住宿景觀
查看供應情況

西湖空間套房飯店的評分

西湖空間套房飯店
No.98 Duong To Ngoc Van, Tay Ho, Hanoi

評論

7.6

不錯哦

10 分，有夠讚；21 則評論中有 7 則" "
8 分，不錯哦；21 則評論中有 8 則" "
6 分，一般般；21 則評論中有 3 則" "
4 分，不太好；21 則評論中有 1 則" "
2 分，很糟糕；21 則評論中有 2 則" "

7.8/10

整潔度

8.2/10

員工素質

4.0/10

設施服務

7.8/10

住宿環境和硬體

評論

10/10 有夠讚

wang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
性价比超高的酒店，干净宽敞。
於 2018 年 9 月住了 1 晚
S'space Team 於 2018年11月11日回覆
Dear Wang On, Thank you so much for your positive review! We would love to welcome you again in the near future. Warmest regards, The S'space Team

2/10 很糟糕

真實旅客

不喜歡：整潔度、設施服務和住宿環境和硬體
It is a kake hotel, i arrived to the address and it doesn't exist any more and i couldn't complain with anyone.
於 2021 年 4 月住了 1 晚

8/10 不錯哦

Osamu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 2 晚

6/10 一般般

真實旅客

團體旅遊
不喜歡：員工素質
The rooms for this hotel are on the 7th floor of a larger hotel. There’s no signage or communication about this. The only reason we found it easily was because our friend had been staying there for a few days before our arrival and gave us the heads up. The office does have a sign, but it’s across the street and under construction. The hotel was ok. I wouldn’t call it dirty, but also didn’t feel clean. The breakfast was part of our stay in a restaurant on the 9th floor. The view was beautiful, but the space was not clean. There was a dead gnat in the congee and dead gnats and hair at the bottom of the cup that held the chopsticks. The internet also was not reliable and kept disconnecting.
於 2019 年 4 月住了 1 晚
The S'space Team 於 2019年5月6日回覆
Dear guests, We regret that we have not met your expectation this time. Thank you for bringing these issues to our attention. These are what we need to work on. We would love to welcome you again and with a better experience next time! Warmest regards, S'space Team

6/10 一般般

Sherri

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Good neighborhood but service needs improvement
Note the S'space apoartments start on 7th floor of a hotel with a different name Pros: nice business style rooms - upscale neighborhood with walking paths by a Lake - our tv did not work. they did replace it quickly Cons: - we were only given first day coupons for free breakfast. never asked for more. breakfast was horid. all food at room temperature including the coffee. -we arrived early morning and no staff at desk on 7th floor despite description saying 24 hr desk - there was a number to call. she had left my keys under her key board - the room was missing the kitchenette which was why I booked in first place. I let her know once she arrived. she said wait until 9 and they would bring the kitchen stuff. then they said we would switch rooms at noon. we waited, then I asked again and they said 2 pm. At 210 I asked again. They said 230. Then at 230 they brought the kitchen kit to our room. keep in mind we arrived on a night bus at 5 am - then the next day at noon they called us and asked us to switch rooms so they could to do maintenance on our room. we said no. we were checking out the next morning.
於 2019 年 4 月住了 3 晚
S'space Team 於 2019年4月24日回覆
Dear Sherri, Thank you for your detailed feedback. First of all, we would like to apologize for your bad and hectic experience. I am very sorry that we failed to meet your expectations. We really appreciate that you bring these issues to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Warmest regards, The S'space Team

10/10 有夠讚

kyoungwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
review
staff is very kind of us. also around view is beautiful.The room was clean and good for the price.but I think breakfast was a little disappointed.overall very good.If I go back to hanoi I will surely come back here!
於 2019 年 2 月住了 7 晚
The S'space Team 於 2019年4月24日回覆
Dear Kyoungwan, Thank you for leaving us a review. We're happy that you're satisfied with our staff, the view and the room facility. We appreciate your feedback on our breakfast service and this is the section we need to improve on. And we are looking forward to welcoming you again :) ! Warmest regards, Then S'space Team

