Front of property - evening/night

Reviews of Inn at Middletown

3.5 out of 5
Inn at Middletown
70 Main Street, Middletown, CT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 222 out of 366 reviews" "
Rating 8 - Good. 97 out of 366 reviews" "
Rating 6 - Okay. 32 out of 366 reviews" "
Rating 4 - Poor. 11 out of 366 reviews" "
Rating 2 - Terrible. 4 out of 366 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

8/10 Good

Timna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was inconvenient. Coming in the back of the building felt weird and discomforting. There was also no proper signage for parking. You were unsure of the parking situation. In addition, The restaurant took forever to open and only one person working to serve customers while being a bartender. Very strange. The price of water $5! Unacceptable. At the airport it is $3 - so why $5? The staff was friendly however the small details can affect your business for repeat customers.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Sara

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service
Good front desk staff. Comfortable beds. Good location with plenty of dining options if not too late. Garbage truck woke us up at 4:50am. Toilet starting running in night and did not stop.
Stayed 1 night in Mar 2024

10/10 Excellent

Lindsay-Leigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn is a great spot for us to stay as we visit our son at Wesleyan. The young man at the front desk at check in was most helpful. He gave us a $10 voucher for the Tavern and told us about the family discount for stays while visiting Wesleyan students. Lisa, at the bar, was friendly and made us feel at home. We will definitely be staying again.
Stayed 1 night in Mar 2024
Response from Front Office Manager - Mason on 2024/3/25
Hi Lindsay-Leigh, Thank you for leaving a review. I am glad that I could help you out and you were able to take advantage of the restaurant! We look forward to having you stay with us again.

10/10 Excellent

Rebecca

Stayed 12 nights in Jan 2024

4/10 Poor

Dominick

Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024

4/10 Poor

Richard

Traveled with family
Disliked: Staff & service, property conditions & facilities
It could have been worse...
Stayed 2 nights in Jan 2024
Response from Front Office Manager - Mason on 2024/1/29
Hi Richard, I appreciate you taking the time to leave a review. I would really like specifics so I know how we can do better next time. If you would like to talk to me about Jon's stay at all and how we can improve please call the front desk and ask for Mason

4/10 Poor

Maycie

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
A bit overpriced, I get that it’s a nice location and old hotel but the inside is comparable to a Holiday Inn Express but they don’t have any included breakfast, staff was rude when I called down to see if they were able to bring up a DoorDash delivery (it’s fine that they wouldn’t, but they were rude about even being asked), and there aren’t even microwaves to heat something up so it made giving my kids breakfast a bit difficult. I personally won’t return just due to the price compared to similar hotels that offer more amenities.
Stayed 2 nights in Jan 2024
Response from Front Office Manager - Mason on 2024/1/16
Hi Maycie, Thank you for leaving a review. I am sorry to hear that our staff was rude to you, I would appreciate it if you would give me a call so I know to whom you spoke. As for a microwave, we are not able to put them in guest rooms per the Middletown fire code but we do have one behind the front desk and we are happy to heat up items for guests. You can always book directly for the best rate. Again, I appreciate you leaving a review and if you ever want to talk about your stay please call the front desk and ask for Mason

10/10 Excellent

shaye

Stayed 1 night in Jan 2024

8/10 Good

Joselyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it’s comfortable
Stayed 1 night in Dec 2023

6/10 Okay

Bradford

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room wasn’t clean
The hotel itself was nice, but our room was not great. It just simply wasn’t clean. There were spots of a sticky liquid on the bedside table. I also found several pieces of food (lettuce) under the bedside table. The bathroom floor was also very sticky.
Stayed 1 night in Dec 2023
Response from Front Office Manager - Mason on 2024/1/16
Hello Bradford, thanks so much for your honesty. I always want to make sure that guests are welcomed and feel comfortable in our rooms. It disheartens me to hear that you found your room to be unclean. I will make sure that I talk to our housekeeping staff about this. If you want to talk about your stay at all please call the front desk and ask for Mason

10/10 Excellent

Raymond

Stayed 1 night in Dec 2023

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful, room was great and bed very comfortable. Being winter, the quilts on the bed were too inviting...hard to leave such warm comfort in the morning! Property is lovely. Convenient and delicious restaurant on site. Only think lacking was sinage for parking.
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant experience
Stayed 1 night in Nov 2023
Response from Front Office Manager - Mason on 2023/12/8
Hi Carla, I am glad that you had a good time here. I hope you stay with us again sometime!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Gail M

The sineage for the hotel needs to be much larger, it was very difficult to spot in the evening.
Stayed 1 night in Nov 2023
Response from Front Office Manager - Mason on 2023/12/8
Hi Gail thank you so much for taking the time to leave a review. I will make sure that I talk with our executive team about making the second sign larger. We have a big one on the front of our building but it is high up so a lot of the time people do not notice it. Thanks again!

