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水磨坊飯店 - 貝斯特韋斯特精選修爾住宿的評分

3 out of 5
水磨坊飯店 - 貝斯特韋斯特精選修爾住宿
London Road, Bourne End, Hemel Hempstead, England

評論

6.6
10 分，有夠讚；237 則評論中有 34 則" "
8 分，不錯哦；237 則評論中有 78 則" "
6 分，一般般；237 則評論中有 64 則" "
4 分，不太好；237 則評論中有 34 則" "
2 分，很糟糕；237 則評論中有 27 則" "

7.4/10

整潔度

7.0/10

員工素質

6.8/10

設施服務

6.4/10

住宿環境和硬體

評論

8/10 不錯哦

真實旅客

喜歡：員工素質
於 2019 年 6 月住了 1 晚
The Watermill Hotel 於 2019年8月9日回覆
Hi, Thank you for taking time to review our property ,your feedback is very important to us.We hope you will come back and see us again soon. Kind Regards,

6/10 一般般

真實旅客

於 2019 年 6 月住了 2 晚
The Watermill Hotel 於 2019年8月8日回覆
Hi, Thank you for taking time to review our property,your feedback is very important to us.We hope you will come back ad see again soon. Kind Regards,

10/10 有夠讚

BIBA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
very good experience!
於 2018 年 7 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
Good location from the workplace...rooms are okey....but not too soundproof...and they are clean.....check in was alright but there were little propblems upon check in (1x i was checked into someone elses room...2nd time they did not have the booking upon arrival) ...staff was helpful and friendly to solve it...good breakfast
於 2020 年 2 月住了 3 晚

2/10 很糟糕

A

商務旅客
不喜歡：員工素質
Won’t stay again
Room was freezing and took ages to warm up via the air conditioning Then no hot water in the morning for a shower Staff didn’t seem to care on check in or out
於 2020 年 2 月住了 1 晚
. 於 2020年2月21日回覆
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently in the process of structure refurbishments and would like to assure you that we are further training our staff in order to provide you with the service and warm welcome that you deserve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I didnt like the fact the hotel and especislly the restaurant was very cold. No heating working.
於 2020 年 1 月住了 1 晚
. 於 2020年2月21日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 有夠讚

Kenneth，Orlando, Florida

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Surpasses expectations. Room was excellent. Gentlemen named Jude at the front desk was extremely nice.
於 2020 年 1 月住了 1 晚
. 於 2020年2月21日回覆
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 不錯哦

真實旅客

喜歡：員工素質和設施服務
於 2019 年 11 月住了 1 晚

8/10 不錯哦

Mark

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
One Night Stay
Clean room, great restaurant choice and good food. The only negative was it took a little time to get connected using the guest Wifi and breakfast was OK but as a whole very good.
於 2019 年 11 月住了 1 晚

8/10 不錯哦

Thomas

商務旅客
喜歡：員工素質
Accommodation okay but could do with a better update, breakfast was okay selection but hot buffet was poor only thing correct temperature was the hashbrowns . When I mentioned the Tomato Sauce had run out the lady serving look at me to say what do you expect me to do!! there after there was no replacement. At £98 B&B will not say again
於 2019 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 10 月住了 2 晚

8/10 不錯哦

Malcolm

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good comfortable quite hotel
於 2019 年 10 月住了 1 晚

2/10 很糟糕

Doug

商務旅客
喜歡：整潔度
不喜歡：員工素質
What a shame, the new rooms are lovely but...
On arrival, there were no staff anywhere, one customer in the deserted bar, an empty dining room, no one. Eventually a member of staff appeared, with no apology. The room was tired but OK, however in the morning none of the lights int he room, including the bathroom worked, meaning a shave by the torch on my phone. Unlikely I will return.
於 2019 年 10 月住了 1 晚

6/10 一般般

Sarah

於 2019 年 9 月住了 1 晚

4/10 不太好

Paul

家庭旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Uncomfortably annoying 😡
The room was very dated, worn out carpet, hideous bathroom suit with mould around the sink , door handle hanging off, noisy heating, overpriced room, didn’t bother using any other facilities went elsewhere 😡
於 2019 年 9 月住了 2 晚
Alisha 於 2019年10月17日回覆
Dear Paul, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards,

