大廳

哈斯布魯克高地 - 梅多蘭茲假日飯店 - IHG 旗下飯店的評分

3 out of 5

評論

8.2

非常好

10 分,有夠讚;1000 則評論中有 505 則" "
8 分,不錯哦;1000 則評論中有 239 則" "
6 分,一般般;1000 則評論中有 105 則" "
4 分,不太好;1000 則評論中有 62 則" "
2 分,很糟糕;1000 則評論中有 89 則" "

8.6/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

4/10 不太好

Xianhui

喜歡:員工素質、設施服務和住宿環境和硬體
不喜歡:整潔度
I stayed at this hotel for three nights, the first night I checked in at midnight night and something very unpleasant on the second day at deep night: I saw a small worm moving on my bed sheet …I checked and realized they high possibly did change sheet when I checked in the first night , can’t believe it’s an IHG hotel.
GM 於 2023年1月7日回覆
Dear Xianhui,It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us.Sincerely,Jennifer FlandGeneral Manager

10/10 有夠讚

JOHN

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel isclean and easy to get to. Lots of parking and countless dining gas and big box. Staff was excellent. Thank you again.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月20日回覆
Dear JOHN, Thank you for taking the time to write. I'm happy that our service and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Jennifer Fland, GM

8/10 不錯哦

Lusia

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good place to stay very clean and nice everything. Besides McDonald's and a gas station there's not really around.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月16日回覆
Dear Lusia, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Jennifer Fland, GM

10/10 有夠讚

Francheska

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent stay. I loved it so much I stayed an additional night
於 2024 年 5 月住了 1 晚
GM 於 2024年5月10日回覆
Dear Francheska,Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Jennifer Fland, GM

8/10 不錯哦

Giulio

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice clean hotel, very friendly staff, reasonably quiet.
於 2024 年 4 月住了 3 晚
GM 於 2024年5月8日回覆
Dear Giulio, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and quiet accommodations made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Jennifer Fland, GM

10/10 有夠讚

Mike

喜歡:整潔度、員工素質和住宿環境和硬體
Everything was nice
於 2024 年 5 月住了 1 晚
GM 於 2024年5月8日回覆
Dear Mike, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Jennifer Fland, GM

6/10 一般般

Michael

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Facility is very dated. Room interior was updated, but do not understand why the handicapped shower, with roll-in (no curb) sloped away from the shower. The floor of the main bath area got soaked and held water. Most annoying was looking for ice machine. Room was on first floor, and there were signs in the hall pointing to Ice Machine, until they stopped. Turns out machine is on second level, but no signage for that aspect. Had to go to front desk to find it out.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月6日回覆
Dear Michael, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. I have taken note about the signage for ice. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Jennifer Fland, GM

10/10 有夠讚

Vladan

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent!
於 2024 年 4 月住了 1 晚
GM 於 2024年4月23日回覆
Dear Vladan, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jennifer Fland, GM

2/10 很糟糕

Jaime

不喜歡:整潔度和住宿環境和硬體
The hallway smelled like cannabis. The bathroom was not clean.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月22日回覆
Dear Jaime, Our goals are to offer a clean, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are a smoke-free hotel and do our very best to obtain guest compliance. Thank you for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Jennifer Fland, GM

2/10 很糟糕

Robert

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
The section of rooms we were in are older and out dated. You can hear other rooms activities, ie shower running, toilets flushing, people talking, along with outside noises and activities... One of the rooms i booked at 4:30am someone attempted to make entry with a hotel key that was issued by the front desk. They tried numerous times but couldnt because of security latch. Safety was definitely compromised.
於 2024 年 4 月住了 1 晚
Stephanie Kreyl - Front Office Manager 於 2024年4月12日回覆
Good Afternoon Robert,I am very sorry to hear about these issues during your recent stay with us. We take the safety of our guests and staff very seriously here, and I apologize that another guest attempted entry into your room. We will be sure to speak to the housekeeping staff as well as the front desk to ensure that this does not happen again.

10/10 有夠讚

Samiyah

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super clean and amazing staff! Thanks for the great hospitality!
於 2024 年 4 月住了 2 晚
GM 於 2024年4月11日回覆
Dear Samiyah, It's wonderful to hear that you enjoyed your stay with us and that you were satisfied with the cleanliness of our facilities and the friendliness of our staff. Thank you for recognizing all of our staff members in your review. Our team members take pride in their work and are passionate about providing the best possible experience to our guests. We truly appreciate your kind words and look forward to your next visit. Best, Jennifer Fland, GM

10/10 有夠讚

Victor

Great place to stay
於 2024 年 4 月住了 2 晚
GM 於 2024年4月11日回覆
Dear Victor, Thanks for sharing this glowing review of your experience with us. We appreciate the support and hope to host you again. Best, Jennifer Fland, GM

8/10 不錯哦

Bryant

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Besides the paint coming off of the bathroom ceiling was a pretty good day. Staff is very friendly and helpful
於 2024 年 4 月住了 2 晚
GM 於 2024年4月7日回覆
Dear Bryant, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed our customer service, and I have noted your recommendations regarding the paint. Thank you for your time in reviewing our hotel. Sincerely, Jennifer Fland, GM

