Dear Mrs. Wai Ming Nicole,First of all, we would like to express our gratitude for choosing the service at Sunline Hotel! It is truly a pleasure to be at your service. Receiving your kind words is a heart-warming experience to every single member of our staff. Our guests’ satisfaction is always at very center of our operation. Therefore, your review about our hotel is a great encouragement for us to keep up working and improving in the future. Once again, thank you very much and have a great day Mrs. Wai Ming Nicole!Warm regards,

Dear Sir/Madam,Thank you very much for your precious time sharing your experience at Sunline Hotel! We gladly received your kind words with our warmest gratitude. It was a great honor to be at your service during your time in Hanoi. You've given us great encouragement to keep up working on improving our service! Once again, thank you, and hope you the best to come in the future!

Dear Sir/Madam, Warmest gratefulness from Sunline hotel. We would like to express our sincerest thank to you for staying at our hotel. It is great to know that you did enjoy your time with us. Thank you for your wonderful comments towards our location. Look forward to welcoming you back again soon. Warm regards, Customer Service Department

Dear Mister/Madam, Thank you for writing us this review. We will take your advices seriously. We will keep on hard working in order to improve or service to meet your satisfaction. We would love to send you our warmest invitation to Sunline hotel again. Many thanks and best regards, Front Office Department.

Dear Mrs. Li Wai Ming, Thank you for your constructive comments. We will take your advices seriously. After your feedback, we have immediately taken our actions to solve the problems. However, after investigations, we found that there were some misunderstandings over these situations. We ensure you that these problems are not inline with our standard of service. We would kindly ask for your continuous support as you have been doing. We promise your next accomodation in Sunline hotel will be more enjoyable. Once again, we would send our sincerest apologies. We look forward to welcoming you to Sunline again very soon. Best regards, Front Office Department.

Dear Sir/ Madam, Thank you for your wonderful review. It is great to know that you did enjoyed your time with us and satisfied with our provided service. Hope that we could have a chance to welcome you back on your next trip in Hanoi. Thanks and best regards, Customer Service Department

Dear Mr. Wan Yu, Thank you for choosing Sunline hotel for your accommodation in Hanoi. However, we wonder if this review of yours is a mistake? Because We see that you stayed with us on 23-24 June 2018, which means one year ago. Moreover, we do not have a spa in our hotel and the free breakfast was included in your reservation. Please make sure you are writing a correct review. We would be very appreciated if you can remove this low-rating review if it was a mistake. And also, we would love to look for another opportunity to welcome you to Sunline hotel in the future. Yours sincerely, Front Office Department

Thank you for your sharing. I am grateful that you choose to stay with Sunline hotel in Hanoi and we look forward to welcome you again.

Thank you for your sharing. Surely we are trying to improve our breakfast. Hope to welcoming you next time

Thank you for a good review, very constructive, with some good points to be improved

Thank you for a very constructive comment, with some good points to be improved

Dear Mr Wing ho, Thank you so much for your staying at Sunline hotel and we appreciated your great review about our services. We would like to thankful and looking forward to welcome you again. Best regards,

Dear Mr. Wenhua, From all hotel staff we would like to thank you so much for your stay with us and take your time to post a great review to help us getting more guests. We are looking forward for your next stay. Best regards, Sunline hotel team

Dear Mr. Hong Wing, Greetings from Sunline hotel. Thank you so much staying at Sunline hotel. We are very happy to getting your comment and know that your stay was enjoyable. We are looking forward to welcome you back. Best regards, Sunline hotel team

Dear Valued guests, Thanks for staying with us. We appreciate your feedback. Regards, Sunline hotel team

Dear Mr/Ms Rosemacaron Thank you so much for your time to write us this wonderful review. I can imagine how much you enjoyed your stay with us through reading your nicely written praises, we appreciate your candid feedback and I would like to thank you for all your compliments. It may seem simple, but for hospitality professionals such as my team and I, it really encourages us and validates all we do on a daily basis and we are happy to see it turns out memorable to you. I have shared your comments with the team, we are all pleased that our service left you with positive impressions. We appologies about bedsheet wasn't changed during your stay. because normally every room must be make up everyday except room do not disturb whole staying or special request from guest. So Please give us your booking number. we will double check again and we will improve more our service Thank you once again and we hope to see you more again at Sunline Hotel. Warm regards,

Dear Pei Lin, Greetings from Sunline hotel. Thank you so much for your stay at our hotel and your great review was the best experience between us. We will keep our the best to have a chance to welcome you again. Best regards, Sunline hotel team

Dear Sunline hotel Valued guest. Thank you so much for your stay at our hotel during Oct. We appreciated your comment and would be very happy to welcome you back. Best regards, Sunline hotel team.

Dear Mr. Lin, Thank you so much for our great comment about your stay at Sunline hotel and Hanoi city, we appreciated your recommending us. Have a great day!

