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索菲特河內大都市傳奇飯店的評分

5 out of 5
索菲特河內大都市傳奇飯店
15 Ngo Quyen Street, Hoan Kiem District, Hanoi

評論

9.6

好極了

10 分，有夠讚；1002 則評論中有 849 則" "
8 分，不錯哦；1002 則評論中有 114 則" "
6 分，一般般；1002 則評論中有 26 則" "
4 分，不太好；1002 則評論中有 9 則" "
2 分，很糟糕；1002 則評論中有 4 則" "

9.8/10

整潔度

9.8/10

員工素質

9.8/10

設施服務

9.6/10

住宿環境和硬體

9.2/10

環保程度

評論

8/10 不錯哦

Yuk Yip Noel

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Joseph

於 2023 年 9 月住了 3 晚
Linh Chi Ngo Director of Guest Experience and Qual 於 2023年10月5日回覆
Dear Joseph,We eagerly look forward to your next return visit and once again, thank you for your positive comments!Warm regards,

10/10 有夠讚

YuNing

於 2023 年 4 月住了 2 晚

10/10 有夠讚

YuanJen

喜歡：員工素質、設施服務和住宿環境和硬體
非常棒
於 2023 年 4 月住了 4 晚
Linh Chi NGO (Ms.) Director of Quality and Guest E 於 2023年4月21日回覆
Dear YuanJen,Thank you very much for sharing your five star comment in Expedia. We hope to welcome you again soon.Yours sincerely,

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
Old mattress and only high pillows
Staffs are very nice and helpful. Hotel restaurants are highly recommend. Hotel room is very nice. Everything was perfect except the mattress and pillows, mattress was too old which not supported in the middle, they supply only one kind of pillows which too high for me.
於 2022 年 9 月住了 7 晚

10/10 有夠讚

Chen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 6 月住了 3 晚

10/10 有夠讚

WEI-SIANG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 2 晚

8/10 不錯哦

Chuan-Chung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 2 晚
Ngo Linh Chi 於 2019年6月5日回覆
Dear Chuan-Chung, We very much appreciate your comments regarding your stay at the Sofitel Legend Metropole Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Linh Chi NGO (Ms.) Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi

8/10 不錯哦

shuyi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
如果是敏感体质还是建议定新翼的房间
很美的酒店，所在区域也好，距离奥巴马去过的那个河粉店很近，我们住的是旧翼，订房的时候忽略了这一点，我们有个朋友体质有点敏感，可能旧翼的旧家具气味导致了她一进房间就咳嗽不停，如果是敏感体质还是建议定新翼的房间，在酒店期间预约了参观酒店历史的一个活动，老实说，整个参观过程安排的有点无聊，时间也有点长了，总体中规中矩无惊喜！
於 2019 年 5 月住了 3 晚
Ngo Linh Chi 於 2019年6月14日回覆
Dear Shuyi, We would like to thank you very much for sharing your feedback further to your stay at the Sofitel Legend Metropole Hanoi. We sincerely apologize that the room did not meet your expectation. Your feedback has been shared to our related Head Department to review and continue our improvement. We look forward for your next visit to Sofitel Legend Metropole Hanoi and create more memorable experiences with you. Sincerely, Linh Chi NGO (Ms.) Director of Quality and Guest Experience Sofitel Legend Metropole Hanoi

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hospitality
Excellent location
於 2019 年 5 月住了 3 晚

10/10 有夠讚

EnWei

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 1 晚

8/10 不錯哦

Man

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
I stayed 2 nites, the Great hotel, wonderful service, and a very good location. The staff was absolutely lovely! The beds were comfy.
於 2019 年 3 月住了 2 晚
Ngo Linh Chi 於 2019年4月9日回覆
Dear value client, We very much appreciate your comments regarding your stay at the Sofitel Legend Metropole Hanoi. It is always a pleasure to receive positive feedback. We look forward to welcoming you back in the not too distant future. Sincerely, Linh Chi Ngo Director of Guest Experience and Quality