10/10 有夠讚

kyoungwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
후기
7층로비직원분들이 너무 착하셨고 잘해주셔서 감사했습니다 호텔도 너무 좋았네요
於 2019 年 2 月住了 7 晚

8/10 不錯哦

Hiroshi

喜歡：員工素質
於 2019 年 1 月住了 5 晚
S'space Team 於 2019年2月17日回覆
Dear Hiroshi, Thank you for your real-time feedback and your public score. We really appreciate your comments and would love to welcome you again in the near future. Warmest regards, S'space Team

8/10 不錯哦

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度和員工素質
必要にして十分。安くてコスパは最高です。 スイッチを押さないとお湯が出ないということをチェックイン時に説明して欲しい。お湯が出ないのは安いからとあきらめてしまった。
於 2019 年 1 月住了 2 晚
S'space Team 於 2019年2月17日回覆
Dear guest(s), Thank you for leaving us feedback. We're sorry you encountered this experience. This is the issue we need to work on. We would love to welcome you again and with a better experience next time. Warmest regards, S'space Team

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 5 晚
The S'space Team 於 2018年12月18日回覆
Dear our lovely guest(s), Thank you for your feedback! We would love to welcome you again in the future. Warmest regards,

6/10 一般般

Denis，Goa, India

商務旅客
不喜歡：設施服務
Lakeview. I arrived early and asked to store my bag until check-in but was allowed to check in straightaway. Secure and quiet area. Far from the places I needed to visit and taxis could not find it. Room not cleaned daily or tea coffee, water, toiletries replenished. I had booked it for the kitchen but not much in it and besides not allowed to cook. Poor breakfast.
於 2018 年 12 月住了 6 晚

8/10 不錯哦

kazumasa

喜歡：整潔度、住宿環境和硬體和客房舒適度
清潔で静か。従業員の方も適度なフレンドリーさで好感が持てます。 私の部屋はWiFiのつながりが悪かったですが、前回宿泊時は問題なかったので、たまたまでしょう。 概ね満足しました。
於 2018 年 12 月住了 1 晚
The S'space Team 於 2018年12月18日回覆
Dear Kazumasa, Thank you so much for your review. We appreciate your positive comment on the location and the staff and also value your feedback on the wifi. Hope to welcome you again in the near future. Warmest regards,

2/10 很糟糕

真實旅客

於 2018 年 11 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：員工素質
於 2018 年 11 月住了 4 晚
The S'space Team 於 2018年12月18日回覆
Dear our lovely guest(s), Thanks for your feedback and we would love to welcome you again in the near future. Warmest regards,

8/10 不錯哦

Stuart

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great value accommodation
The actual apartments are held within a hotel so took me asking a few people how to find it. Once inside the room was Hugh with all the amenities you would ever need and only a stone's throw from shops to buy supplies. The breakfast was a buffet style served between 6:30am to 9:00am and was adequate. Not the biggest selection but there was an egg guy so that's always good. The lady on reception was very helpful and nice to talk with. Only downside to my visit was that the pool was closed for winter as is the case with most hotels in Hanoi during winter. This did upset me a little as I picked the hotel based on it having a pool. All in all I felt I had my money worth I'm this accommodation and would stay again
於 2018 年 11 月住了 8 晚
The S'space Team 於 2018年11月11日回覆
Dear Stuart, Thanks for your positive review of our room quality and the staff. We appreciate your feedback and will definitely work on it! We can't wait to welcome you again :) Warmest regards, The S'space Team

4/10 不太好

真實旅客

不喜歡：整潔度
Staff were nice enough but the shower was out of commission. Had to use the bath. Also some cockroaches roaming around. They had to keep my passport as well which I never feel comfortable about
於 2018 年 10 月住了 1 晚
The S'space Team 於 2018年12月18日回覆
Dear our lovely guest(s), We are very sorry our your experience. Thanks for leaving us your feedback; we will definitely work on those issues. Warmest regards,