10/10 有夠讚

Shelley

於 2024 年 3 月住了 1 晚
GM 於 2024年4月23日回覆
Dear Shelley, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Jennifer Fland, GM

2/10 很糟糕

Rossana

家庭旅遊
不喜歡:設施服務
Room was so far away from exit
於 2024 年 3 月住了 1 晚
GM 於 2024年3月29日回覆
Dear Rossana, Thank you for choosing us. We apologize that your room's location did not meet your expectations. We appreciate your feedback and hope to have the opportunity to better serve you on a return visit. Sincerely, Jennifer Fland, GM

10/10 有夠讚

William

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great value
於 2024 年 3 月住了 1 晚
GM 於 2024年3月29日回覆
Dear William, Thank you for your patronage. We are so happy to know you enjoyed your stay and our overall value. Please visit again soon. Best, Jennifer Fland, GM

6/10 一般般

Said

喜歡:員工素質
Very noisy.
於 2024 年 3 月住了 2 晚
GM 於 2024年3月28日回覆
Dear Said, I'm truly sorry to hear that noise pollution disrupted your stay and made you feel uncomfortable. As our guest, your comfort and satisfaction are of utmost importance, and I regret that we fell short of your expectations. Your feedback is incredibly valuable to us as it helps us improve our services and provide a better experience for future guests. Thank you for taking the time to share your review with us. Sincerely, Jennifer Fland, GM

2/10 很糟糕

Mary

於 2024 年 3 月住了 5 晚
GM 於 2024年4月15日回覆
Dear Mary, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Jennifer Fland, GM

10/10 有夠讚

Jocelyn

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
My sister and I had an excellent experience at the Holiday Inn. The room was clean and comfortable. The staff was very pleasant. The hot breakfast buffet was an added perk that made our stay even better. The hotel was about 10 minutes away from the American Dream Mall which was very convenient. We'll definitely stay here again the next time we come!
於 2024 年 3 月住了 2 晚
GM 於 2024年3月18日回覆
Dear Jocelyn, We love hearing our guests say they will return to our Holiday Inn. Just that simple vote of confidence speaks volumes about their experience with us. Thank you for your compliments, and please revisit us soon. Best, Jennifer Fland, GM

10/10 有夠讚

Adrienne

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Poliane

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The place is clean and comfortable.
於 2024 年 3 月住了 2 晚
GM 於 2024年3月12日回覆
Dear Poliane, We're thrilled to hear that you enjoyed your stay in our sparkling clean accommodations in Hasbrouck Heights! We'll make sure to pass on your kind words to our dedicated housekeeping team, who work tirelessly to maintain our high standards. Please know you're always welcome back anytime you return to the area! Best, Jennifer Fland, GM

10/10 有夠讚

Brian

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location. Clean room
於 2024 年 3 月住了 1 晚
GM 於 2024年3月9日回覆
Dear Brian, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Jennifer Fland, GM

10/10 有夠讚

Januarie Q

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Property was clean and staff was professionally.
於 2024 年 3 月住了 1 晚
GM 於 2024年3月2日回覆
Dear Januarie Q, Thank you for taking the time to write. I’m happy to hear that our service and cleanliness made for an enjoyable stay. A return visit is the best compliment! Best, Jennifer Fland, GM

8/10 不錯哦

Sandra

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice atmosphere. To noisy at night.
於 2024 年 2 月住了 1 晚
GM 於 2024年3月2日回覆
Dear Sandra, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable, but I'm sorry for any noise pollution. Your feedback, which highlights our successes and areas for improvement, helps us to achieve that goal. We look forward to your return trip. Best, Jennifer Fland, GM

10/10 有夠讚

Erika

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great. Rooms were clean.
於 2024 年 2 月住了 2 晚
GM 於 2024年3月2日回覆
Dear Erika, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Jennifer Fland, GM

10/10 有夠讚

Lorena

喜歡:整潔度、員工素質和住宿環境和硬體
Quit
於 2024 年 2 月住了 1 晚
GM 於 2024年3月1日回覆
Dear Lorena, I am glad our Holiday Inn provided you with a five-star experience while visiting Hasbrouck Heights. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Jennifer Fland, GM

10/10 有夠讚

Chris

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great customer service
於 2024 年 2 月住了 1 晚
GM 於 2024年3月1日回覆
Dear Chris, We strive to provide top-notch customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Jennifer Fland, GM

10/10 有夠讚

john

於 2024 年 2 月住了 1 晚

8/10 不錯哦

David,Old Orchard Beach

喜歡:整潔度、員工素質和住宿環境和硬體
Really good location with easy access off route 17 putting you close to route 80 route 46 and route 4. The staff was excellent and everyone we encountered was pleasant. The only thing keeping them from five stars would be that the bathroom could use some more work. It is clean, but you can tell they’re just wiping stuff when they actually need to go ahead and clean stuff.
於 2024 年 2 月住了 3 晚
GM 於 2024年2月26日回覆
Dear David, We're glad to hear from you and appreciate your review. I’m delighted you enjoyed our hotel, friendly service, and central location. My apologies regarding your bathroom's cleanliness; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Jennifer Fland, GM

