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河內日落西湖飯店的評分

3.5 out of 5
河內日落西湖飯店
491-493 Lac Long Quan Str., Tay Ho, Hanoi

評論

7.6

不錯哦

10 分，有夠讚；87 則評論中有 24 則" "
8 分，不錯哦；87 則評論中有 35 則" "
6 分，一般般；87 則評論中有 18 則" "
4 分，不太好；87 則評論中有 6 則" "
2 分，很糟糕；87 則評論中有 4 則" "

7.6/10

整潔度

8.4/10

員工素質

3.4/10

設施服務

7.2/10

住宿環境和硬體

6.0/10

環保程度

評論

4/10 不太好

donna，hong kong

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
酒店已經很舊，需要更新
厠所最差，洗手盆有流水，熱水唔夠。 房間舊，需要翻新，傢私發霉。 餐廳裡椅子老舊的，變黑了。餐一飲選擇小，十分鐘內可以完成了自助早餐。 唯一服務員有禮貌，樂意幫助。

4/10 不太好

WAI YI，Hong Kong

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Piority to check hotel's basic facility
1. That Hotel picture at Hotel.com isn't same as the real I found, please put the correct hotel pic; 2. I changed 3 times room in my last night I stayed there; I was lucky I escaped the shower glass door fallen down in 1st at Room 503; the door luck was broken in 2nd at room 603; A/C isn't work properly in final at room 703.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
OK lol!!!
OK lol!!!

8/10 不錯哦

PENG-HUNG，Taipei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not bad!!!
Not bad!!!

8/10 不錯哦

Aaron

喜歡：整潔度、員工素質和客房舒適度

8/10 不錯哦

好位置，中国

喜歡：員工素質
好位置，西湖边
房间数量太少，如果住高层能看到西湖。

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

eiji

於 2023 年 7 月住了 5 晚

4/10 不太好

tsutomu

不喜歡：整潔度
於 2023 年 6 月住了 3 晚

2/10 很糟糕

Subhash

情侶出遊
不喜歡：設施服務和住宿環境和硬體
Great view from the corner room.
於 2023 年 1 月住了 5 晚

6/10 一般般

christopher

Average Budget Hotel
It was an average budget hotel next to west lake.
於 2022 年 12 月住了 2 晚

8/10 不錯哦

TOMOHISA

商務旅客
喜歡：整潔度和員工素質
知名度が低くGoogle マップを見せてもその通りタクシーは行かない。1本道でも曲がろうとする。タクシーの問題とも言える。ホテルの前のテラスにはファンで涼しく過ごせ快適でした。きゅうに宿泊が必要になり夜中1時にネットで予約できたのはありがたかった。
於 2022 年 6 月住了 1 晚

10/10 有夠讚

george

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 8 月住了 1 晚

8/10 不錯哦

M，東京

喜歡：員工素質
少しだけゴミが落ちてましたが、大体掃除されていました。 湖がほとんど見えない部屋で、バイクのクラクション、犬、鶏の鳴き声がよく聞こえました。
於 2019 年 11 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：員工素質和客房舒適度
Very good view of west lake .
於 2019 年 7 月住了 2 晚

8/10 不錯哦

博一

喜歡：整潔度、員工素質和客房舒適度
ビジネスで滞在
ホテル従業員は親切でした。 クーラーの温度調節が日によってバラバラだったのが残念です。
於 2019 年 7 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
출장으로 밤에 잠만 자고 나왔지만 가격대비 아주 만족스러운 호텔이었습니다.
於 2019 年 5 月住了 2 晚

2/10 很糟糕

真實旅客

商務旅客, 團體旅遊
不喜歡：員工素質和設施服務
booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.
於 2019 年 5 月住了 5 晚

6/10 一般般

Tuan

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2019 年 3 月住了 2 晚

10/10 有夠讚

KUMTAK

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good view Nice service No problem to talk in English
於 2019 年 3 月住了 3 晚
John 於 2019年5月16日回覆
Many Thanks for stay with us & we are very happy to hear like that.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：員工素質
不喜歡：住宿環境和硬體
シャワーからお湯が出なかった
於 2019 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

於 2018 年 12 月住了 1 晚

10/10 有夠讚

Ｎ，日本

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
湖に近いホテル
旧市街までは郷里があるが周辺には市場もありコンビニもある良いホテルです。 朝食のメニューが時間が遅いと無くなってしまうので早く行った方が良い。 インターネットがつがならない時がある。 価格相当と思う。
於 2018 年 8 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very friendly staff who went out of their way to assist and make my stay as easy as possible
於 2018 年 5 月住了 2 晚

