Verified
10/10 Excellent
Verified traveler
2020/1/5
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verified traveler
Stayed 4 nights in Dec 2019
Aparthotel
Palmo Service Apartment 1
3.0 star property
Photo gallery for Palmo Service Apartment 1
Palmo Service Apartment 1, near Hoan Kiem Lake, features a terrace with stunning views. Guests enjoy the garden for quiet moments and the on-site café for refreshments. Practical amenities include dry cleaning services and staff who arrange local tours.
Reviews
8.48.4 out of 10
Very good
Apart-hotel
1 bedroom1 bathroomSleeps 250 sq m
Popular amenities
- Kitchen
- Free WiFi
- Restaurant
- Air conditioning
- Laundry
- Outdoor Space
Add dates for prices
About this property
Palmo Service Apartment 1
- Aparthotel near West Lake
- At Palmo Service Apartment 1, you can look forward to a terrace, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services.
- Additional perks include:
- Bike rentals, a roundtrip airport shuttle (surcharge), and tour/ticket assistance
- Luggage storage, a front-desk safe, and a TV in the lobby
- A 24-hour front desk, a porter/bellhop, and scooter rentals
- Room features
- All guestrooms at Palmo Service Apartment 1 have comforts such as air conditioning, as well as amenities like free WiFi and safes.
- Extra amenities include:
- Bathrooms with showers and free toiletries
- Flat-screen TVs with cable channels
- Balconies, kitchenettes, and full-sized refrigerators/freezers
Property amenities
Internet
- Available in the apartment: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- No onsite parking available
- 24-hour roundtrip airport shuttle on request for a surcharge
Family friendly
- Children stay free (see details)
Kitchenette
- Cookware, dishware, and utensils
- Electric kettle
- Full-sized refrigerator/freezer
- Microwave
- Rice cooker
- Stovetop
Dining
- A coffee shop/cafe
- Minibar
- Room service (limited hours)
Bedrooms
- Bedroom
Bathroom
- 1 private bathroom
- Free toiletries
- Hair dryer
- Shower
- Slippers
- Towels provided
Living spaces
- Living room
Entertainment
- Flat-screen TV with cable channels
- TV in common areas
Outdoor areas
- Balcony
- Garden
- Terrace
Laundry
- Dry cleaning/laundry service
- Laundry facilities
Work spaces
- Desk
Comfort
- Air conditioning
Pets
- No pets allowed
Suitability/Accessibility
- Elevator
Services and conveniences
- 24-hour front desk
- Blackout drapes
- Daily housekeeping
- Free bottled water
- Iron/ironing board on request
- Luggage storage
- Porter/bellhop
- Safe
- Safe at front desk
- Tour and ticket assistance
Things to do
- Bicycle rentals
- Scooter/moped rentals
Safety features
- Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
- Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
- 13 units
- Bicycle rentals
- Garden
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Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children 6-11 years old for breakfast when sharing existing bedding.
About the neighborhood
Ba Dinh, a neighborhood in Hanoi, is home to this aparthotel. While the natural beauty of Hoan Kiem Lake and West Lake can be enjoyed by anyone, those looking for an activity can check out Train Street.
Thu Le Park and Hanoi Botanical Garden are also worth visiting. Visit our Hanoi travel guide
View more Aparthotels in Hanoi
13 Ngo 19 Lieu Giai, quan Ba Dinh, Hanoi
What's nearby
Lotte Center Hanoi5 min walk - 0.5 km
Van Phuc Diplomatic Corps5 min walk - 0.5 km
West Lake15 min walk - 1.3 km- Embassy of Japan2 min walk - 0.2 km
- Vincom Center Metropolis3 min walk - 0.3 km
Getting around
- Hanoi Railway Station4 min drive
- Noi Bai Intl. Airport (HAN)31 min drive
Restaurants
- Hải Sản Phố3 min walk
- Ashtray Terracotta1 min walk
- Mori3 min walk
- Carambola Cafe3 min walk
- Senté: The Flavor of Lotus - The Metro4 min walk
Frequently asked questions
Is Palmo Service Apartment 1 pet-friendly?
No, pets are not allowed at this property.
How much is parking?
This property doesn't offer parking.
What time is check-in at Palmo Service Apartment 1?
Check-in begins at 2 PM.
What time is check-out at Palmo Service Apartment 1?
Check-out is at noon.
Does Palmo Service Apartment 1 provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A per person fee applies.
Where is Palmo Service Apartment 1 located?
