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"More knowledgeable front desk regarding VIP perks etc."

"Everything was great! Fantastic location!"

"This was a solo trip for theatre week and it was perfection! Location is super convenient and the solo room (with window) was the perfect size for me. It had been 20 years since I had stayed there and the upgrades to the hotel were wonderful. Although I never ate at the hotel there were plenty of wonderful food options in the area. I always bring a sound machine with me, so I never heard any noise from the hallway during the evening. Will definitely stay there again on my next solo trip."

"Clean room, great view of Tower Bridge!"

"Fantastic hotel. Loved our stay from start to finish. Lovely room with great amenities. Recommend the 12th Knot for a night cap and breakfast in bed was outstanding. "

"My favourite hotel in London. I have now stayed here multiple times. Excellent customer service, rooms are clean, comfortable and have all the accessories needed for a wonderful stay. Bathrooms are spacious, clean and always tonnes of hot water."

"A great stay again, thank you"

"Fantastic location with great retro vibe "

"It’s friendly and right in the centre of where I wanted to be and the staff specifically Ugiene from Romania and Amanda from malaysia were very accommodating and friendly "