠讚

Carmen

於 2023 年 9 月住了 1 晚
Linton Red Roof Management RediResponse Specialist 於 2023年10月10日回覆
Hello Carmen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I were delighted to see your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 有夠讚

Jeff

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Front desk staff was very friendly and helpful!
於 2023 年 9 月住了 1 晚

4/10 不太好

Jason

家庭旅遊
不喜歡:住宿環境和硬體
Not so good. Made to feel less important than the other guests. Choose to remember and forget. Not a good combination for customer service.
於 2023 年 9 月住了 3 晚
Gabrielle RediResponse Specialist 於 2023年9月7日回覆
Dear Jason,Thank you for your review following your stay at Red Roof Inn PLUS+ Henderson. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the customer service received was less than ideal, which was saddening to read. Guest feedback, like yours, aids us at Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, GabrielleRediResponse Specialist

2/10 很糟糕

Nasia

親子旅遊
不喜歡:設施服務
This place is nasty and they have roaches and bed bugs
於 2023 年 8 月住了 3 晚

10/10 有夠讚

CELINE

喜歡:員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Nishaye Red Roof Management 於 2023年8月27日回覆
Dear Celine,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Henderson. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 一般般

Michael,Cottonwood

於 2023 年 8 月住了 1 晚
Nishaye Red Roof Management 於 2023年8月9日回覆
Hi Michael,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Henderson. We strive to provide guests with all the comforts of home, so I am disappointed to see your 3/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 有夠讚

william

於 2023 年 7 月住了 1 晚
Tianna RediResponse Specialist 於 2023年8月23日回覆
Hello William,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 有夠讚

Roslyn

於 2023 年 7 月住了 2 晚
Tianna RediResponse Specialist 於 2023年8月15日回覆
Hello Roslyn,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

10/10 有夠讚

Roslyn

於 2023 年 7 月住了 2 晚
Tianna RediResponse Specialist 於 2023年8月15日回覆
Hello Roslyn,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

8/10 不錯哦

Dolores

家庭旅遊
喜歡:整潔度和員工素質
KF
We needed a hotel for one night before returning home. Lobby looked very nice. The desk clerk was very nice. The hall outside our room could use an update. The same with the room. The bed had seen better days but was comfortableand had a good nights sleep and the shower was enjoyable
於 2023 年 7 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年7月17日回覆
Thank you for taking a moment to leave a review, Dolores. Myself and the staff at the Red Roof Inn PLUS+ Henderson appreciate your 8/10 score following your stay. I am happy that you were pleased with our nice staff, enjoyable shower and the other highlights mentioned. However, you stated that the hall outside could use an update. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist

2/10 很糟糕

Brandon

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Don’t stay here
Can’t get deposit back. Called they don’t know what’s going on she’s telling me she is too busy to check. Rooms are very old wood chipping hallways are dirty walls are dirty definitely don’t recommend
於 2023 年 7 月住了 1 晚
Gabrielle RediResponse Specialist 於 2023年7月16日回覆
Dear Brandon,Thank you for your review following your stay at Red Roof Inn PLUS+ Henderson. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the unclean hallway, dirty walls and the other concerns mentioned hindered your experience, which was saddening to read. In regards to the deposit, please allow 7 - 14 days for it to be reflected in your account. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

2/10 很糟糕

Marianita

於 2023 年 7 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年7月10日回覆
Hello Marianita, Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

8/10 不錯哦

Joseph

於 2023 年 7 月住了 1 晚
Antonio,RediResponse Specialist 於 2023年7月29日回覆
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 有夠讚

Camesha

喜歡:員工素質
Easy check in and parking. The front desk person was very friendly.
於 2023 年 7 月住了 1 晚
Toni-Ann RediResponse Specialist 於 2023年7月9日回覆
Hello Camesha,Myself and the staff appreciate your comments regarding your recent stay at the Red Roof Inn. We always enjoy hearing about the positive experiences our guests have at our hotels, especially regarding the easy check in, parking and our staff service being to your liking. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 一般般

Michael

喜歡:整潔度、員工素質和住宿環境和硬體
Overall it would be a 5 except there's a dog that won't stop barking.
於 2023 年 6 月住了 1 晚
Tianna RediResponse Specialist 於 2023年6月24日回覆
Hello Michael, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Henderson. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. However, I sincerely apologize for the disturbances caused by the dog. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Tianna RediResponse Specialist

10/10 有夠讚

Kenneth

於 2023 年 6 月住了 1 晚
Abigail RediResponse Specialist 於 2023年7月4日回覆
Hello Kenneth,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Henderson and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

8/10 不錯哦

Rennie

於 2023 年 6 月住了 1 晚
Olivia RediResponse Specialist 於 2023年6月6日回覆
Hello Rennie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

8/10 不錯哦

Margarito

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 5 月住了 4 晚
Kamaria RediResponse Specialist 於 2023年5月31日回覆
Hello Margarito, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ HENDERSON and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria RediResponse Specialist

4/10 不太好

Logan

喜歡:整潔度和員工素質
於 2023 年 5 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年5月30日回覆
Dear Logan, We at the RED ROOF PLUS+ HENDERSON are saddened by your scoring of 2/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

10/10 有夠讚

Taurino

於 2023 年 5 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年6月18日回覆
Dear Taurino, We at the RED ROOF PLUS+ HENDERSON are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 不錯哦

robin

於 2023 年 5 月住了 4 晚
Adraine Red Roof Management 於 2023年5月23日回覆
Hello Robin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Henderson and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

10/10 有夠讚

Harold

喜歡:員工素質
於 2023 年 5 月住了 1 晚
Adraine Red Roof Management 於 2023年5月23日回覆
Hello Harold, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Henderson and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

6/10 一般般

lory

於 2023 年 5 月住了 1 晚
Kerry-Lee RediResponse Specialist 於 2023年5月19日回覆
Dear Lory, We at the RED ROOF PLUS+ HENDERSON appreciate your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist