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The Heidelberg Exzellenz Hotel

3.5 star property
Guests at this charming hotel enjoy seamless connectivity with express check-in and check-out services, while the helpful staff ensures a smooth, memorable stay.

Choose dates to view prices

Heidelberg Exzellenz Hotel offers modern convenience and attentive service. Enjoy in-room WiFi, a business center, and a meeting room. Laundry service adds ease, while the staff impresses with their helpful approach.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Business services
  • Laundry
The current price is NT$3,762
NT$4,025 total
includes taxes & fees
May 31 - Jun 1
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About this property

The Heidelberg Exzellenz Hotel

  • Hotel near Heidelberg Castle
  • The Heidelberg Exzellenz Hotel provides amenities like dry cleaning/laundry services and a business center. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
    • Express check-in, 1 meeting room, and an elevator
    • Laundry services, luggage storage, and a reception hall
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All guestrooms are individually decorated, and offer comforts such as pillow menus, as well as amenities like free WiFi. Guest reviews give good marks for the clean rooms at the property.
  • Other conveniences in all rooms include:
    • Bathrooms with tubs or showers and hair dryers
    • Flat-screen TVs with cable channels
    • Wardrobes/closets, mini fridges, and daily housekeeping

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May 31 - Jun 1
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (7:00 AM - 7:00 PM) and Saturday - Sunday (8:00 AM - 5:00 PM)
Guests will receive lockbox information
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, lockbox

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 9 for children
  • Self parking fee: EUR 15 per night
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Frequently asked questions

Is The Heidelberg Exzellenz Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at The Heidelberg Exzellenz Hotel?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at The Heidelberg Exzellenz Hotel on 2026/5/31 start from NT$3,762, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 15 per night.

What time is check-in at The Heidelberg Exzellenz Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at The Heidelberg Exzellenz Hotel?

Check-out is at 11 AM.

Where is The Heidelberg Exzellenz Hotel located?

Located in Weststadt, this hotel is within 1 mi (2 km) of Neckar Valley-Odenwald Nature Park and Heidelberg Castle. Schatzkammer and Körperwelten Museum are also within 10 minutes. Heidelberg Seegarten Tram Stop is only a 5-minute walk and Heidelberg (West) Central Station Tram Stop is 19 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.6

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 283 out of 468 reviews
Rating 8 - Good. 155 out of 468 reviews
Rating 6 - Okay. 22 out of 468 reviews
Rating 4 - Poor. 4 out of 468 reviews
Rating 2 - Terrible. 4 out of 468 reviews

Reviews

Verified

10/10 Excellent

Jodie

Liked: Cleanliness, amenities, property conditions & facilities
It was the most perfect place to stay. Large, modern rooms all located in a great location.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

shirin

Liked: Amenities
Very friendly and helpful staff, nice and clean rooms. Lovely hotel.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Derrick

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, beautifully unique and large rooms, comfortable heat control in the winter, and a great shower/tub. It's an old building so noise travels between rooms.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to public transportation. Walking distance to great restaurants, sightseeing and shopping. Lovely breakfast for a fee. Friendly staff.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay at the Heidelberg Exzellence Hotel

Excellent stay at the Heidelberg Exzellence Hotel. Hotel was nicely located to all amenities and attractions. The hotel was clean, and the staff was great.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Steph

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying at this hotel! It was nice, clean, conveniently located, quiet, and had a/c which was great during the hot summer weather. Staff were pleasant and helpful too.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to Old City; castle, shopping and great dining.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot close to all amenties, clean hotel, nice reception, beds are a bit small but comfortable
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Hartmut

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and staff very friendly.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Kaustubh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the place was conveniently located near the station.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location and good Service!
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay! I have stayed before and loved it then. The staff is friendly, breakfast is perfect. There is no A/C so the rooms can get warmer but a great hotel just outside the old town!
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Ligia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and convenient location
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and convenient location in a quiet area. Very walkable.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Rogerio

Liked: Cleanliness, staff & service, property conditions & facilities
Great place they say 3 stars but I think 5!! Staff very friendly and welcoming.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second time here

We absolutely love the breakfast there. Better than most hotels…super friendly staff!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Mishell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, everything is so close to within walk, or you can catch a bus or the tram easily. The hotel itself is so nice and clean. Wonderful atmosphere and a lovey experience all together!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and in a safe location.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Ka sin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff and great service
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Walking distance to old city, wuth plenty of shops and great food. Parking on street could be a challenge, i was looking .
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Jonathan S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk has limited hours but fortunately there is a lock box that they put my room key into. Front desk staff was super helpful in answering questions about getting around.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, room and staff. Zero complaints.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

kamran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Jessica in the front office is the best staff and star of the hotel. She is so nice and helpful and she makes you feel welcomed.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night stay for football

A 2 night stay in Heidelberg for the Hoffenheim match. A large room, comfy bed. Hotel met my needs for the duration of the trip.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

ENFU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff, not the best location, 18 minutes walk from the train station.
Stayed 1 night in Sep 2024