The receptionist told us that the hotel was overbooking when we arrived in the night at June 27.
He wanted us to move to another hotel.
We were confused and angry because we already paid by credit card online. He had a bad attitude and then give us a room with disdain because we don't want to change our hotel.
What?? He just told us that the hotel was overbooking and now he gave us a room immediately?
The receptionist was really bad. But the bellboy was very kind and easygoing.
The room was big and the hotel was located in a good place in old town.
Hsin-Yu
於 2017 年 6 月住了 2 晚
10/10 有夠讚
janet,hong kong
2017 年 2 月 17 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Without unlimited hot water
Good location good food staff nice no unlimited hot water everything OK..................
janet
10/10 有夠讚
真實旅客
2015 年 10 月 23 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location
In a small street. But easy to go everywhere in Hanoi.
Especially just near by the Old Quarter.
I love the breakfast here.
The price is so worth to choose this hotel to stay.
以這么便宜的價格, 也不能要求太多啦. 除了房間小了點, 其他都不錯. Very good location, nice staff, breakfast is simple, room is a little bit small, but you can not request too much with such low price.
Phoebe
10/10 有夠讚
JINHEE
2018 年 5 月 29 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
저렴한 가격대비 참 괜찮았던 호텔!
서양인들이 많이 묵던 호텔이고, 정말 저렴하게 조식포함으로 잘 지내다 왔습니다.
위치가 찾기에 처음엔 헷갈렸는데.. 그래도 호텔이 호안끼엠 바로 근처여서 이곳저곳 이동이 참 편했어요. 이만한 가격에 참 괜찮은 곳이었어요!
JINHEE
於 2018 年 5 月住了 3 晚
2/10 很糟糕
so hee
2018 年 4 月 29 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
최악
여기 가지마세요..ㅜㅜ
주인이 바꿨는지 호텔 이름도 바뀌고 평 좋아서 찾아 갔는데 조식도 별로고 청결 상태도 진짜 안좋았어요..침구에 머리카락도 그대로 있고 바닥도 더럽고..ㅜㅜ직원들도 짐 옮겨주시는분 빼고 다 불친절 했어요...다음에 베트남가게되면 다신 이 숙소에 머물고 싶지 않아요 들어가자마자 예약한거 후회함..ㅜ진짜 사기 당한기분..
so hee
8/10 不錯哦
真實旅客
2018 年 4 月 9 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ideal gelegen
Gutes, zentrales Hotel. Freundliches, hilfsbereites Personal bei Reisebuchungen
真實旅客
於 2018 年 4 月住了 3 晚
6/10 一般般
真實旅客
2018 年 3 月 28 日
喜歡:整潔度和員工素質
不喜歡:客房舒適度
Heart of Hanoi
Hotel was satisfactory, room had no window to outside just a wall with a poster on it.
Breakfast, which is included, was ok a plate of cold bacon, but lots of choice otherwise.
Staff friendly