10/10 有夠讚

Lanie，Singapore

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision
於 2018 年 5 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
warm staff
Their staffs are very nice and warmly welcome us with smiles. Also we could see a beautiful lake view in front of hotel. See you next time!!
於 2018 年 4 月住了 1 晚

8/10 不錯哦

Marci，TX

喜歡：整潔度、員工素質和客房舒適度
Hotel on busy street
While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked..
於 2018 年 3 月住了 11 晚

6/10 一般般

真實旅客

喜歡：員工素質
Nice staff, great view
We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony.
於 2018 年 4 月住了 1 晚

10/10 有夠讚

Dirk

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Recommended in Hanoi West Lake area
Very nice room with lake view. Swift check in. Top staff.

4/10 不太好

long ly

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Bad facility
We were given a room with a window facing a wall and showe did not work
於 2018 年 3 月住了 1 晚

10/10 有夠讚

Cathy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 3 月住了 6 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice view of lake
Very good staff. Good food at restaurant. Love the balcony on the restaurant floor, looking out to lake while enjoying meals.
於 2017 年 11 月住了 4 晚
sunsetwestlakehanoihotel 於 2017年11月30日回覆
Thanks a lot & hope so warmly welcome back our hotel, we say that love you so much !

6/10 一般般

Ann，Australia

喜歡：員工素質
A convenient location for me!
The location was close by my friend's house. Even though not in a tourist area taxis are cheap to go anywhere.I loved the views from rooms facing the lake and also from the 11th floor restaurant. I was happy to be upgraded to a lake view room after we experienced air conditioning problems in our first room. I was impressed by the friendly, courteous staff.
於 2017 年 7 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 3 晚

8/10 不錯哦

WOOHYUN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
하노이 서호 옆에 위치한 가격 대비 좋은 호텔
방이 크고 편안했고 서호가 보이는 방으로 잡아주셔서 풍경이 좋았습니다. 호텔 바로 옆에 도로가 있어서 경적 소리가 조금 시끄럽게 느껴질 때도 있지만 밤 10시 이후로는 조용하네요.

8/10 不錯哦

Joanna

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and quiet. Nice West lake view.
Its good, friendly

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Adrian's comments
It was a most enjoyable experience> The staff were very friendly and helpful and the premium room on an upper floor had an excellent view and was good in every way.

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Tom，Bangkok

喜歡：整潔度和員工素質
Decent hotel with excellent customer service.
Sunny was simply phenomenal. She sets the standard for customer service. She took care of every need/wish we had and was very helpful with the taxis of Hanoi insuring we would not be overcharged.

8/10 不錯哦

charlie，australia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Next to everything
One of the most pleasant places in Hanoi to stay. Forget the Old quarter squashed hostels

6/10 一般般

真實旅客

不喜歡：整潔度
朝食レストランからの景色は絶景
11階のレストランからはタイ湖（西湖）が一望でき、最高に気持ちが良いです。ベランダにもテーブルとイスがあります。 ただし、部屋のエアコンが掃除されていないのか、エアコンを付けるとくしゃみが止まらなくなった。

8/10 不錯哦

Minh Van

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hanoi hotel
Nice and clean, good value for money will probably come back next time

6/10 一般般

Simon

喜歡：整潔度和客房舒適度
不喜歡：住宿環境和硬體
Ok.. men ikke mere.
Hotellet var ganske ok, vil dog sige billederne lover mere end hotellet gør. Det er et lille hotel, der ser stort ud på hotels.com. Morgenmaden er ikke så god, der er ikke badeforhæng hvilket resulterer i en sø på badeværelset. Vi fik connecting rooms, hvilket vil sige der var konstant larm fra vores naboer.... hotellet lå dog godt i og med vi skulle besøge venner, der bor ved eller i vestområdet.

8/10 不錯哦

Neil

喜歡：整潔度、員工素質和客房舒適度
Good value
Good value basic hotel with a nice view of Ho Tay

6/10 一般般

Mathias，Danmark

喜歡：員工素質、住宿環境和硬體和客房舒適度
Fint hotel
Opholdet var rigtig fint. God udsigt, ok mad, et stykke væk fra den gamle bydel.

6/10 一般般

William，UK

喜歡：員工素質
Viewing the lake, comfortable, nice staff.
The room is tidy and clean,should be ok. In the process of check-in, I was comforted by the staff who was so helpful and friendly. As requested, she told me the good restaurants nearby the hotel and local transportation arrangement detailly and politely. Besides, I am lucky to be upgraded to a room with good view to the lake.

6/10 一般般

NGA

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