查看供應情況

巴斯提蒂旅館的評分

2.5 out of 5
巴斯提蒂旅館
3 Mill Lane (off R560), Scheerpoort, Hartbeespoort, North West

評論

7.6

不錯哦

10 分，有夠讚；14 則評論中有 7 則" "
8 分，不錯哦；14 則評論中有 2 則" "
6 分，一般般；14 則評論中有 2 則" "
4 分，不太好；14 則評論中有 1 則" "
2 分，很糟糕；14 則評論中有 2 則" "

8.4/10

整潔度

7.4/10

員工素質

10/10

設施服務

8.6/10

住宿環境和硬體

9.6/10

環保程度

評論

10/10 有夠讚

Cecilia

團體旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Time

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Heinrich

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Stay
The room was exactly what we were looking for. The service was good and we enjoyed our stay.
於 2023 年 12 月住了 2 晚

2/10 很糟糕

nishen

於 2023 年 9 月住了 1 晚
Gwen 於 2023年9月13日回覆
The guest contacted us and clearly the room was not presented correctly . He understood that he would stay in a cottage but instead had been allocated a single guest room. This is most unfortunate but sadly we were fully booked and could not offer an alternative.

10/10 有夠讚

Dayne

於 2023 年 7 月住了 1 晚

6/10 一般般

Carla

喜歡：住宿環境和硬體和客房舒適度
不喜歡：整潔度
Lovely place
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Robin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked everything, the staff was great, the food was very good, the room was excellent (especially the bath tub), the safari was lots of fun, (especially touching the elephants), the gift shop was great too. Most of all though I liked the Wild at Heart setting.
La Bastide 於 2022年11月8日回覆
Thank you for such a glowing review which is much appreciated. We are delighted that the entire experience was so enjoyable.

10/10 有夠讚

Julio

於 2022 年 4 月住了 1 晚
La Bastide 於 2022年4月19日回覆
Thank you so much for the very positive review which is much appreciated. Our staff do their very best to make the guest`s stay an enjoyable experience.

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Labastilde
The house keeper was very nice and helpfull. She went out of her way to make us feel welcome. But the manager gave us a different feeling, he never made us feel welcome over the phone and did not have good customer service skills.
於 2020 年 12 月住了 3 晚
LaBastide 於 2020年12月21日回覆
Thank you for staying at La Bastide and it is very encouraging that the staff were so helpful. Your comments concerning management are noted and every effort will be made to improve the inter action with guests at all times.

8/10 不錯哦

Masego

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was great
於 2020 年 10 月住了 1 晚
LaBastide 於 2020年11月2日回覆
Thanks so much for your very positive review. We are delighted that your experience was an enjoyable one. We hope that we shall see you the next time you are visiting the Hartbeespoort area.

4/10 不太好

真實旅客

不喜歡：整潔度和客房舒適度
Disappointing Stay at La Bastide
The room was not as advertised on the website, the door handles were an issue. There was no television, or iron so the creature comforts not there, I was lead to believe that you could braai but then I was told the braai stands were only exclusive to the cottages, and we did not need a cottage as it was just the two of us. Not all the lights in the room were working. The cushions ofr the outside chairs were dirty.
於 2020 年 10 月住了 1 晚
LaBastide 於 2020年10月19日回覆
It is regretful that the guest did not enjoy his/her stay. We do attempt to make each guest experience special. Certain of the guest`s expectations are not advertised as being available and unfortunately we were not able to accommodate certain needs such as a braai facility. We have taken note of the criticisms.

10/10 有夠讚

Thapelo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 10 月住了 2 晚
LaBastide 於 2020年10月16日回覆
Thank you so much for your very favourable review, We appreciate the positive feedback.

10/10 有夠讚

Raul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing place
My girlfriend and I were attending an afternoon wedding in the area and this place looked perfect. We contacted the host to find out if we could check in earlier and he had no problem with that. The place is very well looked after with a lovely garden. The room was very clean and comfortable. Would definitely recommend staying here.
於 2020 年 3 月住了 1 晚

2/10 很糟糕

lorraine

不喜歡：員工素質
Bad service
It was not so good, they claimed I changed my booking from Friday to Saturday, which I did not do... I sent email to clarify that but they did not respond till I got to the venue on Friday and no one was there, when the male owner eventually answered he said he was in joburg and there is no one at the lodge as they were not expecting me because "I changed my booking" so I had to find alternative place to sleep for the Friday and came back to check in Saturday, I was already upset and my trip was ruined I didn't even sleep nor stay there for that Saturday even because of this Inconvenience and "confusion" as they put it on email...If they insist that I "changed" my booking let them show me that proof.
於 2019 年 10 月住了 2 晚
None 於 2019年10月28日回覆
It is indeed concerning that La Bastide should receive a negative review. The guest arrived at 22:45. Check in times are between 14:00 and 18:00 unless alternative arrangements are made. The booking system is an electronic one which can be operated by agents and the general public. The guest was met early on the Saturday morning and was escorted to the room . The guest vacated the room early in the afternoon ; no reason was given.