10/10 有夠讚

Paul

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Mark

喜歡:整潔度、員工素質和住宿環境和硬體
Close to where I was doing business. Rooms are a bit dated but clean
於 2024 年 2 月住了 5 晚
GM 於 2024年2月17日回覆
Dear Mark, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding our decor. Thank you for taking the time to review our hotel. Best, Jennifer Fland, GM

10/10 有夠讚

James

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rooms are clean and spacious. Customer care was outstanding. Breakfast options (buffet) was delicious.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月17日回覆
Dear James, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Jennifer Fland, GM

8/10 不錯哦

edward

喜歡:整潔度、員工素質和住宿環境和硬體
We’ll run
於 2024 年 2 月住了 1 晚
GM 於 2024年2月22日回覆
Dear edward, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Jennifer Fland, GM

8/10 不錯哦

Avon

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place
於 2024 年 2 月住了 2 晚
GM 於 2024年2月12日回覆
Dear Avon, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jennifer Fland GM

8/10 不錯哦

Brett

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Ashley

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful man at the front desk
The gentleman at the front desk was wonderful. It’s been a really long time since I experienced decent customer service but this gentleman (I wish I caught his name) was so kind, helpful and really went above and beyond. When our key didn’t work for the room he not only got it fixed immediately but he walked me to the room to make sure it work and asked if room was up to our standards, even went as far as to offer to change us to a different room if it wasn’t (which wasn’t necessary as the room was perfectly fine for our needs). I would recommend this hotel to anyone staying in the area. On top of this the price was great.
於 2024 年 2 月住了 1 晚
GM 於 2024年2月9日回覆
Dear Ashley, I know I am biased, but I feel we have the finest staff in the Meadowlands. Thank you for taking time out of your day to rate your experience and compliment a member of our team here. We enjoyed hosting you and hope to welcome you back soon. Best, Jennifer Fland, GM

8/10 不錯哦

Vivian

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚

6/10 一般般

andrea

不喜歡:員工素質和住宿環境和硬體
La habitación era muy pequeña y diferente a la anterior
於 2024 年 2 月住了 1 晚
GM 於 2024年2月4日回覆
Dear andrea, I’m sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Jennifer Fland GM

10/10 有夠讚

Chris

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Moe 於 2024年2月3日回覆
Thank you for your time in sharing your kind review, and please visit us again.

10/10 有夠讚

karen

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Moe 於 2024年2月3日回覆
Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.

8/10 不錯哦

Miguel Luis

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

hangsuk

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Tahj

喜歡:整潔度、員工素質和住宿環境和硬體
Really love this hotel
於 2024 年 1 月住了 1 晚
GM 於 2024年1月25日回覆
Dear Tahj, We loved hosting you and already look forward to your return! Thank you for taking the time to let the staff and other travelers know that the Holiday Inn Hasbrouck Heights-Meadowlands is a phenomenal option for a tremendous stay. We value your business and hope you come back sooner rather than later. Best, Jennifer Fland, GM

6/10 一般般

Peggy

團體旅遊, 家庭旅遊
喜歡:整潔度和設施服務
不喜歡:員工素質
The guy at the reception desk was not professional. Rude & made us wait for nothing. We travel often and never seen such bad service at a hotel reception desk.
於 2023 年 12 月住了 1 晚
GM 於 2024年1月24日回覆
Dear Peggy, I apologize for the unfriendly and unwelcoming behavior you experienced during your visit. It is unacceptable for any of our associates to treat our guests in such a manner. Thank you for taking the time to submit your review. We will address this matter with our team to ensure it doesn't happen again. Please consider visiting us again in the future. Sincerely, Jennifer Fland, GM

10/10 有夠讚

Goran

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Ryan

於 2024 年 1 月住了 1 晚
GM 於 2024年1月24日回覆
Dear Ryan, Thank you for taking the time to review our hotel. We are delighted to see that you enjoyed your stay with us. We appreciate your business and hope to have the pleasure of welcoming you again. Best, Jennifer Fland, GM

10/10 有夠讚

Ian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Moe 於 2024年2月4日回覆
Thank you for rewarding us with a five-star review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel.

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The room was great. The breakfast service was AWESOME! The front desk crew was very helpful.
於 2024 年 1 月住了 5 晚
GM 於 2024年1月18日回覆
Dear Anonymous, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jennifer Fland, GM

10/10 有夠讚

Antoine

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
👍🌟🌟🌟🌟🌟
於 2024 年 1 月住了 1 晚
GM 於 2024年1月18日回覆
Dear Antoine, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Jennifer Fland, GM

8/10 不錯哦

Christopher John

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
GM 於 2024年1月15日回覆
Dear Christopher John, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Jennifer Fland, GM