Dear Valued guest, Thank you so much for your stay with us and your great comment. We will working hard to serve you more on your next trip. Regards,

Dear Valued guests, It was a shame that we do not know Korean luaguge to reply to, but we do know you had a great staying with us. All the best to you

Dear Mr. Chi Minh, Warmly greeting from Sunline Hotel Hanoi! On behalf of Sunline Hotel Hanoi Team, We thank you very much to stay with us in May 2016, your comment of our service will be the good chance for us to improve and maintain all the service for our customers continuously and encourage our team to bring guest experience also. Best regards,

Dear Mr Ker Hwa Kawa, Greetings from Sunline hotel. We are very happy to hear that you were satisfy to stay with us. We are looking forward to welcome you next time Sunline hotel staff

Dear Mr Keyu, Warmest greetings from all Sunline hotel staff with our regarding. Thank you so much for your sweetly comment to help us to recommend more people come to us. Wishing you all the best. Sunline hotel staff.

Dear Ms Liu Wai. Many thanks for your great comment for Sunline hotel. We do hope to have a chance to welcome you again in Vietnam Sunline hotel staff

Dear Mr Wai, We will keep in mind your comment to inprove our services. All the best Sunline hotel staff

Dear Mr/Ms, Thank you so much for your valued feedback. Our hotel will notice your issue and soon improve our service. Look forward to hearing from you!

Dear Value Guests, Greetings from Sunline hotel. Our hotel management are working hard to make all the services at our hotel better and all the staff are doing hard to serve customers and help them to have a satisfy staying and great trip memories. We are wishing you all the best. Best regards, Sunline hotel staff

Dear Value Guest, Thank you for your kind feedback after staying with us at Sunline Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Sunline Hotel Team.

Dear Value Guest, Thank you for your kind feedback after staying with us at Sunline Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Sunline Hotel Team.

Dear Value Guest, Thank you for your kind feedback after staying with us at Sunline Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Sunline Hotel Team.

Dear Value Guest, Thank you for your kind feedback after staying with us at Sunline Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Sunline Hotel Team.

Dear Value Guest, Thank you for your kind feedback after staying with us at Sunline Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Sunline Hotel Team.

Dear Value Guest, Thank you for your kind feedback after staying with us at Sunline Hotel. Thank you so much for choosing our hotel in your vacation. Your comments will be shared with the team and we believe that it will give us more motivation to continuously bring excellent services to our guests. Thank you again for your kind recommendation and I hope we could have another chance to welcome you back in very near future. Sincerely, The Sunline Hotel Team.

Dear Suat Theng Doris, Thank you for spending time to stay at our Sunline Hotel! We would like to express our honor and our appreciation and we do hope to have you you again soon! RegardsHotel's team.

Dear Sir/Madam,For the first words, we’d like send our gratitude to you for your stay at Sunline Hotel. It was a great honor for all of us to be at your service. This is such a heart-warming feeling for every single staff member to hear about your experience in our hotel. We consider your review as a huge encouragement to keep up working hard and sustain our service at Sunline Hotel! Hopefully, in your future trip to Hanoi, our hotel will continue to be your choice for the accommodation. Once again, thank you very much and have a great day!

Dear Gerald, Thank you for your nice score about Sunline hotel! I hope to see you review next time! Regards

Dear Leah, Thank you for your nice score about Sunline hotel! I hope to see you review next time! Regards

この度はSunlineホテルをご利用いただき誠にありがとうございました。スタッフへのお褒めの言葉大変励みになります。お部屋の シャワーはご不快な思いをさせてしまい大変申し訳ございません。いただいたご指摘を社内で共有のうえ、清掃スタッフによる客室チェックを徹底し、再発防止に努めてまいります。重ねてお詫び申し上げると共に、またのご来館をお待ち致しております。

Dear Mrs. Johanne,Firstly, we’d like to express how grateful we are for your stay at Sunline Hotel. In our operations, the guests’ experience is always on the first priority. For that reason, our staff members are very happy that you felt satisfied during your time with us. Hopefully, Sunline Hotel will continue to be your choice of stay when you visit Hanoi. Once again, thank you and have a great day, Mrs. Johanne!

Dear Mrs. Dvorak,First and foremost, all the members serving at Sunline Hotel would like to express our gratitude to you for your stay in our hotel! It is a great honor to all of us to be at your service. We always focus on providing a pleasant experience to our guests. Therefore, receiving your kind words about our hotel is such a heart-warming experience for us. Hopefully, in the future, Sunline will continue to be your choice of stay when you pay a visit to Hanoi. Once again, thank you and have a good day!Best regards,

Dear Ms. Lee and Ms. Ashley,First of all, the staff members at Sunline Hotel would like to send our sincerest gratitude for your stay. This is heart-warming feeling to hear about your experience at our hotel. Your kind words are great encouragement to all of employees working inside the hotel. Hopefully, Sunline Hotel will continue to be your choice of stay in the future. Once again, thank you and wish you all the best!

この度は、Sunlineホテルにご宿泊いただき誠にありがとうございました。ベトナムにお越しの際は、ぜひご利用をお待ちしております。