8/10 Good

Peter

Liked: Cleanliness, staff & service
The room is fairly plain for the price. Excellent location on Main St.
Stayed 1 night in Nov 2023
Response from Front Office Manager - Mason on 2023/11/29
Hi Peter, thank you for taking the time to leave a review. I am happy that you enjoyed our location. If you decide to stay with us again and would like your room to be a little more special, we have amenities available to order. You can always call the front desk if you have any questions. Thanks again!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms nice common spaces. Very clean.
Stayed 1 night in Nov 2023
Response from Front Office Manager - Mason on 2023/11/29
Hi David, I am happy that you found your room clean and was able to enjoy some of our amenities. I hope you can visit again sometime! Thanks so much!

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Patrizia, washington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic staying as usual. Thank you for your warm hospitality. We had a great time. Patrizia, Rick, and Alexandra
Stayed 2 nights in Oct 2023
Response from Front Office Manager - Mason on 2023/10/31
Thanks so much for leaving a review Patrizia. I hope you stay with us again soon! We are happy to have you visit with us anytime.

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good.
Stayed 1 night in Aug 2023
Response from Front Office Manager - Mason on 2023/10/23
Hi Miriam, Thank you for taking the time to leave us a review. I hope you come to stay again so we can make your stay perfect next time.

4/10 Poor

Robert

Liked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

BRIAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for my business trip. Great location downtown near restaurants. I stayed at hotel for dinner in the Pub/restaurant. Food was good and service excellent.
Stayed 1 night in Oct 2023
Response from Front Office Manager - Mason on 2023/10/23
Hi Brian, thank you for leaving a review. I am glad that you enjoyed our restaurant. We have different specials every day so if you find yourself in Middletown again do not hesitate to stop by

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities
solid 3.5 stars
Good location as this was for business, excellent front desk person at check-in (female, after 7p), clean attractive room, great mattress and dog friendly (though I didn't have my dog on this trip). Negatives - room was warm, ac was loud and the pillows were very uncomfortable - not a good nights sleep. A solid 3.5 stars.
Stayed 1 night in Oct 2023
Response from Front Office Manager - Mason on 2023/10/23
Hello, Thank you so much for your honesty. I am happy that our staff was accommodating. If you have the time and would like to give me a call so we can talk about your stay, feel free. I am going to look into which room you stayed in for a possible update on the pillows and ac unit. Thanks and if you choose to call, just ask for Mason

6/10 Okay

Cara

Highly mediocre and overpriced
Stayed 1 night in Oct 2023
Response from Front Office Manager - Mason on 2023/10/8
Hi Cara, I appreciate your honesty. I am sorry to hear that your stay was not up to par. If you would like to talk about it at all, please give the front desk a call and ask for Mason. I would be happy to talk to you.

10/10 Excellent

heather

Stayed 1 night in Sep 2023

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Wesleyan and comfortable.
Stayed 3 nights in Sep 2023
Response from Mason - Front Office Manager on 2023/9/27
Hi Marion, thanks for leaving a review. I am glad you found our accommodations comfortable and enjoyed our location. On a nice fall day it is always good to take a walk to campus. Have a great day!

6/10 Okay

Woo

Stayed 1 night in Sep 2023

6/10 Okay

John

Traveled with group
Liked: Cleanliness, property conditions & facilities
No one at check in and no one answering phone
Stayed 1 night in Sep 2023
Response from Front Office Manager - Mason on 2023/10/31
Hi John, I appreciate your time and your honesty in your review. It must have been frustrating to need assistance and not get it. Sometimes at the front desk we get saddled with other tasks that take us away from the desk or receive too many phone calls and are unable to respond immediately. Soon we are going to have a service help us with overflow calls. If you would like to talk about your stay at all, please call the front desk and ask for Mason

8/10 Good

Mike

Stayed 2 nights in Sep 2023

10/10 Excellent

Patrizia, washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm welcome. Very clean, walking distance to Wesleyan. A lovely cozy hotel. Charming
Stayed 1 night in Sep 2023
Response from Front Office Manager - Mason on 2023/9/5
Hi Patrizia, thank you for taking the time to submit a review! I am glad you found our inn charming and a nice place to stay. I hope we see you the next time you're in town

10/10 Excellent

nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great night with an amazing room.
Stayed 1 night in Aug 2023
Response from Front Office Manager - Mason on 2023/9/5
Thanks for leaving this review Nichole. I am glad you enjoyed your room. Come visit anytime!