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
poor experience
1 在訂房時就知道了有一間房是三人，也說會特別安排好加床，然後一進房間沒加床，沒增加盥洗用品，還要打電話去前台提醒 2 搭計程車，黃色衣服的工作人員跟計程車司機用越南語嘻笑，然後跟我說司機沒有零錢找我，我不在意那7000band 是飯店人員的態度？就因為我們聽不懂所以故意嗎？我都已經說算了那不用了，才趕快拿出零錢？因為我生氣了所以瞬間有零錢了？ 3 一個飯店的下午茶那麽貴，一進去沒有人帶位沒有人招呼，自己跑去問穿紅衣服的一位女性，也沒有立刻安排位子，只說有桌子都可以坐，然後乾等menu！有問題找服務生她只會我等一下（因為在招呼別人入座）所以我們一家人五個人吃不起？ 問套餐有什麼不同，用價格回我不同？我當然知道價格不同啊！會不會太好笑？ 4 請飯店叫合作的對街計程車，到了目的地就是不找零錢！請問你們飯店有事嗎？還說叫你們的車不會被坑？被坑了三次了！包含去機場也是你們叫的車 也是故意不找錢！ 5 問了你們有關於最新觀光巴士的資訊，回我沒有這方面資訊因為很新？請問你們飯店業者不需要跟進資訊嗎？就有一個站牌在飯店旁！回答我的乘車時間也是錯誤的！說都快結束搭車時間了你確定要去嗎！對！我就是靠自己順利搭上車了！多謝你們喔！ 6入住時說有提供電動車租借之類的訊息，結果什麼都沒有逼我們叫飯店計程車，然後我說要叫飯店的接駁車去機場，回答我沒有機場接送車，只提供200美金的bmw服務！是認真的嗎？ 7拿寄放行李時小姐要我跟他去行李房裡！然後我自己也要負責拉行李出來，我還要幫忙開門 然後幫忙拉住快倒的行李 可笑的百年飯店 ！絕對不會再入住！
於 2018 年 6 月住了 1 晚
Guest Experience & Quality Manager 於 2018年7月4日回覆
Dear Valued Client, We would like to thank you for taking the time to tell us about your experience at our property. We truly regret that your experience did not meet your expectation. Please let us express our sincerest apologies for any discomfort and inconvenience that you were subjected to. Your value feedback has been shared with our related Head Departments. We would like to reassure you that your experience is certainly not typical of the quality of service we offer our guests and corrective steps will be taken seriously to preclude a recurrence in the future. Thank you again for sharing your concerns. We do hope you allow us another opportunity to serve you better in the future. Sincerely, Linh Chi NGO (Ms.)

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worth every penny
We had stayed 2 nights at the Opera Wing. It is an excellent hotel with unbeatable interior design and historic background, quiet room with nearly no air conditioner noise, comfortable bed and pillow, very friendly staff, and the breakfast is great, must try!
於 2018 年 5 月住了 2 晚

10/10 有夠讚

Sisters，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful hotel with wonderful service
One of our best hotel experiences with the decor, design, utmost attentive and friendly services delivered by every single hotel staff professionally and effortlessly. Rooms were very comfortable with everything you need. We especially loved the lavender bath salt!
於 2017 年 11 月住了 2 晚

10/10 有夠讚

Bo，Australia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel
Stayed three nights at the opera wing premium room, fantastic service at the executive club. Will definitely stay here again next time in Hanoi!
於 2017 年 9 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度

10/10 有夠讚

Hiuyung

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
歷史建築物改建五星級酒店
歷史建築物，入住過程和客房都很滿意，唯價格真的很貴

10/10 有夠讚

憲聰

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Christy

喜歡：整潔度、住宿環境和硬體和客房舒適度

10/10 有夠讚

Huili，西安

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
令人愉悦的河内行
很棒的住宿体验。百年老房子，装修的风格温馨，现代而舒适。非常享受和欣赏。特别是几个餐厅。工作人员也都很友善。

8/10 不錯哦

huichen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful experience in a French Colonial historical hotel. Fantastic food and service. 5 star in every way.

10/10 有夠讚

chen jung，台北

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好的酒店

10/10 有夠讚

chen jung，台北

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
極佳的酒店

10/10 有夠讚

Ting Yan，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
perfect hotel, everything is just perfect. Just that the hotel is smaller than i expected but it doesnt affect much.

10/10 有夠讚

Siu Yuk，Hong Kong

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent service
Excellent service. We stayed at the executive floor at the Opera wing. The staff at executive floor was extremely helpful. We got good and free meals and drinks at the Club lounge especially the local coffee. The Vietnamese restaurant is highly recommended. Again wonderful service and very tasty foods. No doubt I will highlt recommend my friends to stay there.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Try Metropole Sofitel when you are in Hanoi.
Beautiful hotel, good interior design and paintings at the wall, this hotel gives an atmosphere of elegant, artistic and historical mood. The swimming is not big but the location is rightly set between the historical wing and opera wing, giving you feeling that you are at the heart of the hotel. The food and beverage is of 5 stars standards and the service is excellent.

10/10 有夠讚

David，Taipei, Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best Hotel in Vietnam
First time in Hanoi, stayed for five nights, wonderful experience. Felt the old time French colonial grandeur. Excellent rooms with up to date style and equipments. Great food in restaurants; breakfast buffet is most wonderful; with all western, eastern, and local choices delicately prepared and served. Excellent everyday free drinks and food at the club lounge. Friendly and helpful staffs (expecially the personal butlers) that speak excellent English and give very helpful travel advices. Lovely gift shops and bars. But, didn't appreciate the "hotel history tour" much and left early. 雖然價位遠高過當地均價，但以國際水準來說，絕對是物超所值！

10/10 有夠讚

Victor，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
like a heaven or dream. So wonderful.