10/10 有夠讚

Chuck，Hanoi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 1 晚
The S'space Team 於 2018年8月25日回覆
Dear Chuck, Thank you so much for choosing to stay at S'space and for your Review! We are very pleased that you enjoyed our staff, location and shopping. We look forward to welcome you again in the near future! Warmest regards, The S'space Team

10/10 有夠讚

Ted，Tokyo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I could be relaxed with clean and wide room together with so beautifule West Lake view even for 2 nights of the weekend, I was also satisfied with various kinds of the buffet styled breakfast. And also, your hotel staffs are very impressive to take action very gently even for my difficult consult. One thing I'd ask you is....I'd really appreciate if you prepare some tennis rackets to play at the neighbour tennis coat, hehehe... I'm willing to use there for a long stay, when I visit Hanoi for business again.
於 2018 年 6 月住了 2 晚
The S'space Team 於 2018年8月20日回覆
Dear Ted, Thank you so much for choosing to stay at S'space and for your Review! We are very pleased that you enjoyed our location and staff. We value your feedback on the tennis rackets; this will help us to improve. Again, thank you for your feedback and we look forward to welcome you again in the near future! Warmest regards, The S'space Team

10/10 有夠讚

Claudia & Jeff，Italy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Incredible lake view, generous minibar
Our room was fab, well equipped (even includes fridge and microwave) and the bed was so comfy. The free mini bar was such a treat :) !! And you can see the amazing lake view from your room. We also liked the close proximity to everything. Within walking distance to lots of cafes, trendy restaurants offering both local and international menu, and other places of interest ;)
於 2018 年 4 月住了 1 晚
The S’space Team 於 2018年5月18日回覆
Dear Claudia & Jeff, Thank you so much for choosing to stay with us at S’space and for your Review! We appreciate you mentioning the great service you received and sharing the tips. We look forward to welcome you again when your travels bring you back to the area. Warm regards from Hanoi, The S’space Team

10/10 有夠讚

Kristiina，Estonia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Serene atmosphere, high room quality
This long stay serviced apartment/hotel has been open less than a year, so the property is brand new and comes with everything you could need: comfortable furniture, larger fridge and a kitchenette with good quality cooking equipment. The studio is spacious, beautifully decorated with oriental touch and has a lovely balcony view of the West Lake :) The location is perfect, more tranquil and less traffic than the city center. But if you want to go to the Old Quarter, taxis, Uber or Grab are always available. Staff was helpful and quick with request. Will definitely stay here again if I'm back in Hanoi!
於 2018 年 4 月住了 1 晚
The S’space Team 於 2018年5月18日回覆
Dear Kristiina, Thank you so much for choosing to stay with us at S’space and for your Review! We are very pleased that you enjoyed the location and the facilities. We look forward to welcome you back soon! Kindest Regards, The S’space Team

8/10 不錯哦

eunmi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
서호 옆 조용한 호텔
서호 바로 옆이라 조용하고 하노이 시내의 호텔은 주변이 시끄럽고 공기가 좋지 않은데, 이 호텔은 주변이 조용하고 베트남 현지인보다 유럽 혹은 외국인들이 더 많아서 조용하고 주변에 세계각국의 요리를 맛볼수있는 식당들이 많다. 가격대비 호텔 시설이나 직원들의 서비스또한 훌륭하다. 다만 .. 조식은 그닥 .. 매일 같은 메뉴고 먹을만한 메뉴는 많지않다. 그러나 가격대비 대만족인 호텔이다. 직원들의 서비스가 너무 좋다. 다 친절하고 불편한 사항을 얘기하면 바로바로 조치를 취해준다. 객실도 매우 깨끗하고 요리를 해먹을수있는 인덕션과 조리도구들이 있어 오랜기간 머무를 경우에도 좋은 숙소이다.
於 2018 年 1 月住了 11 晚