Dear Kuanchih, Thank you for the lovely rating! We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

Dear Siu Yeung, Thank you so much for your review of Somerset West Point. We trust you had a comfortable stay with us. I would like to personally thank you for the review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Warmest Regards Parleen Kaur General Manager

Dear Ming Feng, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

Dear Mr/s Yin Chieh,Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services.Once again, thank you for your valued patronage. From all of us at Somerset West Point Hanoi, we look forward to welcoming you again at any one of our serviced residences.Yours SIncerely,Ms. Tran Thi An Ly Operations Manager

Dear Mr. Hsiao-Fang,Thank you very much for the fabulous comment and we look forward to welcoming you back soon.Warm regards,Mitchell - Senior Guest Service Supervisor

Dear Ms/Mr. Chi, Thank you for taking the time to write such a brilliant review for us following your recent visit at Somerset West Point. It is always a pleasure when our guests have delightful and memorable experiences with us and I am especially pleased to read that you had a wonderful visit. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again at any one of our serviced residences.

Dear Sir/ Madam, Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.

Dear Mr/ Ms Anonymous, Thank you for selecting us as your preferred accommodation choice for your trip. It is wonderful to read that you had an enjoyable experience with us at Somerset West Point. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again at any one of our serviced residences. Thank you and Best Regards. Nguyen My- Guest Service Manager.

Dear Yachien, Thank you so much for sharing the experience of your recent visit to Somerset West Point. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good products and services. We are sorry to hear that you had not enough the amenity during your stay with us. Normally we will set up this one per person in a room and if you require more,please do not hesitate to contact our Front Desk counter to serve you. Again, Thank you very much for sympathy .We look forward to welcoming you for another enjoyable stay. Best Regards. Nguyen My- Guest Service Manager.

I am extremely concerned to read your comments with regard to your overall experience at the property. I have noted your observations and recommendations for improvements to the furniture. Please be assured that I will coordinate the plans for these enhancements with the Engineering Department. Thank you for sharing your experience with us, which helps us to focus on what is important to our residents. We hope that there will be another opportunity to welcome you back again at Somerset West Point.

Dear Mr.Ms Anonymous, Thank you for choosing to stay with us at Somerset West Point and for taking the time to share this lovely review on Hotels.com. I am glad to hear that you enjoy your stay and that our team members were helpful. I will be sure to share your comments with them. Take good care of yourself and we certainly look forward to welcoming you back to Somerset West Point your home in Hanoi! Best Regards. Nguyen Thi My- Guest Service Manager.

Dear TUNG, Thank you for your kind recommendation to other travellers. I certainly hope to welcome you back again in the very near future. Warm regards, Grace Gan Operations Manager

Dear TUNG SHING, Thank you for choosing to stay with us at Somerset West Point. We are glad to have met your expectations in service and quality standards and we look forward to welcoming you back in the not so distant future. Warm regards, Grace Gan Operations Manager

Thank you so much for sharing the experience of your recent visit to Somerset West Point. How wonderful to know that you appreciate the spaciousness and cleanliness of our well-appointed apartments. It will be our pleasure to welcome you back again when you next visit Hanoi. Warm regards, Grace Gan Operations Manager

Thank you for taking the time to write this informative review for other travellers! We are glad to know that you appreciate the decoration. the level of service from our team members as well as the convenient location. From all of us at Somerset West Point Hanoi, thank you for your valued patronage and we look forward to welcoming you again at any one of our serviced residences. Warm regards, Grace Gan Operations Manager

Dear Ada, Thank you so much for your positive review of Somerset West Point. If your travels bring you back to Hanoi in the future, we hope to welcome you back for another memorable stay with us. Warm regards, Grace Gan Operations Manager

Dear Au, We are delighted to learn that you enjoyed your stay with us and the spacious apartments. We await your return as there is nothing that would make us happier than to welcome you back. Warm regards, Grace Gan Operations Manager

Dear latonya, 非常感谢你的赞美. Thank you for the compliments about our new and spacious apartments. From all of us at Somerset West Point Hanoi, thank you for your valued patronage. Warm regards, Grace Gan Operations Manager

Dear Residents, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. I will share your compliments with my colleagues. We hope to see welcome you again. Sincerely, Phuong Hoa Dellena VU - Guest Service Manager

Dear Valued Customer, Thank you for taking the time to share your stay experience at Somerset West Point Hanoi. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your trip in Hanoi. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. Thank you for your valued patronage. From all of us at Somerset West Point Hanoi, we look forward to welcoming you again at soonest time. Yours sincerely, Phuong Hoa Dellena VU - Guest Service Manager