10/10 有夠讚

Yasutaka

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
　さすがハノイを代表する高級ホテルでした。 至れり尽くせりのサービスで特に不満はありません。朝食げあまり美味しくなかったのが残念でした。
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Thomas

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Shintaro

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Tom Cheuk Wai，Fremont

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚

10/10 有夠讚

CONOR

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Incredible staff all round but must mention especially Yen Pham and Duy Bạch who were both fantastically helpful.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Kenneth，Camas,

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff are incredibly attentive to guests needs
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Jean-Jacques，Paris

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Splendid hotel with very good staff and excellent location!!
於 2024 年 3 月住了 1 晚

10/10 有夠讚

echo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent stay in every way. Highly recommended!
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Edward，Kirkland

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is magnificent. The room was gorgeous, very comfortable bed, quiet, and spacious. The staff were all amazing, very friendly, attentive, and helpful. The restaurants all had a beautiful atmosphere and outstanding food and service. The Club Lounge was very nice, with excellent food and service. The only downside is it’s very expensive, but you get what you pay for.
於 2024 年 3 月住了 7 晚

10/10 有夠讚

Ronald

於 2024 年 2 月住了 1 晚

2/10 很糟糕

christopher

於 2024 年 2 月住了 2 晚
George Koumendakos General Manager Sofitel Legend 於 2024年4月3日回覆
Dear Christopher,Thank you for your rating in Expedia.com after your stay at Sofitel Legend Metropole Hanoi.We truly regret that your experience did not meet your expectation. Please let us express our sincerest apologies for any inconvenience that you may encounter during your stay with us. We hope to have more details of your feedback so we could review with our team to continue our improvement.We hope to have the chance of welcoming you back in the near future when we will strive to make your stay seamless and enjoyable.Sincerely,George KoumendakosGeneral ManagerSofitel Legend Metropole Hanoi

8/10 不錯哦

Guek Eng

於 2024 年 1 月住了 1 晚
George Koumendakos General Manager Sofitel Legend 於 2024年2月27日回覆
Dear Guek Eng,Thank you very much for sharing your valuable feedback with us after your stay on Hotels.com. It is our hope that we will have the opportunity of welcoming you back soon.Warm regards,

8/10 不錯哦

Sharon

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
George Koumendakos General Manager Sofitel Legend 於 2024年2月27日回覆
Dear Sharon,I would like to thank you on your encouraging and supportive review on Hotels.com.We look forward welcome you to Sofitel Legend Metropole Hanoi for another exquisite stay.Sincerely,

10/10 有夠讚

Genki

於 2024 年 1 月住了 3 晚
George Koumendakos General Manager Sofitel Legend 於 2024年2月27日回覆
Dear Genki,We are so grateful for your 5-star review on Expedia. Thanks for sharing your rating with us and our team.We look forward welcome you to Sofitel Legend Metropole Hanoi for another exquisite stay.Sincerely,

10/10 有夠讚

Taku

於 2023 年 12 月住了 2 晚

10/10 有夠讚

Billie Jo

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great vegetarian options. Awesome restaurant on the premise. Very friendly staff the hotel feels classic.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

nelly

喜歡：住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚
George Koumendakos General Manager Sofitel Legend 於 2023年12月5日回覆
Dear nelly,Thank you for your review and for choosing our hotel. We are delighted to hear that you have enjoyed your stay with us and that you were satisfied with our hotel facilities and service. Rest assured that we will certainly share your generous words of praise with our colleagues. We look forward to welcoming you back in the not too distant future. Sincerely,

8/10 不錯哦

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
George Koumendakos General Manager Sofitel Legend 於 2023年12月5日回覆
Dear James,We very much appreciate your comments regarding your stay at the Sofitel Legend Metropole Hanoi. It is always a pleasure to receive positive feedback.We look forward to welcoming you back in the not too distant future. Sincerely,

8/10 不錯哦

julius

喜歡：整潔度和住宿環境和硬體
於 2023 年 11 月住了 2 晚
George Koumendakos General Manager Sofitel Legend 於 2023年11月27日回覆
Dear julius,Thank you for your rating in Expedia.com after your stay at Sofitel Legend Metropole Hanoi.We look forward to the opportunity to welcome you back in the near future for another enjoyable stay at Sofitel Legend Metropole Hanoi.Sincerely,George KoumendakosGeneral Manager Sofitel Legend Metropole Hanoi