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The Douglas Hotel

3.0 star property
Guesthouse in Hartlepool with a bar

Choose dates to view prices

In the heart of the city, The Douglas Hotel offers a warm welcome with a bar and free in-room WiFi. Connect with colleagues in meeting rooms or plan your next event at the banquet hall; tour/ticket assistance is also available to help you explore.

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Air conditioning
  • Free WiFi
  • Business services
The current price is NT$1,342
NT$1,776 total
includes taxes & fees
Dec 15 - Dec 16

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Single Room, 1 Twin Bed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Twin Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 56 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, 2 Twin Beds

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 100 sq ft
  • Sleeps 2
  • 2 Twin Beds
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About the neighborhood

Map
2 Grange Road, Hartlepool, England, TS26 8JA

What's nearby

  • Victoria Park - 7 min walk - 0.6 km
  • Hartlepool Maritime Experience - 14 min walk - 1.2 km
  • Museum of Hartlepool - 14 min walk - 1.2 km
  • Ward Jackson Park - 16 min walk - 1.4 km
  • Monkey Statue - 3 min drive - 2.0 km

Getting around

  • Hartlepool Station - 10 min walk
  • Durham (MME-Teesside Intl.) - 38 min drive

Restaurants

  • ‪Navy Club - ‬1 min walk
  • ‪King Johns Tavern - ‬5 min walk
  • ‪The Showroom - ‬5 min walk
  • ‪Costa Coffee - ‬8 min walk
  • ‪Three Brass Monkeys - ‬4 min walk

About this property

The Douglas Hotel

Guesthouse in the city center
The Douglas Hotel provides a bar and more. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Tour/ticket assistance, smoke-free premises, and meeting rooms
  • A banquet hall
Room features
All guestrooms at The Douglas Hotel offer comforts such as air conditioning, in addition to amenities like free WiFi.
Extra amenities include:
  • Bathrooms with tubs or showers
  • 32-inch TVs with cable channels
  • Wardrobes/closets and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • No elevator

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: noon; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

Frequently asked questions

Is The Douglas Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Douglas Hotel?

As of 2025/12/14, prices found for a 1-night stay for 2 adults at The Douglas Hotel on 2025/12/15 start from NT$1,342, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

This property doesn't offer parking.

What time is check-in at The Douglas Hotel?

Check-in start time: noon; Check-in end time: 10:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at The Douglas Hotel?

Check-out is at 10:30 AM. Late check-out is available for a fee (subject to availability).

Where is The Douglas Hotel located?

Located in the heart of Hartlepool, this guesthouse is within 1 mi (2 km) of Victoria Park, Hartlepool Maritime Experience, and Museum of Hartlepool. Ward Jackson Park and Monkey Statue are also within 2 mi (3 km). Hartlepool Station is 10 minutes by foot.

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The Douglas Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 63 out of 244 reviews
Rating 8 - Good. 78 out of 244 reviews
Rating 6 - Okay. 37 out of 244 reviews
Rating 4 - Poor. 21 out of 244 reviews
Rating 2 - Terrible. 45 out of 244 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

7.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nikki

Disliked: Cleanliness, amenities, property conditions & facilities
Left as soon as we arrived ! Very dirty and a drug den never been cleaned carpets were black with muck and the beds, draws were full of cigerett ash, tables were broken holded up woth balanced legs, bathroom was very dirty, smashed bottles outside the vedroom and mucky bowls and cups, smashed mirror. Was like walkikg into a crack den to be wuiete honest !! There was a bible with birn marls on with a drig packet at the side ! We left and booked Travel lodge and wiped our feet on the way out !!
Stayed 1 night in Nov 2025

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
bar was never open there was no staff on you have to have a phone or you will not get in there is a number on front door to phone to get the code to open the door rubbish
Stayed 3 nights in Oct 2025

10/10 Excellent

Katlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really laid back and one of the only hotels who welcome homeless amazing people
Stayed 1 night in Mar 2024

8/10 Good

Brian

Liked: Cleanliness
Good location and was walkable to town
Stayed 1 night in Aug 2023

10/10 Excellent

Faisal

Liked: Cleanliness, property conditions & facilities, room comfort

Great experience!

Great stay and good prices, good amenities nearby as well.
Stayed 2 nights in Oct 2023

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities
Great for a quick trip from London to Hartlepool. Bed was comfy. Loo was a little noisy but l sleep with ear buds and eye patch. Green safety light for others could be an issue above the door but not for myself. Ill stay again Ta ":))
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good nights sleep

Decent for a night stay. Room was clean
Stayed 1 night in Jul 2024

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Parking restrictions on streets around hotel
Stayed 1 night in Jul 2024