8/10 不錯哦

Marcus

喜歡：整潔度和客房舒適度
Reasonably happy!
Nice clean hotel. However there seemed to be a bit of a mix up with the booking at check-in. Probably due to the fact I had to amend the booking. There also seemed to be an over charge from the original booking. I had been charged for superior rooms after I amenended. We were given standard rooms, I think there seems to be a lack of communication between the hotel and hotels.com!
於 2019 年 9 月住了 3 晚

8/10 不錯哦

Melissa

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
value for money
great location. great space and easy parking. Lovely outside area for eating. Very friendly staff.
於 2019 年 9 月住了 1 晚
Alisha 於 2019年10月17日回覆
Hi, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to apologise for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Watermill Hotel

4/10 不太好

Andrew

喜歡：整潔度和客房舒適度
不喜歡：員工素質和住宿環境和硬體
Soulless and poor sevice
This hotel was soulless no atmosphere ,the room were tired bits hanging off hear and there, service was poor we arrived back at the hotel @10.30 pm had drink beer was awful (gassy too much head) and was not able to order any food not even a bag of crisps. we asked for some biscuits to take to the room ans were offered 3 biscotti, Not a good experience
於 2019 年 9 月住了 1 晚
The Watermill Hotel 於 2019年9月29日回覆
Dear Andrew, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01442349955. Kind Regards, Alisha

10/10 有夠讚

Julia

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚
Alisha 於 2019年10月17日回覆
Dear Julia, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. I would like to apologise for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, The Watermill Hotel

10/10 有夠讚

Paul

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Alisha 於 2019年8月23日回覆
Dear Paul, Thank you for taking time to review our property.Your feedback is very important to us.We hope you will come back and see us again soon.Thank you once again. Kind Regards,

4/10 不太好

N，London

團體旅遊, 家庭旅遊
不喜歡：設施服務和住宿環境和硬體
1) Good location with nice garden and river 2) Most rooms do not have air conditioning even though the website says air conditioned rooms. 3) Staff gave us rooms in different blocks even though we had one booking as a family. Hotel policy should be reviewed as rooms under one policy should not be so far apart. 4) Room service was not available after 10:30pm 5) Coffee machine was broken
於 2019 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 7 月住了 1 晚
Alisha 於 2019年8月8日回覆
Hi, Thank you for taking time to review to review our property,your feedback is very important to us.We hope you will come back and see us again soon. Kind Regards,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 7 月住了 1 晚
The Watermill Hotel 於 2019年8月8日回覆
Hi, Thank you for taking time to review our property,your feedback is very important to us .We hope you will come back and see us again soon. Thank you once again. Kind Regards,

2/10 很糟糕

Christine

於 2019 年 7 月住了 2 晚

8/10 不錯哦

Matt

喜歡：員工素質、住宿環境和硬體和客房舒適度
A good all-rounder
The stay itself was great, the shower was grotty and didn’t drain away properly, but other than that top show.
於 2019 年 7 月住了 1 晚
The Watermill Hotel 於 2019年8月8日回覆
Dear Matt, Thank you for taking time to review our property,your feedback is very important to us.we hope you will come back and see us again soon. Kind Regards,

2/10 很糟糕

真實旅客

不喜歡：整潔度
Restauarant never open when it is food cold can’t eat it managers customer service needs reviewing
於 2019 年 6 月住了 1 晚
The Watermill Hotel 於 2019年8月9日回覆
Hi, Thank you for your feedback.We would like apologise for the inconvenience caused and we do hope that you will back to see us again soon,so that we can get another chance to provide you with a comfortable stay with us.Thank you once again for your review. Kind Regards,

10/10 有夠讚

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful setting - bitcdated but very clean & comfortable
於 2019 年 6 月住了 1 晚
The Watermill Hotel 於 2019年8月8日回覆
Hi, Thank you for taking time to review our property,your feedback is very important to us.We hope you will come back and see us again soon.Thank you once again. Kind Regards,

4/10 不太好

Steven

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 1 晚
The Watermill Hotel 於 2019年8月9日回覆
Thank you for taking time to review our property,your feedback is very important to us .We hope you will come back and see us again soon. Kind Regards,