Dear Yuantao, Thank you very much for your recent feedback and for choosing Somerset West Point as your ‘second home’. We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. We pride ourselves on the level of customer service that we provide at Somerset West Point and feedback such as yours is most encouraging. We are looking forward to welcoming you again at Somerset West Point in future. Sincerely, Phuong Hoa Dellena VU - Guest Service Manager

Dear Kendice, Thank you for taking the time to share your stay experience at Somerset West Point. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. Thank you for your valued patronage. From all of us at Somerset West Point Hanoi. We look forward to welcoming you again at any one of our serviced residences. Yours sincerely Phuong Hoa Dellena VU - Guest Service Manager

Dear keiichi, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Somerset West Point. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Kindest Regards Parleen KaurGeneral Manager

Dear Tadanobu, Thank you for the lovely rating! We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

Dear Yasuhisa, Thank you for the lovely rating! We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

Dear Colin, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

Dear Lee, Thank you for taking a moment to share your experience at Somerset West Point! We are so pleased to hear you found our service to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Kindest RegardsParleen KaurGeneral Manager

Dear Hideo,Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

Dear David, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kind RegardsParleen KaurGeneral Manager

Dear Tomoyuki, Thank you for always choosing to stay at Somerset West Point when you are in Hanoi and taking the time to share your stay experience with us. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Kindest RegardsParleen KaurGeneral Manager

Dear Uwe, Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset West Point! Your kind words will be shared with Chris, as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you once again for choosing to stay with us and we look forward to having you back soon.Kindest RegardsParleen Kaur General Manager

Dear Natasha, Thank you so much for your review of Somerset West Point.I would like to personally thank you for the review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Warmest Regards Parleen Kaur General Manager

Dear Adriana, Thank you for the lovely review! Our goal is always to exceed your expectations! We look forward to welcoming you back to Somerset West Point soon. Kindest RegardsParleen KaurGeneral Manager

Dear Takuya,We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

Dear Jaeho, Thank you for the lovely rating! We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager

Dear Yongwook, Thank you for taking a moment to share your experience at Somerset West Point. We are so pleased to hear you found our service to your liking, as we are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon at Somerset West Point Hanoi!Sincerely YoursParleen KaurGeneral Manager

Dear Rie, Thank you so much for your review of Somerset West Point Hanoi! We trust you had a comfortable stay with us. I would like to personally thank you for the review and recommendation at the highest level of your recent stay with us! Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this lively city. Warmest Regards Parleen Kaur General Manager

Dear Mr. Trung,Thank you for your kind review!It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment for our dedicated services.Once again, thank you for your valued patronage. From all of us at Somerset West Point Hanoi, we look forward to welcoming you again at our property in the near future.With Kindest Regards,Ly TranOperations Manager.

Dear Valued Customer,Thank you for the lovely rating! We look forward to welcoming you back to Somerset West Point Hanoi in the near future. Kind RegardsLy TranOperations Manager.

Dear Ms. Andrea,Thank you so much for helping us become the number one brand in the hearts of our customers. And I truly appreciated your feeling stay home from home. We could not have achieved this success without you as our customer.Your satisfaction is our number one concern, and we promise to always be reliable.I am looking forward to welcoming you in the near future and I am very happy to assist you.Have a Great Day ahead.With Warm Regards,

Dear Tomoyuki san,Thank you for taking the time to share your stay experience at Somerset West Point Hanoi! We are happy to have met your expectations in service and quality standards, though there seems to be some areas in need of improvements.Regarding the reply to your requirement, we learn from your feedback then we will improve our service better. We inform to the team to check and find the solution to improve it immediately.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Should you require any further assistance, please email us at this address. We will be glad to assist you. Yours Sincerely,Ly Tran (Mrs.)Operations Manager.

Dear Ms. Yen Yuin,Thank you for taking the time to share your stay experience at Somerset West Point Hanoi!We are happy to have met your expectations in service and quality standards.Your feedback is important to us as it helps us to make improvements to enhance our guests’ overall stay experience at our property.Receiving such feedback from our resident motivates us to further improve our commitment to delivering good service.Yours Sincerely,

Dear Mr. Hyunjin, Thank you very much for choosing our property during your business in Hanoi. We appreciate it. We hope to welcome you back our property soonest. Best Regards.

Dear Sir/ Madam,Thank you very much for your good comment. We appreciate very much. Best Regards.

Dear Christine, Thank you for your positive feedback. We truly appreciate it. Have a great day ahead! Best Regards.

Dear Sir/Madam, Thank you so much for sharing the experience of your recent visit to Somerset West Point. Please accept our sincere apology for the inconvenience caused to you during your stay with us. As we are keen to make improvements to enhance our residents’ overall stay, would you be able to share more detailed feedback about which areas failed to meet your expectations? Once again, we apologize for the disappointment of your stay with us. From all of us at Somerset West Point Hanoi, we hope to welcome you again, giving us another opportunity to serve you better. Best Regards.