2/10 Terrible

Jamie

Disliked: Cleanliness, amenities, property conditions & facilities
If I could give this place a 0 I would. We booked for 14 nights due to a work trip. We ended up spending 1 night in this hotel and left. It was filthy, it was horrid and it was just not up to any standards of a hotel. It seemed like a half way house - disgusting. I have attached some photos. We requested a refund for the 14 days as we only did one day here and we weren't allowed a refund. Expedia wouldn't even refund us. We will not be using Expedia ever again. Do not allow your kids or family to stay here. Absolute dump. Needs knocking down and starting again.
Stayed 14 nights in May 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t stay enought long yet ask me after week or two
Stayed 1 night in Feb 2025

10/10 Excellent

Svein Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value

Effective. Good bed. Good Wifi. Clean.
Stayed 1 night in Dec 2022

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Stayed 2 nights in Jun 2024

6/10 Okay

Michael

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Stayed 4 nights in May 2024

8/10 Good

STEPHEN

Visit to Hartlepool

The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
Stayed 2 nights in Sep 2023

6/10 Okay

Darren

Liked: Cleanliness, staff & service, room comfort

Cold shower!

Room was clean and comfortable but a cold shower is unacceptable
Stayed 1 night in Oct 2023

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply Awful Beyond Description

The Hotel was run down. The mattress on my bed was so worn out I could feel the slats of the frame under me. One of the towels was ripped almost in half and yet still was considered acceptable to place in a guests room. Check in was self service which did work but meant there was no one on site at all. A guest got beaten up by some youths that managed to get into the hotel and the whole hotel was woken up by the alarms and the arrival of five (yes 5) police cars and an ambulance. The picture of the dining room might have been the case a number of years ago but both the dining room and the bar were locked up and stacked full of tables and chairs and not accessible to guests. All in all one of, if not the worst hotel I have ever stayed in. My colleagues all had similar experiences. When we got home I had a jocular comment from one of them saying "I have just incinerated all the clothing I worse at the hotel" that should give you a clear idea of our stay. Not run by a professional organisation instead run into the ground for profit. I should have realised there was going to be issues when the first thing that happened was that whilst I had gone for a listing that was "Pay At The Property" I had deposits taken with no warning for each of the five rooms. Then full payment was taken several days before the stay....again with NO WARNING. I would not recommend and would actually forcefully say STAY AWAY. Happy to prove all this if needed...pics were taken
Stayed 1 night in Sep 2025

4/10 Poor

Will

Liked: Room comfort
Disliked: Property conditions & facilities

In the middle of a badly needed refurb.

The hotel was halfway through a much needed refurbishment, however this meant duvets filled corridors, wet paint on multiple walls and there were still electrical fittings hanging off the walls (including, rather disconcertingly the shower fan switch dangling over the bath). That said, the room was a good size and the staff were friendly.
Stayed 1 night in Aug 2022

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This dump should be shut down

Upon arrival I had to ring a number stuck on the door to get the code to get in and told my room number. No reception, no staff in the building. The whole place stunk of weed and stale smoke. Absolutely filthy, not been cleaned in years. No toilet roll in my room and when I finally got through to someone on the phone I was told someone would bring some at 5pm this was at 2.30. I'd say you get what you pay for but the state of the place I feel I should have been paid to stay there. Bed was really lumpy and the pillows was as thin as paper and was filthy. People banging about all night. One of the windows in my room was missing the handle so couldn't close it. No heating or hot water.
Stayed 2 nights in Apr 2025

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stayed 2 nights in Aug 2023

6/10 Okay

Peter

Disliked: Staff & service, property conditions & facilities

Barely adequate

I guess you get what you pay for! Could not login to connect to wifi. Spoke to someone on the phone and met no-one.
Stayed 1 night in May 2023

6/10 Okay

Bill

Get what you pay for

Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
Stayed 1 night in Oct 2023

4/10 Poor

Thomas

Disliked: Staff & service, property conditions & facilities
Tiny room, small bed, no staff around, two of four light fittings broken, only extremely limited choice of TV (only two channels working), very hot room (no AC or fan), more like a hostel than a hotel - not a welcoming place...
Stayed 2 nights in Jun 2023

6/10 Okay

Richard

Disliked: Property conditions & facilities

Basic hotel but with parking issues

Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.
Stayed 1 night in Aug 2023

6/10 Okay

David

Liked: Staff & service
I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
Stayed 1 night in Oct 2023

4/10 Poor

Clare

Disliked: Cleanliness, staff & service
Wasn't obvious where to enter the building. Wasn't made clear that there would be no-one to greet. Upon calling number on the door, the greeting still wasn't friendly. On opening the bedroom.door, first impression was good - tidy, and additional heater (previous accommodation elsewhere was cold!). During my stay, more and more details became apparent and uncomfortable: *Only half a toilet roll, without a holder (so had been previously handled by user(s)), *Only one mug although the room was booked for two people *Barely any coffee (although plenty of tea) *kettle was half-full of water (don't know how old) *carpet had clearly not been vacuumed *Upon getting in to bed (a rather lumpy one), I noticed the bedding smelt badly of mens BO (possibly the quilt, thru to cover, but it was strong) *The single bed (although not booked) had slept-in bedding on *No mention of WiFi anywhere
Stayed 1 night in Feb 2025