I specifically booked this hotel for the pool, steam and sauna. The changing room was filthy and very run down. as was the pool and areas around it. It was all badly maintained and in need of a refit, I flagged this with the duty manager, who was excellent - apologising and explaining a refit was happening in future and had been signed off. Her customer service skills were excellent, as was Zoe on the leisure desk reception. I was offered dinner as compensation, which was very much appreciated. The room was fine and immaculately clean, although the pillows weren’t comfortable and the tea and coffee facilities were basic. Food was excellent in the restaurant and good service. There are very little amenities in walking distance, only an expensive garage with M&S concession next to the hotel. Parking is good - it’s an extra charge unless pre-booked.