Located in Ba Dinh, this aparthotel is within 1 mi (2 km) of Embassy of Japan and West Lake. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 3 mi (5 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Palmo Service Apartment 1 Reviews
Reviews
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More informationOpens in a new windowRating 10 - Excellent. 10 out of 17 reviews
10 - Excellent
10
Rating 8 - Good. 3 out of 17 reviews
8 - Good
3
Rating 6 - Okay. 2 out of 17 reviews
6 - Okay
2
Rating 4 - Poor. 1 out of 17 reviews
4 - Poor
1
Rating 2 - Terrible. 1 out of 17 reviews
2 - Terrible
1
9.0
Cleanliness
8.2
Location
8.4
Staff & service
8.4
Property conditions & facilities
Reviews
Verified
4/10 Poor
Verified traveler
2019/9/17
Disliked: Staff & service
オーバーブッキングで入れないと当日に連絡があり、宿泊できませんでした。
Verified traveler
Stayed 1 night in Sep 2019
Verified
2/10 Terrible
^^
2019/8/30
Disliked: Staff & service
The staff took a picture of my passport without explanation or agreement. Although I requested him to erase it, he said he is also doing this for others. Even, it seems like he took pictures of other guest's luggages. He barely speak English so it was hard to communicate. It was very unpleasant experiences for me. Moreover, because of weather condition, indoor has unpleasant smell although air-conditioned. If you can accept these conditions, stay there. I won't stay there in the future.
^^
Stayed 2 nights in Aug 2019
Verified
10/10 Excellent
Verified traveler
2019/8/25
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜中出入りする時に門の鍵を開ける面倒な作業があるが、自由さがあり、とても便利でした。
これからハノイの定宿にしたいと思います。
Verified traveler
Stayed 2 nights in Aug 2019
Verified
10/10 Excellent
Tony
2019/8/22
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Service Apartment, With Living room and Bed Room. And Free Laundry
Tony
Stayed 14 nights in Aug 2019
Verified
10/10 Excellent
Verified traveler
2019/6/11
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
出張する者にとって最高
Verified traveler
Stayed 3 nights in Jun 2019
Verified
10/10 Excellent
Verified traveler
2019/5/20
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自宅のような快適さ
自宅に居るレベルの快適さでした。
どうやら洗濯もしてもらえるみたいです。
唯一の弱点は、エレベーターが1階からでは無く2階からと言うこと。
それ 以外は言うこと無いです。
此方のエリアに用事があるときは、また宿泊すると思います。
Verified traveler
Stayed 4 nights in May 2019
Verified
10/10 Excellent
Verified traveler
2019/2/28
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment!
The stay was easy. Easy check in, easy access, and easy checkout. The staff was available but just allowed me to come and go without interuption, which is nice. The housekeeping was amazing.
The apartment was conveniently located. It had the services of a hotel, but the convenience of a home. It was really nice!
Verified traveler
Stayed 4 nights in Feb 2019
Verified
10/10 Excellent
YOSHI
2019/1/8
Liked: Cleanliness, property conditions & facilities
日本のテレビが見れ室内も清潔だった
YOSHI
Stayed 8 nights in Dec 2018
Verified
8/10 Good
naish
2018/3/22
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ランドリーサービス付き
部屋は快適。
ランドリーサービス付きなので長期滞在でも安心です。
朝食をつければ、毎朝7時30分に部屋まで朝食を届けてくれます。
naish
Stayed 8 nights in Mar 2018
Verified
8/10 Good
Verified traveler
2018/3/11
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien mais un peu elpigné
Arrivée un peu chaotique à cause d'une panne de courant. Appartement pratique et confortable, on apprécie la surface, le salon sépare de la chambre. Petit déjeuner et service de laverie compris dans le prix. Dommage qu'une chemise ne soit pas revenue... hôtel un peu loin des centres d'intérêt
Verified traveler
Stayed 4 nights in Mar 2018
Verified
10/10 Excellent
Surachai
2020/2/29
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surachai
Stayed 5 nights in Feb 2020
Verified
6/10 Okay
wai chuen
2020/1/27
wai chuen
Stayed 3 nights in Jan 2020
Verified
8/10 Good
Verified traveler
2019/9/23
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified traveler
Stayed 4 nights in Sep 2019
Verified
10/10 Excellent
BYUNGKWON
2018/12/6
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BYUNGKWON
Stayed 15 nights in Nov 2018
Verified
6/10 Okay
Verified traveler
2018/12/2
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Verified traveler
Stayed 4 nights in Nov 2018
Verified
10/10 Excellent
Huan-Lin
2018/11/17
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huan-Lin
Stayed 1 night in Sep 2018