6/10 一般般

真實旅客

團體旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Room was large but the bed had seen better days and the pressure in the shower was pathetic.
於 2019 年 6 月住了 1 晚
The Watermill Hotel 於 2019年8月9日回覆
Hi, Thank you for your feedback we really do appreciate it.We would would like to assure you that we are currently in the process of structure refurbishments and we do hope that you will come back and see us again soon. Kind Regards,

6/10 一般般

真實旅客

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The lovely thing about this hotel is the location, with the river running under the main hotel and the watermill itself. Unfortunately the whole place is very tired and needs a complete refurb. We couldn't use the shower as the head was completely filthy. The evening dinner was okay, but the full English breakfast was pretty cold!
於 2019 年 5 月住了 1 晚

6/10 一般般

真實旅客

情侶出遊
不喜歡：整潔度、員工素質和設施服務
Mattress was very soft and was difficult to get good nights sleep
於 2019 年 5 月住了 1 晚

6/10 一般般

Paul

喜歡：整潔度和客房舒適度
Average hotel at best.
於 2019 年 4 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 4 月住了 1 晚

6/10 一般般

真實旅客

喜歡：員工素質
不喜歡：客房舒適度
Beds are a small double and not as comfortable as the other nearby hotel but it is a convenient location with plenty of parking and it’s in the middle of the village.
於 2019 年 4 月住了 1 晚

10/10 有夠讚

Julie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It’s lovely to see the TLC the hotel needs taking place. This work didn’t impact on this lovely cosy hotel. Wonderfully warm and clean.
於 2019 年 4 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 2 月住了 1 晚

8/10 不錯哦

Anthony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A very nice stay.
Great room for the price. Only thing I would say is the mattress wasn’t firm enough and dipped in the middle.
於 2019 年 3 月住了 1 晚
Watermill Hotel 於 2019年4月30日回覆
Thank you for your visit and thank you for letting us know, we apologise for any inconvenience. We hope that you will visit us again. Kind Regards Watermill Hotel Team

6/10 一般般

真實旅客

不喜歡：設施服務
於 2019 年 3 月住了 1 晚

8/10 不錯哦

Rob

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Recent stay and suggestion
May I suggest that you sign up to Defense Discount Card scheme and also, Blue Light Card scheme. These are the official government endorsed discount schemes for armed services and emergency service worker. Paramedics and soldiers like me, who work for the NHS, don’t earn a huge sum so the comfort of nice hotels like yours is often denied us due to cost. Thank you for a very pleasant 2 nights during my somewhat unpleasant 3 NHS shifts.
於 2019 年 3 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
於 2019 年 3 月住了 4 晚

10/10 有夠讚

WILLIAM

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
SUPER PLACE
LOVELY PLACE TO STAY VERY CLEAN AND COMFORTABLE
於 2019 年 3 月住了 1 晚
Watermill Hotel 於 2019年4月30日回覆
Thank You for your visit, we are glad that you enjoy your stay at our hotel. Waiting for your next visit. Kind Regards Watermill Hotel Team

4/10 不太好

Julie

不喜歡：住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 2 月住了 1 晚

10/10 有夠讚

Anthony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Review
Very good
於 2019 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent location for business in the West Herts area
於 2019 年 1 月住了 1 晚
Ioli Mazgaltzidou- Guest Service Executive 於 2019年1月31日回覆
Thank you for taking the time to review our property. We are very glad to hear that our location best matched your needs and we look forward to welcoming you back in the near future.

10/10 有夠讚

Akber

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚

8/10 不錯哦

Kevin

喜歡：整潔度和員工素質
Birthday Trip 2018
We only stayed one night, so it’s difficult to assess the hotel properly. The room itself was very comfortable, but the bed sagged slightly.
於 2018 年 12 月住了 1 晚

6/10 一般般

真實旅客

於 2018 年 12 月住了 1 晚

4/10 不太好

真實旅客

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The hotel was in need of a good cleaning. The rooms should have been cleaner.
於 2018 年 12 月住了 1 晚
Ioli Mazgaltzidou- Guest Service Executive 於 2018年12月20日回覆
Thank you very much for taking the time to review our property. Your feedback is important to us and we will be using it to implement improvements to ensure we offer a better experience for guests in the future. On behalf of our entire team we would like to apologise for your recent experience with us, we have forwarded your feedback to the housekeeping team and we will ensure that we provide the highest standards of cleanliness in our hotel. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Regards