Great customer service. Good location in the old district.
The elevator acted up while we were there, so that wwas annoying if you're bringing up luggage, etc.
The breakfast is delicious with a variety of viet items and American items.
Beds are comfortable and our family room worked perfectly for our needs.
Calily
於 2025 年 6 月住了 1 晚
10/10
Great staff
Jodie
於 2025 年 5 月住了 1 晚
10/10
staff are excellent, professional, will recommend the place to our friends and families
Cristy
於 2025 年 5 月住了 2 晚
6/10
The staff was very attentive and super helpful with everything. We had Mike greet us upon arrival and gave us a basic idea of what we need to do in Hanoi and how to get everywhere. Great location everything is walkable within the old quarter.
Everything the staff and the hotel have tried to do is amazing. The only reason I have a lower rating is because the building beside is under construction and the noise starts at 6:30 AM all the way to 6:30 PM with maybe a five minute break. The pool is also under construction.
When you’ve been walking out in the heat all day and want to come in for an afternoon relax that is not possible at this hotel.
Mishaal
於 2025 年 5 月住了 4 晚
8/10
スタッフの方々が常に笑顔で良かったです
???
於 2025 年 5 月住了 2 晚
6/10
The best part of this hotel is its near the railway and the market, and the main old quarter area, making it convenient to walk around.
For the price we get, I couldn't complain much. But just to share our 4-pax family room with attached twin rooms is very tight in space. The noise from the bathroom system and some construction nearby is bad.
Jessie
於 2025 年 5 月住了 3 晚
10/10
Our room was big and spacious. Clean and well kept. The staff were amazing and polite. A big shout out to Aimee who helped us out when a privately booked car didn’t show up. She made sure we got to where we needed to be and back
Wendy
於 2025 年 5 月住了 2 晚
8/10
Enjoyed our stay. Staff are incredible, room was modern and clean.
It’s worth noting there is construction going on next door which sounded like it was directly opposite our room, it sometimes started at 6:30am and we heard it at 2200 briefly also.
Overall, apart from construction noise which is outside of the hotels control, we had a lovely stay.
Oliver
於 2025 年 4 月住了 2 晚
10/10
Always a great stay!!
Michael
於 2025 年 4 月住了 1 晚
10/10
スタッフがみんな英語が話せて朝食が良い
Naofumi
於 2025 年 4 月住了 2 晚
8/10
The staff are very nice. The family interconnecting rooms are good. But one of the bathrooms smelled bad occasionally. The location is great. However, there is a construction next to the hotel and they started really early until over midnight, which is not pleasant to get a proper sleep.
Welly
於 2025 年 4 月住了 4 晚
10/10
Excellent hotel!
Michael
於 2025 年 3 月住了 1 晚
8/10
We stayed in room 706, for 2 nights. It had a balcony overlooking one of the streets. Within 20 minutes, you can walk to most of the Old Quarter. The balcony door didn't close well, so some road noise comes. There are snacks in the room for an extra charge. Breakfast was quiet good with lots of options.
Khách sạn nằm ở vị trí trung tâm. Phòng khá rộng rãi và thoải mái tuy nhiên cách âm hơi kém.
Huynh
於 2025 年 3 月住了 1 晚
10/10
Very nice rooms. Clean and comfortable
Julia
於 2025 年 3 月住了 1 晚
8/10
Good service and excellent breakfasts.
Sambath
於 2025 年 3 月住了 1 晚
8/10
Attentive and friendly staff, good buffet breakfast, great location, has everything you need
Chelsea
於 2025 年 3 月住了 2 晚
10/10
We had actually stayed here earlier in the week and the staff were great about holding our luggage while onan overnight tour. We had an issue with check in, as we'd shortened the stay by a night and hotels.com seemed to have cancelled the whole booking! However, the staff were great and upgraded us free as they were almost fully booked but had the balcony room available, although we had to share a bed (fair enough). The room was fantastic, really enjoyed our stay and the breakfast included was brilliant.
真實旅客
於 2025 年 3 月住了 1 晚
8/10
Service was great, we asked ahead if we could leave our suitcases in the morning to go on a tour for the day then check in on return, the hotel staff were brilliant about this. We also asked to do the same the following day for an overnight tour, as we were returning back to the same hotel, and they did. It felt safe, the location was good and it was clean. Only issue was the room was so small and crammed and the window was 3 inches wide.... So I don't count as a room with a view!
真實旅客
於 2025 年 3 月住了 1 晚
10/10
Tommy
於 2025 年 2 月住了 7 晚
8/10
San Premium Hotel was fully booked. We were being offered to San Gran Hotel.