8/10 Good

Susan

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Parking terrible. No one at desk at check in
Stayed 2 nights in Aug 2023
Response from Front Office Manager - Mason on 2023/9/5
Hi Susan, Thank you for taking the time to leave a review. I am sorry to hear that there was no one at the desk upon check in, sometimes our duties take us away from the desk momentarily. If you would like to talk more about your stay, please call the front desk and ask for Mason. Thanks again

8/10 Good

William

Stayed 1 night in Aug 2023

4/10 Poor

rebecca

Traveled with family
Disliked: Cleanliness
No repeat visit from us
I was very disappointed with the cleanliness of this hotel. There was a layer of dust on all the lamps, baseboards, alarm clock, etc. Stayed two nights and our room was not serviced so had to ask for clean towels and more toiletries. Good location- Wesleyan and restaurants definitely within walking distance.
Stayed 2 nights in Jul 2023
Response from Front Office Manager - Mason on 2023/8/4
Hi Rebecca, I appreciate your honesty. We currently offer service upon request, however this does not make up for the state of your room upon arrival. If you would ever like to discuss your stay, please call the front desk and ask for Mason. Thank you.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Beverly

Traveled with partner
spent one night enjoyed the hotel and town. be sure to eat at La Boca great wings and delish mexican. Hotel very clean and right in town to walk to everything
Stayed 1 night in Jul 2023
Response from Front Office Manager - Mason on 2023/7/21
Hi Beverly, I am happy to hear that you were able to enjoy some of what Middletown has to offer. Come back anytime!

6/10 Okay

MARTHA

Disliked: Cleanliness
VERY DISAPPOINTING
We stay over the weekend from 7/8 to 8/8. The hotel was holding a wedding and with no regard for the comfort of other customers, the noise of drunk guests went through the night. The bathroom was not clear properly and the toilet was disgusting. The breakfast was served at the Tavern, with a very rude and unprofessional waitress. Very disappointing experience.
Stayed 1 night in Jul 2023
Response from Front Office Manager - Mason on 2023/7/21
Hi Martha, I am very sorry to hear that your stay did not go as well as it could have. I expect our staff to act with care and respect towards our guests. If you would like to talk about your stay please call the front desk and ask for Mason

10/10 Excellent

Leona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Customer Service
front desk was very helpful our GPS went out in our car and they guided us right to front door
Stayed 1 night in Jul 2023
Response from Front Office Manager - Mason on 2023/7/13
Hi Leona, thank you so much for taking the time to leave a review! I am always happy to hear when our front desk staff go above and beyond for our guests. Come visit anytime!

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel
Good hotel, in a good location. If you need to be in the middle of town, this is a good choice.
Stayed 2 nights in Jul 2023
Response from Front Office Manager - Mason on 2023/7/13
Hi Gary, Thank you for leaving this review! Downtown Middletown has lots of great restaurants and things to do. We are happy to be right in the middle of everything.

10/10 Excellent

Eileen

Stayed 1 night in Jun 2023

10/10 Excellent

TAMMY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing. Very friendly and welcoming. Because it’s on Main Street there are plenty of places within walking distance. The building has some wonderful history information as well. Great trip
Stayed 4 nights in Jun 2023
Response from Assistant Front Office Manager on 2023/7/1
We love to hear this Tammy! Thank you so much for sharing your experience with us. We hope to see you again :).

8/10 Good

Gretchen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice property; great location
Stayed 1 night in Jun 2023
Response from Front Office Manager - Mason on 2023/7/13
Thanks Gretchen!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations
Great accommodations! Beautiful boutique hotel centrally located. Clean well appointed rooms. Beautiful. Only thing we had an issue with was temperature in the room. Could not cook it down to our liking. (Rm 303).
Stayed 1 night in Jun 2023
Response from Assistant Front Office Manager on 2023/7/1
Thank you for taking the time Christine to provide feedback regarding your stay with us. I am so happy it sounds you had a wonderful stay here with us at the Inn. Thank you for sharing your thoughts on the temperature in the room, we will definitely make sure our engineering staff will look into this. If in the future you stay with us, please feel comfortable coming to us at the front desk with any of your concerns so that we can handle it right away. Thank you again!